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Best Remote Video Support Software

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Remote video support software helps customer support agents and technicians provide remote guidance to customers. A primary benefit of this product is reducing unnecessary technician and expert travel to on-site locations, lowering business travel costs. The support is delivered to the customer using their handheld devices like smartphones and tablet computers. Customers can describe their problems through images, video, or live feeds through their device’s camera and screen. Likewise, the support agents can interact with the video feed by pausing or snapshotting an image to instruct the customer on the location of the problem and how to navigate it. Some remote video support platforms provide computer vision technology to provide customer self-service. A common example is when a customer struggles with troubleshooting their PC desktop setup to connect a new monitor or to locate the reset button.

The capabilities and function of remote video support software overlap heavily with AR collaboration tools, but remote video support is explicitly designed for non-technical customers. Remote video support also differentiates itself from remote support software in that remote video support connects with mobile devices while remote support assists through laptops and desktop platforms. The platform needs to be as user friendly as possible to make the experience accessible for customers of all age ranges. The user experience can be as simple as clicking on a link delivered through SMS.

Remote video support software frequently integrates with help desk software, live chat software, customer self-service software, and digital customer service platforms.

To qualify for inclusion in the Remote Video Support category, a product must:

Be intended for use by customers and people in a customer service environment
Provide live-feed video communication between support agent and customer through a mobile phone or tablet
Allow the support agent to pause, screenshot, point & annotate, draw, record, and zoom with the video feed
Resolve customer issues by a support agent, technician, or AI-driven computer vision
Show More
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Featured Remote Video Support Software At A Glance

Cobrowse.io
Sponsored
Cobrowse.io
Leader:
ScreenConnect
ScreenConnect
Highest Performer:
RichCall
RichCall
Easiest to Use:
ScreenConnect
ScreenConnect
Top Trending:
Help Lightning
Help Lightning
Show LessShow More
Highest Performer:
RichCall
RichCall
Easiest to Use:
ScreenConnect
ScreenConnect
Top Trending:
Help Lightning
Help Lightning

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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16 Listings in Remote Video Support Available
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    G2 Score
ScreenConnect
(485)4.7 out of 5
1st Easiest To Use in Remote Video Support software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ScreenConnect delivers fast, flexible, and secure remote desktop and mobile support solutions for every industry and need. With ScreenConnect, IT teams can raise the bar for remote support and re

    Users
    • Owner
    • IT Manager
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 67% Small-Business
    • 30% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Screenconnect is a remote access tool that allows users to access and troubleshoot remote systems over the internet, and transfer files securely between systems.
    • Reviewers frequently mention the tool's quick and stable connections, even over slower networks, its intuitive interface, secure connections, and its flexibility in resolving IT issues.
    • Reviewers mentioned that the initial setup and configuration can be complicated for new users, advanced features feel limited unless upgraded to a higher plan, and it requires an internet connection which may not be available in some locations.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ScreenConnect Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    9
    Easy Setup
    5
    Tool Utility
    5
    Easy Communication
    4
    Features
    4
    Cons
    Expensive
    3
    Remote Access Issues
    2
    Security Concerns
    2
    Security Issues
    2
    Software Glitches
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ScreenConnect features and usability ratings that predict user satisfaction
    9.3
    Ease of Use
    Average: 9.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ConnectWise
    Company Website
    Year Founded
    1982
    HQ Location
    Tampa, FL
    Twitter
    @ConnectWise
    14,996 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3,287 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ScreenConnect delivers fast, flexible, and secure remote desktop and mobile support solutions for every industry and need. With ScreenConnect, IT teams can raise the bar for remote support and re

Users
  • Owner
  • IT Manager
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 67% Small-Business
  • 30% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Screenconnect is a remote access tool that allows users to access and troubleshoot remote systems over the internet, and transfer files securely between systems.
  • Reviewers frequently mention the tool's quick and stable connections, even over slower networks, its intuitive interface, secure connections, and its flexibility in resolving IT issues.
  • Reviewers mentioned that the initial setup and configuration can be complicated for new users, advanced features feel limited unless upgraded to a higher plan, and it requires an internet connection which may not be available in some locations.
ScreenConnect Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
9
Easy Setup
5
Tool Utility
5
Easy Communication
4
Features
4
Cons
Expensive
3
Remote Access Issues
2
Security Concerns
2
Security Issues
2
Software Glitches
2
View All Pros and Cons
ScreenConnect features and usability ratings that predict user satisfaction
9.3
Ease of Use
Average: 9.3
Seller Details
Seller
ConnectWise
Company Website
Year Founded
1982
HQ Location
Tampa, FL
Twitter
@ConnectWise
14,996 Twitter followers
LinkedIn® Page
www.linkedin.com
3,287 employees on LinkedIn®
TeamViewer Frontline
(62)4.3 out of 5
4th Easiest To Use in Remote Video Support software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    TeamViewer Frontline equips workers with industrial AR solutions for a faster, more straightforward workflow: It shows exactly what to do next, connects your employees with the information they need —

    Users
    No information available
    Industries
    • Information Technology and Services
    • Staffing and Recruiting
    Market Segment
    • 48% Small-Business
    • 34% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • TeamViewer Frontline Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    6
    Augmented Reality
    2
    Communication
    2
    Connectivity
    2
    Easy Access
    2
    Cons
    Platform Compatibility
    3
    Poor Connectivity
    3
    Expensive
    2
    Slow Performance
    2
    App Performance
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • TeamViewer Frontline features and usability ratings that predict user satisfaction
    8.8
    Ease of Use
    Average: 9.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    TeamViewer
    Year Founded
    2005
    HQ Location
    Goppingen
    Twitter
    @TeamViewer
    49,120 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,679 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

TeamViewer Frontline equips workers with industrial AR solutions for a faster, more straightforward workflow: It shows exactly what to do next, connects your employees with the information they need —

Users
No information available
Industries
  • Information Technology and Services
  • Staffing and Recruiting
Market Segment
  • 48% Small-Business
  • 34% Mid-Market
TeamViewer Frontline Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
6
Augmented Reality
2
Communication
2
Connectivity
2
Easy Access
2
Cons
Platform Compatibility
3
Poor Connectivity
3
Expensive
2
Slow Performance
2
App Performance
1
View All Pros and Cons
TeamViewer Frontline features and usability ratings that predict user satisfaction
8.8
Ease of Use
Average: 9.3
Seller Details
Seller
TeamViewer
Year Founded
2005
HQ Location
Goppingen
Twitter
@TeamViewer
49,120 Twitter followers
LinkedIn® Page
www.linkedin.com
2,679 employees on LinkedIn®

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RichCall
(140)4.4 out of 5
5th Easiest To Use in Remote Video Support software
Save to My Lists
Entry Level Price:$48 1 seat per month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    RichCall enriches your customer service with live video and advanced web collaboration tools helping you to sell and support remotely. The typical use cases for RichCall in customer service are: 1.

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 42% Small-Business
    • 39% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • RichCall Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    4
    Customer Support
    2
    High Quality
    2
    Security
    2
    Video Conferencing
    2
    Cons
    Internet Dependency
    2
    Phone Issues
    2
    Connectivity Issues
    1
    Customer Support
    1
    Expensive
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • RichCall features and usability ratings that predict user satisfaction
    9.0
    Ease of Use
    Average: 9.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Aurus
    Year Founded
    2005
    HQ Location
    Novosibirsk
    Twitter
    @_aurus5_
    38 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    31 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

RichCall enriches your customer service with live video and advanced web collaboration tools helping you to sell and support remotely. The typical use cases for RichCall in customer service are: 1.

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 42% Small-Business
  • 39% Mid-Market
RichCall Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
4
Customer Support
2
High Quality
2
Security
2
Video Conferencing
2
Cons
Internet Dependency
2
Phone Issues
2
Connectivity Issues
1
Customer Support
1
Expensive
1
View All Pros and Cons
RichCall features and usability ratings that predict user satisfaction
9.0
Ease of Use
Average: 9.3
Seller Details
Seller
Aurus
Year Founded
2005
HQ Location
Novosibirsk
Twitter
@_aurus5_
38 Twitter followers
LinkedIn® Page
www.linkedin.com
31 employees on LinkedIn®
Help Lightning
(62)4.8 out of 5
3rd Easiest To Use in Remote Video Support software
Save to My Lists
Entry Level Price:Starting at $75,000.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Help Lightning's Remote Visual Guidance Software provides video collaboration services that enable a company’s experts to work virtually side-by-side with anyone needing help, anywhere in the world.

    Users
    No information available
    Industries
    • Chemicals
    • Medical Devices
    Market Segment
    • 45% Mid-Market
    • 39% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Help Lightning is a tool that assists users through their camera or screen to resolve their issues with interactive guidance.
    • Reviewers frequently mention the ease of use, the ability to freeze and share images, and the seamless transition from chat to video call as key benefits of the product.
    • Users experienced issues with screen sharing disconnecting, videos taking a long time to download, and the screen sharing function going black after a short period of time.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Help Lightning Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    5
    Ease of Use
    4
    Screen Sharing
    3
    Team Collaboration
    3
    Device Management
    2
    Cons
    Delay Issues
    5
    Screen Resolution
    3
    Screen Sharing
    3
    Connectivity Issues
    2
    Slow Loading
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Help Lightning features and usability ratings that predict user satisfaction
    9.0
    Ease of Use
    Average: 9.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Help Lightning
    Company Website
    Year Founded
    2016
    HQ Location
    Birmingham, AL
    Twitter
    @helplightning
    4,052 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    25 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Help Lightning's Remote Visual Guidance Software provides video collaboration services that enable a company’s experts to work virtually side-by-side with anyone needing help, anywhere in the world.

Users
No information available
Industries
  • Chemicals
  • Medical Devices
Market Segment
  • 45% Mid-Market
  • 39% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Help Lightning is a tool that assists users through their camera or screen to resolve their issues with interactive guidance.
  • Reviewers frequently mention the ease of use, the ability to freeze and share images, and the seamless transition from chat to video call as key benefits of the product.
  • Users experienced issues with screen sharing disconnecting, videos taking a long time to download, and the screen sharing function going black after a short period of time.
Help Lightning Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
5
Ease of Use
4
Screen Sharing
3
Team Collaboration
3
Device Management
2
Cons
Delay Issues
5
Screen Resolution
3
Screen Sharing
3
Connectivity Issues
2
Slow Loading
2
View All Pros and Cons
Help Lightning features and usability ratings that predict user satisfaction
9.0
Ease of Use
Average: 9.3
Seller Details
Seller
Help Lightning
Company Website
Year Founded
2016
HQ Location
Birmingham, AL
Twitter
@helplightning
4,052 Twitter followers
LinkedIn® Page
www.linkedin.com
25 employees on LinkedIn®
LogMeIn Rescue
(196)4.6 out of 5
2nd Easiest To Use in Remote Video Support software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LogMeIn Rescue offers simple yet powerful, enterprise-grade remote support for a frictionless world. With robust remote support features, advanced security capabilities, and ample customization option

    Users
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 37% Mid-Market
    • 35% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • LogMeIn Rescue Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    16
    Remote Access
    15
    Remote Support
    12
    Customer Support
    10
    Easy Access
    8
    Cons
    Remote Access Issues
    7
    Connectivity Issues
    6
    Connection Issues
    5
    Technical Issues
    5
    Poor Connectivity
    4
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LogMeIn Rescue features and usability ratings that predict user satisfaction
    9.2
    Ease of Use
    Average: 9.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    GoTo
    Company Website
    Year Founded
    2003
    HQ Location
    Boston, MA
    Twitter
    @goto
    45,210 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,078 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LogMeIn Rescue offers simple yet powerful, enterprise-grade remote support for a frictionless world. With robust remote support features, advanced security capabilities, and ample customization option

Users
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 37% Mid-Market
  • 35% Small-Business
LogMeIn Rescue Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
16
Remote Access
15
Remote Support
12
Customer Support
10
Easy Access
8
Cons
Remote Access Issues
7
Connectivity Issues
6
Connection Issues
5
Technical Issues
5
Poor Connectivity
4
View All Pros and Cons
LogMeIn Rescue features and usability ratings that predict user satisfaction
9.2
Ease of Use
Average: 9.3
Seller Details
Seller
GoTo
Company Website
Year Founded
2003
HQ Location
Boston, MA
Twitter
@goto
45,210 Twitter followers
LinkedIn® Page
www.linkedin.com
1,078 employees on LinkedIn®
Zoho Lens
(22)4.7 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zoho Lens is cloud-based software that allows technicians to provide real-time remote assistance to customers using a smartphone camera or smart glass at the remote end using augmented reality through

    Users
    No information available
    Industries
    • Information Technology and Services
    • Staffing and Recruiting
    Market Segment
    • 59% Mid-Market
    • 23% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zoho Lens features and usability ratings that predict user satisfaction
    9.0
    Ease of Use
    Average: 9.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zoho
    Year Founded
    1996
    HQ Location
    Austin, TX
    Twitter
    @Zoho
    134,600 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    28,103 employees on LinkedIn®
    Phone
    +1 (888) 900-9646
Product Description
How are these determined?Information
This description is provided by the seller.

Zoho Lens is cloud-based software that allows technicians to provide real-time remote assistance to customers using a smartphone camera or smart glass at the remote end using augmented reality through

Users
No information available
Industries
  • Information Technology and Services
  • Staffing and Recruiting
Market Segment
  • 59% Mid-Market
  • 23% Small-Business
Zoho Lens features and usability ratings that predict user satisfaction
9.0
Ease of Use
Average: 9.3
Seller Details
Seller
Zoho
Year Founded
1996
HQ Location
Austin, TX
Twitter
@Zoho
134,600 Twitter followers
LinkedIn® Page
www.linkedin.com
28,103 employees on LinkedIn®
Phone
+1 (888) 900-9646
XMReality
(38)4.5 out of 5
Save to My Lists
Entry Level Price:Starting at $40.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    XMReality provides a remote visual assistance solution built for your enterprise, always fully secure and customizable to align with your brand. Enhanced by augmented reality and designed for ease of

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 39% Small-Business
    • 37% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • XMReality features and usability ratings that predict user satisfaction
    9.1
    Ease of Use
    Average: 9.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    XMReality
    Year Founded
    2007
    HQ Location
    Linkoping, Sweden
    Twitter
    @XMReality
    556 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    22 employees on LinkedIn®
    Ownership
    STO: XMR
Product Description
How are these determined?Information
This description is provided by the seller.

XMReality provides a remote visual assistance solution built for your enterprise, always fully secure and customizable to align with your brand. Enhanced by augmented reality and designed for ease of

Users
No information available
Industries
No information available
Market Segment
  • 39% Small-Business
  • 37% Enterprise
XMReality features and usability ratings that predict user satisfaction
9.1
Ease of Use
Average: 9.3
Seller Details
Seller
XMReality
Year Founded
2007
HQ Location
Linkoping, Sweden
Twitter
@XMReality
556 Twitter followers
LinkedIn® Page
www.linkedin.com
22 employees on LinkedIn®
Ownership
STO: XMR
Viewabo
(14)4.5 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Viewabo allows support agents to send a link to access customers’ phone cameras to see what they're seeing without having customers install an app. By enabling businesses to see things the way their c

    Users
    No information available
    Industries
    • Computer Hardware
    Market Segment
    • 50% Mid-Market
    • 50% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Viewabo features and usability ratings that predict user satisfaction
    9.2
    Ease of Use
    Average: 9.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Viewabo
    HQ Location
    Palo Alto, US
    LinkedIn® Page
    www.linkedin.com
    3 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Viewabo allows support agents to send a link to access customers’ phone cameras to see what they're seeing without having customers install an app. By enabling businesses to see things the way their c

Users
No information available
Industries
  • Computer Hardware
Market Segment
  • 50% Mid-Market
  • 50% Small-Business
Viewabo features and usability ratings that predict user satisfaction
9.2
Ease of Use
Average: 9.3
Seller Details
Seller
Viewabo
HQ Location
Palo Alto, US
LinkedIn® Page
www.linkedin.com
3 employees on LinkedIn®
SightCall
(21)4.6 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SightCall is the world’s leading augmented-reality powered video cloud platform, delivering live, remote interactions between business and customers on every continent around the globe. In a connected

    Users
    No information available
    Industries
    • Marketing and Advertising
    Market Segment
    • 52% Small-Business
    • 43% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SightCall features and usability ratings that predict user satisfaction
    9.4
    Ease of Use
    Average: 9.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SightCall
    Year Founded
    2008
    HQ Location
    San Francisco, CA
    Twitter
    @sightcall
    1,336 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    64 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SightCall is the world’s leading augmented-reality powered video cloud platform, delivering live, remote interactions between business and customers on every continent around the globe. In a connected

Users
No information available
Industries
  • Marketing and Advertising
Market Segment
  • 52% Small-Business
  • 43% Mid-Market
SightCall features and usability ratings that predict user satisfaction
9.4
Ease of Use
Average: 9.3
Seller Details
Seller
SightCall
Year Founded
2008
HQ Location
San Francisco, CA
Twitter
@sightcall
1,336 Twitter followers
LinkedIn® Page
www.linkedin.com
64 employees on LinkedIn®
Blitzz
(6)4.9 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Blitzz provides users a user-friendly solution for remote video inspections and customer support over live video without an app download. Customer Support techs can remotely see a customer's equip

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 67% Small-Business
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Blitzz Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    1
    Ease of Use
    1
    Cons
    Delay Issues
    1
    Poor Customer Support
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Blitzz features and usability ratings that predict user satisfaction
    10.0
    Ease of Use
    Average: 9.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Blitzz
    Year Founded
    2017
    HQ Location
    San Jose, Ca
    Twitter
    @blitzz_co
    291 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    19 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Blitzz provides users a user-friendly solution for remote video inspections and customer support over live video without an app download. Customer Support techs can remotely see a customer's equip

Users
No information available
Industries
No information available
Market Segment
  • 67% Small-Business
  • 33% Mid-Market
Blitzz Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
1
Ease of Use
1
Cons
Delay Issues
1
Poor Customer Support
1
View All Pros and Cons
Blitzz features and usability ratings that predict user satisfaction
10.0
Ease of Use
Average: 9.3
Seller Details
Seller
Blitzz
Year Founded
2017
HQ Location
San Jose, Ca
Twitter
@blitzz_co
291 Twitter followers
LinkedIn® Page
www.linkedin.com
19 employees on LinkedIn®
TechSee
(10)4.9 out of 5
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  • Overview
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    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    As a pioneer and market leader in the field of Computer Vision AI and AR-powered solutions, we at TechSee believe that the best way to make knowledge accessible is by showing, rather than telling. Tec

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 70% Mid-Market
    • 30% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • TechSee features and usability ratings that predict user satisfaction
    9.6
    Ease of Use
    Average: 9.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    TechSee
    Year Founded
    2015
    HQ Location
    Herzliya
    Twitter
    @techsee_me
    1,940 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    130 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

As a pioneer and market leader in the field of Computer Vision AI and AR-powered solutions, we at TechSee believe that the best way to make knowledge accessible is by showing, rather than telling. Tec

Users
No information available
Industries
No information available
Market Segment
  • 70% Mid-Market
  • 30% Small-Business
TechSee features and usability ratings that predict user satisfaction
9.6
Ease of Use
Average: 9.3
Seller Details
Seller
TechSee
Year Founded
2015
HQ Location
Herzliya
Twitter
@techsee_me
1,940 Twitter followers
LinkedIn® Page
www.linkedin.com
130 employees on LinkedIn®
Apizee
(12)4.5 out of 5
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Live Video Chat, Screen Sharing and Co-Browsing for sales and support teams. Apizee offers visual engagement solutions, helping companies solve complex customer problems faster through personalized r

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 67% Small-Business
    • 25% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Apizee features and usability ratings that predict user satisfaction
    8.9
    Ease of Use
    Average: 9.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Apizee
    Year Founded
    2013
    HQ Location
    Lannion, Bretagne
    Twitter
    @apizee
    724 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    41 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Live Video Chat, Screen Sharing and Co-Browsing for sales and support teams. Apizee offers visual engagement solutions, helping companies solve complex customer problems faster through personalized r

Users
No information available
Industries
No information available
Market Segment
  • 67% Small-Business
  • 25% Enterprise
Apizee features and usability ratings that predict user satisfaction
8.9
Ease of Use
Average: 9.3
Seller Details
Seller
Apizee
Year Founded
2013
HQ Location
Lannion, Bretagne
Twitter
@apizee
724 Twitter followers
LinkedIn® Page
www.linkedin.com
41 employees on LinkedIn®
RemoteVS
(1)3.5 out of 5
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    RemoteVS is an online sales and support platform that leverages co-browsing technology to enable support agents and customers to navigate web pages together in real time. This facilitates seamless ass

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • RemoteVS features and usability ratings that predict user satisfaction
    8.3
    Ease of Use
    Average: 9.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    RemoteVS
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

RemoteVS is an online sales and support platform that leverages co-browsing technology to enable support agents and customers to navigate web pages together in real time. This facilitates seamless ass

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
RemoteVS features and usability ratings that predict user satisfaction
8.3
Ease of Use
Average: 9.3
Seller Details
Seller
RemoteVS
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
Customer Interaction Platform
(1)5.0 out of 5
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  • Overview
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    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    IrisCX uses smart video to resolve consumer problems faster. Our customer interaction platform allows consumers to either self-assess their issue, schedule a time to talk to a service expert or show a

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Customer Interaction Platform features and usability ratings that predict user satisfaction
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    IrisCX
    Year Founded
    2018
    HQ Location
    Calgary, CA
    LinkedIn® Page
    www.linkedin.com
    11 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

IrisCX uses smart video to resolve consumer problems faster. Our customer interaction platform allows consumers to either self-assess their issue, schedule a time to talk to a service expert or show a

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
Customer Interaction Platform features and usability ratings that predict user satisfaction
0.0
No information available
Seller Details
Seller
IrisCX
Year Founded
2018
HQ Location
Calgary, CA
LinkedIn® Page
www.linkedin.com
11 employees on LinkedIn®
Onremote AG
0 ratings
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    AR Powered Visiual Remote Assistance Onremote is visual remote assistance and collaboration platform powered by AR technology that enables companies to create faster and cheaper solutions to remote s

    We don't have enough data from reviews to share who uses this product. Leave a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Onremote AG features and usability ratings that predict user satisfaction
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Onremote AG
    Year Founded
    2021
    HQ Location
    Zürich, CH
    LinkedIn® Page
    www.linkedin.com
    5 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

AR Powered Visiual Remote Assistance Onremote is visual remote assistance and collaboration platform powered by AR technology that enables companies to create faster and cheaper solutions to remote s

We don't have enough data from reviews to share who uses this product. Leave a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
Onremote AG features and usability ratings that predict user satisfaction
0.0
No information available
Seller Details
Seller
Onremote AG
Year Founded
2021
HQ Location
Zürich, CH
LinkedIn® Page
www.linkedin.com
5 employees on LinkedIn®
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