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Compare ConnectWise PSA and HaloPSA 
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At a Glance
Market Segments
Small-Business (66.7% of reviews)
Small-Business (88.2% of reviews)
Entry-Level Pricing
No pricing available
Free Trial
ConnectWise PSA
Star Rating
(511)3.9 out of 5
Market Segments
Small-Business (66.7% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ConnectWise PSAHaloPSA
Star Rating
(34)4.8 out of 5
Market Segments
Small-Business (88.2% of reviews)
Entry-Level Pricing
Free Trial
Learn more about HaloPSASummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ConnectWise PSA has a robust Contact & Account Management feature with a rating of 8.5, but reviewers mention that HaloPSA excels in Customer Profiles with a score of 9.4, indicating a more comprehensive approach to customer data management.
- Reviewers mention that HaloPSA's Quality of Support is significantly higher at 9.6 compared to ConnectWise PSA's 7.3, with users on G2 highlighting the responsiveness and helpfulness of HaloPSA's support team.
- Users say that ConnectWise PSA's Ease of Setup is rated at 6.1, which can be challenging for new users, while HaloPSA's score of 7.6 suggests a more user-friendly onboarding process, making it easier for small businesses to get started.
- G2 users report that ConnectWise PSA's Project Management features, particularly Project Planning and Project Tracking, are rated lower at 6.7 and 6.5 respectively, while HaloPSA shines with scores of 7.3 in both areas, indicating better project oversight capabilities.
- Reviewers mention that HaloPSA's Invoice Management feature is rated at 8.7, significantly outperforming ConnectWise PSA's 7.4, which suggests that users find HaloPSA's invoicing process more efficient and user-friendly.
- Users on G2 highlight that ConnectWise PSA's Customization capabilities are rated at 7.4, but HaloPSA's superior score of 9.2 indicates a more flexible platform that allows for tailored solutions to meet specific business needs.
Pricing
Entry-Level Pricing
ConnectWise PSA
No pricing availableHaloPSA
All-inclusive PSA software
Free Trial
Simple, transparent pricing.
No tiered-plans or locked-away features, just all-inclusive PSA software.
- PSA Automation
- Integrated PSA Platform
- CRM
Free Trial
ConnectWise PSA
No trial information availableHaloPSA
Free Trial is available
Ratings
Meets Requirements
8.3
430
9.1
30
Ease of Use
7.2
436
8.5
31
Ease of Setup
6.1
220
7.7
27
Ease of Admin
7.1
208
8.2
25
Quality of Support
7.3
402
9.5
29
Has the product been a good partner in doing business?
7.4
207
9.2
24
Product Direction (% positive)
6.9
421
10.0
29
Features by Category
Sales Force Automation
8.5
135
|
Verified
Not enough data
7.9
94
|
Verified
Not enough data
7.8
123
|
Verified
Not enough data
8.3
137
|
Verified
Not enough data
7.6
100
|
Verified
Not enough data
8.3
127
Not enough data
7.9
112
|
Verified
Not enough data
8.0
111
|
Verified
Not enough data
8.3
122
|
Verified
Not enough data
Marketing Automation
7.3
84
|
Verified
Not enough data
7.2
87
|
Verified
Not enough data
7.4
92
|
Verified
Not enough data
7.4
75
|
Verified
Not enough data
Customer Support
8.4
126
Not enough data
7.6
123
|
Verified
Not enough data
7.7
118
Not enough data
7.4
81
Not enough data
7.9
107
Not enough data
Reporting & Analytics
7.5
137
|
Verified
Not enough data
7.3
136
|
Verified
Not enough data
7.4
111
Not enough data
Mobile & Social
Feature Not Available
Not enough data
Feature Not Available
Not enough data
6.8
94
|
Verified
Not enough data
Platform
7.4
78
Not enough data
7.9
83
Not enough data
8.2
83
Not enough data
7.6
51
Not enough data
7.2
54
Not enough data
7.0
72
Not enough data
8.0
80
Not enough data
7.2
75
Not enough data
Integration
7.7
77
Not enough data
7.9
75
Not enough data
8.5
73
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - CRM
6.1
6
Not enough data
5.3
6
Not enough data
6.1
6
Not enough data
5.3
6
Not enough data
5.8
6
Not enough data
5.3
6
Not enough data
6.4
6
Not enough data
Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Online Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Ticket and Case Management
8.5
228
Not enough data
8.3
226
Not enough data
8.3
222
Not enough data
8.4
212
Not enough data
8.1
199
Not enough data
7.7
214
Not enough data
8.3
222
Not enough data
8.3
165
Not enough data
Generative AI
6.3
9
Not enough data
6.1
9
Not enough data
Agentic AI - Help Desk
4.4
6
Not enough data
4.4
6
Not enough data
4.7
6
Not enough data
Communication Channels
7.5
176
Not enough data
8.5
210
Not enough data
7.7
134
Not enough data
7.1
107
Not enough data
7.5
75
Not enough data
Platform
6.5
84
Not enough data
7.7
95
Not enough data
8.4
103
Not enough data
7.7
85
Not enough data
7.5
194
Not enough data
7.5
202
Not enough data
Customer Management
7.3
48
9.1
13
6.9
49
8.2
12
5.7
44
7.2
10
6.7
51
9.0
13
Project Management
6.6
49
7.6
12
6.6
49
7.4
12
6.6
48
7.2
12
7.2
50
7.9
12
Accounting
6.7
48
7.5
10
7.3
48
7.2
12
6.8
47
6.5
11
6.6
44
6.2
11
6.5
44
7.1
11
Portfolio Management
6.1
44
7.6
9
6.0
43
7.6
9
6.1
43
8.0
9
6.2
42
6.9
9
Analytics
6.0
44
8.1
9
6.6
49
7.8
13
6.1
47
8.5
10
Administration
7.2
48
8.3
12
7.5
50
9.0
12
7.4
47
8.8
12
Platform
7.0
45
9.0
10
6.2
42
8.2
10
6.9
48
8.6
13
5.6
46
6.2
10
4.8
43
4.4
8
Generative AI
4.2
28
Not enough data
4.3
28
Not enough data
Artificial Intelligence - Professional Services Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Professional Services Automation
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
7.0
9
Not enough data
6.9
9
Not enough data
8.1
9
Not enough data
6.3
9
Not enough data
5.7
9
Not enough data
Reporting
6.9
9
Not enough data
7.2
9
Not enough data
5.9
9
Not enough data
Access & Usability
6.1
9
Not enough data
7.5
8
Not enough data
6.5
8
Not enough data
6.3
8
Not enough data
Agentic AI - Service Desk
4.2
6
Not enough data
6.1
6
Not enough data
5.0
6
Not enough data
4.7
6
Not enough data
4.2
6
Not enough data
4.4
6
Not enough data
4.7
6
Not enough data
Categories
Categories
Shared Categories
ConnectWise PSA and HaloPSA are categorized as Professional Services Automation
Unique Categories
HaloPSA has no unique categories
Reviews
Reviewers' Company Size
ConnectWise PSA
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HaloPSA
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
60.0%
Computer & Network Security
8.2%
Computer Networking
5.3%
Computer Software
4.1%
Telecommunications
3.3%
Other
19.1%
Information Technology and Services
61.8%
Computer & Network Security
29.4%
Telecommunications
2.9%
Primary/Secondary Education
2.9%
Computer Software
2.9%
Other
0.0%
Most Helpful Reviews
ConnectWise PSA
Most Helpful Favorable Review
Verified User in Computer Networking
Billing is tracked well, configurations allow for quick lookup. The familiar Ticketing system keeps technicians accountable, clients in the loop and owners on-top of the overall situation. They are making constant improvements, the Knowledgebase has...
Most Helpful Critical Review
Rob P.
Verified User in Information Technology and Services
Workflow is often confusing because there are too many ways to do the same thing, and no clear explanation of which is best, or what the implications are for choosing one method or another. The application itself is at least a decade out of date. ...
HaloPSA
Most Helpful Favorable Review
Olrik L.
Verified User in Information Technology and Services
The flexibility and the support. In the 2 months we've been using it so far we've already offered a couple of improvements to the product which they greatfully accepted and added to the product, which is now benefitting other customers too!
Most Helpful Critical Review
Verified User in Computer Networking
Billing is tracked well, configurations allow for quick lookup. The familiar Ticketing system keeps technicians accountable, clients in the loop and owners on-top of the overall situation. They are making constant improvements, the Knowledgebase has...
Olrik L.
Verified User in Information Technology and Services
The flexibility and the support. In the 2 months we've been using it so far we've already offered a couple of improvements to the product which they greatfully accepted and added to the product, which is now benefitting other customers too!
Rob P.
Verified User in Information Technology and Services
Workflow is often confusing because there are too many ways to do the same thing, and no clear explanation of which is best, or what the implications are for choosing one method or another. The application itself is at least a decade out of date. ...
Discussions
What applications does this tie to in order to maximimize use of other programs?
1 Comment
GG
I am not familiar with the programs you mention, but we somehow integrated with Hubspot for our sales and marketing teams. I was not part of the integration...Read more
ConnectWise PSA has no more discussions with answers
HaloPSA has no discussions with answers
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