[go: up one dir, main page]

Introducing G2.ai, the future of software buying.Try now

Best Community Association Management Software

Neya Kumaresan
NK
Researched and written by Neya Kumaresan

Community association management software provides property managers, homeowners associations (HOA), condo associations, and co-ops with tools to manage and organize their community. Property managers and HOAs can use community association management software to organize their communities and ensure all members are up to date on their dues and other paperwork and that meetings run smoothly. Resident portals or community websites are often included so both residents and property managers can update the community about important events, schedule meetings or activities, and pay dues or create maintenance requests.

Community association management software is similar in many ways to association management software, but community association software focuses entirely on residential associations rather than nonprofits or hobby-based groups. Community association software may integrate with property management software, multifamily software, or facility management software in order for property managers to better organize both their physical assets and their residents.

To qualify for inclusion in the Community Association Management category, a product must:

Cater to homeowners associations, condo associations, or co-ops
Provide tools to organize the scheduling and outcomes of association meetings
Manage a resident database
Provide a portal for residents and property managers to communicate, pay fees or dues, and make maintenance requests
Show More
Show Less

Featured Community Association Management Software At A Glance

EasyHOA
Sponsored
Highest Performer:
Top Trending:
Show LessShow More
Highest Performer:
Top Trending:

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

No filters applied
93 Listings in Community Association Management Available
(845)4.6 out of 5
Optimized for quick response
1st Easiest To Use in Community Association Management software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Run your entire portfolio on one powerful platform. AppFolio’s intuitive and user-friendly experience gives your property management team the tools they need to provide excellent service to residents

    Users
    • Property Manager
    • Assistant Property Manager
    Industries
    • Real Estate
    • Accounting
    Market Segment
    • 86% Small-Business
    • 12% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • AppFolio Property Manager Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    169
    User-Friendly
    79
    Customer Support
    73
    Property Management
    61
    Features
    58
    Cons
    Missing Features
    47
    Poor Customer Support
    23
    Limited Customization
    22
    Poor Communication Features
    16
    Limited Features
    15
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • AppFolio Property Manager features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.9
    7.7
    Digital Bulletin Board
    Average: 7.6
    9.0
    Member Profiles
    Average: 7.9
    8.8
    Property Management Tools - Community Association Management
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    AppFolio
    Company Website
    Year Founded
    2006
    HQ Location
    Santa Barbara, CA
    Twitter
    @AppFolio
    6,380 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,703 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Run your entire portfolio on one powerful platform. AppFolio’s intuitive and user-friendly experience gives your property management team the tools they need to provide excellent service to residents

Users
  • Property Manager
  • Assistant Property Manager
Industries
  • Real Estate
  • Accounting
Market Segment
  • 86% Small-Business
  • 12% Mid-Market
AppFolio Property Manager Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
169
User-Friendly
79
Customer Support
73
Property Management
61
Features
58
Cons
Missing Features
47
Poor Customer Support
23
Limited Customization
22
Poor Communication Features
16
Limited Features
15
AppFolio Property Manager features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.9
7.7
Digital Bulletin Board
Average: 7.6
9.0
Member Profiles
Average: 7.9
8.8
Property Management Tools - Community Association Management
Average: 8.2
Seller Details
Seller
AppFolio
Company Website
Year Founded
2006
HQ Location
Santa Barbara, CA
Twitter
@AppFolio
6,380 Twitter followers
LinkedIn® Page
www.linkedin.com
1,703 employees on LinkedIn®
(230)4.4 out of 5
8th Easiest To Use in Community Association Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Vantaca is the leading AI-powered HOA software built to transform community association management. Designed for owner/operators, community managers, accounting teams, and boards, Vantaca automates fi

    Users
    • Community Association Manager
    • Community Manager
    Industries
    • Real Estate
    • Management Consulting
    Market Segment
    • 57% Small-Business
    • 41% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Vantaca Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    62
    Time-Saving
    41
    Customization
    29
    Organization
    27
    Tenant Management
    25
    Cons
    Learning Curve
    21
    Poor Customer Support
    18
    Limited Features
    16
    System Complexity
    14
    Slow Performance
    11
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Vantaca features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.9
    8.4
    Digital Bulletin Board
    Average: 7.6
    8.6
    Member Profiles
    Average: 7.9
    8.5
    Property Management Tools - Community Association Management
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Vantaca
    Company Website
    Year Founded
    2016
    HQ Location
    Wilmington, North Carolina, United States
    LinkedIn® Page
    www.linkedin.com
    232 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Vantaca is the leading AI-powered HOA software built to transform community association management. Designed for owner/operators, community managers, accounting teams, and boards, Vantaca automates fi

Users
  • Community Association Manager
  • Community Manager
Industries
  • Real Estate
  • Management Consulting
Market Segment
  • 57% Small-Business
  • 41% Mid-Market
Vantaca Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
62
Time-Saving
41
Customization
29
Organization
27
Tenant Management
25
Cons
Learning Curve
21
Poor Customer Support
18
Limited Features
16
System Complexity
14
Slow Performance
11
Vantaca features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.9
8.4
Digital Bulletin Board
Average: 7.6
8.6
Member Profiles
Average: 7.9
8.5
Property Management Tools - Community Association Management
Average: 8.2
Seller Details
Seller
Vantaca
Company Website
Year Founded
2016
HQ Location
Wilmington, North Carolina, United States
LinkedIn® Page
www.linkedin.com
232 employees on LinkedIn®

This is how G2 Deals can help you:

  • Easily shop for curated – and trusted – software
  • Own your own software buying journey
  • Discover exclusive deals on software
(102)4.6 out of 5
3rd Easiest To Use in Community Association Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CINC Systems is the community association management industry’s largest technology partner, supporting more than 50,000 communities and over 5 million residents. CINC's AI-powered, all-in-one platform

    Users
    • President
    • Community Manager
    Industries
    • Real Estate
    • Accounting
    Market Segment
    • 77% Small-Business
    • 20% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • CINC Systems Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    6
    Continuous Improvement
    4
    Updates
    4
    Customer Support
    3
    Integrations
    3
    Cons
    Missing Features
    4
    Learning Difficulty
    3
    Limited Customization
    3
    Poor Customer Support
    3
    Reporting Issues
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • CINC Systems features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.9
    7.7
    Digital Bulletin Board
    Average: 7.6
    8.5
    Member Profiles
    Average: 7.9
    8.8
    Property Management Tools - Community Association Management
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2005
    HQ Location
    Duluth, GA
    Twitter
    @CINCSystems
    222 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    257 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CINC Systems is the community association management industry’s largest technology partner, supporting more than 50,000 communities and over 5 million residents. CINC's AI-powered, all-in-one platform

Users
  • President
  • Community Manager
Industries
  • Real Estate
  • Accounting
Market Segment
  • 77% Small-Business
  • 20% Mid-Market
CINC Systems Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
6
Continuous Improvement
4
Updates
4
Customer Support
3
Integrations
3
Cons
Missing Features
4
Learning Difficulty
3
Limited Customization
3
Poor Customer Support
3
Reporting Issues
3
CINC Systems features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.9
7.7
Digital Bulletin Board
Average: 7.6
8.5
Member Profiles
Average: 7.9
8.8
Property Management Tools - Community Association Management
Average: 8.2
Seller Details
Year Founded
2005
HQ Location
Duluth, GA
Twitter
@CINCSystems
222 Twitter followers
LinkedIn® Page
www.linkedin.com
257 employees on LinkedIn®
(71)4.7 out of 5
4th Easiest To Use in Community Association Management software
Save to My Lists
Entry Level Price:$54.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    PayHOA is the leading all-in-one community management software built for self-managed HOAs, COAs, POAs, and professional community association managers. Designed to simplify and scale day-to-day opera

    Users
    No information available
    Industries
    • Real Estate
    • Non-Profit Organization Management
    Market Segment
    • 94% Small-Business
    • 4% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • PayHOA Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    23
    Customer Support
    15
    Time-Saving
    12
    Payment Management
    10
    Features Variety
    8
    Cons
    Payment Issues
    3
    Poor Reporting
    3
    Banking Integration
    2
    Email Management Issues
    2
    Learning Curve
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • PayHOA features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 8.9
    8.5
    Digital Bulletin Board
    Average: 7.6
    8.9
    Member Profiles
    Average: 7.9
    8.9
    Property Management Tools - Community Association Management
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    PayHOA
    Company Website
    Year Founded
    2018
    HQ Location
    Lexington, KY
    LinkedIn® Page
    www.linkedin.com
    25 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

PayHOA is the leading all-in-one community management software built for self-managed HOAs, COAs, POAs, and professional community association managers. Designed to simplify and scale day-to-day opera

Users
No information available
Industries
  • Real Estate
  • Non-Profit Organization Management
Market Segment
  • 94% Small-Business
  • 4% Mid-Market
PayHOA Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
23
Customer Support
15
Time-Saving
12
Payment Management
10
Features Variety
8
Cons
Payment Issues
3
Poor Reporting
3
Banking Integration
2
Email Management Issues
2
Learning Curve
2
PayHOA features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 8.9
8.5
Digital Bulletin Board
Average: 7.6
8.9
Member Profiles
Average: 7.9
8.9
Property Management Tools - Community Association Management
Average: 8.2
Seller Details
Seller
PayHOA
Company Website
Year Founded
2018
HQ Location
Lexington, KY
LinkedIn® Page
www.linkedin.com
25 employees on LinkedIn®
(218)4.8 out of 5
Optimized for quick response
2nd Easiest To Use in Community Association Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Condo Control is an all‑in‑one, cloud‑based community‑operations platform built for condominiums and HOAs. Guided by our mission “to make ourselves an integral part of successful communities by digiti

    Users
    • Property Manager
    • Condominium Manager
    Industries
    • Real Estate
    • Security and Investigations
    Market Segment
    • 64% Small-Business
    • 31% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Condo Control Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    40
    Efficiency
    18
    Communication
    15
    Features
    14
    Mass Communication
    14
    Cons
    Search Issues
    8
    Search Functionality
    7
    Missing Features
    6
    Poor Usability
    5
    Limited Customization
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Condo Control features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 8.9
    9.6
    Digital Bulletin Board
    Average: 7.6
    9.5
    Member Profiles
    Average: 7.9
    9.3
    Property Management Tools - Community Association Management
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2008
    HQ Location
    Toronto, ON
    Twitter
    @CondoCC
    587 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    67 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Condo Control is an all‑in‑one, cloud‑based community‑operations platform built for condominiums and HOAs. Guided by our mission “to make ourselves an integral part of successful communities by digiti

Users
  • Property Manager
  • Condominium Manager
Industries
  • Real Estate
  • Security and Investigations
Market Segment
  • 64% Small-Business
  • 31% Mid-Market
Condo Control Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
40
Efficiency
18
Communication
15
Features
14
Mass Communication
14
Cons
Search Issues
8
Search Functionality
7
Missing Features
6
Poor Usability
5
Limited Customization
4
Condo Control features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 8.9
9.6
Digital Bulletin Board
Average: 7.6
9.5
Member Profiles
Average: 7.9
9.3
Property Management Tools - Community Association Management
Average: 8.2
Seller Details
Company Website
Year Founded
2008
HQ Location
Toronto, ON
Twitter
@CondoCC
587 Twitter followers
LinkedIn® Page
www.linkedin.com
67 employees on LinkedIn®
(337)4.8 out of 5
Optimized for quick response
6th Easiest To Use in Community Association Management software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ResMan stands as the unrivaled choice in the multifamily and affordable housing real estate marketplace, embraced by owners, operators, and investors. Our platform is thoughtfully designed to provide

    Users
    • Property Manager
    • Assistant Manager
    Industries
    • Real Estate
    • Commercial Real Estate
    Market Segment
    • 49% Small-Business
    • 47% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • ResMan is a user-friendly software platform designed to streamline and organize property management tasks.
    • Users like the ease of use, the ability to upload and sync documents, the integration of information from other platforms, and the simplicity of pulling reports, all of which contribute to the software's efficiency and reliability.
    • Users experienced some issues with the software, such as slow loading times when searching resident's names and pulling reports, clunky reporting, unnecessary changes, and a somewhat confusing integration process.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • ResMan Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    104
    User-Friendly
    51
    Customer Support
    42
    Ease of Learning
    39
    Helpful
    34
    Cons
    Missing Features
    18
    Poor Reporting
    10
    Poor Usability
    10
    Slow Performance
    10
    Inadequate Reporting
    9
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • ResMan features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 8.9
    9.2
    Digital Bulletin Board
    Average: 7.6
    9.5
    Member Profiles
    Average: 7.9
    9.5
    Property Management Tools - Community Association Management
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2016
    HQ Location
    Knoxville, Tennessee
    LinkedIn® Page
    www.linkedin.com
    2,479 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ResMan stands as the unrivaled choice in the multifamily and affordable housing real estate marketplace, embraced by owners, operators, and investors. Our platform is thoughtfully designed to provide

Users
  • Property Manager
  • Assistant Manager
Industries
  • Real Estate
  • Commercial Real Estate
Market Segment
  • 49% Small-Business
  • 47% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • ResMan is a user-friendly software platform designed to streamline and organize property management tasks.
  • Users like the ease of use, the ability to upload and sync documents, the integration of information from other platforms, and the simplicity of pulling reports, all of which contribute to the software's efficiency and reliability.
  • Users experienced some issues with the software, such as slow loading times when searching resident's names and pulling reports, clunky reporting, unnecessary changes, and a somewhat confusing integration process.
ResMan Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
104
User-Friendly
51
Customer Support
42
Ease of Learning
39
Helpful
34
Cons
Missing Features
18
Poor Reporting
10
Poor Usability
10
Slow Performance
10
Inadequate Reporting
9
ResMan features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 8.9
9.2
Digital Bulletin Board
Average: 7.6
9.5
Member Profiles
Average: 7.9
9.5
Property Management Tools - Community Association Management
Average: 8.2
Seller Details
Company Website
Year Founded
2016
HQ Location
Knoxville, Tennessee
LinkedIn® Page
www.linkedin.com
2,479 employees on LinkedIn®
(513)4.9 out of 5
5th Easiest To Use in Community Association Management software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Innago is a type of property management software solution designed to help landlords efficiently manage their rental properties. This user-friendly platform caters to property owners of all sizes, pro

    Users
    • Owner
    • Property Manager
    Industries
    • Real Estate
    • Commercial Real Estate
    Market Segment
    • 98% Small-Business
    • 0% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Innago Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    158
    Property Management
    117
    Tenant Management
    109
    Customer Support
    90
    Rent Collection
    80
    Cons
    Payment Issues
    42
    Missing Features
    39
    Poor Usability
    35
    Difficult Learning Process
    24
    Lease Management
    24
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Innago features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 8.9
    9.7
    Digital Bulletin Board
    Average: 7.6
    10.0
    Member Profiles
    Average: 7.9
    10.0
    Property Management Tools - Community Association Management
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Innago
    Company Website
    Year Founded
    2017
    HQ Location
    Hudson, Ohio
    Twitter
    @InnagoSoftware
    1,355 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    42 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Innago is a type of property management software solution designed to help landlords efficiently manage their rental properties. This user-friendly platform caters to property owners of all sizes, pro

Users
  • Owner
  • Property Manager
Industries
  • Real Estate
  • Commercial Real Estate
Market Segment
  • 98% Small-Business
  • 0% Mid-Market
Innago Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
158
Property Management
117
Tenant Management
109
Customer Support
90
Rent Collection
80
Cons
Payment Issues
42
Missing Features
39
Poor Usability
35
Difficult Learning Process
24
Lease Management
24
Innago features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 8.9
9.7
Digital Bulletin Board
Average: 7.6
10.0
Member Profiles
Average: 7.9
10.0
Property Management Tools - Community Association Management
Average: 8.2
Seller Details
Seller
Innago
Company Website
Year Founded
2017
HQ Location
Hudson, Ohio
Twitter
@InnagoSoftware
1,355 Twitter followers
LinkedIn® Page
www.linkedin.com
42 employees on LinkedIn®
(249)4.4 out of 5
Optimized for quick response
10th Easiest To Use in Community Association Management software
Save to My Lists
Entry Level Price:Starting at $62.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Buildium is the platform trusted by property management pros to take control of every aspect of their business and drive more revenue per door. It’s all-in-one software that gives you more of the “

    Users
    • Owner
    • Property Manager
    Industries
    • Real Estate
    • Accounting
    Market Segment
    • 87% Small-Business
    • 8% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Buildium Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    31
    Tenant Management
    19
    Property Management
    16
    Customer Support
    15
    Organization
    13
    Cons
    Missing Features
    16
    Lease Management
    8
    Limited Customization
    8
    Difficult Learning Process
    7
    Limited Access
    7
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Buildium features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    9.0
    Digital Bulletin Board
    Average: 7.6
    8.8
    Member Profiles
    Average: 7.9
    9.1
    Property Management Tools - Community Association Management
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Buildium
    Company Website
    Year Founded
    2004
    HQ Location
    Boston, MA
    Twitter
    @Buildium
    4,681 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    280 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Buildium is the platform trusted by property management pros to take control of every aspect of their business and drive more revenue per door. It’s all-in-one software that gives you more of the “

Users
  • Owner
  • Property Manager
Industries
  • Real Estate
  • Accounting
Market Segment
  • 87% Small-Business
  • 8% Mid-Market
Buildium Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
31
Tenant Management
19
Property Management
16
Customer Support
15
Organization
13
Cons
Missing Features
16
Lease Management
8
Limited Customization
8
Difficult Learning Process
7
Limited Access
7
Buildium features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
9.0
Digital Bulletin Board
Average: 7.6
8.8
Member Profiles
Average: 7.9
9.1
Property Management Tools - Community Association Management
Average: 8.2
Seller Details
Seller
Buildium
Company Website
Year Founded
2004
HQ Location
Boston, MA
Twitter
@Buildium
4,681 Twitter followers
LinkedIn® Page
www.linkedin.com
280 employees on LinkedIn®
(321)4.0 out of 5
15th Easiest To Use in Community Association Management software
Save to My Lists
Entry Level Price:$1.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Streamline your property marketing, leasing, accounting and operations with Yardi Breeze. Your entire portfolio can be managed with one solution for residential, commercial, affordable housing, manufa

    Users
    • Property Manager
    • Controller
    Industries
    • Real Estate
    • Commercial Real Estate
    Market Segment
    • 95% Small-Business
    • 5% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Yardi Breeze Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    25
    Customer Support
    15
    Chat Support
    9
    Helpful
    9
    Navigation Ease
    8
    Cons
    Missing Features
    16
    Limited Functionality
    8
    Poor Usability
    7
    Difficult Learning Process
    6
    Lease Management
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Yardi Breeze features and usability ratings that predict user satisfaction
    7.9
    Has the product been a good partner in doing business?
    Average: 8.9
    5.1
    Digital Bulletin Board
    Average: 7.6
    6.2
    Member Profiles
    Average: 7.9
    6.3
    Property Management Tools - Community Association Management
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Yardi
    Company Website
    Year Founded
    1984
    HQ Location
    Santa Barbara, CA
    Twitter
    @Yardi
    12,296 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6,739 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Streamline your property marketing, leasing, accounting and operations with Yardi Breeze. Your entire portfolio can be managed with one solution for residential, commercial, affordable housing, manufa

Users
  • Property Manager
  • Controller
Industries
  • Real Estate
  • Commercial Real Estate
Market Segment
  • 95% Small-Business
  • 5% Mid-Market
Yardi Breeze Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
25
Customer Support
15
Chat Support
9
Helpful
9
Navigation Ease
8
Cons
Missing Features
16
Limited Functionality
8
Poor Usability
7
Difficult Learning Process
6
Lease Management
6
Yardi Breeze features and usability ratings that predict user satisfaction
7.9
Has the product been a good partner in doing business?
Average: 8.9
5.1
Digital Bulletin Board
Average: 7.6
6.2
Member Profiles
Average: 7.9
6.3
Property Management Tools - Community Association Management
Average: 8.2
Seller Details
Seller
Yardi
Company Website
Year Founded
1984
HQ Location
Santa Barbara, CA
Twitter
@Yardi
12,296 Twitter followers
LinkedIn® Page
www.linkedin.com
6,739 employees on LinkedIn®
(201)4.8 out of 5
Optimized for quick response
9th Easiest To Use in Community Association Management software
Save to My Lists
Entry Level Price:Starting at $69.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    DoorLoop is property management software built for speed and the smart choice for people who take growth seriously. This is property management software that actually keeps up with you. It’s surpr

    Users
    • Owner
    • Property Manager
    Industries
    • Real Estate
    • Commercial Real Estate
    Market Segment
    • 96% Small-Business
    • 4% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • DoorLoop Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    57
    Customer Support
    34
    Features
    26
    Property Management
    24
    Efficiency
    21
    Cons
    Missing Features
    18
    Expensive
    7
    Lease Management
    7
    Poor Customer Support
    7
    Poor Usability
    7
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • DoorLoop features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 8.9
    8.5
    Digital Bulletin Board
    Average: 7.6
    8.3
    Member Profiles
    Average: 7.9
    9.0
    Property Management Tools - Community Association Management
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    DoorLoop
    Company Website
    Year Founded
    2019
    HQ Location
    Miami, Florida
    Twitter
    @doorloopapp
    657 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    221 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

DoorLoop is property management software built for speed and the smart choice for people who take growth seriously. This is property management software that actually keeps up with you. It’s surpr

Users
  • Owner
  • Property Manager
Industries
  • Real Estate
  • Commercial Real Estate
Market Segment
  • 96% Small-Business
  • 4% Mid-Market
DoorLoop Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
57
Customer Support
34
Features
26
Property Management
24
Efficiency
21
Cons
Missing Features
18
Expensive
7
Lease Management
7
Poor Customer Support
7
Poor Usability
7
DoorLoop features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 8.9
8.5
Digital Bulletin Board
Average: 7.6
8.3
Member Profiles
Average: 7.9
9.0
Property Management Tools - Community Association Management
Average: 8.2
Seller Details
Seller
DoorLoop
Company Website
Year Founded
2019
HQ Location
Miami, Florida
Twitter
@doorloopapp
657 Twitter followers
LinkedIn® Page
www.linkedin.com
221 employees on LinkedIn®
(223)3.9 out of 5
13th Easiest To Use in Community Association Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Yardi Voyager is an end-to-end platform combining financial and property management information in a single, centralized database with mobile access to execute leasing, provide resident services, view

    Users
    • Assistant Property Manager
    • Property Manager
    Industries
    • Real Estate
    • Commercial Real Estate
    Market Segment
    • 52% Mid-Market
    • 29% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Yardi Voyager Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    7
    Customization
    6
    Integrations
    5
    Property Management
    5
    Reporting
    5
    Cons
    Learning Difficulty
    5
    Navigation Issues
    3
    Poor Interface Design
    3
    Difficult Setup
    2
    Limited Features
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Yardi Voyager features and usability ratings that predict user satisfaction
    7.5
    Has the product been a good partner in doing business?
    Average: 8.9
    7.7
    Digital Bulletin Board
    Average: 7.6
    8.1
    Member Profiles
    Average: 7.9
    7.6
    Property Management Tools - Community Association Management
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Yardi
    Company Website
    Year Founded
    1984
    HQ Location
    Santa Barbara, CA
    Twitter
    @Yardi
    12,296 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6,739 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Yardi Voyager is an end-to-end platform combining financial and property management information in a single, centralized database with mobile access to execute leasing, provide resident services, view

Users
  • Assistant Property Manager
  • Property Manager
Industries
  • Real Estate
  • Commercial Real Estate
Market Segment
  • 52% Mid-Market
  • 29% Small-Business
Yardi Voyager Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
7
Customization
6
Integrations
5
Property Management
5
Reporting
5
Cons
Learning Difficulty
5
Navigation Issues
3
Poor Interface Design
3
Difficult Setup
2
Limited Features
2
Yardi Voyager features and usability ratings that predict user satisfaction
7.5
Has the product been a good partner in doing business?
Average: 8.9
7.7
Digital Bulletin Board
Average: 7.6
8.1
Member Profiles
Average: 7.9
7.6
Property Management Tools - Community Association Management
Average: 8.2
Seller Details
Seller
Yardi
Company Website
Year Founded
1984
HQ Location
Santa Barbara, CA
Twitter
@Yardi
12,296 Twitter followers
LinkedIn® Page
www.linkedin.com
6,739 employees on LinkedIn®
(21)4.6 out of 5
11th Easiest To Use in Community Association Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Smartwebs is the go-to solution for modern HOA management, offering an all-in-one platform that streamlines and simplifies your entire HOA management process from: • Accounting - With accounting s

    Users
    No information available
    Industries
    • Real Estate
    Market Segment
    • 57% Small-Business
    • 29% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Smartwebs Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    17
    Features
    10
    Customer Support
    8
    Simple
    6
    Time-Saving
    5
    Cons
    Editing Difficulty
    2
    Limited Customization
    2
    Limited Functionality
    2
    Navigation Issues
    2
    System Complexity
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Smartwebs features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.9
    6.8
    Digital Bulletin Board
    Average: 7.6
    7.4
    Member Profiles
    Average: 7.9
    8.4
    Property Management Tools - Community Association Management
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2008
    HQ Location
    Round Rock, US
    Twitter
    @SmartwebsINC
    328 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    32 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Smartwebs is the go-to solution for modern HOA management, offering an all-in-one platform that streamlines and simplifies your entire HOA management process from: • Accounting - With accounting s

Users
No information available
Industries
  • Real Estate
Market Segment
  • 57% Small-Business
  • 29% Mid-Market
Smartwebs Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
17
Features
10
Customer Support
8
Simple
6
Time-Saving
5
Cons
Editing Difficulty
2
Limited Customization
2
Limited Functionality
2
Navigation Issues
2
System Complexity
2
Smartwebs features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.9
6.8
Digital Bulletin Board
Average: 7.6
7.4
Member Profiles
Average: 7.9
8.4
Property Management Tools - Community Association Management
Average: 8.2
Seller Details
Year Founded
2008
HQ Location
Round Rock, US
Twitter
@SmartwebsINC
328 Twitter followers
LinkedIn® Page
www.linkedin.com
32 employees on LinkedIn®
(124)4.5 out of 5
Optimized for quick response
14th Easiest To Use in Community Association Management software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Enumerate, formerly known as TOPS, is a best-in-class provider of property management software and payments solutions for community associations, HOAs and condo associations. We make it easier to

    Users
    • Property Manager
    • Community Manager
    Industries
    • Accounting
    • Real Estate
    Market Segment
    • 86% Small-Business
    • 11% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Enumerate Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    4
    Ease of Use
    4
    Customization
    2
    Navigation Ease
    2
    Staff Professionalism
    2
    Cons
    Poor Customer Support
    2
    Poor Reporting
    2
    Accounting Complexity
    1
    Email Management Issues
    1
    Limited Features
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Enumerate features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.9
    8.0
    Digital Bulletin Board
    Average: 7.6
    8.9
    Member Profiles
    Average: 7.9
    8.8
    Property Management Tools - Community Association Management
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Enumerate
    Company Website
    Year Founded
    1985
    HQ Location
    Clearwater, FL
    Twitter
    @goenumerate
    1,121 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    146 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Enumerate, formerly known as TOPS, is a best-in-class provider of property management software and payments solutions for community associations, HOAs and condo associations. We make it easier to

Users
  • Property Manager
  • Community Manager
Industries
  • Accounting
  • Real Estate
Market Segment
  • 86% Small-Business
  • 11% Mid-Market
Enumerate Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
4
Ease of Use
4
Customization
2
Navigation Ease
2
Staff Professionalism
2
Cons
Poor Customer Support
2
Poor Reporting
2
Accounting Complexity
1
Email Management Issues
1
Limited Features
1
Enumerate features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.9
8.0
Digital Bulletin Board
Average: 7.6
8.9
Member Profiles
Average: 7.9
8.8
Property Management Tools - Community Association Management
Average: 8.2
Seller Details
Seller
Enumerate
Company Website
Year Founded
1985
HQ Location
Clearwater, FL
Twitter
@goenumerate
1,121 Twitter followers
LinkedIn® Page
www.linkedin.com
146 employees on LinkedIn®
(15)4.8 out of 5
7th Easiest To Use in Community Association Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    HOA Central is modern HOA management software that brings operations, communications, and governance into one cloud based platform. Boards, property managers, and self managed communities use HOA Cent

    Users
    No information available
    Industries
    • Commercial Real Estate
    Market Segment
    • 80% Mid-Market
    • 20% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • HOA Central Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    8
    Resident Engagement
    6
    Centralized Management
    4
    Time-Saving
    3
    Accessibility
    2
    Cons
    Difficult Learning
    2
    Limited Functionality
    2
    Navigation Issues
    2
    Limited Customization
    1
    Overwhelming Options
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • HOA Central features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    9.2
    Digital Bulletin Board
    Average: 7.6
    10.0
    Member Profiles
    Average: 7.9
    9.6
    Property Management Tools - Community Association Management
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    HQ Location
    N/A
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

HOA Central is modern HOA management software that brings operations, communications, and governance into one cloud based platform. Boards, property managers, and self managed communities use HOA Cent

Users
No information available
Industries
  • Commercial Real Estate
Market Segment
  • 80% Mid-Market
  • 20% Enterprise
HOA Central Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
8
Resident Engagement
6
Centralized Management
4
Time-Saving
3
Accessibility
2
Cons
Difficult Learning
2
Limited Functionality
2
Navigation Issues
2
Limited Customization
1
Overwhelming Options
1
HOA Central features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
9.2
Digital Bulletin Board
Average: 7.6
10.0
Member Profiles
Average: 7.9
9.6
Property Management Tools - Community Association Management
Average: 8.2
Seller Details
HQ Location
N/A
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ​From Greystar to AIMCO to ZRS, ​​Flamingo's All-In-One Platform is used in 400,000+ units to centralize resident engagement & consolidate tools​.​ For residents, Flamingo's Resident Engagement

    Users
    No information available
    Industries
    • Real Estate
    Market Segment
    • 67% Small-Business
    • 29% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Flamingo Resident Engagement Platform features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 8.9
    8.2
    Digital Bulletin Board
    Average: 7.6
    8.2
    Member Profiles
    Average: 7.9
    7.4
    Property Management Tools - Community Association Management
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2015
    HQ Location
    Chicago, IL
    Twitter
    @GoGetFlamingo
    140 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    32 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

​From Greystar to AIMCO to ZRS, ​​Flamingo's All-In-One Platform is used in 400,000+ units to centralize resident engagement & consolidate tools​.​ For residents, Flamingo's Resident Engagement

Users
No information available
Industries
  • Real Estate
Market Segment
  • 67% Small-Business
  • 29% Mid-Market
Flamingo Resident Engagement Platform features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 8.9
8.2
Digital Bulletin Board
Average: 7.6
8.2
Member Profiles
Average: 7.9
7.4
Property Management Tools - Community Association Management
Average: 8.2
Seller Details
Year Founded
2015
HQ Location
Chicago, IL
Twitter
@GoGetFlamingo
140 Twitter followers
LinkedIn® Page
www.linkedin.com
32 employees on LinkedIn®

Learn More About Community Association Management Software


What is Community Association Management Software?

Community association management software helps condominium, apartment, and residential community managers automate administrative tasks, address any tenant or building issues, and focus on fostering authentic relationships with and between residents. The software also enables property managers to communicate more effectively with board members. With community association management software, property and association managers can reduce the time and resources spent on everyday administrative and operational tasks so that they can focus on crafting and maintaining an ideal living community space. Community association management software is distinct from association management software, as the latter simplifies and streamlines the management of clubs, leagues, and other membership-based associations.

Key Benefits of Community Association Management Software

  • Streamlines, automates, and simplifies operational, administrative, and management workflows and functions
  • Consolidates all resident and property information into a centralized database
  • Provides residents and homeowners with an easy-to-use portal
  • Facilitates effective management of units, buildings, and properties


Why Use Community Association Management Software?

Community association managers grapple with a distinct set of challenges. Those challenges range from the management of properties and communication with both residents and board members to community and property maintenance and effective accounting management. The managers and board members must also address issues that crop up, like noncompliance, lease and architectural applications, and community security. With community association management software, association and property managers can create significant efficiencies in their workflows, reduce costs across the board, and improve the lives of their residents.

Community association management software also makes it possible to provide modern community features to residents. Everything else in the world has incorporated technological advancements, turning to mobile devices and other means of convenience—so should living communities, if only to get a leg up on their competition.


What are the Different Kinds of Community Association Management Software?

Not all living communities are equal, so community association management software should not be created equally. A condo or a co-op has different needs than an HOA (homeowners association), and managers are looking at different feature sets when comparing products. Superficially, the solutions may satisfy the same needs, but a community association management software tailored for condominiums or apartments must deal with the fact that not all tenants will own their units, unlike residents who are part of an HOA.

Homeowners Association (HOA) — Planned housing developments that are made up of single-family homes generally have an HOA in place. The homeowner of a single home owns the building, the land underneath the building, and the land around the building (e.g., a front or backyard). Multiple homeowners create a board of directors that has the responsibility of maintaining the community and determining any community fees and regulations. HOA software, then, goes beyond the all-in-one community management functionalities that are found in any community association management software. With HOA-tailored community association management software, the features that are most desired are a robust tenant contact database, a built-in financial management system, business intelligence and reporting, and regulation transparency.

Apartments and Condominiums — Residents who reside in an apartment or condo do not need to own their unit and generally can turn to property managers to step in to fix any maintenance issues. Those who own units within the apartment or condo become members of the building association, and must adhere to community rules and regulations. Condo and apartment building managers are drawn towards community association management software that can help property managers provide concierge services, manage the amenities of the apartment or condo, and optimize tasks like processing visitors and tracking packages.

Co-Op Buildings — No one who resides in a cooperative (co-op) building owns their unit. Owners of a co-op receive proprietary rights to occupy a specific unit with specific dimensions in the building. The co-op is run by a board of directors that manages the overall co-op, its amenities, and any occupancy agreements that all co-op tenants must abide by. One of the most desired features of co-op-tailored community association management software is a field service management feature, which helps the board hire and manage outside vendors to complete repair and other maintenance work. Significantly comprehensive tenant screening is also a necessary feature for co-ops, because co-op boards thoroughly vet potential new members, even more so than HOAs and condominiums.


Community Association Management Software Features

The features of community association management can run the gamut, including monitoring and tracking community violations, providing access to critical association information to the community board, and managing the outsourcing of maintenance services. Based on the type of living community you and the relevant board manages, they might not all be necessary. The following are standard features that can be found across the board in any version of community association management software:

Communication System — Communication with homeowners and residents can range from newsletters, building updates, notifications about community violations, to community discussion boards. All community association management solutions provide some sort of resident portal, board, or digital marketing integration. The granularity of the specific communication offerings and functionality depends on the vendor.

Maintenance Requests — Community boards exist to ensure that the living experiences of the residents are superb and consistent. A web portal or system to field, manage, and track maintenance service requests is necessary and will be used often. Keep an eye out for software that can coordinate the schedules and activities of any outsourced maintenance personnel, should you need it.

Financial Management — Billing, invoicing, and accounting functionality helps community associations reduce gaps, streamline workflows, and keep better track of business operations. Some community association management solutions simply offer integrations or partnerships with accounting services instead of providing built-in accounting functionalities.

Payment Technology — On the resident-facing side of financial management is rental payment technology and systems. At this point, it’s more unconventional for residents to physically drop off a rent check every month. Digital banking practices have made it almost expected for residents to be able to pay rent and utilities online. Beyond the convenience and security that rental payment systems provide to residents, built-in payment technology can also ensure that property managers and owners are paid faster and on time.

Security — Security within an apartment building, condo, co-op, or development is crucial. Residents will not continue to live in a community that doesn’t offer at least a bare minimum of security. Many community association management solutions provide visitor tracking functionality, which helps property and community managers keep track of their residents, the guests of their residents, and even the status of recurring services like package delivery.


Potential Issues with Community Association Management Software

The biggest hurdle when it comes to deploying and implementing a community association management software is whether to invest in a potentially bloated solution when something like QuickBooks suffices. While arguments abound about what automation can do to create efficiency, promote transparency, and optimize resident relationships, software developers and marketers need to be able to outweigh the benefits versus the drawbacks.