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BugHerd Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find BugHerd's ease of use invaluable for streamlining feedback and saving time in web review processes. (25 mentions)
Users value the effective team collaboration of BugHerd, enhancing communication and streamlining problem-solving through seamless integrations. (15 mentions)
Users highlight the great customer support of BugHerd, enhancing their overall experience and satisfaction with the product. (14 mentions)
Users appreciate BugHerd for its efficiency in feedback management, saving time and improving communication during website reviews. (12 mentions)
Users commend BugHerd for its efficiency in streamlining QA processes, enhancing collaboration and reducing communication issues. (10 mentions)
Users express a desire for improved missing features in BugHerd, limiting its usability for specific tasks. (6 mentions)
Users often find complex usability challenging, especially during setup and while integrating into workflows. (4 mentions)
Users report integration issues with platforms like Jira and Slack, impacting overall functionality and user experience. (4 mentions)
Users experience a steep learning curve for non-technical staff, impacting onboarding and ease of use. (4 mentions)
Users report frequent software bugs causing issues with screenshots, pin placement, and integration, complicating the overall experience. (4 mentions)

5 Pros or Advantages of BugHerd

1. Ease of Use
Users find BugHerd's ease of use invaluable for streamlining feedback and saving time in web review processes.
See 25 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Easy to Use Tool for Team and Clients"

What do you like about BugHerd?

BugHerd makes identifying, assigning, and tracking necessary changes easy, quick, and intuitive. It makes client communication and feedback easy and

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Excellent Software"

What do you like about BugHerd?

I work for a charity, which runs various fundraising events throughout the year. We use BugHerd to review the webpages created for these events (appr

2. Team Collaboration
Users value the effective team collaboration of BugHerd, enhancing communication and streamlining problem-solving through seamless integrations.
See 15 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Convenient testing & bug raising tool"

What do you like about BugHerd?

- Integrates well with my browser, - Great tagging system (e.g. severity, team member), - Quick bug raising (requires a minimal amount of clicks),

BV

Brian V.

Small-Business (50 or fewer emp.)

4.5/5

"Invaluable tool for website design feedback and content edits"

What do you like about BugHerd?

I have tested several similar services and found all of them lacking in critical ways. BugHerd works incredibly well for our small team of developers

3. Customer Support
Users highlight the great customer support of BugHerd, enhancing their overall experience and satisfaction with the product.
See 14 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Easy to Use Tool for Team and Clients"

What do you like about BugHerd?

BugHerd makes identifying, assigning, and tracking necessary changes easy, quick, and intuitive. It makes client communication and feedback easy and

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Excellent Software"

What do you like about BugHerd?

I work for a charity, which runs various fundraising events throughout the year. We use BugHerd to review the webpages created for these events (appr

4. Feedback
Users appreciate BugHerd for its efficiency in feedback management, saving time and improving communication during website reviews.
See 12 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Easy to Use Tool for Team and Clients"

What do you like about BugHerd?

BugHerd makes identifying, assigning, and tracking necessary changes easy, quick, and intuitive. It makes client communication and feedback easy and

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Excellent Software"

What do you like about BugHerd?

I work for a charity, which runs various fundraising events throughout the year. We use BugHerd to review the webpages created for these events (appr

5. Efficiency
Users commend BugHerd for its efficiency in streamlining QA processes, enhancing collaboration and reducing communication issues.
See 10 mentions

See Related User Reviews

Kristy N.
KN

Kristy N.

Small-Business (50 or fewer emp.)

5.0/5

"Wonderful Program"

What do you like about BugHerd?

I love how easy and efficient BugHerd is to use. I literally task my items I need completed, I then receive an email it's been done and that's it. I c

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"BugHerd is a lifesaver!"

What do you like about BugHerd?

I love how much it speeds up our intern QA/QA processes and streamlines client feedback. The fact that it also captures browser info and provides scre

5 Cons or Disadvantages of BugHerd

1. Missing Features
Users express a desire for improved missing features in BugHerd, limiting its usability for specific tasks.
See 6 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Excellent Software"

What do you dislike about BugHerd?

The only thing I dislike about BugHerd is that we can't use it when we are reviewing the features of our Participant Centres for our events (e.g. If s

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Much easier than email and spreadsheets!"

What do you dislike about BugHerd?

I wish I could more easily tell which tasks were complete, or see them organized in some way. I would also love the bug log to be able to minimize

2. Complex Usability
Users often find complex usability challenging, especially during setup and while integrating into workflows.
See 4 mentions

See Related User Reviews

Lauren O.
LO

Lauren O.

Mid-Market (51-1000 emp.)

4.5/5

"Easy in-browser reviews for any site"

What do you dislike about BugHerd?

Using some of the features can be a little tricky to set up right - tagging items at annotation creation is ideal so that they go to the right place/p

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"An essential tool for bridging the gap between design and development."

What do you dislike about BugHerd?

While BugHerd is extremely useful, sometimes the interface can feel slightly laggy when dealing with a high volume of tasks or comments. Additionally,

3. Integration Issues
Users report integration issues with platforms like Jira and Slack, impacting overall functionality and user experience.
See 4 mentions

See Related User Reviews

CN

Cole N.

Mid-Market (51-1000 emp.)

5.0/5

"Bugherd makes it easy"

What do you dislike about BugHerd?

There are several issues with screenshots not being taken when quickly adding mass edits, and often times the pin dropped goes to the wrong place when

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Superb tool"

What do you dislike about BugHerd?

Not many downsides at all. Slight niggle is that integration with Jira doesn't seem that straightforward. We tried via Zapier but not succeeded yet, b

4. Learning Curve
Users experience a steep learning curve for non-technical staff, impacting onboarding and ease of use.
See 4 mentions

See Related User Reviews

Ryan D.
RD

Ryan D.

Mid-Market (51-1000 emp.)

5.0/5

"Perfect tool for collecting feedback during a website redesign."

What do you dislike about BugHerd?

While overall this tool worked super well, it did require some training for non-technical staff who participated in the review process. However, a lit

BV

Brian V.

Small-Business (50 or fewer emp.)

4.5/5

"Invaluable tool for website design feedback and content edits"

What do you dislike about BugHerd?

There is a bit of a learning curve and some improvements that could make the modal that overlays the site a bit easier to use.

5. Software Bugs
Users report frequent software bugs causing issues with screenshots, pin placement, and integration, complicating the overall experience.
See 4 mentions

See Related User Reviews

CN

Cole N.

Mid-Market (51-1000 emp.)

5.0/5

"Bugherd makes it easy"

What do you dislike about BugHerd?

There are several issues with screenshots not being taken when quickly adding mass edits, and often times the pin dropped goes to the wrong place when

LW

Liezl W.

Mid-Market (51-1000 emp.)

4.5/5

"Bugherd in Action: Streamlining Quality, Empowering Collaboration"

What do you dislike about BugHerd?

Some users face a slightly steeper learning curve when first getting set up, especially where a specific browser and extension setup is required. This

BugHerd Reviews (158)

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Reviews

BugHerd Reviews (158)

View 10 Video Reviews
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G2 reviews are authentic and verified.
Verified User in Health, Wellness and Fitness
AH
Mid-Market (51-1000 emp.)
"Not perfect but BugHerd makes collecting website feedback incredibly easy and organized."
What do you like best about BugHerd?

BugHerd makes collecting website feedback incredibly easy and organized. The visual pin system is intuitive — you can tag issues directly on the page without needing long explanations or screenshots in emails. It captures all the technical details automatically (browser, OS, URL), which saves a ton of time for both QA and developers. It was easy to install and get started. The task board keeps everything transparent and easy to track from report to resolution. Overall, it’s a simple, effective tool that makes web reviews and collaboration much smoother. Review collected by and hosted on G2.com.

What do you dislike about BugHerd?

BugHerd doesn’t have a built-in “Export to PDF” button. I wish it did to make it easier to send feedback out to other teams to execute on the changes.

Wished that within the guests .. there was an option to select someone to be a reviewer only and to select someone that is more of a stakeholder that has to provide an approval or a decision. Review collected by and hosted on G2.com.

Verified User in Higher Education
UH
Mid-Market (51-1000 emp.)
"Huge help in streamlining feedback and communication across teams"
What do you like best about BugHerd?

What I like best about BugHerd is how it centralizes feedback from multiple teams—IT, front-end dev, UX, web strategy, and content authors—making it easy to track, assign, and resolve tasks. The kanban board is especially helpful for staying organized and seeing who is handling what at a glance. Review collected by and hosted on G2.com.

What do you dislike about BugHerd?

BugHerd works really well for organizing feedback, but sometimes it can get a little cluttered when there are a lot of tasks in a project. A few more filtering or sorting options would make managing large-scale projects even easier. Review collected by and hosted on G2.com.

LW
Instructional Designer
Mid-Market (51-1000 emp.)
"Bugherd in Action: Streamlining Quality, Empowering Collaboration"
What do you like best about BugHerd?

Bugherd is a game-changer for collaborative course development at GIBS. It cuts down time, eliminates endless screenshots and email threads, and gets everyone — from faculty (SMEs) to our learning design and LTI teams — working together in real time to improve course quality faster.

It has completely transformed how we manage quality assurance during course builds. It’s intuitive, saves hours of admin, and enables efficient, transparent collaboration across live courses. The integration with Blackboard Ultra is seamless — a huge plus for our workflow. And best of all, the customer support is phenomenal: always responsive, proactive, and ready to go the extra mile to help us find workable solutions. Review collected by and hosted on G2.com.

What do you dislike about BugHerd?

Some users face a slightly steeper learning curve when first getting set up, especially where a specific browser and extension setup is required. This can delay onboarding for less tech-savvy contributors.

We’ve also found that Bugherd doesn’t handle SCORM-based content very well, particularly Articulate Rise, which we use frequently for interactive learning modules. Comments and pins don’t always stick to embedded SCORM components, which makes reviewing these elements less efficient than native web pages.

Additionally, while integration with Blackboard Ultra is now smooth, we initially had to troubleshoot workarounds for embedding in Blackboard Learn. Lastly, as a super admin, I’d really value enhanced reporting tools to track who’s created projects, added comments, and resolved bugs — essential insights for weekly reviews and strategic planning. Review collected by and hosted on G2.com.

Response from Marina Domoney of BugHerd

Hi Liezl

Thanks for taking the time to write us a review and for your detailed feedback. We really appreciate it as it helps our team know if we're on the right track!

I have passed your comments on to our Development team to work on, but glad to hear that BugHerd has been a game-changer for you and your team. That's what we strive for!

Thanks again.

Regards

Verified User in Information Technology and Services
UI
Mid-Market (51-1000 emp.)
"An essential tool for bridging the gap between design and development."
What do you like best about BugHerd?

As a designer, BugHerd has been incredibly helpful in ensuring design accuracy during development. After I complete the screen designs, I often notice inconsistencies when reviewing the developed website. BugHerd allows me to log these issues directly on the live site easily. It's a visual, intuitive tool that makes bug tracking simple, especially for non-technical team members. Without it, communicating bugs to the development team would be much more difficult and time-consuming. Review collected by and hosted on G2.com.

What do you dislike about BugHerd?

While BugHerd is extremely useful, sometimes the interface can feel slightly laggy when dealing with a high volume of tasks or comments. Additionally, integrating it into complex workflows can require a bit of setup time. However, these are minor drawbacks compared to the value it provides. Review collected by and hosted on G2.com.

Response from Marina Domoney of BugHerd

Thanks for taking the time to write us a review and for your detailed feedback. We really appreciate it as it helps us know if we're on the right track!

I have passed your comment on about the lagging and workflow setup to our Development team to work on, but glad to hear that BugHerd streamlines your QA process and the final quality of your digital products. We strive to make the whole web design and dev process easier for everyone involved.

Thanks again!

Regards

Marina.

Verified User in Marketing and Advertising
UM
Small-Business (50 or fewer emp.)
"Streamlined Website Feedback and Collaboration"
What do you like best about BugHerd?

BugHerd is a go-to tool for reviewing websites and landing pages. It makes it easy to pin feedback directly on the page and assign it to the right team members—no messy email threads or screenshots. It’s also great for collaborating with clients, who can leave comments without needing any technical know-how. It’s made our QA and revision process much more efficient. Review collected by and hosted on G2.com.

What do you dislike about BugHerd?

The only minor drawback is that adding team members can feel a bit clunky, and it sometimes takes a bit of explaining to get clients comfortable using the tool. That said, once they’re in, it’s easy to use—and the benefits far outweigh the small learning curve. Review collected by and hosted on G2.com.

Response from Marina Domoney of BugHerd

Thanks for taking the time to write us a review - we really appreciate it! It's great to hear that it's made your QA and revision process much more efficient.

That's what we strive for and our web dev team works hard to continue making it even easier.

Regards

Marina.

Verified User in Non-Profit Organization Management
UN
Small-Business (50 or fewer emp.)
"Much easier than email and spreadsheets!"
What do you like best about BugHerd?

I love how BudHerd allows me to log my bugs in real time, but it allows the developer to fix at their own pace.

It's way better than emailing back and forth with screenshots.

It's way better than using a spreadsheet.

It just makes sense, and it was easy to learn. Review collected by and hosted on G2.com.

What do you dislike about BugHerd?

I wish I could more easily tell which tasks were complete, or see them organized in some way.

I would also love the bug log to be able to minimize so that if I'm copying and pasting text from the page, I don't have to close it out and start over. Review collected by and hosted on G2.com.

Response from Marina Domoney of BugHerd

Thanks for taking the time to write us a review; we really appreciate it. It's great to hear that you have such positive feedback about BugHerd - it's definitely so much better than using emails and spreadsheets for collecting feedback!

With regards to managing tasks, I've included here a link to a Help doc that might be able to help you with their organization. But if not, please reach out to our Support team who I'm sure can assist you - support@bugherd.com

Thanks again for your feedback!

Regards

Marina.

See how BugHerd improved
BV
Managing Member
Small-Business (50 or fewer emp.)
"Invaluable tool for website design feedback and content edits"
What do you like best about BugHerd?

I have tested several similar services and found all of them lacking in critical ways. BugHerd works incredibly well for our small team of developers and content managers. We deploy the software on all of our WordPress sites and it allows our clients to quickly supply feedback and submit change requests.

I reached out to support to help resolve some layout issues in various WordPress themes and builders and they have been very responsive. Review collected by and hosted on G2.com.

What do you dislike about BugHerd?

There is a bit of a learning curve and some improvements that could make the modal that overlays the site a bit easier to use. Review collected by and hosted on G2.com.

Response from Marina Domoney of BugHerd

Hi Brian

Thanks for taking the time to write us a review - it's much appreciated! We are really pleased to hear about how easy it is for your clients to provide feedback, and also your positive comments about our Support Team. I'll be sure to let them know.

Our Product Team is continuously looking at ways to improve the onboarding for BugHerd to make the learning curve as quick as possible so stay tuned for updates.

Thanks again!

Regards

Marina.

Verified User in Marketing and Advertising
UM
Small-Business (50 or fewer emp.)
"Easy Installation and Quick Setup"
What do you like best about BugHerd?

Easy install and quick to implement. As a marketer within an organization, I appreciated this ease. Review collected by and hosted on G2.com.

What do you dislike about BugHerd?

I've run into a tiny issue with logging a bug within a nav dropdown, but this can still be done by recording a screenshare within the extension. Review collected by and hosted on G2.com.

Welton  b.
WB
Implementations specialist II
Mid-Market (51-1000 emp.)
"Reduces paperwork and is great collaboration tool for people reviewing your work and designs"
What do you like best about BugHerd?

What I like most about bug her is the ability to collaborate with clients and have all of that documentation and one place for them to see as it goes through our workflow process Review collected by and hosted on G2.com.

What do you dislike about BugHerd?

Don't have too many complaints as it so noncompany and they're always coming up with new and exciting things Review collected by and hosted on G2.com.

Response from Merrin Hughes of BugHerd

Thanks for taking the time to leave us such a great review Welton. Really appreciate hearing how BugHerd helps eliminate multiple feedback sources to save you time when making edits.

Cheers,

Merrin

Kristy N.
KN
Owner
Small-Business (50 or fewer emp.)
"Wonderful Program"
What do you like best about BugHerd?

I love how easy and efficient BugHerd is to use. I literally task my items I need completed, I then receive an email it's been done and that's it. I couldnt ask for a better system. Review collected by and hosted on G2.com.

What do you dislike about BugHerd?

There is nothing that I dislike about this system. Review collected by and hosted on G2.com.

Response from Marina Domoney of BugHerd

Hi Kristy

Thanks for taking the time to write us a review - we really appreciate it! It's great to hear about how easy and efficient you find BugHerd. That's what we strive for and our web dev team works hard to continue making it even easier.

Regards

Marina.

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