Ease of Discovery and Monitoring for the Complete Infrastructure With Different type of Integrations Support for other ITOM and ITSM Tools.

User Friendly Interface so that every one can use it easily with out any diffculty.

Outstanding customer support for any Queries relates to tool. Review collected by and hosted on G2.com.

Slow Performance in dashboards while retreving data for larger Environments.

For Smaller Organisations, Pricing may be high compared to other Alternatives. Review collected by and hosted on G2.com.

OpsRamp provides enterprise solutions to seamlessly track cloud resources & on setting up automated alert notifications for escalation & remediation procurements in our organization.

We obtain extensive visibility into our task management, service health status, alignment with our customers and meeting up with deadlines for each project.

It effectively incorporates multiple widgets such as custom dashboard, SLA tracking metrics, resource mapping, capacity planning, alerting protocols for high priority incidents & RCA documentations under a single pane of glass.

While working on a hybrid cloud environments such as AWS, Azure and GCP, we can install OpsRamp Agents to monitor the cloud resources and provide real-time updates. Review collected by and hosted on G2.com.

None actually. We are using OpsRamp platform for day-to-day project procurements which involves incident management, performance analytics, unified monitoring and troubleshooting based on Root Cause Analysis (RCA).

Implementing incidents for resolving customer issues is straightforward & we can quickly setup our automated workflows for incident resolution.

Extensive customer support is provided by OpsRamp Agents & we obtain real-time visibility thanks to its seamless integration with third-party applications.

Overall, we are satisfied with the services offered by OpsRamp for our enterprise operations management. Review collected by and hosted on G2.com.

Ease of implementation, Alert prediction, almost all the algorithms are best, user friendly UI , out of the box dashboards and reports Review collected by and hosted on G2.com.

Automation can be improved with out of the box catalogues or libraries.

Documentation can be improved with additional details Review collected by and hosted on G2.com.

Patching can be automated and scheduled. Most of the details of the vms can be viewed and reports can be created and scheduled. Review collected by and hosted on G2.com.

Once patching fails we gotta do manual. Sometimes the reason for failure is not really validated. Review collected by and hosted on G2.com.

Integration is available for almost all technologies

First response idea is really good.

Machine learning in Escalation policy is very good and easy to configure.

Process definition is something to look forward. Very promising Review collected by and hosted on G2.com.

Synthetic monitoring is something that requires a lot of work. It has never worked as expected

Nested condition is not available in many fields which is a very basic requirement.

Support cases require a lot of attention and support engineer doesnt get data by themselves they just sent out asking for data which is available in the UI itself Review collected by and hosted on G2.com.

Application Monitoring and alerting is one of it's best performance solutions. It works in On-Prem and Cloud.

ServiceNow, Jira and ZenDesk Review collected by and hosted on G2.com.

ITSM solution needs to be enhanced. Also, Few integrations to external applications like building a self-service portal for cloud Governance and management would add more value to OpsRamp Review collected by and hosted on G2.com.

Ease of use, single pane of glass platform, an abundant amount of out-of-box monitoring capability, extensive capability for custom monitoring development, and relevant integrations to 3rd party platforms Review collected by and hosted on G2.com.

Lack of support presence in the US. There is staff in the US, but not engineers capable of performing in-depth platform troubleshooting. Majority of the support SMEs are located in India. Takes an extended amount of time to resolve support cases. When resolutions are performed there are very few details on what was performed and documented into a support case. As a channel partner, we do not feel well taken care of since we are an MSP who is promoting the platform and reselling the services. Review collected by and hosted on G2.com.

- Alert processing can be very fast; events triggered will be available for downstream consumption within seconds.

- Process automation/remediation is well thought out. Review collected by and hosted on G2.com.

- Machine learning as such is no more than a proof of concept, riddled with broken backend-services, and resource limits that are not advertised or transparent - most of it outright unusable.

- The API is a mess, different endpoints of the same API will use different syntax and not support the same features/calls, with some of the endpoints being outright broken.

- The web interface is hands down the worst interface I've seen, ever.

- Lots of bugs, inconsistencies, bad design and showstoppers plague the platform as a whole.

- Getting the engineering team involved requires an act of congress, and after much to and fro, will lead exactly nowhere.

- Support is non-existent, obvious bugs/shortcomings are being sold as 'features', when clearly they're not. Review collected by and hosted on G2.com.

The use of AIOps to reduce the resources required to run the platform and server our clients. OpsRamp has also been good to use as a platform for our cloud customers, specifically AWS. Review collected by and hosted on G2.com.

The monthly invoicing and reconciliation of licenisng takes more time and effort that I feel that it should based on the feedback from my team. I feel that we have to put too much effort into paying our bill. Review collected by and hosted on G2.com.

OpsRamp alerts export feature

Metrics collection

Kubernetes integration Review collected by and hosted on G2.com.

Delay in prioritizing OpsRamp bug fixes from support.

Multiple calls are required to make OpsRamp support understand the issue.

ServiceNow push model integration failures are not notified, hence engineer has to manually retry every single time.

ServiceNow integration retry feature and corresponding API does not work in OpsRamp.

Gateway upgrade option in UI doesnot indicate the progress percentage upgraded in UI.

Agent and Gateway upgrade most of the time fails and will be rectified after opening a support ticket.

Root Cause Analysis must be provided for all the bugs filed with support along with solution proposed. Review collected by and hosted on G2.com.