Throughout my career in the BPO industry, I've worked with various systems to handle incoming calls. Avaya, LiveAgent, Dialpad, Mitel, Zendesk, RingCentral are the ones that I remember the monst. They can fit in the good area, but they are sometimes hard to work with initially, it takes time to understand how it works correctly, how to set it up accordingly to your needs, or sometimes are even just very old stylish. But Aircall is super friendly to use. The phone setting is the easiest one so far. The call ID works perfectly 99% of the time, and it has all the necessary options right in front of you. All of this comes with a modern interface. Honestly I love it Review collected by and hosted on G2.com.

So far, I've loved the system just as it is. I cannot think of something that I dislike in this moment. The only issue that I've faced is that there seems to be a double ring with the incomming calls, but it might be a bug. Review collected by and hosted on G2.com.

Makes me not work on days when there is PL football, cause it knows I will not be attentive at work and not work at all. Review collected by and hosted on G2.com.

Now, here is the juicy part!

1. Not an ease of use tool! Does not load at all. You will have to restart the app at least 10 times a day

2. You need to have a separate tab open to make calls, even though it is integrated with HubSpot.

3. When you click on the call icon, select a number, and it dials on Aircalls, and the call connects - this whole process takes at least 15 to 20 seconds, whereas other apps take close to 5 seconds.

4. State retention is horrible. When I call from tab 1, the same number is reflected in tab 2, tab 3 and tab 4.

5. I need to give permissions constantly

6. Does not consider working hours. Review collected by and hosted on G2.com.

What I appreciate most about Aircall is its great ease of use right from the first time you use it. The interface is clear, intuitive, and implementation is quick, even for teams without advanced technical skills. The integrations with other tools (CRM, helpdesk, etc.) are seamless and provide a real time-saving benefit on a daily basis. The software is very reliable, and being able to use it on both computer and mobile offers real flexibility. Review collected by and hosted on G2.com.

The point that could be improved sometimes concerns the stability of calls depending on the internet connection: there are occasional small interruptions or latency, although this remains rare. Additionally, some advanced features could be a bit more customizable to suit all use cases. Finally, the price may seem a bit high for small teams, especially if they do not use all the offered integrations. Review collected by and hosted on G2.com.

We've been using Aircall for our business communications, and the experience has been excellent. The interface is clean and user-friendly, the call quality is consistently clear, and integration with our CRM has streamlined our workflow significantly.

The ability to manage calls across multiple team members and devices is a big plus, and the support team has been responsive whenever we've had questions or needed assistance.

Highly recommended for businesses looking for a reliable VoIP phone system with powerful features and great customer support. Review collected by and hosted on G2.com.

None that I cant think of overall super helpful Review collected by and hosted on G2.com.

Aircall makes call management easy and efficient. The interface is intuitive, and the integration with CRM tools helps streamline workflows. Review collected by and hosted on G2.com.

Sometimes the call quality drops unexpectedly, and the reporting features could be more customizable for deeper insights. Review collected by and hosted on G2.com.

The interface during the trial looked clean and easy to use, and the promise of a built-in power dialer seemed like a great solution. At first glance, it looked like an all-in-one calling platform that could save time and streamline outbound calling. Review collected by and hosted on G2.com.

The biggest issue is misleading pricing and features. The basic plan does not include the power dialer, and to access it you’re forced into a 3-seat minimum plan that costs almost $250/month after taxes. Customer support is very difficult to reach, refund requests are refused, and billing practices feel unfair — including charges after cancellation and unexplained add-ons. It feels more like a bait-and-switch than a reliable service. Review collected by and hosted on G2.com.

I love how it gives a summary of everything one needs to keep on top of in the calls through the AI Insights, BANT Summary, as well as the Action Items.

The interface is pretty intuitive and easy to understand, too.

I use it at my sales consultant role while working remotely for a company in Australia where I need to make lots of calls, and the way it makes them all organized is splendid. Its amazing how I can sit here in Pakistan and get it all done easily with the software you have setup.

PS: I operate with the name Maria Cameron here at ElectrifyMe, as they prefer Western pseudonyms instead of our own. My real name is Mominah Kamran, and I work here at ElectrifyMe on an hourly consultant role while juggling another job with S&P Global. Mentioning all this for transparency purposes since I am not public about this new role of mine yet (considering I'm still evaluating its fit in my life), but feel free to reach out if you have any questions and I'll be happy to answer those for your ease! Review collected by and hosted on G2.com.

The analytics feature sometimes gets laggy - which is understandable, considering the bulk of data that it contains.

However, maybe it can do with a rework of its interface - in terms of performance as well as the overall look of it.

Also, the option to maybe make bold or italic or basic formatting for SMS texts would also be very helpful! Review collected by and hosted on G2.com.

I appreciate the integration capabilities of Aircall with platforms like HubSpot and Slack, which streamline our workflows and make the process quick and clickable. It's very much appreciated as it enhances connectivity and utility across various programs. Moreover, Aircall's usability and speed in calling make it an easy and helpful tool for daily operations. Review collected by and hosted on G2.com.

I find it frustrating that the interface requires extra clicks to start a conversation. The dialing feature should be more accessible and prominent, perhaps as a header on the Aircall workspace, instead of being tucked away. This would streamline the calling process, making it less cumbersome and more intuitive. Review collected by and hosted on G2.com.

I find Aircall incredibly easy to use, particularly for my reps who find it simple to dial out. The live view is very beneficial as it enables me to see what the reps are doing at any time. This feature helps me assess productivity and address any issues. Additionally, I value the report pulling feature, and being able to immediately see who's calling and texting us back so we can quickly pull up their account. Review collected by and hosted on G2.com.

I would like to integrate Aircall with CRM so that I could see Aircall information within CRM. Also, I would love to have a dialer campaign feature where I could load up certain accounts and have my employees run through them. The current speed dialer or super dialer that Aircall has is not beneficial. Review collected by and hosted on G2.com.

I particularly appreciate the ease of use and intuitive interface of Aircall. The seamless integration with tools like Salesforce and Zendesk really saves time on a daily basis. Call tracking, real-time statistics, and collaborative call management make teamwork easier and improve productivity. Review collected by and hosted on G2.com.

The call quality may vary depending on the internet connection, which can be inconvenient during important conversations. Furthermore, some advanced integrations require a higher plan, and the cost can then quickly increase for small businesses. Review collected by and hosted on G2.com.