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Best Remote Video Support Software for Medium-Sized Businesses

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Products classified in the overall Remote Video Support category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business Remote Video Support to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business Remote Video Support category.

In addition to qualifying for inclusion in the Remote Video Support Software category, to qualify for inclusion in the Medium-Sized Business Remote Video Support Software category, a product must have at least 10 reviews left by a reviewer from a medium-sized business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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5 Listings in Remote Video Support Available
(485)4.7 out of 5
1st Easiest To Use in Remote Video Support software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ScreenConnect delivers fast, flexible, and secure remote desktop and mobile support solutions for every industry and need. With ScreenConnect, IT teams can raise the bar for remote support and re

    Users
    • Owner
    • IT Manager
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 67% Small-Business
    • 30% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Screenconnect is a remote access tool that allows users to access and troubleshoot remote systems over the internet, and transfer files securely between systems.
    • Reviewers frequently mention the tool's quick and stable connections, even over slower networks, its intuitive interface, secure connections, and its flexibility in resolving IT issues.
    • Reviewers mentioned that the initial setup and configuration can be complicated for new users, advanced features feel limited unless upgraded to a higher plan, and it requires an internet connection which may not be available in some locations.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • ScreenConnect Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    9
    Easy Setup
    5
    Tool Utility
    5
    Easy Communication
    4
    Features
    4
    Cons
    Expensive
    3
    Remote Access Issues
    2
    Security Concerns
    2
    Security Issues
    2
    Software Glitches
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • ScreenConnect features and usability ratings that predict user satisfaction
    9.3
    Ease of Use
    Average: 9.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    1982
    HQ Location
    Tampa, FL
    Twitter
    @ConnectWise
    14,996 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3,287 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ScreenConnect delivers fast, flexible, and secure remote desktop and mobile support solutions for every industry and need. With ScreenConnect, IT teams can raise the bar for remote support and re

Users
  • Owner
  • IT Manager
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 67% Small-Business
  • 30% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Screenconnect is a remote access tool that allows users to access and troubleshoot remote systems over the internet, and transfer files securely between systems.
  • Reviewers frequently mention the tool's quick and stable connections, even over slower networks, its intuitive interface, secure connections, and its flexibility in resolving IT issues.
  • Reviewers mentioned that the initial setup and configuration can be complicated for new users, advanced features feel limited unless upgraded to a higher plan, and it requires an internet connection which may not be available in some locations.
ScreenConnect Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
9
Easy Setup
5
Tool Utility
5
Easy Communication
4
Features
4
Cons
Expensive
3
Remote Access Issues
2
Security Concerns
2
Security Issues
2
Software Glitches
2
ScreenConnect features and usability ratings that predict user satisfaction
9.3
Ease of Use
Average: 9.3
Seller Details
Company Website
Year Founded
1982
HQ Location
Tampa, FL
Twitter
@ConnectWise
14,996 Twitter followers
LinkedIn® Page
www.linkedin.com
3,287 employees on LinkedIn®
(62)4.3 out of 5
4th Easiest To Use in Remote Video Support software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    TeamViewer Frontline equips workers with industrial AR solutions for a faster, more straightforward workflow: It shows exactly what to do next, connects your employees with the information they need —

    Users
    No information available
    Industries
    • Information Technology and Services
    • Staffing and Recruiting
    Market Segment
    • 48% Small-Business
    • 34% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • TeamViewer Frontline Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    6
    Augmented Reality
    2
    Communication
    2
    Connectivity
    2
    Easy Access
    2
    Cons
    Platform Compatibility
    3
    Poor Connectivity
    3
    Expensive
    2
    Slow Performance
    2
    App Performance
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • TeamViewer Frontline features and usability ratings that predict user satisfaction
    8.8
    Ease of Use
    Average: 9.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2005
    HQ Location
    Goppingen
    Twitter
    @TeamViewer
    49,120 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,679 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

TeamViewer Frontline equips workers with industrial AR solutions for a faster, more straightforward workflow: It shows exactly what to do next, connects your employees with the information they need —

Users
No information available
Industries
  • Information Technology and Services
  • Staffing and Recruiting
Market Segment
  • 48% Small-Business
  • 34% Mid-Market
TeamViewer Frontline Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
6
Augmented Reality
2
Communication
2
Connectivity
2
Easy Access
2
Cons
Platform Compatibility
3
Poor Connectivity
3
Expensive
2
Slow Performance
2
App Performance
1
TeamViewer Frontline features and usability ratings that predict user satisfaction
8.8
Ease of Use
Average: 9.3
Seller Details
Year Founded
2005
HQ Location
Goppingen
Twitter
@TeamViewer
49,120 Twitter followers
LinkedIn® Page
www.linkedin.com
2,679 employees on LinkedIn®

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(62)4.8 out of 5
3rd Easiest To Use in Remote Video Support software
Save to My Lists
Entry Level Price:Starting at $75,000.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Help Lightning's Remote Visual Guidance Software provides video collaboration services that enable a company’s experts to work virtually side-by-side with anyone needing help, anywhere in the world.

    Users
    No information available
    Industries
    • Chemicals
    • Medical Devices
    Market Segment
    • 45% Mid-Market
    • 39% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Help Lightning is a tool that assists users through their camera or screen to resolve their issues with interactive guidance.
    • Reviewers frequently mention the ease of use, the ability to freeze and share images, and the seamless transition from chat to video call as key benefits of the product.
    • Users experienced issues with screen sharing disconnecting, videos taking a long time to download, and the screen sharing function going black after a short period of time.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Help Lightning Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    5
    Ease of Use
    4
    Screen Sharing
    3
    Team Collaboration
    3
    Device Management
    2
    Cons
    Delay Issues
    5
    Screen Resolution
    3
    Screen Sharing
    3
    Connectivity Issues
    2
    Slow Loading
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Help Lightning features and usability ratings that predict user satisfaction
    9.0
    Ease of Use
    Average: 9.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2016
    HQ Location
    Birmingham, AL
    Twitter
    @helplightning
    4,052 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    25 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Help Lightning's Remote Visual Guidance Software provides video collaboration services that enable a company’s experts to work virtually side-by-side with anyone needing help, anywhere in the world.

Users
No information available
Industries
  • Chemicals
  • Medical Devices
Market Segment
  • 45% Mid-Market
  • 39% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Help Lightning is a tool that assists users through their camera or screen to resolve their issues with interactive guidance.
  • Reviewers frequently mention the ease of use, the ability to freeze and share images, and the seamless transition from chat to video call as key benefits of the product.
  • Users experienced issues with screen sharing disconnecting, videos taking a long time to download, and the screen sharing function going black after a short period of time.
Help Lightning Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
5
Ease of Use
4
Screen Sharing
3
Team Collaboration
3
Device Management
2
Cons
Delay Issues
5
Screen Resolution
3
Screen Sharing
3
Connectivity Issues
2
Slow Loading
2
Help Lightning features and usability ratings that predict user satisfaction
9.0
Ease of Use
Average: 9.3
Seller Details
Company Website
Year Founded
2016
HQ Location
Birmingham, AL
Twitter
@helplightning
4,052 Twitter followers
LinkedIn® Page
www.linkedin.com
25 employees on LinkedIn®
(140)4.4 out of 5
5th Easiest To Use in Remote Video Support software
Save to My Lists
Entry Level Price:$48 1 seat per month
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    RichCall enriches your customer service with live video and advanced web collaboration tools helping you to sell and support remotely. The typical use cases for RichCall in customer service are: 1.

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 42% Small-Business
    • 39% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • RichCall Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    4
    Customer Support
    2
    High Quality
    2
    Security
    2
    Video Conferencing
    2
    Cons
    Internet Dependency
    2
    Phone Issues
    2
    Connectivity Issues
    1
    Customer Support
    1
    Expensive
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • RichCall features and usability ratings that predict user satisfaction
    9.0
    Ease of Use
    Average: 9.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Aurus
    Year Founded
    2005
    HQ Location
    Novosibirsk
    Twitter
    @_aurus5_
    38 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    31 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

RichCall enriches your customer service with live video and advanced web collaboration tools helping you to sell and support remotely. The typical use cases for RichCall in customer service are: 1.

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 42% Small-Business
  • 39% Mid-Market
RichCall Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
4
Customer Support
2
High Quality
2
Security
2
Video Conferencing
2
Cons
Internet Dependency
2
Phone Issues
2
Connectivity Issues
1
Customer Support
1
Expensive
1
RichCall features and usability ratings that predict user satisfaction
9.0
Ease of Use
Average: 9.3
Seller Details
Seller
Aurus
Year Founded
2005
HQ Location
Novosibirsk
Twitter
@_aurus5_
38 Twitter followers
LinkedIn® Page
www.linkedin.com
31 employees on LinkedIn®
(196)4.6 out of 5
2nd Easiest To Use in Remote Video Support software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LogMeIn Rescue offers simple yet powerful, enterprise-grade remote support for a frictionless world. With robust remote support features, advanced security capabilities, and ample customization option

    Users
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 37% Mid-Market
    • 35% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • LogMeIn Rescue Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    16
    Remote Access
    15
    Remote Support
    12
    Customer Support
    10
    Easy Access
    8
    Cons
    Remote Access Issues
    7
    Connectivity Issues
    6
    Connection Issues
    5
    Technical Issues
    5
    Poor Connectivity
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • LogMeIn Rescue features and usability ratings that predict user satisfaction
    9.2
    Ease of Use
    Average: 9.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    GoTo
    Company Website
    Year Founded
    2003
    HQ Location
    Boston, MA
    Twitter
    @goto
    45,210 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,078 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LogMeIn Rescue offers simple yet powerful, enterprise-grade remote support for a frictionless world. With robust remote support features, advanced security capabilities, and ample customization option

Users
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 37% Mid-Market
  • 35% Small-Business
LogMeIn Rescue Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
16
Remote Access
15
Remote Support
12
Customer Support
10
Easy Access
8
Cons
Remote Access Issues
7
Connectivity Issues
6
Connection Issues
5
Technical Issues
5
Poor Connectivity
4
LogMeIn Rescue features and usability ratings that predict user satisfaction
9.2
Ease of Use
Average: 9.3
Seller Details
Seller
GoTo
Company Website
Year Founded
2003
HQ Location
Boston, MA
Twitter
@goto
45,210 Twitter followers
LinkedIn® Page
www.linkedin.com
1,078 employees on LinkedIn®