Opensend Reviews & Product Details

We are able to market to visitors to our site in a meaningful and engaging way. Once we receive an "identity," we can share our welcome series with them and share more about our product. It's simple and easy to use and works as a great funnel to capture visitors who we send to our site from our Google and Meta ads. It seamlessly integrated with Klaviyo, and the dashboard is easy to use. We had a great onboarding team, who made it simple to set up. They've been responsive whenever we have questions or need support. Review collected by and hosted on G2.com.

It's a little higher of a CAC compared to some other channels, but some of that is on us to improve our welcome flows and make the offer more compelling. Review collected by and hosted on G2.com.

They have excellent support and are with you every step of the way. It's super easy to use, implement, and it's become a regular part of our email marketing efforts. It worked so well for us that I added Opensend to another brand that I managed. They instantly onboarded us and even offered a discount on the 2nd brand. Review collected by and hosted on G2.com.

So far there is nothing I dislike. Obviously, they don't control which identities you're getting, and it can sometimes be a mixed bag of opportunities, from very cold to very warm. But in our case, it's paid off tremendously. Review collected by and hosted on G2.com.

Our experience with OpenSend has been excellent from the very beginning. The onboarding process was incredibly smooth, thanks to their efficient and well-organized team. From the outset, they demonstrated a deep understanding of our needs and worked closely with us to ensure everything was set up correctly.

One of the most impressive aspects was how they handled the changes needed in our reconnect flows. Their team took full ownership of the process, implementing all necessary adjustments seamlessly and without disruption. Their technical expertise and responsiveness made what could have been a complex transition feel effortless.

Overall, we’re extremely pleased with both the software and the support we received. OpenSend not only delivers on functionality, but the team behind it truly sets them apart. Highly recommended. Review collected by and hosted on G2.com.

It's worth noting that onboarding did require a significant time commitment. While the process itself was smooth, fitting it into a typical workday proved a bit challenging. Future users should be prepared to carve out a dedicated block of time to ensure all flows are configured properly and nothing is rushed. Review collected by and hosted on G2.com.

I appreciate Opensend's attractive pricing compared to other vendors. Their setup process was extremely easy, with their team providing support throughout. They help us capture website leads we might otherwise miss, enhancing our sales opportunities. I find their interactive dashboard and ease of use impressive; once set up, it's very low maintenance. The presence of a dedicated Customer Success Manager is a major plus. Review collected by and hosted on G2.com.

I would like a deeper dive into analytics on the channel page. Review collected by and hosted on G2.com.

OpenSend has been a fantastic partner from day one. Their team is incredibly responsive, knowledgeable, and easy to work with. The platform is well-established and integrated smoothly with both our website and CRM, which made onboarding a breeze. Pricing is fair and transparent, and overall, the experience has been refreshingly smooth compared to other vendors we've worked with. Review collected by and hosted on G2.com.

Currently, we’re unable to trigger events for existing profiles—which limits some of our retargeting use cases—but we’ve been informed this feature is actively being rolled out. Also, while the reporting dashboard is functional, it would be more valuable with advanced filtering options, especially to exclude certain conversions from skewing performance data. Review collected by and hosted on G2.com.

Switching to Opensend was extremely easy as our team was able to navigate the platform very seamlessly and the interface is very intuitive.

I am most impressed with amazing growth in acquiring new customers in just a few months. The tools provided by Opensend have allowed us to optimize our outreach, and automate processes that resulted in a significant increase in engagement and conversions. Review collected by and hosted on G2.com.

The only think I would say has been a slight challenge is that a few customers complained about receiving marketing emails when they technically did not directly subscribe. However, the Opensend team provided scripts and best practices to address these concerns and there has been very minimal impact to our overall business. Review collected by and hosted on G2.com.

The platform is ridiculously easy to use. The UI is simply and user-friendly. Onboarding was very thorough - they walked me through the full setup in minutes. This included integrating the platform with HubSpot and Google Ads.

Everyone I've interacted with on the Opensend team are friendly, patient, and knowledgeable. Even though I've not had any issues, they've checked in on me several times since signing up, which I LOVE.

And most importantly, the platform does exactly what it says it will do - it shows us who's visited our website. For reference, we're a B2B that uses it mainly for retargeting non-converting website visitors that fit a certain profile.

I've found the entire experience with Opensend to be refreshing and unique for SaaS. Review collected by and hosted on G2.com.

I genuinely cannot think of any cons for Opensend. Review collected by and hosted on G2.com.

The Opensend implementation team walks you through the setup process, which takes less than 10 minutes to integrate it with Shopify and Klaviyo. I believe I could have done it myself because the platform is that intuitive, but the fact that they dedicate resources to assist with this speaks volumes. They want you to succeed. Once Opensend is live, you see it working immediately. Honestly, the most time consuming part of the entire process - and it wasn't that time consuming - was modifying my Welcome flow in Klaviyo for the net new emails. After 3 weeks, the ROI is 795%. Opensend is an absolute no brainer for DTC. Review collected by and hosted on G2.com.

The only downside is that it is limited to US visitors. Review collected by and hosted on G2.com.

The ability to capture anonymous traffic autonomously Review collected by and hosted on G2.com.

Set up had a few hiccups, especially when connecting integrations, but this was not a dealbreaker and they were happy to help. Review collected by and hosted on G2.com.

The combination of an easy-to-use platform and a highly supportive team — they made it simple to unlock real value right from the start. Review collected by and hosted on G2.com.

Nothing that comes to mind. The whole experience was super smooth. Review collected by and hosted on G2.com.