Mindmatrix PRM Reviews & Product Details

MindMatrix offers a robust and versatile platform with a wide range of features that can be tailored to meet the needs of virtually any business. In our case, we required a solution that could serve both internal and customer-facing functions—something that involved a combination of out-of-the-box capabilities and custom development.

The development team has been exceptional in building custom solutions that align with our unique use case. Their technical expertise and responsiveness have been key to the success of our implementation.

A special acknowledgment goes to our Project Manager, Aditya Soni, whose leadership and dedication were instrumental throughout the project. Aditya consistently kept us aligned and on schedule, serving as a vital bridge between our internal team and the MindMatrix developers. He was always available to answer questions, provided detailed meeting notes, and ensured that all action items were clearly communicated and executed. His ability to translate complex feature requests into actionable development tasks, and vice versa, was invaluable.

We’re excited about the continued potential of the platform and look forward to building on this strong foundation. Review collected by and hosted on G2.com.

The standard onboarding training sessions provided by the MindMatrix team are helpful and offer a solid foundation for getting started. However, I believe there is an opportunity to enhance the experience for Admin Users. A more in-depth training program focused specifically on the full range of admin functionalities and configuration options would be highly beneficial. This would empower Admin Users to take full advantage of the platform’s capabilities and manage it more efficiently and independently. Review collected by and hosted on G2.com.

I like that they're willing to offer platform customization to meet your needs (at no additional cost)

Scalable solution Review collected by and hosted on G2.com.

Not very "out of the box" and requires a lot of customization that their team needs to develop from the ground up

Outdated UI/UX that feels very 2005 and not up to par with industry standard in 2025. Seriously... this is one of the worst product UI/UX I've come across.

False promises: they'll sell you that their platform can do anything you need and their functionality meets your use cases, however, this is not true. We found that they over promised/sold us and we're now back tracking.

Built for channel partners from decades past, not for partnerships of today/the future. They even refer to email campaigns as "drip campaigns" which is an outdated term (Nurture Emails is the new standard).

Implementation missteps: we had multiple instances where what we outlined/asked for in terms of how we needed things to be setup, were not actioned on/completed and we didn't realize until we identified things not working as intended. They also didn't ask discovery questions to understand our business/use cases up front, which led to us sort of guessing as to how their platform works and how it can work for our needs.

Asset Management: They say one of their primary use cases is asset management... anyone who works with partners understands that you need governance over marking certain assets as 'internal/confidential' which are restricted from downloading/sharing. However, they do not offer this feature out of the box and need to custom develop it.

Co-branding Assets: they claim they have a seamless co-branding asset tool, however, the UX to the tool is miserable to work with and overly complicated to the point where I gave up with it.

Onboarding: They will push their training/onboarding sessions to you, which are WAY too lengthy and just become a rolling readout/demo, rather than tailoring the training to your specific setup/needs. Very generalized. They don't offer on-demand lessons/videos and their help articles are impossible to navigate. Their articles also don't consistently refer to features in the same way, so it's a guessing game on what you're trying to learn/get answers to.

They also did not make use aware of the importance of domain signing on system generated emails, which if you don't do this up front, you'll end up sending emails to your partners with sketchy email aliases and sketchy URLs. I'm blown away that this is even how they operate.... platforms like Seismic offer out of the box URL/domains and email senders that don't get pushed into spam. Review collected by and hosted on G2.com.

The Support team, they are always ready to help Review collected by and hosted on G2.com.

We had to hide functionalities we are not going to use. Perhaps having a basic PRM and add functionalities later can be a good approach Review collected by and hosted on G2.com.

Aditya Soni consistently kept us all on track and made the experience with MindMatrix a seamless experience. Review collected by and hosted on G2.com.

I only have positive feedback! No complaints Review collected by and hosted on G2.com.

The Learning/partner enablement capability where you can create courses, certifications and publish them on social platforms is something we truly appreciate. Mindmatrix's ability to seamlessly integrate with platforms like Salesforce is very useful. We are able to manage partner pipeline effectively. Lastly, the dashboards and reporting capability is also very useful that drives internal decision making. Additionally, we'd like to highlight their customer support is excellent. Review collected by and hosted on G2.com.

Not easily configurable. Simple changes require customizations. Reports can be better. Review collected by and hosted on G2.com.

The user friendly interface and the team. Review collected by and hosted on G2.com.

Nothing really, some features such as approving or denying deal registrations Review collected by and hosted on G2.com.

Monthly calls with our Client Success Consultant. These have been very beneficial in helping us better utilize the platform and keeping us on track. Review collected by and hosted on G2.com.

The content that is created and available for us to use is fairly limited in scope and somewhat repetitive. Review collected by and hosted on G2.com.

MindMatrix (MM as I name it with some love) is an end-to-end business solution for any company which requires understanding the marketing and sales assets, activities, and performers in many different ways. The platform is excellent by itself, but strategic planning, users onboarding, and execution will be the intuitive way to get the Return on Investment. You can consider measuring the CAPEX and OPEX to make sure all this is entirely true! Review collected by and hosted on G2.com.

There is a roadmap MM is working on. So far, I think it is a matter of time to keep improving the entire platform. Keep in mind that the platform is flexible and adaptable. Review collected by and hosted on G2.com.

The consultative process to build our partner portal was amazing and supportive. Once up and running the monthly touch points have helped us deliver a partner easy interface and navigate the hand over of staff to manage the portal. Review collected by and hosted on G2.com.

Some configuration could be pushed to the administrator and the company/organisation field could be set to remember so sales opportunites can be tracked against the partners client names. Review collected by and hosted on G2.com.

Ease-of-use is the biggest plus of Mindmatrix - The Mindmatrix portal is pretty intuitive, even for beginners. The platform has a lot of capabilities, but they are nicely compartmentalized so you see only what you need to see and use. In a couple of previous platforms that we had tried out, everything was out in the open to everyone, regardless of their user role, which was very confusing for some. Also, their dashboards are 100% customizable and widget-based. Review collected by and hosted on G2.com.

The user interface may not be modern as some but the it is easy to use and very simple Review collected by and hosted on G2.com.