JustCall Reviews & Product Details

My department relies on Just Call primarily for its SMS features, and overall, I find it to be the easiest program to use in a call center environment, especially when making outbound calls and reaching out to customers. The system is straightforward to navigate, and it offers a variety of useful functions. What I appreciate most is the ability to create and save different text messages as quick replies, which really speeds up my workflow compared to the other programs we use. Review collected by and hosted on G2.com.

There is nothing that I highly dislike with Just call I think some things that can make it easier to use is just contacting the person with 1 number instead of being able to use different numbers because we can't keep up with how many times they are getting contacted. Review collected by and hosted on G2.com.

We use justcall as a cloud based phone system as we receive and make calls through this platform with our customers only with the availability of internet connection it also help us in communicating with our clients while working from anywhere in the world. This platform is compatible with android mobile phones and windows devices so it can be accessed from remote areas. It is one of the best and real time help desk for our business. Review collected by and hosted on G2.com.

The response time of their customer support is little late as whenever we face any kind of complex issue while working with this platform we try to reach their support team and they reply in more than 48 hours which is not a ideal time for a business professional software as most of the time we need to connect with our clients and provide them support and assistance but there are lot of stances where this platform show its limitation and starts lagging. Review collected by and hosted on G2.com.

Just call is a platform that helps us in doing daily multiple calls and sending SMS to our current clients and this platform also helps us in receiving messages and get their concerns through call on it's dashboard. The software help us in making communication with international clients all over the world and enables us to send and recive messages with them through our personal digital devices. Review collected by and hosted on G2.com.

I have been using justcall for more than 3 years now and the main challenge that I faced with this software is the call quality because whenever we do lots of call in a single day then I have noticed that more than 15 to 20% of the call just gets disconnected or we face a issue of sound leakage. There is also a big problem of clarity of voice with just call and trust me It is not good. So, Concludingly according to my experience this software needs a very good and strong internet connection to work properly. Review collected by and hosted on G2.com.

I find JustCall incredibly valuable for connecting with foreign clients and managing sales and support teams efficiently. I appreciate the automatic call recording feature, which facilitates monitoring calls and enhancing staff performance. The support for different numbers in various countries is beneficial for both calling and SMS, providing a localized presence. The software's ease of use, especially after onboarding, and the excellent customer support make it a reliable tool for my business operations. Review collected by and hosted on G2.com.

The onboarding process is quite challenging and requires improvement. It involves navigating through a lot of documentation to register as a business and to activate services such as calling and SMS, which was initially difficult. Although support is available, the manual process of document verification is easier than the automated one, indicating room for making the automated process more user-friendly. Assistance from company agents during the onboarding process would significantly enhance user experience by providing guidance on required documents, necessary verifications, and helping streamline the document sourcing and filling processes. Review collected by and hosted on G2.com.

Integrates into Pipedrive, as well as mobile app so I can use it at my desk or on the go. Review collected by and hosted on G2.com.

Since I am logged in multiple places (desktop, Pipedrive, & mobile app) if I get a call while I'm in a meeting it rings in multiple places and I have to ignore the call in multiple places. Should maybe sync with calendar and send calls straight to voicemail when I'm in a meeting. Review collected by and hosted on G2.com.

We have had just a heckin' rough time getting our telephony in Salesforce sorted out. JustCall is the one that actually allows us to review the sales team's calls with ease and speed. The transcription feature is genuinely useful.

Getting it set up was pretty painless, at least at a basic functionality level.

Customer support is genuinely helpful, though it can take a minute to get a hold of them. But they've never failed to resolve my issues. Review collected by and hosted on G2.com.

Integration works smoothly enough, but some of the features are proving tricky to get talking to other APIs seamlessly. There's a bit of confusion between the SF Integration, the Chrome add-on, and the standalone dialer - but we have a nice system now with integrated pop-up, and the chrome extension.

My sales team is using this every day, and it doesn't strain under the weight.

There are a lot of structures that aren't immediately obvious when you're using the product, that you'll only run into when something stops working.

It's honestly a little janky in places; the amount of things that I need to contact support to do for me, instead of just letting an admin do it? It's not my favorite.

We've actually had a stretch of difficulty with porting in numbers - things that had historically not taken that long, now taking multiple weeks. Review collected by and hosted on G2.com.

Any time I have questions, issues, or problems with anything regarding their service, they stick with me until we are able to figure it out, even if it takes hours to get it done! They make me feel like they are always by my side ready to help! Review collected by and hosted on G2.com.

They don't have a direct contact number where you can just call them and speak to a person. You always have to go through a chat, if it comes to needed to speak, they setup a zoom call for you. Not the same as just me picking up my phone, dialing for help, and speaking to a person right then and there as I needed. Review collected by and hosted on G2.com.

The application installed smoothly on my phone, and I can receive calls without any issues. Customer service is prompt and helpful when needed. I especially value the transcription feature; however, it would be advantageous if the app could retain transcriptions for every call. Review collected by and hosted on G2.com.

It would be beneficial if the app could retain transcripts of every call. Additionally, it would be helpful if the app indicated who transferred the call and displayed the caller's number even after the transfer, as currently only the transferring number is visible. This area could be improved. Review collected by and hosted on G2.com.

As a Customer Success Manager at AgendaPro, JustCall has played a crucial role in facilitating seamless communication with customers across multiple Latin American countries. The platform's international calling capabilities are outstanding, allowing me to maintain consistent contact with clients in different LATAM markets without worrying about connectivity issues or poor call quality.

What I appreciate most is the reliability of calls when connecting with customers in various countries - the voice quality remains consistently clear regardless of the destination, which is crucial for building trust and maintaining professional relationships during customer success consultations and upgrade discussions.

The platform's user-friendly interface makes it easy to manage contacts from different countries and regions. I can quickly access customer information and call history, which helps me maintain context across multiple touchpoints with international clients. Review collected by and hosted on G2.com.

Overall, JustCall meets my communication needs effectively for managing customers across LATAM countries. While there's always room for minor improvements in any platform, I haven't encountered any significant issues that impact my daily customer success operations or hinder my ability to communicate effectively with international clients. Review collected by and hosted on G2.com.

The website is really easy to use and offers great features. All the calls get auto recorded which is great for monitoring, it offers wide range of numbers and countries to choose from great for sales and support. Option to monitor calls is also great overall best product Review collected by and hosted on G2.com.

The onboarding process is not easy and overall it asks for to much documentation for simple stuff. Has minimum 2 license requirement which is not helpful. It doesn't have Indian local numbers Review collected by and hosted on G2.com.