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Compare GitLab and Jira 
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At a Glance
Market Segments
Small-Business (37.6% of reviews)
Mid-Market (43.6% of reviews)
Entry-Level Pricing
No pricing available
Free 10 Users Per Month
GitLab
Star Rating
(855)4.5 out of 5
Market Segments
Small-Business (37.6% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about GitLabJira
Star Rating
(6,918)4.3 out of 5
Market Segments
Mid-Market (43.6% of reviews)
Entry-Level Pricing
Free 10 Users Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviews say that Jira excels in its robust issue tracking capabilities, particularly with features like customizable workflows and advanced reporting, which are highly valued by mid-market users.
- Users report that GitLab's integration of CI/CD tools directly within the platform is a standout feature, making it particularly appealing for small businesses looking for an all-in-one solution.
- Reviewers mention that while both platforms offer good support, GitLab's quality of support is slightly higher, with users appreciating the responsiveness and helpfulness of the support team.
- Users on G2 highlight that GitLab's ease of setup is superior, with many noting that the onboarding process is straightforward and user-friendly compared to Jira's more complex initial setup.
- G2 users report that Jira's adaptive learning features are less effective than GitLab's, with GitLab users appreciating the platform's ability to learn from user interactions and improve over time.
- Reviewers mention that while both products have a solid bug history, Jira's slightly higher score indicates a more reliable track record, which is crucial for teams that prioritize stability in their project management tools.
Pricing
Entry-Level Pricing
GitLab
No pricing availableJira
Free
Free
10 Users Per Month
Free forever for 10 users
- Unlimited goals, projects, tasks, and forms
- Backlog, list, board, timeline, calendar, and summary views
- Reports and dashboards
Free Trial
GitLab
Free Trial is available
Jira
Free Trial is available
Ratings
Meets Requirements
9.1
646
8.9
5,714
Ease of Use
8.7
648
8.0
5,768
Ease of Setup
8.6
209
7.8
2,004
Ease of Admin
8.6
170
7.5
1,442
Quality of Support
8.5
512
8.3
4,424
Has the product been a good partner in doing business?
8.8
145
8.5
1,302
Product Direction (% positive)
8.7
613
8.4
5,542
Features by Category
Tasks
Not enough data
9.2
483
Not enough data
8.9
480
Not enough data
9.0
480
Not enough data
8.6
475
Not enough data
8.4
464
Not enough data
8.1
462
Not enough data
8.4
471
Not enough data
8.3
415
Projects
Not enough data
8.8
465
Not enough data
8.6
456
Not enough data
8.0
433
Not enough data
8.3
440
Not enough data
8.5
447
Not enough data
7.6
386
Not enough data
9.1
407
Not enough data
8.2
440
Not enough data
7.9
384
Not enough data
8.0
391
Not enough data
8.5
428
Resource Management
Not enough data
8.2
426
Not enough data
8.2
430
Not enough data
8.3
430
Project Monitoring
Not enough data
8.3
417
Not enough data
8.3
426
Not enough data
8.6
441
Generative AI
Not enough data
7.2
354
Not enough data
7.3
356
Agentic AI - Project Management
Not enough data
7.1
228
Not enough data
7.4
230
Not enough data
7.5
230
Not enough data
7.4
227
Not enough data
7.4
230
Not enough data
7.2
230
Not enough data
7.6
232
Administration
8.7
121
Not enough data
8.9
129
Not enough data
8.6
121
Not enough data
Functionality
9.0
127
Not enough data
8.5
113
Not enough data
8.5
108
Not enough data
8.7
113
Not enough data
8.6
102
Not enough data
Processes
9.1
130
Not enough data
9.0
119
Not enough data
8.7
119
Not enough data
Administration
9.1
27
Not enough data
9.0
26
Not enough data
Analysis
8.6
25
Not enough data
8.9
26
Not enough data
9.1
26
Not enough data
8.8
24
Not enough data
Testing
8.8
26
Not enough data
8.7
25
Not enough data
9.1
25
Not enough data
8.8
25
Not enough data
8.8
23
Not enough data
8.4
23
Not enough data
8.7
23
Not enough data
Agentic AI - Static Application Security Testing (SAST)
Not enough data
Not enough data
Administration
9.2
24
Not enough data
8.8
23
Not enough data
Analysis
8.4
23
Not enough data
9.1
23
Not enough data
8.8
23
Not enough data
8.8
23
Not enough data
8.9
23
Not enough data
Testing
8.6
22
Not enough data
9.1
22
Not enough data
8.9
21
Not enough data
9.0
20
Not enough data
8.9
19
Not enough data
9.1
20
Not enough data
Administration
8.7
76
Not enough data
8.7
77
Not enough data
8.7
74
Not enough data
8.8
79
Not enough data
Automation
8.9
78
Not enough data
8.4
71
Not enough data
9.0
78
Not enough data
8.6
72
Not enough data
IT Management
8.7
73
Not enough data
8.8
73
Not enough data
8.6
70
Not enough data
Functionality
8.8
209
Not enough data
9.0
210
Not enough data
8.7
203
Not enough data
Management
8.8
196
Not enough data
8.4
189
Not enough data
8.9
203
Not enough data
Agentic AI - Continuous Delivery
8.3
8
Not enough data
8.3
9
Not enough data
7.6
9
Not enough data
7.6
9
Not enough data
7.3
8
Not enough data
Bug Reporting
8.6
138
8.8
1714
8.5
132
8.7
1675
8.6
139
8.8
1748
Bug Monitoring
8.4
135
8.6
1661
8.8
144
8.9
1760
8.8
134
8.8
1641
Agentic AI - Bug Tracking
8.3
9
7.3
185
7.9
8
7.5
188
8.3
8
7.4
185
Functionality - Software Composition Analysis
8.7
64
Not enough data
8.8
69
Not enough data
8.7
66
Not enough data
Effectiveness - Software Composition Analysis
8.8
63
Not enough data
8.9
63
Not enough data
8.9
60
Not enough data
Responses
Not enough data
9.4
14
Not enough data
9.2
14
Not enough data
9.2
14
Automation - AI Agents
Not enough data
7.7
14
Not enough data
8.3
13
Not enough data
8.0
14
Not enough data
9.0
14
Not enough data
8.8
14
Platform
Not enough data
9.0
14
Not enough data
8.9
14
Not enough data
8.9
14
Autonomy - AI Agents
Not enough data
8.2
14
Not enough data
8.3
14
Not enough data
8.7
14
Not enough data
8.3
14
Generative AI
Not enough data
8.6
14
Not enough data
8.6
14
Management
8.7
139
Not enough data
8.8
144
Not enough data
8.5
132
Not enough data
Functionality
8.8
144
Not enough data
8.8
144
Not enough data
8.7
136
Not enough data
Processes
9.0
148
Not enough data
8.5
137
Not enough data
9.0
151
Not enough data
Functionality
8.9
220
|
Verified
Not enough data
8.7
206
|
Verified
Not enough data
8.5
200
|
Verified
Not enough data
Management
8.9
208
|
Verified
Not enough data
8.7
211
|
Verified
Not enough data
8.4
193
|
Verified
Not enough data
Agentic AI - Continuous Integration
7.7
8
Not enough data
8.0
10
Not enough data
8.3
9
Not enough data
8.3
8
Not enough data
8.8
8
Not enough data
Documentation
8.7
115
Not enough data
8.5
111
Not enough data
8.3
111
Not enough data
Security
7.9
100
Not enough data
8.4
99
Not enough data
8.9
108
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Code Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
8.4
2570
Not enough data
8.2
2432
Not enough data
8.1
2343
Planning
Not enough data
8.7
3037
Not enough data
8.8
3115
Not enough data
8.8
2846
Not enough data
8.7
2949
Not enough data
8.3
2565
Workflow Management
Not enough data
8.6
2907
Not enough data
8.8
3155
Not enough data
7.8
2173
Not enough data
8.4
2409
Value Analysis
8.9
38
Not enough data
8.7
40
Not enough data
8.6
36
Not enough data
8.8
36
Not enough data
Value Management
8.9
38
Not enough data
8.7
40
Not enough data
8.8
39
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
GitLab and Jira are categorized as Bug Tracking
Unique Categories
GitLab is categorized as Secure Code Review, DevOps Platforms, Value Stream Management, Software Composition Analysis, Cloud Infrastructure Automation, Dynamic Application Security Testing (DAST), Static Application Security Testing (SAST), Application Release Orchestration, Version Control Hosting, Peer Code Review, Continuous Delivery, Continuous Integration, and AI Code Generation
Jira is categorized as Product Management, Project Management, and AI Agents For Business Operations
Reviews
Reviewers' Company Size
GitLab
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Jira
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
33.7%
Information Technology and Services
24.0%
Internet
3.9%
Financial Services
3.5%
Telecommunications
2.3%
Other
32.7%
Computer Software
23.8%
Information Technology and Services
23.8%
Financial Services
4.5%
Internet
4.3%
Marketing and Advertising
4.1%
Other
39.4%
Most Helpful Reviews
GitLab
Most Helpful Favorable Review
Willian M.
Verified User in Internet
The community edition is really great. Today we have a community edition installation at the company I'm working for and it works like a charm.
Most Helpful Critical Review
Verified User in Computer Software
The display is not nice, certain information got truncated and not able to view.
Jira
Most Helpful Favorable Review
Daniel J.
Verified User in Computer & Network Security
We use JIRA extensively for issue management and tracking. Each team has a project and it is a great way to work amongst teams and collaborate. The tool is very versatile and great to have project leaders, watchers, stakeholders, etc. They also have...
Most Helpful Critical Review
Jonathan D.
Verified User in Computer Software
I don't like that some development teams will try to use JIRA as an entire project management solution, because JIRA isn't a true project management solution.
Willian M.
Verified User in Internet
The community edition is really great. Today we have a community edition installation at the company I'm working for and it works like a charm.
Daniel J.
Verified User in Computer & Network Security
We use JIRA extensively for issue management and tracking. Each team has a project and it is a great way to work amongst teams and collaborate. The tool is very versatile and great to have project leaders, watchers, stakeholders, etc. They also have...
Verified User in Computer Software
The display is not nice, certain information got truncated and not able to view.
Jonathan D.
Verified User in Computer Software
I don't like that some development teams will try to use JIRA as an entire project management solution, because JIRA isn't a true project management solution.
Alternatives
Discussions
Is GitLab paid?
5 Comments
PG
Yes, Gitlab is paid as it provides the flexibility to use all the features of the GitHub and Git as well as the freedom to use your own DataBase so that you...Read more
Is GitLab free software?
4 Comments
RB
Yes, in that for non-commercial users, payment is unnecessary. Additionally, its source is publicly available.Read more
Is Jira a good tool?
12 Comments
MP
Yes, It's very useful, Just start on it and give some time on that.Read more
What are the features of JIRA?
11 Comments
CS
Allows you to setup your project as your team/company flows thru the agile process. You can see what is next in the sprint, where others are, enter your...Read more
Is Jira free tool?
6 Comments
RC
JIRA is free up to 10 users, 2GB of storage. However, they do offer paid plans for more users and storage if need.Read more
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