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BigCommerce Reviews & Product Details - Page 3

BigCommerce Product Details

Pricing

Pricing provided by BigCommerce.

Standard

$29.95
/ per month

BigCommerce Media

BigCommerce Demo - BigCommerce Dashboard
Monitor, manage and customize all aspects of your store from the control panel
BigCommerce Demo - Themes Marketplace
Choose from hundreds of free and premium design templates to create a beautiful storefront
BigCommerce Demo - Help Center
Find innovative and quick solutions for all of your ecommerce challenges, with expert support every step of the way
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BigCommerce Reviews (561)

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Reviews

BigCommerce Reviews (561)

View 2 Video Reviews
4.2
561 reviews

Pros & Cons

Generated from real user reviews
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Doug W.
DW
Webmaster
Small-Business (50 or fewer emp.)
"Easy to manage shopping cart - but poor static page management."
What do you like best about BigCommerce?

No need for many third-party apps—BigCommerce includes tools like product reviews, coupons, multi-currency, and SEO-friendly URLs right out of the box. Review collected by and hosted on G2.com.

What do you dislike about BigCommerce?

Unexpected cost increases can hit growing businesses hard. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
AN
Mid-Market (51-1000 emp.)
"Exceptional Service to Wreaths Across America"
What do you like best about BigCommerce?

Our quarterly meetings with Rachelle and team are very informative. She is always on top of our needs and her response and dedication to our needs is top notch. Review collected by and hosted on G2.com.

What do you dislike about BigCommerce?

I manage our customer operations team and do not get to work inside Big Commerce from an IT standpoint. I really do not have anything to respond with. I do know recently our coupon codes have been an issue. Review collected by and hosted on G2.com.

Verified User in Retail
UR
Small-Business (50 or fewer emp.)
"Great online selling platform with a few shortcomings"
What do you like best about BigCommerce?

The simplicity and ease of use make Big Commerce the best in my opinion. Review collected by and hosted on G2.com.

What do you dislike about BigCommerce?

There is no way to optimize shipping for orders without a $200 per month add on app. The lack of this turns customers away due to shipping being crazy expensive when there are multiple items to an order. This feature is included with Shopify. Review collected by and hosted on G2.com.

Priyanka J.
PJ
Application Support Lead @ Eli-Lily
Mid-Market (51-1000 emp.)
"BigCommerce Review"
What do you like best about BigCommerce?

1) I like the most that the platform has no-code or low code functionality.

2) The platform does integrate with every system and various build in API for various scenario's covering B2B and B2C market. Review collected by and hosted on G2.com.

What do you dislike about BigCommerce?

I dislike that if they are making any beta changes, please provide documents earlier and may be a demo to be ready for the implemntations. Review collected by and hosted on G2.com.

Durga Akhila C.
DC
vice president
Small-Business (50 or fewer emp.)
"My take on the Global Sensation Big Commerce"
What do you like best about BigCommerce?

Big Commerce has helped many businesses by being scalable enough to small businesses as well as big ones.The customization based on business problems is the coolest feature i have ever seen in a commerce platform ever before.The multi language facility has helped a lot businesses globally increasing their reach.The usage is also easy to adapt and not very difficult.the implementation happens to be the fastest thing associated with the platform.They provide a amazing customer support and thats is the most accesible feature making their platform a global leader.Most of the users come back to the product increasing its frequency of use .Its can be easily integrated with any kind of platforms required. Review collected by and hosted on G2.com.

What do you dislike about BigCommerce?

There is pretty much nothing to dislike about such a good platform as it provides all thenecessary and out of box features . Review collected by and hosted on G2.com.

Shannon W.
SW
Voice Over Artist
Small-Business (50 or fewer emp.)
"Simple solution."
What do you like best about BigCommerce?

New upgrades made all the features more user friendly. I use this software daily and love it! Review collected by and hosted on G2.com.

What do you dislike about BigCommerce?

Maybe make it a little more streamlined for those who are new to using this kind of software. Review collected by and hosted on G2.com.

Verified User in Retail
AR
Small-Business (50 or fewer emp.)
"I've worked with companies that have used BigCommerce, but more who have used with Shopify."
What do you like best about BigCommerce?

I began my career working at a company who used BigCommerce and because the design was already in place, I found doing easy things like switching web banners and updating product photos and descriptions to be quite easy.

While I have not used BigCommerce's customer service myself, I have heard from other designers that they are much better than Shopify, which unless you are a top tier account, can be a bit frustrating to talk to someone. Review collected by and hosted on G2.com.

What do you dislike about BigCommerce?

Having re-designed websites on both BigCommerce and Shopify, I found BigCommerce to be a bit less intuitive. As a graphic designer, I do not know much HTML/CSS so I rely heavily on using a template as a framework and doing light tweaks from there. It felt much more intuitive to use Shopify's overall interface and I preferred it over BigCommerce as someone who is more visual and not technical.

The templates Shopify offers also felt like they much more aligned with what I needed and what my company wanted. Review collected by and hosted on G2.com.

Dee L.
DL
Owner
Small-Business (50 or fewer emp.)
"Works well. Had its ups and downs"
What do you like best about BigCommerce?

The price kept increasing without adding any features that we were interested in using. Review collected by and hosted on G2.com.

What do you dislike about BigCommerce?

We ended up switching to Shopify. It has many functions built in, plus apps that's I can install for added functionality without requiring a developer. Very happy that we switched. Review collected by and hosted on G2.com.

RC
Ecommerce Manager
Small-Business (50 or fewer emp.)
"Great Ecommerce Platform"
What do you like best about BigCommerce?

Ease of use, ever expanding app marketplace. If there's something you want to do that Bigcommerce doesn't do out of the box, there is probably an app that does it. Customer support is absolutely top notch. Always friendly and very knowledgeable. Implementation was handled by our developer but it has been a breese to use ever since. Review collected by and hosted on G2.com.

What do you dislike about BigCommerce?

Not as customizable as we'd like on certain features. It's good that you can get an app to do what you want, but then you have to pay for that app to do what should be done natively. Also the gift card system leaves a lot to be desired. Review collected by and hosted on G2.com.

Deepak K.
DK
Director
Small-Business (50 or fewer emp.)
"A Complete E-commerce Solution for Growing Businesses"
What do you like best about BigCommerce?

Ease of use aside, Big Commerce has been an invaluable part of our growth. Its integration capabilities have been deployed seamlessly across a myriad of apps including Klaviyo, Search Spring and a multitude of other automation tools employed across the site which has been crucial in our being a low cost model. The platforms open API enables easy customisation allowing us a much clearer insight into customer behaviour and internal business performance. several features of BigCommerce have directly contributed to our business growth. The platform’s scalability, with its ability to handle high-volume transactions without sacrificing speed or performance, has been a game-changer as our business has expanded. Its inbuilt SEO tools and mobile optimization features have significantly improved our online visibility and search rankings. Plus, with BigCommerce’s advanced product management features and automation capabilities, we’ve been able to manage inventory and orders efficiently, helping us scale without increasing our team size an increasing costs. Review collected by and hosted on G2.com.

What do you dislike about BigCommerce?

No issues thus far at all. A very responsive local team in case of any issues. Review collected by and hosted on G2.com.

Pricing Options

Pricing provided by BigCommerce.

Standard

$29.95
/ per month

Plus

$79.95
/ per month

Pro

299.95
/ per month
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BigCommerce Features
Storefront Design Tools
Product Visualization
Recommendations / Personalization
Content Management
Product Configuration
Product Search and Filtering
Checkout Process
Shipping Options
Tax Display and Processing
Customization
Security
Performance and Reliability