AfterShip Reviews & Product Details

AfterShip Product Details

AfterShip provides a seamless post-purchase experience to drive customer loyalty and additional sales. - Automatically import your tracking numbers to AfterShip, so you can get current tracking info for all your shipments in one place - Filter shipments by dates, statuses, carriers, and destinations - Trace whether all your shipments are being delivered on time and identify any delays/exceptions. - 7 Standardized tracking statuses - 40 Standardized tracking sub-statuses Keep customers informed and up to date - Embed the AfterShip Track Button for effortless order tracking - Automatically insert AfterShip’s tracking link to your Shopify store’s order confirmation and order history pages - Add your tracking link to either your store’s header or footer - Send delivery notifications to customers and yourself through Email, SMS, WhatsApp, and FB messenger - Configure notifications for Info Received, In Transit, Out for Delivery, Available for Pickup, Delivered, Failed Attempt, and Exceptions - Schedule delivery SMS based on the buyer's timezone - Auto-send email updates based on the order language for different delivery checkpoints for a delightful post-purchase experience. - Set up automated email delivery update workflows to auto-alert customers when the order status changes. - Send shipping notifications from your email address - Customize messages to include your logo, URL, and product recommendations Provide a branded experience - Automatically generate a tracking page for each shipment and customize the look & feel - Customize your tracking page by adding your logo, store URL, and AI-driven product recommendations - Set up a custom domain to display the tracking information - SSL certificate for users with a verified custom domain Secure your packages with AfterShip(R) Protection - Protect your packages from loss, damage, and porch piracy with AfterShip(R) Protection, powered by InsureShield(R) shipping insurance. - Quick claims approval - High % of claims paid quickly - Coverage for loss, damage, and porch piracy - Protection up to the total value of goods - Estimate loss recovery with an ROI calculator - Allow customers to opt in or out of shipment coverage at checkout - 24/7 resolution status visibility Multiple shipping solutions - AfterShip connects you with 1000+ carriers worldwide - Including UPS, DHL, USPS, China Post (ePacket), and China EMS - Standardized layout of tracking results received from different carriers Delivery date prediction - Set clear delivery expectations for your customers by displaying accurate order delivery dates. Analyze & take action - Get powerful insight on shipments, carriers' transit time, notifications, tracking pages, and customer feedback - Filter data by date, shipment type, devices, location, visits, and more

Product Website

Seller

AfterShip

Discussions

AfterShip Community

Languages Supported

German, English, French

Product Description

AfterShip is a web-based software that helps you keep your customers updated on the status of their deliveries from your online shop.

Overview by

Philips Tourangbam

Pricing

Pricing provided by AfterShip.

Essentials

$11.00

100 Shipments Per Month

View More Pricing Information

AfterShip Media

Get insightful tracking data for all your shipments in one to resolve delivery incidents faster.

Continue engaging customers through seamless post-purchase communications.

Provide branded, contextual post-purchase experience to drive customer loyalty and additional sales

Get quick insights into your post-purchase experience and shipping performance.

Protect your shipments against loss, damage, and proch piracy with AfterShip(R) Protection, powered by InsureShield shipping insurance.

G2 reviews are authentic and verified.

Here's how.

SD

Sachin D.

Senior Talent Acquisition Specialist

Mid-Market (51-1000 emp.)

9/10/2025

"Useful Tracking Platform That Lightens My Team’s Workload"

4.5/5

What do you like best about AfterShip?

AfterShip makes the entire order tracking process smooth and professional. The branded tracking pages and notifications have helped us reduce customer inquiries and improve trust. The integration with Shopify was straightforward, and the dashboard is very easy to navigate even for non-technical team members. I also appreciate the wide coverage of carriers worldwide, which saves us time from juggling multiple courier websites. Review collected by and hosted on G2.com.

What do you dislike about AfterShip?

At times, there can be a slight delay in updates compared to carrier websites, especially for international shipments. The pricing could be a bit more flexible for smaller businesses that don’t ship at high volumes. Review collected by and hosted on G2.com.

Response from Philips Tourangbam of AfterShip

edit

Thank you for sharing your positive experience with AfterShip. We're pleased to hear that our platform has helped reduce customer inquiries, improve trust, and save time for your team. We understand the importance of timely updates and competitive pricing, and we are continuously striving to enhance our service to address these concerns.

TB

Tayfun B.

Owner

Small-Business (50 or fewer emp.)

7/31/2025

"Aftership Feed for TikTok"

5/5

What do you like best about AfterShip?

Quick support........................... Review collected by and hosted on G2.com.

What do you dislike about AfterShip?

Actually i am exploring the Application right now. Review collected by and hosted on G2.com.

Response from Philips Tourangbam of AfterShip

edit

We're glad to hear that you found our support quick and helpful! If you have any further questions or need assistance while exploring the application, feel free to reach out to us.

AV

Alejandro V.

Director

Small-Business (50 or fewer emp.)

8/1/2025

"Aftership Feed"

5/5

What do you like best about AfterShip?

Been using aftership for 6 months and love the category mapping feature. Review collected by and hosted on G2.com.

What do you dislike about AfterShip?

still exploring all the options aftership has available Review collected by and hosted on G2.com.

Response from Philips Tourangbam of AfterShip

edit

We're glad to hear that you are enjoying the category mapping feature! If you have any questions or need assistance with exploring other options, feel free to reach out to our support team.

AL

Verified User in Logistics and Supply Chain

Mid-Market (51-1000 emp.)

7/10/2025

"Exceptional Thorough and Professional Service for Complex Issues"

5/5

What do you like best about AfterShip?

What I liked best was the thorough and professional service provided. The team went above and beyond to address my slightly complex issue, demonstrating expertise and dedication. Their detailed approach ensured everything was resolved efficiently, making the experience truly outstanding. Review collected by and hosted on G2.com.

What do you dislike about AfterShip?

None that I am aware of - keep up the good work! Review collected by and hosted on G2.com.

Response from Philips Tourangbam of AfterShip

edit

Thank you for your kind words! We are committed to addressing complex issues with expertise and dedication.

We appreciate your support and look forward to continuing to provide outstanding service to meet your business needs.

AF

Verified User in Food & Beverages

Small-Business (50 or fewer emp.)

2/3/2025

"Save yourself the hassle and look elsewhere for a reliable solution."

0/5

What do you like best about AfterShip?

WeAfterShip initially showed a lot of promise and we had a great introductory call with them. Review collected by and hosted on G2.com.

What do you dislike about AfterShip?

We signed up for their service with the promise of smooth integration with Klaviyo, only to face persistent technical issues that made the service completely unusable in production. Despite spending months troubleshooting and exchanging numerous emails with their support team, the promised functionality was never delivered.

To add insult to injury, we were charged for two months of service (including an "over use" extra charge in month two!) yet only received a partial refund for the first month—leaving us out of pocket for services that never actually saw production due to their technical issues. An understatement to say disastrous for our small family-run business.

We cannot recommend AfterShip based on our experience. Their ineffective integration and unsatisfactory billing resolution have left us feeling taken advantage of. Save yourself the hassle and look elsewhere for a reliable solution. Review collected by and hosted on G2.com.

Response from Philips Tourangbam of AfterShip

edit

We're glad to hear that you find AfterShip easy to use and appreciate our API integration options. Thank you for the positive feedback on our customer support as well!

CB

Carla B.

Manager Marketplace

Small-Business (50 or fewer emp.)

7/31/2025

"Aftership feed application"

5/5

What do you like best about AfterShip?

Liked the support provided ............. Review collected by and hosted on G2.com.

What do you dislike about AfterShip?

Still exploring the app for now ........ Review collected by and hosted on G2.com.

Response from Philips Tourangbam of AfterShip

edit

Thank you for your feedback! We hope you continue to have a positive experience while exploring the app. If you encounter any issues or have any suggestions, please let us know.

AR

Verified User in Retail

Small-Business (50 or fewer emp.)

6/3/2025

"Helpful CSRs"

5/5

What do you like best about AfterShip?

automated tracking feature for our customers. Review collected by and hosted on G2.com.

What do you dislike about AfterShip?

There are some upgrades here and there from the services that breaks our business services which may take sometime to resolve due to investigations from our Dev team and afterShip team. Review collected by and hosted on G2.com.

Response from Philips Tourangbam of AfterShip

edit

We're glad to hear that you find our automated tracking feature helpful for your customers!

We apologize for any inconvenience caused by the upgrades. Our teams are working to resolve any issues as quickly as possible and will ensure minimal downtime.

MP

matt P.

CMO

Small-Business (50 or fewer emp.)

2/12/2025

"Returns Support was great"

5/5

What do you like best about AfterShip?

The integrations are for the most part intuitive and when I have issues I generally can work through them. The staff when able to is very knowledgable and helpful Review collected by and hosted on G2.com.

What do you dislike about AfterShip?

Lately on some of the pages I am not getting the help - there is no ticket system so chats seem to fall out of memory and I have ot start over again. I asked them to build a ticketing system. Review collected by and hosted on G2.com.

Response from Philips Tourangbam of AfterShip

edit

Hi Matt,

Thank you for sharing your honest review. You can reach out to us on support@aftership.com for any queries if you are facing a challenge with the chat option. We'd be happy to assist you.

Regards

Team AfterShip

TL

Toan L.

Director

Small-Business (50 or fewer emp.)

5/29/2025

"Director"

5/5

What do you like best about AfterShip?

easy to use, alot of API to integrate. Good customer support Review collected by and hosted on G2.com.

What do you dislike about AfterShip?

I dont know yet, maybe missing some small carrier Review collected by and hosted on G2.com.

Response from Philips Tourangbam of AfterShip

edit

We're glad to hear that you find AfterShip easy to use and appreciate our API integration options. Thank you for the positive feedback on our customer support as well!

SB

Stav B.

Owner

Small-Business (50 or fewer emp.)

1/1/2025

"Great app"

5/5

What do you like best about AfterShip?

I used to get 50 Emails every day regarding customers' parcels.

After installing the plugin the customers can view their order status and now I get only 5 Emails per day.

Saved me so much important time that I can now use to improve my business. Review collected by and hosted on G2.com.

What do you dislike about AfterShip?

The price is way too high, but they offer a discount code. Review collected by and hosted on G2.com.

Response from Philips Tourangbam of AfterShip

edit

Thank you for sharing your positive experience with AfterShip! We're thrilled to hear that our plugin has helped you streamline your order status communication and save you valuable time. We understand your feedback about the pricing and will share the feedback to see how this can be improved in the future.