Audience

Companies searching for a knowledge management system

About KMS Lighthouse

Whether you’re in financial services, healthcare, insurance, banking or any other industry where your employees need access to information at their fingertips, knowledge management is a crucial component in the success of this experience.

KMS Lighthouse is the next-generation knowledge management solution used by brands globally.

Our cutting-edge solution:

✅ Can cut employee training times by up to 50%.

✅ Increases productivity

✅ Reduces costs

✅ Reduce error rates

✅ Increase First Call Resolution (FCR) by up to 40%

✅ Easily integrates with your preferred tools, allowing you to increase
productivity across all channels and departments.

✅ Is trusted by some of the biggest brands in the world.

When your agents need information in real-time, our software is responsive which means an enhanced customer experience.

Other Popular Alternatives & Related Software
Freshdesk
Freshdesk
(31 Ratings)
Freshdesk is a cloud-based customer service software that helps businesses provide exceptional customer service across every customer touchpoint. With Freshdesk, businesses can: - Manage customer conversations across multiple channels such as email, phone, chat, social media, etc., from a unified view - Improve agent productivity with smart workflow automation rules - Deliver seamless self-service experiences with AI-powered chatbots and branded help centers - Monitor key performance metrics with advanced analytics and custom reports Over 50,000+ customers including Hugo Boss, Toshiba, Cisco, The Atlantic, Chargebee, Grofers, and PhonePe trust Freshdesk to help them provide faster customer service with ease.
Learn more
livepro
livepro
(10 Ratings)
livepro is the perfect Knowledge Management solution for Customer Service/Experience - whether it be on the phone, behind the counter, in the field or customer self-service, livepro has the tools to improve cx scores, cut training times, improve compliance and boost staff engagement with confidence. livepro is purpose built Knowledge Management for Customer Experience. We focus on delivering answers to agents, not long complex documents. This is made possible by livepros powerful features like search and easy to follow process guidance. livepro requires next to no training and turns your agents into experts meaning staff confidence and customer satisfaction go up while AHT and training costs are cut down. Increase Customer Satisfaction by reducing AHT up to 25% and cutting transfers by up to 35%. Improved Staff Engagement and Induction-Training Periods cut by 50% or more. Improve Compliance & Risk with Authored Only Content & SOC Certified Secured Data.
Learn more
NICE CXone Mpower
NICE CXone Mpower
(2 Ratings)
NICE CXone Mpower is an AI-driven customer service automation platform that unifies workflows, agents, and knowledge into a single, scalable system. It enables businesses to design, build, and operate end-to-end workflows, fostering seamless collaboration between customer service and back-office teams. The platform facilitates the rapid development of AI agents informed by historical interaction data and enhances human agent productivity through specialized AI copilots. By centralizing data, knowledge, and AI models, CXone Mpower ensures secure, contextually enriched interactions, leading to more efficient and personalized customer experiences.
Learn more
Document360
Document360
(38 Ratings)
Document360 is an AI-powered Knowledge base platform designed to streamline knowledge management in organizations. It helps teams create, manage, and publish content effortlessly, ensuring clarity and accessibility for users. Use Cases Knowledge Base for Customers and Teams: Offer a seamless self-service experience with AI search, auto-tagging, and analytics to boost productivity and reduce support queries. IT Documentation (Including API Docs) Simplify technical documentation with markdown support, version control, and API-friendly features like code embedding and AI-driven insights. Standard Operating Procedures (SOPs) Maintain consistent workflows with centralized SOPs, AI content suggestions, and easy updates for team alignment. User Manuals Deliver user-friendly manuals with customization, localization, and AI tools for faster, polished content.
Learn more

Articles

Q&A with KMS Lighthouse: How To Reduce Onboarding Times By Up To 75% Using a Knowledge Management System

Integrations

See Integrations

Ratings/Reviews - 4 User Reviews

Overall 4.8 / 5
ease 4.2 / 5
features 4.2 / 5
design 4.2 / 5
support 4.8 / 5
More Reviews Write a Review

Company Information

KMS Lighthouse
Israel
www.kmslh.com

Articles

Q&A with KMS Lighthouse: How To Reduce Onboarding Times By Up To 75% Using a Knowledge Management System

Videos and Screen Captures

Play Video KMS Lighthouse Screenshot 1 KMS Lighthouse Screenshot 2
You Might Also Like
One Platform. Total IT Insight. Start with PRTG Now Icon
One Platform. Total IT Insight. Start with PRTG Now

Rely on a single source of truth. PRTG unifies monitoring for all your systems, apps, and services.

Why settle for fragmented monitoring? PRTG consolidates everything - servers, VMs, network devices, cloud services, and more, into one powerful platform. Get real-time status, customizable alerts, and deep analytics to drive smarter decisions. Designed for complex environments, PRTG scales with your needs, supports team collaboration, and helps you prevent outages before they impact users. Take control of your IT landscape and deliver the uptime your business requires.
Start Your Free PRTG Trial

Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
24/7 Live Support
Online

KMS Lighthouse Frequently Asked Questions

Q: What kinds of users and organization types does KMS Lighthouse work with?
Q: What languages does KMS Lighthouse support in their product?
Q: What kind of support options does KMS Lighthouse offer?
Q: What other applications or services does KMS Lighthouse integrate with?
Q: What type of training does KMS Lighthouse provide?
Q: What pricing for support is available for KMS Lighthouse?
Q: What pricing for training is available for KMS Lighthouse?

KMS Lighthouse Product Features

Help Desk

Live Chat
Community Forums
Self Service Portal
Automated Routing
Multiple Brands / Products
Knowledge Base
Incident Management
Ticket Management
Alerts / Escalation
Known Issue Management
Interaction Tracking
Document Storage
Multi-Channel Communication
Service Level Agreement (SLA) Management
Network Monitoring
Customizable Branding
IT Asset Management
Real-time Chat
Email Integration

Knowledge Management

Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Artificial Intelligence (AI)

KMS Lighthouse Verified User Reviews

Write a Review
  • Nofar L.
    רכזת ניהול ידע
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: Deployment
    Company Size: 1,000 - 4,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Pretty good can always be better"

    Posted 2022-01-26

    Pros: I liked that the product relatively easy to mange and work with.
    Very intuitive and user friendly.

    Cons: The information item pages are very blend, not very appealing to the eye.

    Overall: Overall good product. The people I work with from KMS are amazing. The team is very attentive and helpful. It's also very nice to know that the costumers can make suggestion that will be taken into consideration.

    Read More...
  • Tomer S.
    Chief knowledge officer
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: Administrator, Deployment
    Company Size: 500 - 999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "KMS Lighthouse knowledge portal solution"

    Posted 2022-01-12

    Pros: Customization for item templates, dedicated home pages for different user roles, as well as the GetAnswer feature which enables searching within items with autocomplete.

    Cons: The built-in exam module has so many limitations with zero adaptivity to our way of running quizzes.
    A limited number of widget to be used on the homepage.

    Overall: Working with our project manager is a true joy. I get plenty of suggestions and tools to improve searchability and make use of the various editor features such as reports, video embedding and more.

    Read More...
  • Almog S.
    Knowledge manager
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: Administrator, Deployment
    Company Size: 5,000 - 9,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Use KMS"

    Posted 2022-01-12

    Pros: Easy to use, user friendly.
    The Ui is very good and looks like a high level platform.
    The search engine is fabulous.

    Cons: Its support should be more quicker and answer the customer with more details.

    Overall: I think it’s the best knowledge software for every company.
    This software makes users life more easy.

    Read More...
  • Ariel P.
    Retail System department manager
    Used the software for: 2+ Years
    Frequency of Use: Weekly
    User Role: Deployment
    Company Size: 10,000 - 19,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Retail systems department manager"

    Posted 2022-01-12

    Pros: There are a lot of new features in the last version and the implementation process is very simple and obviously.

    Cons: The pricing model needs more options like types of users.
    The system should have the options of specific floating modules.

    Overall: I have an experience as a user and as a system manager and I learn the product in several organizations.

    Read More...
  • Previous
  • You're on page 1
  • Next
Page Already Claimed. Claim Again?