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At a Glance
Market Segments
Mid-Market (46.0% of reviews)
Small-Business (62.2% of reviews)
Entry-Level Pricing
$25.00 1 User Per Month
Free
Salesforce Sales Cloud
Star Rating
(24,647)4.4 out of 5
Market Segments
Mid-Market (46.0% of reviews)
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansZoho CRM
Star Rating
(2,796)4.1 out of 5
Market Segments
Small-Business (62.2% of reviews)
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Salesforce Sales Cloud excels in Contact & Account Management with a score of 8.8, while Zoho CRM follows closely with 8.5. Reviewers mention that Salesforce's robust features allow for detailed tracking and management of customer interactions, which is crucial for mid-market businesses.
- Reviewers mention that Salesforce Sales Cloud has a superior Quality of Support score of 8.1 compared to Zoho CRM's 7.6. Users on G2 appreciate Salesforce's responsive customer service and extensive knowledge base, which helps resolve issues quickly.
- Users say that Salesforce Sales Cloud shines in Opportunity & Pipeline Management with a score of 8.7, while Zoho CRM scores 8.2. Reviewers highlight Salesforce's advanced forecasting tools and pipeline visualization, which help sales teams prioritize leads effectively.
- G2 users report that Salesforce Sales Cloud offers better Lead Management capabilities, scoring 8.9 compared to Zoho CRM's 8.5. Users mention that Salesforce's lead scoring and nurturing features are particularly beneficial for larger sales teams.
- Reviewers mention that Zoho CRM has a slight edge in Ease of Use with a score of 8.3, while Salesforce scores 8.1. Users appreciate Zoho's intuitive interface, which makes it easier for small businesses to onboard and train new users.
- Users report that Salesforce Sales Cloud leads in Integration capabilities with a score of 8.7, compared to Zoho CRM's 8.4. Reviewers highlight Salesforce's extensive API support and third-party integrations, which are essential for businesses looking to streamline their operations.
Pricing
Entry-Level Pricing
Salesforce Sales Cloud
Starter Edition
$25.00
1 User Per Month
Out-of-the-box CRM for up to 10 users
- Automatic data capture
- Lead Management
- Opportunity Management
Zoho CRM
Free Edition
Free
With three free users and essentials like leads, documents and mobile apps, it’s a perfect fit
for your home business.
- Leads, Contacts, Accounts
- Tasks, Events, Call log, and Notes
- Opportunities
Free Trial
Salesforce Sales Cloud
Free Trial is available
Zoho CRM
Free Trial is available
Ratings
Meets Requirements
8.8
13,458
8.4
2,380
Ease of Use
8.2
17,129
8.3
2,395
Ease of Setup
7.8
8,199
7.9
1,161
Ease of Admin
7.9
4,278
8.0
997
Quality of Support
8.1
11,718
7.6
2,178
Has the product been a good partner in doing business?
8.4
4,242
8.0
973
Product Direction (% positive)
8.2
13,130
8.0
2,315
Features by Category
Sales Force Automation
8.8
9348
|
Verified
8.5
1595
|
Verified
8.3
6291
|
Verified
8.3
853
|
Verified
8.7
9071
|
Verified
8.2
1519
|
Verified
8.3
9330
|
Verified
8.2
1602
|
Verified
8.0
7215
|
Verified
7.8
1168
|
Verified
8.2
7507
|
Verified
8.4
650
|
Verified
8.0
6653
|
Verified
7.9
1197
|
Verified
8.1
6554
|
Verified
7.9
1184
|
Verified
8.3
7306
|
Verified
8.2
1296
|
Verified
Marketing Automation
8.0
6567
|
Verified
8.0
1316
|
Verified
8.1
6892
|
Verified
7.9
1280
|
Verified
8.5
7912
|
Verified
8.3
1493
|
Verified
7.9
5333
7.9
1109
|
Verified
Customer Support
8.3
6715
|
Verified
8.0
1180
|
Verified
8.1
6290
|
Verified
7.9
1183
|
Verified
8.2
6685
|
Verified
7.9
1217
|
Verified
8.0
5403
|
Verified
7.7
1053
|
Verified
8.2
5894
|
Verified
8.0
1096
|
Verified
Reporting & Analytics
8.5
8839
|
Verified
8.2
1476
|
Verified
8.5
9024
|
Verified
8.2
1533
|
Verified
8.2
7335
|
Verified
8.1
1034
|
Verified
Mobile & Social
7.9
5524
|
Verified
8.0
1065
|
Verified
7.8
5155
|
Verified
8.0
1076
|
Verified
7.7
6002
|
Verified
8.0
1179
|
Verified
Platform
8.5
3522
|
Verified
8.1
835
|
Verified
8.5
3529
|
Verified
8.1
807
|
Verified
8.6
3554
|
Verified
8.4
837
|
Verified
8.4
2833
|
Verified
8.1
630
|
Verified
8.5
3106
|
Verified
7.8
531
|
Verified
8.1
3129
|
Verified
8.1
703
|
Verified
8.7
3529
|
Verified
8.4
820
|
Verified
8.1
2962
8.1
647
|
Verified
Integration
8.5
2544
|
Verified
8.3
638
|
Verified
8.5
2996
|
Verified
8.1
620
|
Verified
8.5
2838
|
Verified
7.9
588
|
Verified
Generative AI
7.6
800
8.1
166
Agentic AI - CRM
7.9
162
8.0
51
8.0
162
8.2
50
8.3
159
8.0
50
8.2
159
8.0
50
8.1
158
8.1
50
8.2
156
8.2
50
8.2
158
8.2
50
Configuration - cpq
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
59
Not enough data
8.2
55
Not enough data
8.3
60
Pricing
Not enough data
8.0
62
Not enough data
7.5
57
Not enough data
8.0
56
Not enough data
8.4
58
Not enough data
8.6
58
Not enough data
8.4
56
Quoting
Not enough data
8.3
58
Not enough data
8.3
52
Not enough data
8.4
53
Not enough data
8.3
55
Not enough data
8.7
52
Admin
Not enough data
8.3
85
Not enough data
7.6
80
Not enough data
8.2
83
Not enough data
8.3
80
Channels
Not enough data
8.1
57
Not enough data
7.7
52
Not enough data
8.0
49
Platform
Not enough data
8.4
85
Not enough data
8.1
81
Not enough data
8.0
75
Not enough data
8.5
86
Not enough data
8.4
88
Not enough data
8.6
17
Generative AI - cpq
Not enough data
7.3
14
Not enough data
7.3
15
Not enough data
7.6
15
Competition
Not enough data
8.7
58
|
Verified
Not enough data
8.7
57
|
Verified
Not enough data
8.7
57
|
Verified
Not enough data
8.5
53
|
Verified
Not enough data
8.5
55
|
Verified
Not enough data
7.9
18
Agentic AI - Sales Gamification
Not enough data
Not enough data
Integrations
Not enough data
8.9
61
|
Verified
Not enough data
8.8
59
Not enough data
8.7
45
Platform
Not enough data
8.8
65
|
Verified
Not enough data
8.9
64
|
Verified
Not enough data
8.8
58
|
Verified
Not enough data
8.8
63
|
Verified
Not enough data
8.8
63
|
Verified
Employee Features
Not enough data
8.9
66
|
Verified
Not enough data
8.8
68
|
Verified
Not enough data
8.8
68
|
Verified
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.6
259
8.4
72
8.8
278
8.8
73
8.7
300
8.8
73
8.6
276
8.8
73
Organization
8.9
335
8.6
74
8.8
326
8.4
73
8.8
320
8.6
73
Performance Analysis
8.4
270
Feature Not Available
8.8
292
8.6
75
Sales Analysis
8.4
270
8.4
69
8.8
284
8.4
73
Generative AI
8.4
108
8.1
27
8.3
108
8.0
27
Agentic AI - AI Sales Assistant
9.7
11
Not enough data
9.5
11
Not enough data
9.1
11
Not enough data
9.2
11
Not enough data
9.8
11
Not enough data
9.5
11
Not enough data
9.4
11
Not enough data
Integrated Workflows
8.7
497
8.7
156
8.5
489
8.8
153
8.1
444
8.3
143
8.1
439
8.2
138
8.8
498
8.8
151
8.4
447
8.8
150
8.6
459
8.5
145
Repeatability and Reportability
8.4
461
8.4
142
8.7
480
8.6
147
8.7
476
8.5
140
8.3
461
8.2
135
7.7
395
8.0
118
AI and Automation
8.5
439
8.3
143
8.4
448
8.5
142
8.2
407
8.3
137
7.9
410
8.1
130
7.7
392
7.8
123
Generative AI
7.3
248
7.4
66
Agentic AI - Sales Engagement
8.2
64
7.6
22
8.4
64
7.7
22
8.5
63
7.9
22
8.4
64
7.7
21
8.4
64
7.4
22
8.3
64
7.7
22
8.4
64
8.0
22
Call Analytics
8.7
129
Not enough data
8.5
133
Not enough data
8.7
128
Not enough data
8.9
128
Not enough data
Agent Performance Management
8.7
138
Not enough data
8.6
122
Not enough data
8.7
138
Not enough data
Generative AI
8.2
54
Not enough data
Agentic AI - Conversation Intelligence
8.3
9
Not enough data
9.1
9
Not enough data
9.1
9
Not enough data
9.3
9
Not enough data
8.7
9
Not enough data
8.9
9
Not enough data
8.7
9
Not enough data
Customer Requirements
Not enough data
8.5
51
Not enough data
8.5
50
Not enough data
8.5
52
Contracts
Not enough data
8.4
50
Not enough data
8.2
47
Not enough data
8.4
50
Revenue
Not enough data
8.5
51
Not enough data
8.4
50
Not enough data
8.4
47
Platform Basics
Not enough data
8.4
97
Not enough data
8.6
92
Not enough data
8.5
96
Not enough data
8.3
88
Not enough data
8.8
55
Agentic AI - Customer Journey Mapping
Not enough data
6.7
10
Content
Not enough data
8.9
77
Not enough data
8.6
74
Not enough data
8.5
74
Not enough data
8.6
75
Not enough data
8.6
73
Collaboration
Not enough data
8.7
74
Not enough data
8.5
76
Not enough data
8.9
78
Not enough data
8.9
81
Not enough data
8.7
75
Not enough data
8.6
73
Lead Monitoring
Not enough data
8.9
36
Not enough data
8.8
36
Not enough data
8.6
36
Agentic AI - Lead Capture
Not enough data
6.9
23
Not enough data
7.0
23
Data Capture
Not enough data
8.1
36
Not enough data
8.4
36
Not enough data
7.9
36
Not enough data
8.1
36
Analytics
Not enough data
9.2
36
Not enough data
8.8
36
Customization
Not enough data
8.6
36
Not enough data
8.4
36
Not enough data
8.8
36
Not enough data
8.6
36
Revenue Sourcing and Forecasting
8.8
57
Not enough data
8.5
57
Not enough data
8.9
58
Not enough data
8.6
55
Not enough data
8.5
55
Not enough data
8.5
49
Not enough data
8.3
50
Not enough data
CRM Data Enrichment
8.2
55
Not enough data
8.4
54
Not enough data
8.2
52
Not enough data
8.0
55
Not enough data
8.6
49
Not enough data
Account Management
8.3
56
Not enough data
8.0
56
Not enough data
8.1
53
Not enough data
8.3
52
Not enough data
8.7
49
Not enough data
8.4
49
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
8.0
14
Not enough data
8.1
14
Not enough data
8.2
14
Not enough data
8.1
14
Not enough data
8.0
14
Not enough data
Integrations
8.2
146
Not enough data
8.5
146
Not enough data
8.1
147
Not enough data
8.1
145
Not enough data
8.8
146
Not enough data
Branding & Customizatio
8.2
141
Not enough data
8.2
145
Not enough data
8.4
143
Not enough data
Automatic Rules & Configurations
8.4
144
Not enough data
8.3
144
Not enough data
8.1
147
Not enough data
Agentic AI - Business Scheduling
8.9
22
Not enough data
8.5
22
Not enough data
Sales Performance Features - Sales Planning
8.4
159
Not enough data
8.5
150
Not enough data
8.5
155
Not enough data
8.6
155
Not enough data
8.6
153
Not enough data
8.8
153
Not enough data
8.2
150
Not enough data
Territory Management - Sales Planning
8.6
151
Not enough data
8.5
156
Not enough data
Quota & Capacity Management - Sales Planning
8.3
153
Not enough data
8.4
160
Not enough data
8.4
154
Not enough data
Agentic AI - Sales Planning
8.6
40
Not enough data
8.6
40
Not enough data
Agentic AI - Lead Scoring
7.9
32
6.0
10
8.1
32
6.4
11
8.0
32
6.3
10
8.0
33
6.5
10
Attribution
8.9
426
8.5
19
8.9
430
8.5
19
8.6
412
8.0
19
Discovery
8.9
433
8.6
19
8.6
428
8.4
19
8.6
410
8.2
19
Management
8.5
400
8.2
19
8.6
418
8.3
19
Platform
8.6
410
8.2
19
8.6
410
8.3
19
Agentic AI - Sales Performance Management
8.6
49
7.9
18
8.8
50
8.1
17
8.7
50
7.8
18
Incentives
8.1
407
8.2
151
|
Verified
8.4
472
8.3
158
|
Verified
8.0
408
8.0
150
|
Verified
8.6
483
8.4
159
|
Verified
Personalization
8.6
450
8.5
175
|
Verified
8.8
529
8.6
176
|
Verified
8.9
560
8.6
182
|
Verified
8.6
506
8.4
169
|
Verified
Administrative
8.7
533
8.5
167
|
Verified
8.5
498
8.5
171
|
Verified
8.4
481
8.3
159
Agentic AI - Email Tracking
8.4
48
7.6
24
8.6
47
7.6
24
8.5
47
7.6
24
8.4
47
6.9
24
8.5
47
6.9
24
8.5
46
7.3
24
8.6
48
7.4
24
Analytics
8.3
552
8.3
134
8.4
560
8.4
140
8.4
573
8.4
141
Customizations
8.7
603
8.7
145
8.5
571
8.8
142
8.6
608
8.7
142
8.4
553
8.7
138
8.4
580
8.6
143
Generative AI
7.5
275
7.7
55
Agentic AI - Sales Analytics
8.6
53
7.4
25
8.7
52
7.5
25
8.6
53
7.1
25
8.6
53
7.3
25
8.7
52
7.3
25
Data Sourcing
8.5
938
8.3
139
8.7
968
8.4
143
8.4
873
8.2
137
8.7
999
8.6
148
8.6
934
8.5
140
Predictive Analytics
8.5
913
8.5
140
8.6
928
8.3
133
8.1
828
8.0
120
8.3
868
8.2
126
Sales Management
8.7
956
8.5
146
8.1
831
8.3
125
8.6
950
8.5
138
8.8
1018
8.8
145
Agentic AI - Outbound Call Tracking
8.7
31
Not enough data
8.6
32
Not enough data
Calling
8.6
178
Not enough data
8.4
169
Not enough data
8.7
178
Not enough data
8.7
175
Not enough data
8.8
34
Not enough data
Contacts
8.8
169
Not enough data
8.7
172
Not enough data
8.7
174
Not enough data
Insights
9.1
179
Not enough data
8.9
175
Not enough data
8.3
171
Not enough data
8.5
181
Not enough data
8.4
176
Not enough data
8.8
32
Not enough data
Agentic AI - Sales Coaching
9.1
13
Not enough data
9.1
13
Not enough data
9.2
13
Not enough data
9.2
13
Not enough data
Training
8.8
249
Not enough data
8.8
242
Not enough data
8.5
203
Not enough data
8.5
239
Not enough data
Feedback
8.7
231
Not enough data
8.6
228
Not enough data
8.6
208
Not enough data
8.6
197
Not enough data
8.8
221
Not enough data
8.9
222
Not enough data
8.7
194
Not enough data
Generative AI
7.5
65
Not enough data
Agentic AI - Sales Enablement
8.1
20
Not enough data
8.3
20
Not enough data
8.4
20
Not enough data
Content Management
8.3
340
8.5
8
8.1
330
8.3
8
8.2
315
8.3
8
8.5
306
9.2
8
8.3
324
8.3
8
Analytics
8.7
331
9.2
8
8.4
330
8.3
8
8.5
213
8.5
8
8.3
338
8.5
8
Learning Management - Sales Enablement
9.0
13
Not enough data
9.0
13
Not enough data
9.0
13
Not enough data
Revenue Enablement - Sales Enablement
8.5
13
Not enough data
8.7
13
Not enough data
9.4
13
Not enough data
Categories
Categories
Shared Categories
Salesforce Sales Cloud and Zoho CRM are categorized as Sales Engagement, AI Sales Assistant, Sales Enablement, Sales Analytics, Lead Scoring, Email Tracking, Sales Performance Management, and CRM
Unique Categories
Salesforce Sales Cloud is categorized as Sales Planning, Business Scheduling, Conversation Intelligence, Sales Coaching, Outbound Call Tracking, and Revenue Operations & Intelligence (RO&I)
Zoho CRM is categorized as Client Portal, Customer Journey Mapping, Quote-to-Cash, Quote Management, Sales Gamification, CPQ, and Lead Capture
Reviews
Reviewers' Company Size
Salesforce Sales Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
13.7%
Information Technology and Services
11.9%
Financial Services
6.8%
Marketing and Advertising
5.0%
Internet
3.3%
Other
59.3%
Information Technology and Services
16.1%
Computer Software
9.8%
Marketing and Advertising
8.9%
Real Estate
3.5%
Financial Services
3.5%
Other
58.1%
Most Helpful Reviews
Salesforce Sales Cloud
Most Helpful Favorable Review
Ashlly N.
Verified User
Salesforce CRM is the most high-grade tool for business and it's an intuitive tool for our company. With Salesforce we can sell our product to the customer and easily win money. It provides us faster sales force for process management and lets us manage...
Most Helpful Critical Review
Matthew W.
Verified User in Computer Software
I can barely being to talk about how bad Salesforce is. I understand they were once the leaders in CRM software (sorry "web application" ) but it's become a bloated mess that reminds me of Yahoo. It's not intuitive, they do not keep up to date with web...
Zoho CRM
Most Helpful Favorable Review
Danealle M.
Verified User in Insurance
1. Ease of importing contacts from Outlook. 2. Leaving a client appointment and typing in my notes and follow up tasks while I'm in my car. Ideas and meeting takeaways are freshest in my mind immediately after appointment. 3. MS Outlook plugin. Since...
Most Helpful Critical Review
Verified User in Real Estate
Where do I begin? There were so many features that were so buggy, I simply could not use them. Macros, Zoho Docs, Custom Field Mapping are just a few of the features that were so buggy, I had to report them to support. And their support is their...
Ashlly N.
Verified User
Salesforce CRM is the most high-grade tool for business and it's an intuitive tool for our company. With Salesforce we can sell our product to the customer and easily win money. It provides us faster sales force for process management and lets us manage...
Danealle M.
Verified User in Insurance
1. Ease of importing contacts from Outlook. 2. Leaving a client appointment and typing in my notes and follow up tasks while I'm in my car. Ideas and meeting takeaways are freshest in my mind immediately after appointment. 3. MS Outlook plugin. Since...
Matthew W.
Verified User in Computer Software
I can barely being to talk about how bad Salesforce is. I understand they were once the leaders in CRM software (sorry "web application" ) but it's become a bloated mess that reminds me of Yahoo. It's not intuitive, they do not keep up to date with web...
Verified User in Real Estate
Where do I begin? There were so many features that were so buggy, I simply could not use them. Macros, Zoho Docs, Custom Field Mapping are just a few of the features that were so buggy, I had to report them to support. And their support is their...
Discussions
When do you need a CRM?
11 Comments
MA
Your writing is really informative, especially because it's so meaningful and updated. Thanks for sharing this wonderful post!
Your writing is really...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 Comments
AS
When planning for a Salesforce implementation and creating your budget you’ll want to consider the total cost of ownership (TCO). Figuring this out will help...Read more
What are the features of CRM software?
8 Comments
MM
1. Customer Management,
2. Employee Day to Day Activity tracking,
3. Make your business process smooth
4. Automated workflow
5. Validated workflow...Read more
What have you found better than ZOHO
5 Comments
PC
Zoho One, with over 45 business applications, all centrally managed and synchronized, is the leader in breadth of application and breadth of security versus...Read more
Is Zoho CRM really free?
4 Comments
AP
Zoho CRM offers a free version, but it also provides various paid plans with additional features and capabilities. The free version typically has...Read more
can we create segmentation in this
3 Comments
Official Response from Zoho CRM
Yes Lavanya,
Zoho CRM supports segmentation. Segment your prospects/customers into buckets based on a pre-defined criteria, to identify cross-sell/up-sell...Read more
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