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Compare Aircall and JustCall 
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At a Glance
Market Segments
Small-Business (55.3% of reviews)
Small-Business (60.9% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
$29.00 2 - User/Month (Billed Annually)
Aircall
Star Rating
(1,397)4.4 out of 5
Market Segments
Small-Business (55.3% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Free Trial is available
Browse all 3 pricing plansJustCall
Star Rating
(2,234)4.3 out of 5
Market Segments
Small-Business (60.9% of reviews)
Entry-Level Pricing
$29.00 2 - User/Month (Billed Annually)
Free Trial is available
Browse all 8 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Aircall excels in Voice Quality with a score of 9.2, while JustCall trails behind at 8.7. Reviewers mention that Aircall's clarity during calls significantly enhances communication, making it a preferred choice for businesses that prioritize voice interactions.
- Reviewers mention that Aircall's Ease of Use is rated at 9.1, compared to JustCall's 8.8. Users on G2 highlight that Aircall's intuitive interface allows for quick onboarding and minimal training, which is crucial for small businesses with limited resources.
- Users say that Aircall's Call Monitoring feature, rated at 9.0, is superior to JustCall's 8.5. Reviewers appreciate the ability to listen in on calls for training purposes, which they find essential for improving team performance.
- G2 users report that Aircall's Call Routing capabilities score 9.0, while JustCall's score is 8.3. Users mention that Aircall's advanced routing options help ensure that calls are directed to the right team members, enhancing customer satisfaction.
- Reviewers mention that Aircall's Automated Note Taking feature, rated at 9.2, is a standout, while JustCall's is at 8.3. Users appreciate how Aircall automatically captures key points during calls, saving time and improving documentation accuracy.
- Users on G2 report that Aircall's Queue Management scores 8.8, compared to JustCall's 7.9. Reviewers highlight that Aircall's efficient queue system helps manage high call volumes effectively, which is particularly beneficial for small businesses experiencing growth.
Pricing
Entry-Level Pricing
Aircall
Essentials
$30
User/Month (Billed Annually - 3 User Minimum)
Improves the performance of any team
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API
JustCall
Team
$29.00
2 - User/Month (Billed Annually)
Business phone system with CRM integrations
- Local number in 70+ countries
- Unlimited inbound minutes
- Unlimited outbound minutes
Free Trial
Aircall
Free Trial is available
JustCall
Free Trial is available
Ratings
Meets Requirements
8.7
1,153
8.6
2,077
Ease of Use
9.1
1,165
8.8
2,125
Ease of Setup
8.9
639
8.7
1,855
Ease of Admin
8.6
429
8.6
718
Quality of Support
8.5
1,067
8.3
1,922
Has the product been a good partner in doing business?
8.2
418
8.7
716
Product Direction (% positive)
8.8
1,117
8.7
2,072
Features by Category
Ticket and Case Management
Not enough data
8.1
145
Not enough data
8.0
145
Not enough data
7.9
138
Not enough data
7.6
139
Not enough data
7.4
128
Not enough data
8.0
133
Not enough data
7.6
126
Not enough data
8.0
136
Generative AI
Not enough data
7.5
98
Not enough data
7.8
29
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
7.7
128
Not enough data
7.7
125
Not enough data
7.9
135
Not enough data
7.1
123
Not enough data
8.5
134
Platform
Not enough data
7.9
138
Not enough data
7.8
284
Not enough data
8.4
141
Not enough data
8.3
143
Not enough data
8.1
140
Not enough data
8.4
140
Lead Facilitation
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.4
48
Not enough data
7.8
49
Organization
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Performance Analysis
Not enough data
7.7
48
Not enough data
7.9
47
Sales Analysis
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
7.3
50
Not enough data
Feature Not Available
Agentic AI - AI Sales Assistant
Not enough data
7.2
6
Not enough data
6.7
6
Not enough data
6.7
6
Not enough data
6.9
6
Not enough data
8.1
6
Not enough data
5.8
6
Not enough data
8.7
5
Dialing Options
Not enough data
8.4
569
Not enough data
8.5
568
|
Verified
Not enough data
Not enough data
Agent Tools
Not enough data
7.9
537
|
Verified
Not enough data
8.1
556
|
Verified
Not enough data
9.0
570
|
Verified
Automation
Not enough data
8.1
541
|
Verified
Not enough data
8.1
537
|
Verified
Not enough data
8.0
541
|
Verified
Agentic AI - Auto Dialer
Not enough data
8.8
7
Not enough data
9.5
7
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
Not enough data
8.7
51
Not enough data
7.9
51
Not enough data
8.2
51
Not enough data
8.1
52
Agent Performance Management
Not enough data
8.1
53
Not enough data
8.3
51
Not enough data
7.7
51
Generative AI
Not enough data
Feature Not Available
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Text Messaging
Not enough data
8.4
314
Not enough data
8.7
329
Not enough data
8.4
323
Not enough data
8.0
307
Not enough data
7.2
298
Not enough data
8.0
314
Not enough data
8.1
311
Not enough data
8.2
316
SMS Platform
Not enough data
8.0
307
Not enough data
8.2
314
Not enough data
7.2
305
Not enough data
7.1
303
Not enough data
7.2
290
Not enough data
8.1
301
Agentic AI - SMS Marketing
Not enough data
8.3
7
Not enough data
8.5
8
Not enough data
8.3
9
Not enough data
7.9
8
Not enough data
7.9
8
Not enough data
7.9
8
Channels
Not enough data
8.0
349
Not enough data
7.8
349
Not enough data
6.9
350
Design
Not enough data
7.8
350
Not enough data
7.3
356
Not enough data
8.1
363
Not enough data
8.1
355
Not enough data
8.3
350
Generative AI
Not enough data
7.4
135
Not enough data
Feature Not Available
Quality Assurance
Not enough data
8.0
67
Not enough data
7.9
62
Not enough data
7.9
59
Engagement
Not enough data
8.0
65
Not enough data
8.1
67
Not enough data
7.5
63
Performance
Not enough data
8.7
66
Not enough data
8.6
63
Generative AI
Not enough data
7.5
63
Not enough data
7.7
60
Channels
9.2
538
|
Verified
8.7
495
|
Verified
Feature Not Available
7.4
451
Feature Not Available
7.6
432
8.0
338
8.4
486
|
Verified
8.0
414
|
Verified
Feature Not Available
Generative AI
7.8
205
Feature Not Available
Functions
8.8
537
|
Verified
8.1
489
|
Verified
8.7
521
|
Verified
8.1
475
|
Verified
8.8
505
|
Verified
8.0
482
|
Verified
Feature Not Available
7.9
411
8.7
445
|
Verified
8.0
447
|
Verified
8.9
462
|
Verified
8.2
459
|
Verified
8.8
488
|
Verified
8.0
443
|
Verified
8.8
445
|
Verified
8.0
442
|
Verified
Agentic AI - Contact Center
8.2
68
Not enough data
8.6
69
Not enough data
8.5
68
Not enough data
8.3
67
Not enough data
Administrative
8.8
530
|
Verified
8.3
479
|
Verified
8.9
537
|
Verified
8.4
481
|
Verified
8.8
553
|
Verified
8.4
515
|
Verified
9.1
483
|
Verified
8.7
454
|
Verified
Feature Not Available
7.9
460
Responses
Not enough data
7.9
33
Not enough data
8.0
32
Not enough data
8.4
33
Automation - AI Agents
Not enough data
Feature Not Available
Not enough data
7.6
31
Not enough data
7.3
30
Not enough data
Feature Not Available
Not enough data
7.7
31
Platform
Not enough data
8.1
32
Not enough data
8.3
33
Not enough data
8.1
33
Autonomy - AI Agents
Not enough data
7.6
30
Not enough data
Feature Not Available
Not enough data
7.7
32
Not enough data
7.7
31
Generative AI
Not enough data
7.6
31
Not enough data
7.4
32
Workforce Management
Not enough data
8.4
86
Not enough data
8.0
83
Not enough data
7.8
87
Not enough data
7.6
82
Not enough data
8.3
89
Administration
Not enough data
7.9
83
Not enough data
8.1
85
Not enough data
8.4
87
Not enough data
7.6
77
Not enough data
7.9
88
Platform
8.3
186
7.4
279
8.7
209
8.2
284
8.8
206
7.9
288
9.0
213
8.3
291
9.0
218
8.2
285
8.8
203
7.8
279
8.9
202
8.1
280
Generative AI
7.5
112
6.9
96
Workforce Management
9.0
206
8.5
281
8.9
203
8.4
282
Call Center Infrastructure (CCI)
8.5
18
9.0
5
8.8
17
9.0
5
8.0
16
9.3
5
8.0
17
8.7
5
Administrative
9.1
218
8.8
288
8.9
217
8.5
287
Generative AI
Not enough data
7.6
30
Not enough data
7.7
31
Not enough data
7.6
31
Communication
Not enough data
8.0
191
Not enough data
8.2
193
Not enough data
7.7
184
Not enough data
8.1
185
Not enough data
7.5
186
Internal Use
Not enough data
7.8
284
Not enough data
8.0
189
Not enough data
7.9
187
Not enough data
7.8
184
Not enough data
8.2
187
Not enough data
8.2
190
Generative AI
Not enough data
7.1
33
Self-Service Experience
Not enough data
8.2
163
Not enough data
7.9
166
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
162
Self-Service Platform
Not enough data
7.9
164
Not enough data
8.1
162
Not enough data
7.4
161
Not enough data
8.5
164
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.2
55
Generative AI
Not enough data
7.2
72
Not enough data
7.3
73
Generative AI
Not enough data
7.3
122
Not enough data
7.4
121
Not enough data
Feature Not Available
Monitoring
Not enough data
8.4
131
Not enough data
8.0
130
Not enough data
Feature Not Available
Not enough data
7.6
124
Not enough data
7.3
122
Logging
Not enough data
8.8
138
Not enough data
7.5
122
Not enough data
6.7
125
Not enough data
7.3
127
Feedback
Not enough data
8.4
131
Not enough data
8.1
126
Productivity - Employee Monitoring
Not enough data
8.1
54
Not enough data
8.4
54
Not enough data
8.0
53
Not enough data
7.7
53
Basic Communication - Cloud PBX
Not enough data
8.5
40
Not enough data
8.6
40
Not enough data
8.7
37
Not enough data
8.6
37
Not enough data
8.6
40
Not enough data
8.7
37
Advanced Features - Cloud PBX
Not enough data
8.6
37
Not enough data
8.5
39
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Basics - VoIP Providers
8.8
17
8.3
5
8.8
17
8.3
5
8.5
17
7.7
5
8.5
17
8.3
5
8.1
16
Not enough data
7.9
16
Not enough data
Basic Communication
8.9
346
|
Verified
9.0
305
|
Verified
Feature Not Available
5.8
256
Feature Not Available
7.7
272
Feature Not Available
Feature Not Available
8.1
224
|
Verified
7.0
265
|
Verified
8.7
254
7.6
263
|
Verified
Agentic AI - VoIP Providers
8.8
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
8.6
7
Not enough data
Access
8.3
254
7.8
265
|
Verified
8.3
263
|
Verified
8.2
289
8.7
280
|
Verified
8.1
282
Advanced Features
8.1
266
7.1
262
Feature Not Available
7.0
251
|
Verified
8.8
300
|
Verified
8.8
297
|
Verified
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
7.8
42
8.2
15
8.1
41
7.6
15
Calling
9.3
440
9.0
642
8.7
396
8.1
581
9.2
435
8.6
613
9.2
443
8.7
615
8.3
41
7.0
14
Contacts
8.9
429
8.2
598
8.7
408
8.0
584
Feature Not Available
7.9
580
Insights
8.6
425
8.4
608
8.7
411
8.2
603
Feature Not Available
8.0
579
7.8
358
7.1
540
Feature Not Available
7.3
534
7.5
40
7.3
14
Agentic AI - Audio Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.9
9
Not enough data
8.5
9
Not enough data
9.3
9
Not enough data
8.0
10
Not enough data
8.0
10
Customer Interaction Automation - AI Customer Support Agents
Not enough data
9.3
10
Not enough data
8.3
10
Not enough data
8.5
10
Not enough data
8.8
10
Automation
Not enough data
9.6
9
Not enough data
8.9
9
Not enough data
8.5
10
Autonomy
Not enough data
9.5
10
Not enough data
9.4
9
Not enough data
9.0
10
Not enough data
9.3
10
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Aircall and JustCall are categorized as Outbound Call Tracking, VoIP Providers, Call Center Infrastructure (CCI), and Contact Center
Unique Categories
Aircall has no unique categories
JustCall is categorized as AI Customer Support Agents, Cloud PBX Platforms, Digital Customer Service Platforms, AI Agents For Business Operations, Contact Center Quality Assurance, Customer Communications Management, SMS Marketing, Speech Analytics, Conversation Intelligence, AI Sales Assistant, Auto Dialer, Audio Conferencing, Live Chat, Employee Monitoring, Help Desk, Contact Center Workforce, Customer Self-Service, and AI Voice Assistants
Reviews
Reviewers' Company Size
Aircall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
JustCall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.3%
Information Technology and Services
8.1%
Consumer Services
6.1%
Financial Services
6.0%
Logistics and Supply Chain
3.5%
Other
67.0%
Computer Software
10.5%
Financial Services
6.6%
Real Estate
6.1%
Information Technology and Services
5.7%
Marketing and Advertising
5.2%
Other
65.9%
Most Helpful Reviews
Aircall
Most Helpful Favorable Review
"Bobby" Bhavneshwar K.
Verified User in Computer Software
We do calling from Hubspot. But, when HubSpot doesn't support to call Middle East region. We have chosen air call and it worked well.
Most Helpful Critical Review
Matt T.
Verified User in E-Learning
Pretty much everything. The service has never really worked properly and is in my opinion still in Beta. Calls get dropped all the time, even when the WiFi signal is strong. I was promised that the iOS app would ring when I received calls, but despite...
JustCall
Most Helpful Favorable Review
Verified User in Information Technology and Services
The calls are seamlessly lodged in Intercom available for everyone's review
Most Helpful Critical Review
Stephen C.
Verified User in Real Estate
Very Buggy and never worked right, was not able to get it past the testing stage.
"Bobby" Bhavneshwar K.
Verified User in Computer Software
We do calling from Hubspot. But, when HubSpot doesn't support to call Middle East region. We have chosen air call and it worked well.
Verified User in Information Technology and Services
The calls are seamlessly lodged in Intercom available for everyone's review
Matt T.
Verified User in E-Learning
Pretty much everything. The service has never really worked properly and is in my opinion still in Beta. Calls get dropped all the time, even when the WiFi signal is strong. I was promised that the iOS app would ring when I received calls, but despite...
Stephen C.
Verified User in Real Estate
Very Buggy and never worked right, was not able to get it past the testing stage.
Alternatives
Discussions
do you have a true integration with hubspot?
2 Comments
AS
Yes, It can be intregatedRead more
How do I use Aircall?
2 Comments
CM
Aircall is a softphone that we use to conveniently receive and do outbound calls to any numbers in the world. One feature I love about Aircall is it will...Read more
Will you be releasing an update on the Android app to enable the use of saved-reply templates?
3 Comments
NS
This is probably better directed to your company's JustCall support rep, as it's probably feedback they need to hear to implement this featureRead more
What is the reason you can not copy and paste in the texting portion?
2 Comments
JV
I do ctrl+C and ctrl+v to paste. It works for me on windows.Read more
Can I send video or audio messages to my clients?
2 Comments
Official Response from JustCall
Yes, JustCall users can send video and audio messages using the MMS feature.
Joseph, you can set up automation for sending short follow-up audio or video...Read more
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