Alternatives to Bruviti
Compare Bruviti alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to Bruviti in 2025. Compare features, ratings, user reviews, pricing, and more from Bruviti competitors and alternatives in order to make an informed decision for your business.
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1
HubSpot CRM
HubSpot
HubSpot brings your marketing, sales, and service teams together on the same AI-powered customer platform. HubSpot's Customer Platform is not just a tool; it's the heartbeat of your business. Designed with passion and precision, our CRM stands out as the ultimate solution for empowering your team to build deeper customer relationships. It transforms the way you engage with your clients by offering a seamlessly integrated, all-in-one platform for sales, marketing, and customer service. With HubSpot's CRM, you gain unparalleled insights into your customer interactions, all organized in an intuitive, easy-to-navigate dashboard that promises to skyrocket your team's efficiency. Our platform is engineered to grow with you, offering scalable solutions that adapt to your evolving business needs. What's more, HubSpot's Customer Platform includes a robust free version, packed with essential features, making it the perfect choice for ambitious businesses of all sizes.">
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2
LiveAgent
Quality Unit
LiveAgent is a comprehensive help desk and live chat software that streamlines all your customer interactions into an integrated, hybrid ticketing system where everything is easily accessible and manageable. LiveAgent harnesses the power of an universal inbox, real-time live chat and an autonomous AI chatbot, built-in call center, and robust customer self-service portal. A multitude of features, including advanced automation rules, tags, and 200+ integrations, creates powerful customer service software for businesses of all sizes. LiveAgent also boasts the fastest chat widget on the market. LiveAgent has served over 150 million end users worldwide, including companies like BMW, Yamaha, Huawei, and Oxford University. Join hundreds of satisfied LiveAgent clients in providing world-class customer service. Start your 30-day free trial, no credit card required.Starting Price: $15.00/month/user -
3
Vivantio
Vivantio
Vivantio is a leading provider of service management software for both internal- and external-facing teams. Centralize your service operations across B2B Customer Support, IT, HR, Facilities, Finance, and Legal. By combining enterprise-level functionality with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, scalable, and fully configurable platform that empowers businesses to achieve service excellence. The platform scales to meet the complex business needs of large, multi-site organizations, especially during periods of high growth. Vivantio is a trusted partner offering cost-effective solutions through flexible licensing.Starting Price: $59.00/month/user -
4
Flex83
IoT83
Re-imagine IoT innovation with the Flex83 Application Enablement Platform! Build compelling & powerful IoT solutions up to 80% faster & at a fraction of the cost. - Use no-code workflows to build professional-grade connect/monitor/analyze/manage solutions fast. - Use low-code tools to connect to virtually anything, add custom business logic, build analytics, custom dashboards, and launch multiple applications. - Use the hassle-free SaaS model to build & prove your solution – and then scale - using a "pay as you grow" model! You can create sophisticated IoT applications - literally - in a day with tools & workflows that give you the agility to build what your business or customers need without worrying about long development cycles, underlying complexity, or huge budgets. Iteratively enhance you solution to broaden your capabilities and drive more customer value. And, proven to 65M devices, you know the Flex83 platform is reliable! Give Flex83 a try today!Starting Price: $200 per month -
5
Document360
Kovai
Document360 is an AI-powered Knowledge base platform designed to streamline knowledge management in organizations. It helps teams create, manage, and publish content effortlessly, ensuring clarity and accessibility for users. Use Cases Knowledge Base for Customers and Teams: Offer a seamless self-service experience with AI search, auto-tagging, and analytics to boost productivity and reduce support queries. IT Documentation (Including API Docs) Simplify technical documentation with markdown support, version control, and API-friendly features like code embedding and AI-driven insights. Standard Operating Procedures (SOPs) Maintain consistent workflows with centralized SOPs, AI content suggestions, and easy updates for team alignment. User Manuals Deliver user-friendly manuals with customization, localization, and AI tools for faster, polished content.Starting Price: contact us -
6
Product Fruits
Product Fruits
Product Fruits is a no-code user onboarding platform for web-based apps. It allows you to onboard users and show them how to derive value from your product. Increase adoption, conversion & retention with: Interactive product tours & walkthroughs for guiding users step by step Hints, beacons & tooltips for highlighting new features, delivering tips & providing contextual support Onboarding checklists for showing users progress of their onboarding journey Announcements for publishing important news directly in your application Feedback widget to make it easy for users to report bugs and share ideas Life Ring Button for providing one centralized location for all your onboarding and support documentation as well as any 3rd-party chat widget Knowledge base for allowing users to solve problems without having to contact your support Custom events for triggering flows based on user behavior Segmentation for tailoring experiences to personas Analytics to understand user behavior">
Starting Price: $79 per month -
7
Forethought
Forethought
Forethought delivers the world’s most advanced AI Agents built to think, act, and get smarter with every interaction. No matter the question, “Where’s my refund?”, “How do I update my plan?” or “Why isn’t this working?” - there’s a purpose-built AI Agent ready to help. From chat to voice to SMS, every conversation gets a smart, personalized response powered by your policies, tone, and data. This isn’t just plug-and-play automation. It’s AI with a strategic plan. Forethought helps businesses roll out a multi-agent system across the entire customer experience. With Forethought, your teams can stop piecing together tools and start running a smarter, faster operation. One that delights customers every step of the way. -
8
Neuron7
Neuron7.ai
Neuron7 helps resolve customer & field service issues faster. By analyzing all of your product manuals, past cases, technician notes, and any other data source, Neuron7's AI diagnoses issues and guides your teams through resolution steps. Your experts can curate the AI predictions, elegantly capturing their knowledge while creating a continually learning "resolution system of record" that new team members can use for faster onboarding. Neuron7 provides end-to-end resolution intelligence for self-service, the call center, and field service within your existing CRM or workflow. Modules include intelligent search, service predictions, diagnostic intelligence, and automated resolutions.Starting Price: $0 -
9
Talla
Talla
Talla is an AI and automation platform that is transforming the way businesses deliver customer and employee support. Talla integrates with your existing systems and workflows to build machine learning models of routine tasks, answer common questions, and make every rep more productive. Drive quick resolutions with conversational support by putting your existing documents to work. Deploy AI to eliminate inefficient back and forth interactions. We are putting AI at the front lines of our support experience, so we are using Talla to field inbound support requests from customers – ideally making that the first interaction our customers have. The most surprising thing that Talla showed us was all the knowledge gaps we had between the information customers wanted and the content and answers we were writing. -
10
Kustomer
Kustomer
Kustomer is a centralized customer service platform built for your brand to deliver exceptional experiences in today’s on-demand, customer-first world. See all customer info on single timeline. Take requests from anywhere, reply in a single thread. Configurable interface to automate repetitive tasks. Kustomer makes personalized, efficient and effortless customer service a reality. Accelerate customer conversations and eliminate tedious questions by providing a holistic view of the customer. Unify customer purchase and activity history from all your systems on the Kustomer timeline, so agents have data-driven, actionable conversations without changing screens. Give your customers and agents the freedom to switch between different channels as needed during a conversation for a true omnichannel experience. Agents will always have the context to progress conversations forward without customers repeating information whether communicating through email, chat, SMS, voice, Facebook MessengerStarting Price: $99.00 per month per user -
11
Hornbill
Hornbill
Hornbill Platform: Automate and digitize your organizations' workflows with a series of fully integrated, intuitive applications for your enterprise. Digital technology significantly improves the economics of any business, and that's driving Digital Transformation; something that is on every organization's strategic roadmap. Hornbill's platform and solutions enable you to achieve this goal. Each solution is designed to support your unique business functions, but delivered on a unified technology platform, with a shared data model and full integration between them. Business users can easily automate workflows both within and across departments, with a no-code environment meaning no expensive consultancy or technical projects required to start realizing value. At the heart of any digital transformation agenda is a flexible workflow automation capability. Express complex business workflows graphically, no code, no specialist technical expertise. -
12
Replicant
Replicant
With the world’s first autonomous contact center that brings always-on, elastic capacity to every customer experience with voice AI. Solve customer issues over the phone with flexible, natural-sounding AI-powered conversations that accurately recognize customer intent for fast resolutions. Answer every call immediately and eliminate hold times with 24/7 service available anytime, anywhere. Scale customer service up or down without ballooning costs, training new agents, offshoring, or planning for seasonal fluctuations. Dramatically reduce your customer service costs; only pay for what you use without committing to capacity. Measure overall customer satisfaction, track average handle time, and discover new trends like competitor mentions, defective products, and upsell opportunities to serve customers like never before. -
13
Salesforce Service Cloud
Salesforce Service Cloud
Deliver better, more personalized customer support anywhere Salesforce Service Cloud. The world's most complete and #1 customer support application, Salesforce Service Cloud provides a wealth of features that enables businesses to provide support to customers over their favorite channel, whether phone, email, chat, and SMS messaging. Top features include lightning console, case management, omni routing, telephony integration, video chat, social customer service, and more.Starting Price: $75.00/month/user -
14
webcomet FAQ
DEVJA GROUP
webcomet FAQ - Share your knowledge! Create, manage and publish Frequently Asked Questions (FAQ) sections to your websites, apps and software to start sharing knowledge with your customers and users! - Save time and money, provide self-service, improve customer experience and decrease inbound support requests by having a great FAQ. - Publish your FAQs wherever you need them! Works on any website (Wordpress, Joomla, Drupal, Wix etc.) and supports the Web Content Accessibility Guidelines (WCAG). - With webcomet FAQ you only have one place to update your content, even if you're using your FAQs in many different places (your external website, internal site, mobile app, etc.) - Includes features that will improve customer experience and make life easier for you. FAQ Widget, Multilingual support, Teams, Statistics and Analysis.Starting Price: $20/month -
15
IngestAI
IngestAI
Turn your knowledge base into a ChatGPT-like context-aware bot. Upload your docs: technical documentation, educational program materials, product/services description, etc. Choose your favorite app and create a bot within minutes, with no code, and no technical skills needed. Get precise AI/ChatGPT-generated answers for questions about relevant materials. Free plan up to 3 bots, 1K requests, 10K tokens, 10Mb dataset size. IngestAI enables you to quickly build and deploy ChatGPT-like bots that answer queries based on uploaded knowledge-based (technical documentation, educational program content, company knowledge base, etc). Upload your knowledge base to IngestAI, choose your messaging platform (Slack, Discord, Telegram, etc), and let OpenAI generate accurate and relevant answers about your product. We encourage our new users to fist spend 2 minutes creating their first bot (that's exactly how long it takes) on Telegram.Starting Price: $39 per month -
16
Helpshift
Helpshift
When mobile users need help, the last thing they want to do is leave your app. That’s why we give them quick and easy in-app help that’s purpose-built for mobile apps and always on. Modern app users prefer messaging over antiquated email and phone support. So, we designed an in-app chat experience that’s easy to use and ready when they are. Our bots automatically resolve common user issues and capture support details for agents so users never have to repeat themselves. App-first support for app-first companies. That’s why we built the world’s best mobile, app-first customer service solution. Join us in ridding the world of bad customer service.Starting Price: $150.00/month -
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Y Meadows
Y Meadows
Know which support tickets require immediate attention, keep your service teams organized and, most importantly, your customers happy. Y Meadows will automatically gather information from disparate systems, eliminating the need for service agents to swivel from system to system. Let Y Meadows resolve the simple tickets so you can focus solely on the complex ones. Train machine learning models to not just read messages, but understand them contextually using your own terminology with custom "Labeling." Y Meadows AI can integrate with your internal systems as well as any ticketing system. Leverage artificial intelligence to set the exact path that a certain type of ticket will go on using branching logic to perform simple or complex actions across multiple systems. Supervise automation journeys with human reviews, particularly for tickets that require 100% accuracy.Starting Price: $995 per month -
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HubSpot Customer Platform
HubSpot
Put your customers first and grow better with HubSpot’s AI-powered customer platform. Connect your front office teams through a complete view of the customer journey. Use AI-powered tools to deliver a seamless customer experience Easily adapt to emerging industry trends and technologies. Traditional CRMs alone aren't enough to drive growth. Most aren’t designed for customer connection, which is critical in an AI-driven world where customers can explore, evaluate, and buy with efficiency. HubSpot’s customer platform is so much more. It’s powered by Smart CRM that combines customer data with AI to help you adapt, products for engaging customers across the entire journey, and an ecosystem of integrations, education, and community. It’s built for businesses to connect with customers, and grow better.Starting Price: Free -
19
Helpfruit
Helpfruit
Chatbots (web and social media), live chat, and knowledge base, all in one. For brands that are bananas about trustworthy customer service. Brand trust is important. Extra checks and balances are built into Helpfruit so you don't need to worry. No hallucinations and nothing leaked to public GPT models, ever. Backed by ISO27001 certification. Content always aligns with one knowledge base running all chatbots and help pages. Only approved content is published. When customers need support businesses turn to email, ticketing, and call center systems. But the problem remains, customers can’t get the timely answers they need where they want them. Helpfruit is a first-line self-service solution that answers 80% of customer questions on the channels they prefer, social (Instagram, Facebook, and WhatsApp), web chat, and web help pages. Helpfruit gives your customers the answers they need when and where they need them.Starting Price: $199 per month -
20
PHPKB
Chadha Software Technologies
PHPKB IS A KNOWLEDGE MANAGEMENT SOFTWARE THAT ENABLES ORGANIZATIONS TO LOCATE, CAPTURE AND SHARE INFORMATION SEAMLESSLY WITH CUSTOMERS, EMPLOYEES, AND STAKEHOLDERS. PHPKB knowledge management software improves staff efficiency, customer satisfaction, and business service quality. With unique features like LDAP support, open-source code, multiple admin user levels, web-based content creation, document management, and versioning; it makes publishing, sharing, and collaborating on knowledge easy. PHPKB provides a world-class authoring experience and can be customized to meet the needs of small to large-scale enterprises. It is the fastest, smartest way to share and manage your knowledge base content. Use it to share knowledge with others, publish and manage articles, white papers, user manuals, business processes, FAQs, online help, APIs, and any other type of information.Starting Price: $25/month -
21
TargomoLOOP
Targomo GmbH
Get fast and powerful spatial analysis with TargomoLOOP. The cloud-based location intelligence platform offers everything you need to raise location planning to the next level. For retail, last mile delivery services, and more. Build powerful mapping and location analytics applications with a high-performant API suite. For online marketplaces, real estate platforms, job platforms, classifieds and more. Targomo provides retailers and last-mile delivery suppliers with an easy-to-use location intelligence platform for site selection and location network planning. With its intuitive design and pre-installed data, TargomoLOOP enables you to create powerful and fast spatial analysis without any technical background. Run through numerous scenarios within minutes, gain data-based insights and speed up your decision-making. Analyze locations and catchment areas with travel time calculations, socio-demographic statistics, movement data, and pointsofinterest (POI), -
22
Lexer
Lexer
Lexer is the Customer Data & Experience Platform of choice for leading brands like Quiksilver, Igloo, Nine West, Rip Curl, Supergoop!, and more. As the only CDP built for retail, we help the world’s most iconic brands drive incremental sales from improved customer engagement. With one of the simplest onboarding processes in the industry, Lexer cleanses and combines data into an enriched single view of the customer with no heavy-lifting required from our customers. We unify data from any system and enrich it with AI-powered predictive analytics, third-party data, and targeted surveys. With CDP-powered insights fueling every use case, Lexer acts as the all-in-one hub for every customer-facing team—including marketing, ecommerce, retail and service. With a level of care and commitment unique in the SaaS industry, our Success team helps customers develop the technical know-how, process efficiencies, and transformational mindset they need to maximize Lexer’s value. -
23
Allstacks
Allstacks
Allstacks uses machine learning models to analyze SDLC data for delivery risks and projected outcomes for engineering leaders. Our value stream intelligence platform illuminates insights across all your projects and tools. We gather and analyze past work data and behavior from the tools your team is already using, like Jira, GitHub, and Bitbucket. Getting started takes less than two minutes. Allstacks aggregates all of your tools and data into a single platform so you can accelerate your engineering team’s ability to ship great software.Starting Price: $400/per contributor per year -
24
KNIME Analytics Platform
KNIME
One enterprise-grade software platform, two complementary tools. Open source KNIME Analytics Platform for creating data science and commercial KNIME Server for productionizing data science. KNIME Analytics Platform is the open source software for creating data science. Intuitive, open, and continuously integrating new developments, KNIME makes understanding data and designing data science workflows and reusable components accessible to everyone. KNIME Server is the enterprise software for team-based collaboration, automation, management, and deployment of data science workflows as analytical applications and services. Non experts are given access to data science via KNIME WebPortal or can use REST APIs. Do even more with your data using extensions for KNIME Analytics Platform. Some are developed and maintained by us at KNIME, others by the community and our trusted partners. We also have integrations with many open source projects. -
25
Lityx
Lityx
Empower your team to deliver AI-based business solutions efficiently and at scale. Cloud-based, comprehensive, no-code machine learning. Accelerate team production. Efficiently capture actionable insights. Leverage your data to predict and optimize behaviors. Rapidly scale and take models into production. Gurobi Optimizer allows users to tackle even the toughest challenges. LityxIQ is the powerful yet easy-to-use, no-code AutoML platform built by data scientists for all your team members. A cloud-based SaaS, it works seamlessly with the tools you already have, integrating easily with other systems, source data platforms, data lakes and data warehouses, as well as the leading visualization tools. And fueled by the world’s fastest solver, you can tackle even the toughest analytics job. Our Solution Accelerators capability increases efficiency by reducing time to value. -
26
DevRev
DevRev
A blazingly fast neural engine for next-generation customer support and software development. Bringing the power of LLMs and analytics to rebuild your relationship with your customers. The auto route, collaborate, and triage to solve customer needs in real-time. Elevate your support team and deflect customer queries with modern AI. Connect development teams and their sprints to customer impact. Triage customer signals and get guidance on product enhancements. A shared view to build software and support customers as one. Live chat, support ticketing, and engineering issues on one platform. Personalize your experience with custom objects, views, and more. Extend your experience with APIs and webhooks. Build, test, deploy, and publish your own automation. Map your work, customers, and product data in one system. Modern stack that brings cloud-native scale for millions of users. Consumer grade and real-time experiences with text, audio, and video. Enterprise-grade security and compliance.Starting Price: $9.99 per month -
27
Genpact Cora
Genpact
Digitally disrupt your business model and transform your customer experience. Genpact Cora Pretrained AI Accelerators speed adoption and deliver strategic business value to help companies easily implement AI. Digitally transform your customer experience – front to back – using automation, analytics, and AI to gain predictive insights, agile operations, and a strong competitive advantage. Built using Genpact’s deep process and industry knowledge. Platform designed for journey-driven transformation. Plug-and-play components can be added over time. Our approach begins by blending insider knowledge with external insights. We help enterprises identify their competitive edge and use technology to bring it to life. And we support every industry using our unique expertise gained from running operations for clients across the globe. Working with Genpact, you'll get access to our proprietary and partner technologies. -
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Engageware
Engageware
Engageware (formerly TimeTrade SilverCloud), provides industry-leading technology and expert know-how to help organizations better engage their customers. Trusted by more than 500 organizations, our self-service, appointment scheduling, and knowledge management solutions – combined and integrated with those of our market-leading partners – make it easy for customers to answer their questions quickly, connect to the right resources when scheduled expertise is needed, and get a consistent, efficient experience when help from a representative is required. Organizations that use our customer engagement solutions deliver quality customer experiences no matter the channel — enabling faster growth with greater efficiency. -
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NarrativeWave
NarrativeWave
Leverage your expertise with insights from cutting-edge analytics. Discover the untapped value of your industrial assets with NarrativeWave technology. Trusted by engineering & data science teams at some of the world’s largest industrial operators to help improve asset performance. Capture critical operational knowledge from your experts using powerful insight trees. Decide what analytics best serve your organization, and create them. Build KPIs and reports with easy-to-use builders. Deploy analytics and automated decisions across large fleets in real-time, resulting in automated reports and actions. Create visibility across the organization from executives to field technicians with real time, self-service dashboards. You use expert knowledge in every aspect of your organization. Capture and deploy that knowledge with NarrativeWave to fully tap that information's potential. Data becomes a tool you use to consistently and repeatedly elevate your organization. -
30
Zementis
Software AG
Artificial Intelligence (AI), machine learning and predictive analytics will define the next generation of software. Zementis establishes a common, standards-based framework to deliver intelligent solutions across all industries and applications. With Zementis, organizations can harness the power of their data to rapidly deliver insights and support informed business decisions based on predictive analytics tools. Enrich your data picture and leverage more accurate predictive models by leveraging huge data sets, real-time data, intermittent “bursts” of data and other data sources. Do massively parallel scoring for big data applications. There’s no environment too dynamic, no amount of data too large for open-standards-based Zementis. Zementis gives your organization a single tool for predictive analytics. It is intuitive and easy-to-use, taking predictive analytics beyond the data science team so anyone in your enterprise can understand customer behavior, market dynamics & more. -
31
Safera
ClouDhiti
Law Enforcement and Public Safety Agencies Around the World Rely on Safera to Detect, Analyze, and Predict Crime. The Safera Platform is built on a secure system architecture which auto-scales, is future proof and can be deployed in-cloud or on-premise. Safera is built ground-up for a quick start to seeing the analytical & predictive dashboards in action. A few configuration steps are all that it takes! Quickly set up and deploy the Docker containers either in your on-cloud account or on-premise environment. Integrate to your enterprise system using the available data connectors. Test out the pre-built dashboards with your data. Tune the Artificial Intelligence Models to get outcomes as per business expectations. Launch to production in a matter of weeks. Customize as needed for various other data sets, analytics & predictions. -
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Engagely.ai
Engagely.ai
73% of customers say that customer experience plays an important role in their decision-making! A conversational AI-based bot helps you in transforming your customer experience to the next level. Engagely.ai’s conversational chatbots deliver an effective customer experience on any desired platform and in the customer’s preferred language. 2B+ WhatsApp users worldwide! Be where your customers are with Engagely’s Conversational AI Solutions. Leverage the largest messaging app to stay connected with your customers. Resolve customer queries, send important notifications, allow bill payments, or simply engage with the prospects and convert them into valuable leads. Engagely conversational phone AI bot automates customer support inbound as well as outbound calls for you, delivering a seamless performance making the conversations human-like using state-of-the-art speech recognition technology. -
33
DMway
DMWay Analytics
DMway is disrupting the data science world by providing an autonomous predictive analytics solution. The AI-based and ML-powered solution enables every subject matter expert (non-scientist) to build his or her own predictive models within hours to days, versus the traditional development time of months to produce the models. The DMway Analytics platform is versatile and adaptive to all industries. DMway’s flexible and scalable platform allows clients from a wide variety of areas to take advantage of our tool. From banks to media to academia – here are some ideas of how DMway can help you. Many companies mistakenly assume that collecting big data creates value. Sadly, it isn’t so. It is not about the size of your data, it’s how you use it. Algorithms created by big data are where the real value lays, algorithms define action. DMway hands the power to create predictive analytics to non-scientists. -
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MedeAnalytics
MedeAnalytics
The MedeAnalytics platform is built on a foundation of advanced analytics innovation. With powerful data orchestration, intuitive visualization, predictive analytics, benchmarking, and guided analysis, our intelligent, cloud-based platform empowers you with the insights you need to transform healthcare. Its platform-as-a-service (PaaS) capabilities enable you to build your own applications. And our healthcare-ready, scalable solutions deliver the actionable insights you need to drive excellence in every corner of healthcare. To solve today’s pressing healthcare challenges, you have to first experience them from the front lines. MedeAnalytics is led by a team experts with extensive healthcare experience from renowned organizations such as Huron Consulting, Accenture, Trizetto, and PricewaterhouseCoopers. -
35
Aurora LightZ
Aurora Predictions
Snap On AI-Enabled Analytics to Spreadsheet Data. Intuitive Excel style interface enables users across finance, operations and sales to exploit their data to gain insights for smarter decisions for better planning that improves execution, cut costs, and increases revenue without the need of knowing statistics, data science, or programming. The Solution? Aurora Disruptive AI with No ML Our SaaS service easily ingests spreadsheet data to deliver amazing insights, trends, correlations and more in seconds that move the business’ needle. AI is built-in, no programming needed and no Machine Learning, allowing you to use imperfect data. AI-Enabled Analytics for Every Excel User. Gather Your Data. From your spreadsheet, transactional system, data warehouse or data mart source via direct connect or selection on your desktop C drive. Intuitive UX & Quick Start Training In an hour via an on-line Quick Start training video you’ll be ready to load data, build models -
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HubSpot Service Hub
HubSpot
Customer service software that builds organization and efficiency into your customer service team. Start providing better customer service right now with Service Hub. Service Hub™ has all the tools you need to delight customers at scale. You’ll give them an extraordinary and efficient experience with your company, help them help themselves, and build a base of happy customers who advocate for your business. Deliver organized customer service that gives efficient help and complete answers. Customers don’t care about the internal structure of your company. They just want help. When your teams are cut off from each other, you create friction and confusion for your customers. With the tools in Service Hub™, you can finally build a frictionless customer experience. This starts with the Conversations inbox, which brings all your communication channels — email inboxes, live chat, forms, Facebook messenger, and more — together into one universal inbox.Starting Price: $50 per user per month -
37
Channel Talk
Channel
Annoyed customers leave your site when the wait time is too long or their question is never answered. Offering quality customer service will set you apart from your competitors and grow your business. As AI technology becomes more advanced and operational costs increase, the time for AI-driven customer service is just around the corner. Our AI Assistant will solve your customer’s inquiry on its own so you don’t have to. Our advanced AI and automation tools increase efficiency and enhance customer service to help your business grow at scale. AI-driven smart tag and title recommendations along with enhanced conversation summaries.Starting Price: $27 per month -
38
Solvvy
Solvvy
Cloud-based chatbot solution that helps businesses with automating support workflow and tracking customer service performance. Solvvy’s next-gen chatbot combines fast, accurate answers with custom no-code workflows and advanced analytics – giving you full control over your customer support automation strategy. Deliver artificial intelligence powered customer service and support with our next-gen chatbot platform. Personalized, on-brand experiences for your customers across channels. Great return and low maintenance cost with no engineers required. Intelligent self-service, backed by our powerful AI platform. Solvvy delivers far beyond "traditional", rules-based chatbots. The Solvvy team delivers brilliant customer experiences through our effortless, next-gen chatbot platform. Powered by advanced AI and Natural Language Processing Solvvy delivers fast, accurate self-service and personalized customer workflows. -
39
Omilia
Omilia
The Omilia Conversational Self-Service Solution is the only AI solution in the market today that can boast not 1 but at least 70 production-grade contact centers globally, brings unique advantages to enterprises looking to employ Voice/speech or Text virtual agent, taking them into tomorrow’s AI powered services. Omilia Virtual Assistant applications are truly omnichannel as they are developed once and leveraged horizontally, providing a seamless, end-to-end conversational AI experience across channels, including IVR systems, social messengers, web chat, smart speakers, mobile app, email and SMS. One platform, one integration – all channels, all formats; same impeccable conversational experience on all of them. -
40
SmartBots
SmartBots
SmartAssistants address most commonly asked queries instantly and provide frustration free and frictionless experience. Answering the queries right first time allows organizations to optimize customer support spend. SmartAssistants help in providing differentiated and personalized experiences to your customers. Frictionless experience and 24/7 availability help in creating a strong trust with your customers and improving customer retention rates. SmartAssistants act as a gatekeeper and answer the most repetitive questions that frustrate customer service reps. Organizations can help customer service reps focus on resolving questions worthy of their time and thus help create a virtuous customer service culture. Transfer the conversation to a human agent on demand or for conversations the Assistant is not trained yet. This keeps the human in the loop and makes sure your customer and given the right attention when required. -
41
DeskXpand
DeskXpand
DeskXpand is a full-fledged ticket management system that comes with the right tools to provide a seamless and cost-efficient customer experience. DeskXpand is everything you need to have effective communication between you and your customers. At DeskXpand, we strive to provide cost-effective, functional software solutions and, above all, useful with great user experience. Our goal is to continue to enhance our design and overall product performance. We aspire to provide an innovative tool that evolves in response to our customers’ requirements. DeskXpand also assists in the collection and analysis of customer data and analytics to get useful insights and assess methods for designing better customer experiences. Based on prior customer behaviors, analytics may help you anticipate the behavior of potential clients. DeskXpand helpdesk software statistics give you a comprehensive picture of your support performance.Starting Price: $14 per user per month -
42
UseResponse
UseResponse
Highly customizable all-in-one Customer Support and Feedback Software available in SaaS and On-Premise. - Community Feedback Software Helps to collect, organize, manage incoming feedback and feature requests. Smart voting and the commenting system helps to get insights for creating product development roadmaps. -Help Desk with Ticketing Feature-rich ticketing help desk system allows you to manage tickets with the help of customizable statuses, tasks, private notes, comments, reports, and Kanban Boards. Smart system automation and notification rules allow to facilitate the workload on your support team and cut expenses. Insightful Reports and Analytics system help to estimate the efficiency of your support team and analyze your customers' experience. - Knowledge Base Software Improve customer self-service by organizing FAQs and documentation system around your products or services. Embed knowledge base widget on any page of your website, or in a Chatbot.Starting Price: $149.00/month/ 2 Agents -
43
Dewstack
Dewstack
Effortlessly craft, manage, and host intelligent docs that respond to user queries in real-time and enhance user engagement and promote self-service. Build amazing user manuals quickly and let your users find answers instantly with our intelligent Q&A feature. Create FAQs quickly, and let our intelligent chatbot provide instant answers to common questions. Use the private workspace to jot down your daily notes, To-Dos, and more. Make it interactive and comprehensive with the Q&A feature. Craft beautiful product docs for your users and stakeholders. Enhance comprehension with our smart, instant answers widget.Starting Price: $29 per month -
44
alphachat
alphachat
Serve more customers automatically. Your SaaS business FAQs are handled by the AI bot. Your customer service agents have to work less. Increase deflection rate in messaging channels. Agents can focus on sales and complex issues. Bot gives accurate answers to customers. No need to repeat when transferred to agents. Conversational bot with NLU and intent detection. Enterprise grade with top SaaS-specific templates. Build bot in one language, automatically knows all. AI suggests improvement into your training data. Share bot with colleagues via ready-made URL. AlphaOS for writing custom code into bot actions. Bot authenticates users via your standard log-in.Starting Price: €399 per month -
45
Thankful
Thankful
Trained and tailored for your business, Thankful’s AI agent works within your existing helpdesk to effortlessly resolve large volumes of customer queries across email, chat, SMS, and in-app channels. With the ability to understand, connect, solve, personalize, and inform, Thankful’s AI agent delivers a human-like service experience with machine-like speed and expertise that’s born to scale. Thankful’s agent assist delivers AI intuition for your human support staff, saving them time and effort by collating all the relevant information and even suggesting responses and next actions. With real-time data, reports and alerts, from the voice of the customer, every customer problem becomes an opportunity for the brand to improve the customer experience. -
46
Netomi
Netomi
Automatically resolve customer service inquiries at the industry’s highest rate over messaging, chat, email and voice. Seamlessly manage unlimited and unanticipated spikes in ticket volume. Our AI has no limits, and can simultaneously resolve an infinite number of tickets. The best AI chatbots see beyond phrasing and into the underlying intent to understand what your customers are saying – no matter how they ask. Just like a human, we tailor the conversation to the individual customer and their current context. The result is meaningful, on-brand interactions that actually resolve issues. Deliver exceptional support, on any channel Scale out AI chatbots across email, chat and messaging. No matter where your customers are, you can provide effortless and meaningful resolutions. Sit back and watch customer satisfaction soar. It’s incredibly easy to get started. Let our experienced customer success team guide you along the way. -
47
Salford Predictive Modeler (SPM)
Minitab
The Salford Predictive Modeler® (SPM) software suite is a highly accurate and ultra-fast platform for developing predictive, descriptive, and analytical models. The Salford Predictive Modeler® software suite includes the CART®, MARS®, TreeNet®, Random Forests® engines, as well as powerful new automation and modeling capabilities not found elsewhere. The SPM software suite’s data mining technologies span classification, regression, survival analysis, missing value analysis, data binning and clustering/segmentation. SPM algorithms are considered to be essential in sophisticated data science circles. The SPM software suite‘s automation accelerates the process of model building by conducting substantial portions of the model exploration and refinement process for the analyst. We package a complete set of results from alternative modeling strategies for easy review. -
48
HEAVY.AI
HEAVY.AI
HEAVY.AI is the pioneer in accelerated analytics. The HEAVY.AI platform is used in business and government to find insights in data beyond the limits of mainstream analytics tools. Harnessing the massive parallelism of modern CPU and GPU hardware, the platform is available in the cloud and on-premise. HEAVY.AI originated from research at Harvard and MIT Computer Science and Artificial Intelligence Laboratory (CSAIL). Expand beyond the limitations of traditional BI and GIS by leveraging the full power of modern GPU and CPU hardware so you can extract decision-quality information from your massive datasets without lag. Unify and explore your largest geospatial and time-series datasets to get the complete picture of the what, when, and where. Combine interactive visual analytics, hardware-accelerated SQL, and an advanced analytics & data science framework to find opportunity and risk hidden in your enterprise when you need to most. -
49
DigiX
Forte Partners
DigiX is an analytics suite with built-in algorithms designed to accelerate and optimize digital transformations. Using deep learning, it predicts digital migration likelihoods for customers and services as well as generating high impact metrics that let you discover everything you need to know about your digitalization performance. -
50
s.360
Samplemed
s360 is the only life underwriting platform you’ll ever need. A complete underwriting workbench connected to Automated underwriting, predictive models, tele and video interviews, accelerated underwriting, and API-integrated paramedical exams report collection – have full control over your case pipeline and operate elegantly and autonomously. Get deeper underwriting insights because it was designed with a data-focused philosophy. It transforms your medical unstructured data into structured insights. Rich in a variety of risk analysis channels - predictive models, interviews, automated underwriting, accelerated UDW, lab exams, and underwriting manuals, among other incredible features.Starting Price: $250,000 per year