Bigcommerce has started a partner educational program which allows the users of the app to understand the flow of the BM which is a great thing to do. They also provide certificates for the course. You can implement Bigcommerce smoothly and replace the existing old BM. If site is having products and orders are being placed then this app is best for daily use. The Customer support is also good. They provide a solution instantly if you face any problem. The BM is easy to use on a daily basis. The Layout of the BM is easily understandable. If you are not IT professional then you can also use the BM easily. Review collected by and hosted on G2.com.

New issue that we faced in the project that when we integrated the third-party app "PIMBERLY - which is a product information management tool", there were some restrictions that caused an issue with updating the metafields of the products of the site This is why we needed to update the code and add a new metafield to get our work done.

If you find any issue with their BM, then they will release the required changes once in six months with all other changes. which is quite annoying. Review collected by and hosted on G2.com.

The best part about using BigCommerce has been their support team. They’ve consistently gone above and beyond, always quick to respond and incredibly helpful when it comes to navigating the platform. Whether it’s resolving technical issues or guiding me through features, their support has made the entire experience so much smoother. Honestly, it’s been the biggest upside of choosing BigCommerce. Review collected by and hosted on G2.com.

One of the main downsides of BigCommerce is the limited customization options. To make meaningful changes, it often feels like you need a developer’s help, which can be frustrating if you’re looking for flexibility. On top of that, many of the available apps aren’t very integration-friendly, making it harder to streamline everything into one smooth workflow. Review collected by and hosted on G2.com.

BigCommerce provides great flexibility and making it a great choice for all sized of business. BigCommerce is highly scalable, that means it can grow with a business as its needs evolved. It is also famous for it's inbuilt features likes SEO tools, customizable templates and a intuitive dashboard that simplifies managing a store. Review collected by and hosted on G2.com.

Overall it's great but its pricing can be bit difficult for the small organizations and start-ups. Review collected by and hosted on G2.com.

Easy to use, import and export product data into the backend. You can track the order status, send invoice via email. There is no need to have several plugins or tools to do everything. Inbuild store also provides marketing applications to send promotional emails. No clunky feeling, clean dashboard, showing sales revenue, set up custom functions for the products as well. Review collected by and hosted on G2.com.

Nothing as of now. The New version updates may be sometimes time consuming. Review collected by and hosted on G2.com.

The app was easy to integrate and replace the existing BM. The UI of the app is user friendly. The BM is used daily for orders, updation of product details. It has an extra feature of App Marketplace in which we can easily integrate third party services through bigcommerce. It offers a lot of customisation options. Either we can use the storefront of bigcommerce or we can easily integrate other storefront too as we used in our project. Customer Support is very good solves all the issue raised related to app. Like we were facing issues related to checkout that if the user comes from checkout to storefront the user is logged out on the storefront as we are using storefront of next.js/vercel . Customer support helped us a lot in resolving this issue. Review collected by and hosted on G2.com.

1. Any issue raised related to app is released after a long time.

2. Products - UI lacks/Hangs when any product is opened. Review collected by and hosted on G2.com.

I like the Built-in Features: BigCommerce has more native features than most competitors, reducing reliance on third-party apps. Out-of-the-box capabilities like faceted search, multi-currency support, real-time shipping quotes, and abandoned cart saver are huge wins.

API Flexibility is Great: With an open API structure and headless commerce capabilities, developers can build truly custom solutions while marketers still enjoy an intuitive backend.

Great Multi-Channel Selling: Native integrations with Amazon, eBay, Facebook, TikTok, and Google Shopping make omnichannel selling seamless. Review collected by and hosted on G2.com.

While the Stencil theme framework is solid, drag-and-drop design capabilities aren’t as intuitive as Shopify’s or Wix’s. Beginners might feel a steeper learning curve.

The App Ecosystem, Is growing fast, but still slightly behind Shopify in terms of third-party app variety.

While competitive at the entry level, BigCommerce automatically upgrades you to higher tiers based on your revenue, which can catch some users off guard. Review collected by and hosted on G2.com.

BigCommerce continues to evolve and improve. We haven't had any significant issues; some small incidents have occurred, but the website and checkout were not affected. Review collected by and hosted on G2.com.

The biggest challenge we’ve faced is maintaining customizations when updating themes, specifically the home page. It would be great if there were more product collections available such as customer browsing history, related to your search, etc. If BigCommerce offered tools to manage theme file updates, allowing changes to be merged or “version-controlled”, we could upgrade our site design without manual rework or risk of losing important modifications. Review collected by and hosted on G2.com.

Big Commerce's user interface was, BY FAR, the easiest that I've used. It integrated easily with our ERP system and makes returns a breeze. It's secure and weeds out fraudulent orders exceptionally well. Because of it's integration with Zonos, we are able to ship around the world easily and accurately. Their customer service is exemplary as well. I never have to wait for someone to help and they always resolve the issue quickly and completely. Review collected by and hosted on G2.com.

I haven't found a downside or "con" about Big Commerce yet! Review collected by and hosted on G2.com.

its works well with Built in SEO, multi channel selling, customizing domains and adding other marketing application to promote my products. Its like an all in one built inn platform. Review collected by and hosted on G2.com.

Nothing much but version upgrades are sometimes tedious and also creating custom functions is not beginner friendly may be using AI to create a Workflow would be very helpful, Review collected by and hosted on G2.com.

The support from BigCommerce has been great along with the features that get rolled out in the B2B space. We spent an extensive time choosing the right platform and we made the best decision going with BigCommerce. Review collected by and hosted on G2.com.

I dislike the page builder if you are using the out of the box front-end. If you go headless there is a lot more flexibility but more difficult to maintain. I believe they are solving this issue with catalyst and makeshift. Review collected by and hosted on G2.com.