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At a Glance
Market Segments
Small-Business (60.3% of reviews)
Mid-Market (45.1% of reviews)
Entry-Level Pricing
Contact Us Per Month
No pricing available
Podium
Star Rating
(2,026)4.6 out of 5
Market Segments
Small-Business (60.3% of reviews)
Entry-Level Pricing
Contact Us Per Month
Browse all 3 pricing plansReputation
Star Rating
(2,378)4.6 out of 5
Market Segments
Mid-Market (45.1% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ReputationSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that both Reputation and Podium have a solid star rating of 4.6, indicating a high level of satisfaction among users, but Reputation has a broader appeal in the mid-market segment, while Podium is favored by small businesses.
- Reviewers mention that Reputation has a slightly lower ease of use score (9.0) compared to Podium (9.3), suggesting that Podium may offer a more intuitive user experience, particularly for those new to reputation management software.
- Users on G2 highlight that Podium excels in ease of setup (9.1) and ease of admin (9.3), making it a more user-friendly option for businesses looking to get started quickly, while Reputation scores lower in these areas (8.7 and 8.9, respectively).
- Reviewers say that both products meet requirements equally well (9.1), but users report that Podium has a slight edge in customer feedback (9.1) compared to Reputation (9.0), indicating a more responsive approach to user needs.
- G2 users mention that Reputation shines in its dashboard functionality (9.1), providing a comprehensive view of metrics, while Podium's dashboard (8.9) is seen as less robust, which may impact users who rely heavily on data visualization.
- Users report that while both products offer competitive intelligence features, Reputation (8.6) is slightly more effective than Podium (8.4), suggesting that users may find more actionable insights with Reputation's tools.
Pricing
Entry-Level Pricing
Podium
Core
Contact Us
Per Month
With essential AI features, respond to and convert more leads faster.
- Consolidated Lead Conversion Platform
- Review Management with AI Reponses
- Basic Automations
Reputation
No pricing availableFree Trial
Podium
No trial information availableReputation
No trial information availableRatings
Meets Requirements
9.1
1,724
9.1
1,937
Ease of Use
9.3
1,743
9.0
1,979
Ease of Setup
9.1
1,076
8.7
1,100
Ease of Admin
9.3
881
8.9
874
Quality of Support
9.0
1,602
8.9
1,729
Has the product been a good partner in doing business?
9.2
898
8.9
873
Product Direction (% positive)
9.0
1,710
8.9
1,913
Features by Category
Social Analytics
Not enough data
8.3(won by default)
235
Not enough data
8.5(won by default)
239
Not enough data
8.7(won by default)
246
Not enough data
8.4(won by default)
204
Not enough data
8.4(won by default)
209
Not enough data
8.1(won by default)
170
Not enough data
8.3(won by default)
188
Reports & Dashboards
Not enough data
8.7(won by default)
250
Not enough data
8.8(won by default)
247
Not enough data
8.7(won by default)
232
Not enough data
8.2(won by default)
158
Agentic AI - Social Media Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
8.0
39
Not enough data
8.8
40
Not enough data
Interaction
8.0
41
Not enough data
8.2
40
Not enough data
8.3
40
Not enough data
8.4
40
Not enough data
8.3
39
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
8.2
40
Not enough data
7.9
41
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
8.1
41
Not enough data
7.9
41
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Feature Not Available
Not enough data
8.4
41
Not enough data
8.5
40
Not enough data
8.5
39
Not enough data
Agentic AI - AI Chatbots
5.2
8
Not enough data
6.0
8
Not enough data
6.3
8
Not enough data
5.8
8
Not enough data
6.7
8
Not enough data
5.8
8
Not enough data
6.7
8
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
8.3
157
Not enough data
7.6
206
Not enough data
9.1
221
Not enough data
Feature Not Available
Not enough data
Channels
7.9
211
Not enough data
8.6
220
Not enough data
9.3
236
Not enough data
Feature Not Available
Not enough data
8.0
195
Not enough data
Customers
8.2
152
Not enough data
8.4
155
Not enough data
8.5
222
Not enough data
8.3
222
Not enough data
8.5
222
Not enough data
Agentic AI - Conversational Marketing
4.4
13
Not enough data
4.5
13
Not enough data
4.2
13
Not enough data
4.9
13
Not enough data
4.9
13
Not enough data
5.0
13
Not enough data
4.9
13
Not enough data
Platform Basics
8.6
65
Not enough data
8.5
64
Not enough data
9.1
65
Not enough data
Platform Data
9.1
65
Not enough data
9.0
65
Not enough data
Platform Additional Functionality
8.5
63
Not enough data
9.1
65
Not enough data
9.3
65
Not enough data
Platform Content
9.0
62
Not enough data
Agentic AI - Automotive Marketing
6.3
9
Not enough data
6.5
9
Not enough data
6.5
9
Not enough data
6.7
9
Not enough data
6.7
9
Not enough data
6.7
9
Not enough data
6.7
9
Not enough data
Text Messaging
8.7
229
|
Verified
Not enough data
9.3
239
|
Verified
Not enough data
8.4
186
Not enough data
8.6
238
|
Verified
Not enough data
8.3
213
|
Verified
Not enough data
8.4
215
|
Verified
Not enough data
8.5
233
|
Verified
Not enough data
8.5
216
|
Verified
Not enough data
SMS Platform
8.5
223
|
Verified
Not enough data
8.6
223
|
Verified
Not enough data
Feature Not Available
Not enough data
7.6
201
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
206
|
Verified
Not enough data
Agentic AI - SMS Marketing
5.7
24
Not enough data
6.1
24
Not enough data
6.6
24
Not enough data
6.4
24
Not enough data
5.8
24
Not enough data
5.7
24
Not enough data
Channels
8.2
323
Not enough data
8.1
322
Not enough data
Feature Not Available
Not enough data
Design
8.3
338
Not enough data
Feature Not Available
Not enough data
8.5
373
Not enough data
8.4
364
Not enough data
8.6
337
Not enough data
Generative AI
7.5
234
Not enough data
7.5
229
Not enough data
Listing Management
Not enough data
8.2
299
|
Verified
Not enough data
8.3
303
|
Verified
Not enough data
8.1
303
Not enough data
8.1
321
|
Verified
Performance
Not enough data
8.4
346
|
Verified
Not enough data
8.7
370
|
Verified
Local Search Optimization
Not enough data
8.9
146
Not enough data
8.8
161
|
Verified
Not enough data
9.1
176
Not enough data
9.3
186
|
Verified
Not enough data
8.7
156
|
Verified
Not enough data
9.1
182
|
Verified
Platform Basics
Not enough data
9.2
238
Not enough data
8.8
226
Agentic AI - Competitive Intelligence
Not enough data
5.7
5
Platform Data
Not enough data
8.8
226
Not enough data
9.4
267
Not enough data
8.4
195
Platform Content
Not enough data
Feature Not Available
Platform Reporting
Not enough data
9.0
239
Not enough data
9.1
237
Content & Collaboration
Not enough data
8.8
385
Not enough data
8.4
365
Not enough data
8.4
320
Not enough data
8.4
322
Not enough data
8.7
368
Not enough data
8.3
311
Social Management
Not enough data
8.6
419
Not enough data
8.7
427
Not enough data
8.5
375
Not enough data
8.7
419
Not enough data
8.3
345
Not enough data
8.3
296
Not enough data
8.2
180
Agentic AI - Social Media Management
Not enough data
6.0
15
Not enough data
6.4
16
Not enough data
6.1
16
Not enough data
6.7
16
Not enough data
6.1
16
Not enough data
6.6
16
Not enough data
6.8
16
Analytics
Not enough data
8.8
569
Not enough data
8.9
596
Not enough data
8.8
550
Not enough data
8.2
484
Customization
Not enough data
8.4
478
Not enough data
8.2
461
Not enough data
8.6
489
Not enough data
8.4
470
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Experience Management
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
7.5
6
Not enough data
7.5
6
Responses
9.3
14
Not enough data
9.3
14
Not enough data
8.9
14
Not enough data
Automation - AI Agents
8.6
14
Not enough data
8.5
14
Not enough data
8.4
15
Not enough data
8.8
15
Not enough data
8.8
15
Not enough data
Platform
9.0
14
Not enough data
9.0
14
Not enough data
9.2
14
Not enough data
Autonomy - AI Agents
8.6
14
Not enough data
8.8
14
Not enough data
8.6
14
Not enough data
7.9
14
Not enough data
Generative AI
8.5
14
Not enough data
8.7
14
Not enough data
Responses
8.9
32
Not enough data
8.4
33
Not enough data
8.9
33
Not enough data
Feature Not Available
Not enough data
8.2
32
Not enough data
Platform
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.5
31
Not enough data
8.5
31
Not enough data
Feature Not Available
Not enough data
8.8
32
Not enough data
8.9
31
Not enough data
Generative AI
8.1
32
Not enough data
8.1
31
Not enough data
Collection
Not enough data
6.9
20
Not enough data
8.2
20
Not enough data
7.9
20
Not enough data
8.6
20
Not enough data
7.0
20
Agentic AI - Review Management
Not enough data
5.7
17
Not enough data
5.9
17
Moderation
Not enough data
7.3
19
Not enough data
7.4
19
Not enough data
7.5
19
Use Cases
Not enough data
7.3
19
Not enough data
7.4
18
Not enough data
7.5
18
Administration
Not enough data
6.1
18
Not enough data
7.6
18
Not enough data
8.0
19
Not enough data
7.7
18
Not enough data
5.8
18
Display Options
Not enough data
6.9
17
Not enough data
6.5
17
Not enough data
6.8
16
Not enough data
7.1
17
Generative AI
Not enough data
6.5
16
Conversational Platform
8.7
294
Not enough data
8.4
252
Not enough data
8.3
165
Not enough data
8.5
179
Not enough data
Support Automation
8.5
257
Not enough data
8.3
165
Not enough data
8.7
167
Not enough data
8.1
173
Not enough data
Generative AI
7.5
152
Not enough data
7.5
154
Not enough data
Monitoring & Listening
Not enough data
8.9
242
Not enough data
8.5
189
Not enough data
8.7
174
Not enough data
8.7
150
Not enough data
8.7
162
Not enough data
8.5
154
Agentic AI - Social Media Listening Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management & Analysis
Not enough data
8.8
240
Not enough data
9.0
247
Not enough data
9.0
183
Not enough data
8.7
154
Generative AI
7.7
246
Not enough data
7.5
243
Not enough data
Feature Not Available
Not enough data
Communication
9.2
697
|
Verified
Not enough data
9.0
722
|
Verified
Not enough data
8.1
509
Not enough data
9.0
664
|
Verified
Not enough data
7.3
295
Not enough data
Internal Use
8.2
616
|
Verified
Not enough data
8.9
677
|
Verified
Not enough data
8.6
646
|
Verified
Not enough data
8.6
627
|
Verified
Not enough data
8.8
634
|
Verified
Not enough data
8.5
598
|
Verified
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
8.7
360
Not enough data
8.4
342
Not enough data
8.4
317
Channels
Not enough data
9.0
373
Not enough data
9.1
408
Not enough data
8.4
314
Not enough data
8.5
327
Not enough data
8.7
337
Insight
Not enough data
9.1
405
Not enough data
9.1
428
Not enough data
Feature Not Available
Not enough data
8.6
349
Platform Basics - VoIP Providers
6.8
11
Not enough data
6.5
11
Not enough data
6.2
10
Not enough data
5.8
11
Not enough data
5.8
10
Not enough data
6.5
10
Not enough data
Basic Communication
8.4
42
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.3
37
Not enough data
Agentic AI - VoIP Providers
6.0
7
Not enough data
6.0
7
Not enough data
6.2
7
Not enough data
6.7
7
Not enough data
Access
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Advanced Features
6.7
39
Not enough data
Feature Not Available
Not enough data
8.1
39
Not enough data
Consumer Intelligence
9.1
628
|
Verified
9.0
1035
|
Verified
8.4
518
8.6
926
8.5
559
|
Verified
8.8
994
|
Verified
Reporting
Feature Not Available
Feature Not Available
8.4
524
|
Verified
8.6
910
|
Verified
8.9
647
|
Verified
9.1
1115
|
Verified
Media Monitoring
8.5
518
8.6
953
|
Verified
7.3
199
8.6
936
|
Verified
8.3
511
8.5
875
In-House Management
8.6
503
Feature Not Available
8.6
503
|
Verified
8.5
842
Generative AI
7.5
138
7.9
388
Agentic AI - Online Reputation Management
5.2
11
6.4
27
5.3
11
6.3
26
5.9
11
6.5
27
5.8
11
6.4
27
5.6
11
6.4
27
5.6
11
6.5
25
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Podium and Reputation are categorized as Online Reputation Management
Unique Categories
Reviews
Reviewers' Company Size
Podium
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Reputation
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Automotive
19.9%
Retail
13.9%
Consumer Services
9.0%
Construction
8.0%
Furniture
6.2%
Other
43.0%
Automotive
27.8%
Real Estate
27.4%
Hospital & Health Care
11.6%
Marketing and Advertising
3.5%
Hospitality
3.3%
Other
26.3%
Most Helpful Reviews
Podium
Most Helpful Favorable Review
Joseph M.
Verified User in Retail
I appreciate how Podium keeps us informed of the changes and upgrades that they make all while asking for our opinion along the way. It makes me feel part of the growth of the company.
Most Helpful Critical Review
Robert R.
Verified User in Automotive
Podium has the worst customer service I have ever experienced. The company employs a third party to contact dealers and try to sell them services one or twice a week. Even after being asked to be placed on a do not call list, they are still reaching out. I...
Reputation
Most Helpful Favorable Review
Dan S.
Verified User in Automotive
Reputation.com offers a robust platform and features to help manage a business's online reputation and reviews. Not only does it provide great reporting, it also helps you be proactive in managing and responding to reviews.
Most Helpful Critical Review
Verified User in Hospital & Health Care
REPORTING! There are many different reports but hard to set up and manage. I oversee 91+ locations and their teams so getting the correct reports set up is very time-consuming. Also, the managers of these locations change frequently, and the Rep team cant...
Joseph M.
Verified User in Retail
I appreciate how Podium keeps us informed of the changes and upgrades that they make all while asking for our opinion along the way. It makes me feel part of the growth of the company.
Dan S.
Verified User in Automotive
Reputation.com offers a robust platform and features to help manage a business's online reputation and reviews. Not only does it provide great reporting, it also helps you be proactive in managing and responding to reviews.
Robert R.
Verified User in Automotive
Podium has the worst customer service I have ever experienced. The company employs a third party to contact dealers and try to sell them services one or twice a week. Even after being asked to be placed on a do not call list, they are still reaching out. I...
Verified User in Hospital & Health Care
REPORTING! There are many different reports but hard to set up and manage. I oversee 91+ locations and their teams so getting the correct reports set up is very time-consuming. Also, the managers of these locations change frequently, and the Rep team cant...
Discussions
How can I make people interact with the chat feature better?
3 Comments
JJ
Let them know about how easy it is to connect to the company they are using. It's a direct connection between the customer and service techs.Read more
How can online reviews help my business?
2 Comments
VL
In a day and age of online reviews, the majority of the people nowadays are choosing their services/companies based on their online popularity/reviews. Read more
How do I edit my templates ( If this is not a permissions issues )
2 Comments
JP
If it is not a permissions issue then to be honest I am not sure. You can create new templates. When I login to Podium on a computer it tells me that you...Read more
Can we possibly work with sites like INdeed.com or Glassdoor.com to set up profiles correctly?
2 Comments
AP
Yes! We can work with both at this time.Read more
What is the biggest negative of the platform?
2 Comments
DM
Honestly, the customer experience is just okay. The platform is pretty good for the most part, with the exception of a few bugs. Sales and Implementation...Read more
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