Bugcrowd Reviews & Product Details

I've been hunting on Bugcrowd since a long time. And through all these years, the one quality I observed in the overall proceedings of Bugcrowd is about the sense of cooperation and supportive attitude that their team possess towards the crowd. Now whether it's about a support ticket or triage processes. "Cooperation" from the platform was one of the major reasons that even as a full time bug hunter, I invest a major part of my time bug hunting for the programs available on the "Bugcrowd". Review collected by and hosted on G2.com.

I dislike it when, even for a simple reported bug, the triage team places multiple blockers on researchers without fully reading the report or attempting the provided steps. Review collected by and hosted on G2.com.

Bugcrowd has been the backbone of my professional journey in cybersecurity since 2016. What I appreciate most is the platform’s consistency, transparency, and strong ethical foundation. It provides a wide range of programs—from public to private—with clear scopes and structured communication. The triage team is responsive, and the support staff is genuinely helpful. Bugcrowd also stands out because it values and respects researchers—not just with monetary rewards but through recognition, community engagement, and long-term relationships. It’s more than just a platform; it’s a community I’m proud to be a part of.

it has the most easy and understandable UI interface, so that user uses it so frequently that never goes out of the goal.

your integration with support system on freshdesk is tremendous and now it is easy to track support tickets. Review collected by and hosted on G2.com.

There are occasional delays in report responses and bounty payments, especially when waiting on program owners. While this is understandable, it can sometimes be frustrating—particularly for time-sensitive research. I’d also love to see more transparency around program activity (e.g., how actively they're reviewing reports) to help researchers better allocate their time. Review collected by and hosted on G2.com.

The triage quality is solid, response times are fair, and the platform doesn’t get in my way when I’m focused on practical impact. I also like that programs are often more receptive to critical exploit chains, not just single-issue bugs. Review collected by and hosted on G2.com.

Lack of asset clarity in some programs wastes time. I also wish analytics and submission filtering had more depth to support hunters who operate at scale. Review collected by and hosted on G2.com.

TPM, colleagues, support

Imagine what you want in view of support and you get it here Review collected by and hosted on G2.com.

Nothing is there which can be called as dislike Review collected by and hosted on G2.com.

What I appreciate most about Bugcrowd is its collaborative approach to cybersecurity. The platform brings together a diverse community of ethical hackers and security professionals, empowering them to contribute to real-world security challenges. This collective intelligence not only enhances the security posture of organizations but also creates a dynamic environment where continuous learning and skill development are encouraged. Additionally, Bugcrowd's focus on transparency, fairness in rewards, and providing a platform for both experienced and novice hackers to contribute makes it a unique and impactful leader in the field of crowdsourced security. Review collected by and hosted on G2.com.

One area of improvement for Bugcrowd could be enhancing the communication and feedback loop between researchers and program owners. At times, the response times or clarity of feedback can be inconsistent, which may lead to frustration for researchers who are seeking more timely or detailed guidance on their submissions. Review collected by and hosted on G2.com.

Their account team helped us grow our discoosure program over time into something that we aim to evolve even further into an eventual Bug Bounty program. They help identify and engage the right researchers to get disclosures, without creating duplicate submissions via their triage team.

The account team are flexible and generous in their pricing in order to foster a good partnership, and to remain our vendor of choice for the long term. Review collected by and hosted on G2.com.

Their integrations are somewhat difficult to set up for things like Jira, and could do with an overhaul to the more modern toolchain service in Jira.

Initial engagement on our program was very slow, and required a lot of convincing of product owners to move to a public program without much evidence of eengagement beforehand. Review collected by and hosted on G2.com.

As a client been consistently impressed by the caliber of security submissions and the overall effectiveness of the Bugcrowd community.

A key strength lies in Bugcrowd's capacity to assemble a diverse and highly proficient group of ethical hackers and security experts.

The impressive feature is the submission process is a standout feature, characterized by its streamlined and efficient nature.

The platform's user-friendly interface further enhances this experience, enabling transparent communication, smooth collaboration, and constructive feedback throughout the entirety of the security testing process. Review collected by and hosted on G2.com.

The payment rule, when a submission hasn't been reviewed by the client for a certain period, is a point of concern. The client may still be in the process of reviewing, and the issue might not be critical for them. Unfortunately, There are few times when Bugcrowd missess to intervene or prompt the client to take action; instead, it automatically processes payment.

On the flip side, it's noteworthy that Bugcrowd does ensure researchers get paid, demonstrating a commitment to compensating their community promptly. However, striking a balance between ensuring timely payments for researchers and allowing clients sufficient time to assess submissions might be an area for improvement in Bugcrowd's process. Review collected by and hosted on G2.com.

We are running a bug bounty program with Bugcrowd. It turns out that the technical team triaging incoming submissions is very skilled and helps a lot in efficiently identify and track vulnerabilities in our products so that we can patch them. It is really a pleasure to work with the Bugcrowd team, we have really established a direct, uncomplicated and simple way of working together. It is just fun! Review collected by and hosted on G2.com.

Really nothing comes to our mind that we dislike about the service that we have been receiving from Bugcrowd. Review collected by and hosted on G2.com.

It's it security architecture that I have studied especially the big bounty program Review collected by and hosted on G2.com.

They can have more such incentives and add more bounties that can help people and companies grow Review collected by and hosted on G2.com.

The customer support team goes above and beyond to ensure our bug bounty program is successfully implemented and has a high efficiency and satisfaction rate with researchers, allowing them to hunt for bugs on our platform and strengthen our overall security posture. The system also integrated well with our ticketing platform allowing for seamless distribution of issues to the tech teams to address bugs. The platform is easy to use and intuitive and does not require a steep learning curve to administer. Our rep, Ronelle Green has been a joy to work with as well, Review collected by and hosted on G2.com.

Lack of a real time communication platform when attempting to address issues. Communcations are performed via email or messages from the internal platform which can often take time to be seen and addressed. Review collected by and hosted on G2.com.