Multiplier Reviews & Product Details

I was working for client Sundeck via Multiplier.

I had a query about updating retrials information in which one information was missed to be updated post exit.

My case was handled by Rohini. She was very prompt in first updating me about timeline in which it will be fixed. Then, issue is fixed within 2 workings days which was really commendable. This quick support enabled me to proceed further on my next task quickly.

Our contract with multiplier ended 6 month before but response from multiplier is as prompt as when we had contract.

I highly recommend Multiplier for their professionalism. Review collected by and hosted on G2.com.

Everything was up to the mark. There is nothing more I could expect. Review collected by and hosted on G2.com.

Multiplier has been such a reliable tool for managing work and payroll. The platform is easy to use, and it takes away the stress of dealing with contracts, compliance, and payments across different countries. Everything feels straightforward, which makes my day-to-day a lot smoother.

The implementation was also very easy—getting started didn’t feel complicated or overwhelming. I use it regularly, and it has quickly become a part of my normal workflow. It integrates well with the way we already work, so there’s no need for extra steps or unnecessary hassle.

What I appreciate the most is the support team. Whenever issues come up, it’s really easy to reach them. They’re always helpful and quick to resolve problems, so I don’t have to worry about anything dragging on. It gives me peace of mind knowing that if something goes wrong, they’ve got it covered.

Overall, Multiplier makes global employment feel simple and stress-free. It’s definitely a platform I can trust. Review collected by and hosted on G2.com.

Honestly, I don’t really have anything to dislike about Multiplier so far. The platform has been smooth to use, and I haven’t run into any major issues that would make me second-guess it. If I had to point out something, it’s that no system is ever truly perfect, but up to now, my experience has been completely positive. Review collected by and hosted on G2.com.

Very easy to onboard and pay international employees without worrying about compliance.

Dashboard is clean, intuitive, and quick to navigate.

Their support team is responsive and proactive in resolving queries.

Contracts and documentation are automated, reducing manual work. Review collected by and hosted on G2.com.

Some reports could use deeper customization and export options.

Pricing is slightly on the higher side for startups scaling rapidly.

Integration with third-party HRMS/ATS tools can be smoother. Review collected by and hosted on G2.com.

Multiplier makes global hiring fast and hassle-free by enabling quick onboarding, accurate payroll across currencies, and ensuring compliance in over 150 countries—all through an easy-to-use platform. It combines the latest tech and expert support, helping businesses scale and manage international teams effortlessly Review collected by and hosted on G2.com.

An area for improvement for Multiplier could be expanding its coverage to more countries and regions. Although it supports hiring in over 150 countries, increasing global reach would benefit businesses with presence in currently unsupported locations, enabling truly seamless international workforce management worldwide. Review collected by and hosted on G2.com.

What I like best about Multiplier is the way their team supports every step. They make complex things like compliance and payroll feel simple and stress free. The service team is approachable and quick to solve issues which makes the whole experience very smooth Review collected by and hosted on G2.com.

There is honestly not much to dislike about Multiplier. If anything, I would say there is always room for them to keep adding more features and making the platform even more user friendly. The experience has been very good overall and any small challenges were quickly taken care of by their team Review collected by and hosted on G2.com.

I can't say enough about the fantastic support I received from the Multiplier team, and especially from Shagufta. Dealing with a complex technical issue can be a stressful experience, but Shagufta's professionalism and expertise immediately put my mind at ease.

She was incredibly patient, taking the time to fully understand my problem before offering a clear, step-by-step solution. Her communication was a refreshing blend of technical knowledge and simple clarity, ensuring I was never lost in jargon. The way she handled my case was truly a "multiplier" for my productivity—what I expected to be a days-long ordeal was resolved in a single, focused session.

Shagufta went above and beyond, not just solving the immediate issue but also providing insights that will help me avoid similar problems in the future. She is a true asset to the support team, and because of her, I have complete confidence in the service. Thank you, Shagufta, for your outstanding support! Review collected by and hosted on G2.com.

My main point of critique is the user interface and workflow. When I log in, the dashboard and navigation seem heavily geared toward internal team management, payroll, and benefits—features that don't apply to my work. Navigating to contractor-specific tasks, such as submitting invoices or tracking billable hours, feels less intuitive and often takes a few extra clicks. This adds unnecessary time to my day that could be better spent on project work.

Another area for improvement is the reporting and invoicing. The current system could be more robust for freelancers. It would be incredibly helpful to have more tailored tools for generating professional invoices or for easily exporting a clean summary of my tracked hours for my client. Review collected by and hosted on G2.com.

Using an EOR like Multiplier can help reduce administrative burden for employees that work in another state for a company that does not wish to register as an employer in multiple states. Review collected by and hosted on G2.com.

In February 2025, I transitioned to working with Multiplier as my Employer of Record. Previously, I had been working remotely for my employer through my own company, but I chose to move to an EOR service to reduce the administrative burden on myself and to spare my employer from having to register in another state, which would have created additional complexities for their accounting department. After reviewing several EOR options, I decided to move forward with Multiplier. Unfortunately, this has proven to be a very poor decision.

Payroll & Compensation Issues

• Frequent paycheck errors: My pay has been incorrect on at least four occasions.

• Once, nearly four times the amount of my HSA contribution was deducted, but only the correct amount was deposited. Resolving this took almost two weeks, during which funds were incorrectly removed and then re-added only after I opened another ticket.

• Sick pay was not processed correctly despite following the method Multiplier advised, resulting in unpaid hours.

• I was erroneously paid overtime for non-overtime work.

• On another occasion, my sick pay was withheld until nearly a month later simply because Multiplier “didn’t feel like” processing it in the correct period.

• A paycheck was delayed because Multiplier submitted payroll late after I requested a simple verification of hours.

Invoicing & Billing Problems

• We were charged incorrect and extremely high pre-payment invoices, on top of the already large deposit required.

• Customer Account Managers seem unable to resolve billing or payroll problems, forcing everything through a slow ticketing process.

Benefits & Portal Concerns

• I have only been able to sign up for health insurance; no other benefits have been accessible.

• Their employee portal exposes highly sensitive information (full Social Security number, bank account and routing numbers) in plain text. I reported this major security issue more than six months ago, and no corrective action has been taken.

Support Responsiveness

• Every issue, no matter how urgent, takes 3–10 business days to resolve.

• Account managers are polite but powerless to actually fix core problems. Review collected by and hosted on G2.com.

At Trustwell, we’ve had an excellent experience partnering with Multiplier to support our global hiring and workforce management. The platform makes it simple to onboard employees quickly, manage payroll across multiple countries, and stay compliant with local regulations—all within an intuitive, user-friendly system. It has significantly reduced the complexity of managing our international operations.

A key part of our positive experience has been the outstanding customer support. Our Principal Customer Success Manager, Emily Stiles, has been an incredible partner—responsive, proactive, and always focused on helping our team succeed. She ensures we’re leveraging the platform effectively and has been instrumental in making our transition to global workforce management smooth and efficient. Jennifer Briede, VP of Client Solutions, has also been incredible. From day one, she has been a fabulous partner to ensure that we get the best experience.

Multiplier has delivered both powerful technology and a people-first approach, and with Emily/Jennifer's support, we feel confident in scaling our workforce globally. Review collected by and hosted on G2.com.

Overall, I find both the Multiplier platform and team to be excellent. My only suggestion would be to expand the reporting capabilities, particularly with more detailed invoice statements. That said, the current tools meet our needs effectively, and I’m very satisfied with the solutions Multiplier provides. Review collected by and hosted on G2.com.

I really appreciate how they make life so much easier. The entire process of requesting everything we need—whether it’s for work tools, support, or resources—is so simple, well-organized, and efficient. It removes a lot of the stress and lets us focus on our jobs without worrying about complicated procedures or delays.

Shagufta Fathima, always provides the best assistance. Top-notch customer experience. Review collected by and hosted on G2.com.

I honestly don’t have any concerns or issues to raise at the moment. Everything has been running smoothly, and I’m quite satisfied with how things are going so far. Review collected by and hosted on G2.com.

My experience with the customer service team was REALLY positive. The agent (Dilnawaj) who assisted me was very responsive and guided me through the documentation needed to move forward. I even had trouble uploading one of the required documents through the portal, but this agent immediately stepped in, prioritized my case, and helped upload the file. His sense of urgency and proactive support really made a difference, especially since my payment had already been delayed. Review collected by and hosted on G2.com.

With the onboarding process: the agent assigned to me never reached out, even after two days. I uploaded my bank account details, but I was not contacted at all throughout the entire week. From what I saw on the website, onboarding should only take about two days, but in my case it was delayed, which also caused a delay in my payment scheduled for the 25th. At that point, my bank account was still not verified, which was frustrating.

Overall, while I was disappointed with the lack of communication from the onboarding agent, I do recognize that this may not reflect the process as a whole. Every other interaction has been smooth, and the customer service Agent Dilnawaj deserves credit for his excellent support. I’m still waiting for my payment to go through, so I hope everything is resolved soon.

Thank you. Review collected by and hosted on G2.com.