Aircall Reviews & Product Details - Page 3

Aircall makes call management easy and efficient. The interface is intuitive, and the integration with CRM tools helps streamline workflows. Review collected by and hosted on G2.com.

Sometimes the call quality drops unexpectedly, and the reporting features could be more customizable for deeper insights. Review collected by and hosted on G2.com.

Call Quality & Reliability: Aircall delivers consistent, high-quality voice performance designed to support distributed and remote teams around the world.

Analytics & Insights: The platform provides detailed, real-time metrics — such as call volume, wait times, and missed call rates — empowering managers to monitor performance, identify trends, and continuously improve team workflows. Review collected by and hosted on G2.com.

Occasional Integration Glitches: Although Aircall integrates with many tools, users sometimes experience syncing delays or data mismatches with certain CRMs.

Limited Advanced Features: While it’s great for basic call management, it may lack some advanced functionalities (like complex IVR setups or deep customization) that larger enterprises might want. Review collected by and hosted on G2.com.

Aircall makes it easy to set up and manage phone numbers across different regions, and the interface is very intuitive. The call quality is reliable, integrations with tools like HubSpot and Salesforce work smoothly, and the analytics dashboard helps track team performance in real time. Review collected by and hosted on G2.com.

Aircall does not have a desktop version for Linux distros Review collected by and hosted on G2.com.

I am an International Recruitment Specialist and over the years I've used many software's to reach out to client's and candidates all over the world. I must say this is the best software I've used. Never lags, sound quality is so clear, you'd swear I'm calling someone in the area but I'm all the way in South Africa. I can switch between my international numbers and send SMS/MMS. It also connects to CRM's systems very easily and automatically logs call logs and creates call notes. So convenient! I use Aircall everyday for hours on end, I dont think I'll consider using another software. Review collected by and hosted on G2.com.

There really isn't anything I do not like. I love Aircall and would recommend it to anyone Review collected by and hosted on G2.com.

The intuitive interface and integration with other tools greatly facilitate customer service. Additionally, the quality of calls and the ability to track metrics in real-time are major differentiators. Review collected by and hosted on G2.com.

Occasionally, instabilities occur in the system and some integrations show slowness. The total dependence on the internet can also be a critical point in environments with unstable connections. Review collected by and hosted on G2.com.

Clean UI, functional dialpad and CTI, easy to setup. Review collected by and hosted on G2.com.

Customer support is the worst. All they send is templated messages or macros on Zendesk - I doubt if there's a human behind the conversation. Aircall recognises voicemails as connected calls for some illogical reason, and the option to override these outcomes does not work at all. Support has no clue how or if it works. Terrible experience thus far - we've lost dialling productivity for almost a month and the only reason we're here is because we accidentally signed a contract and moved from RingCentral, which we now regret. Review collected by and hosted on G2.com.

Aircall is simple to set up and easy to use across the team. I like how calls can be routed quickly to the right person, and having all call activity logged makes follow-ups much easier. The integration with our CRM also saves time since we don’t have to enter details manually after every call. Review collected by and hosted on G2.com.

Sometimes the call quality can drop depending on the internet connection, and there can be slight delays when switching calls between devices. Reporting features are helpful but could use more customization options to fit our needs better. Review collected by and hosted on G2.com.

Aircall is a very solid and well-thought-out solution for customer contact with private and business customers. We use it daily. Transferring calls is quickly learned, and the clarity is exemplary. The integration with the ERP is also possible in the latest versions, allowing customer numbers and other information about the customer to be displayed. Adding other own phone numbers is also possible, so you can call customers abroad while displaying a domestic number to them. Minor errors are usually fixed promptly, and colleagues report positive experiences with customer support. Review collected by and hosted on G2.com.

Some minor bugs, which are usually fixed promptly as described. At the moment, it is still not working that assigned calls quickly disappear from the call list. An acoustic signal is also missing to remind the user that further calls are blocked due to the "After Call Work" status. Review collected by and hosted on G2.com.

The HubSpot integration is wonderful. Like the call logging, tracking etc. Review collected by and hosted on G2.com.

Call quality is not good, network bandwidth is requires is crazy, doesn't work if out in the field with bad data coverage. First couple tiers of support are not very tech savvy.

The calling software in and of itself is kind of simple. There is no individual voicemail unless they have their own dedicated nubmer. Shared number SMS messages aren't able to be assigned or marked as read. Review collected by and hosted on G2.com.

What I like best about Aircall is how intuitive and easy it is to use. The interface is clean and user-friendly, making it simple to manage calls, track activity, and onboard new team members quickly. Review collected by and hosted on G2.com.

While Aircall is a great tool overall, there are a few areas for improvement. Occasionally, the desktop app can lag or crash, especially when handling a high volume of calls. The reporting features are useful but could be more customizable for deeper analytics. Review collected by and hosted on G2.com.