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BigPanda

By BigPanda

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BigPanda Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the noise reduction and streamlined incident management by BigPanda's alerting system, enhancing workflow efficiency. (1 mentions)
Users value the alert management capabilities of BigPanda for reducing noise and streamlining incident management. (1 mentions)
Users value the automation of workflows in BigPanda, which enhances efficiency and reduces incident management noise. (1 mentions)
Users value the easy integrations of BigPanda, enhancing incident management and automating workflows effectively. (1 mentions)
Users value the streamlined incident management in BigPanda, which effectively reduces noise and automates workflows. (1 mentions)

Top Pros or Advantages of BigPanda

1. Alerting System
Users value the noise reduction and streamlined incident management by BigPanda's alerting system, enhancing workflow efficiency.
See 1 mentions

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Verified User
A

Verified User

Enterprise (> 1000 emp.)

4.5/5

"Our environment gotten quite better because of BigPanda"

What do you like about BigPanda?

reducing noise, streamlining incident management, and automating workflows

2. Alert Management
Users value the alert management capabilities of BigPanda for reducing noise and streamlining incident management.
See 1 mentions

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Verified User
A

Verified User

Enterprise (> 1000 emp.)

4.5/5

"Our environment gotten quite better because of BigPanda"

What do you like about BigPanda?

reducing noise, streamlining incident management, and automating workflows

3. Automation
Users value the automation of workflows in BigPanda, which enhances efficiency and reduces incident management noise.
See 1 mentions

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Verified User
A

Verified User

Enterprise (> 1000 emp.)

4.5/5

"Our environment gotten quite better because of BigPanda"

What do you like about BigPanda?

reducing noise, streamlining incident management, and automating workflows

4. Easy Integrations
Users value the easy integrations of BigPanda, enhancing incident management and automating workflows effectively.
See 1 mentions

See Related User Reviews

Verified User
A

Verified User

Enterprise (> 1000 emp.)

4.5/5

"Our environment gotten quite better because of BigPanda"

What do you like about BigPanda?

reducing noise, streamlining incident management, and automating workflows

5. Incident Management
Users value the streamlined incident management in BigPanda, which effectively reduces noise and automates workflows.
See 1 mentions

See Related User Reviews

Verified User
A

Verified User

Enterprise (> 1000 emp.)

4.5/5

"Our environment gotten quite better because of BigPanda"

What do you like about BigPanda?

reducing noise, streamlining incident management, and automating workflows

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BigPanda Reviews (118)

Reviews

BigPanda Reviews (118)

4.5
118 reviews
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Verified User in Computer Games
AC
Enterprise (> 1000 emp.)
"Our environment gotten quite better because of BigPanda"
What do you like best about BigPanda?

reducing noise, streamlining incident management, and automating workflows Review collected by and hosted on G2.com.

What do you dislike about BigPanda?

Did not come acroos about any of them till now Review collected by and hosted on G2.com.

Bharani Raaj K.
BK
Small-Business (50 or fewer emp.)
"Excellent AI Enabled Platform"
What do you like best about BigPanda?

I like best about Bigpanda is it allows DevOps teams to work more effectively using Machine Learning & Artificial Intelligence technologies by Handling enormous Volumes of Complex raw data, which helps the management to get real-time updates. Review collected by and hosted on G2.com.

What do you dislike about BigPanda?

The Support is not compelling and needs improvement if a Low or Medium support case is required. It takes 3 to 5 days to get a response. If we are escalating, they respond immediately. Review collected by and hosted on G2.com.

Jaspreet S.
JS
Network System Engineer
Internet
Enterprise (> 1000 emp.)
"BigPanda - An Effective and Efficient NOC Monitoring Tool"
What do you like best about BigPanda?

1) BigPanda aggregates data from inbound tools such as Icinga, ThousandEyes, Prometheus, Jira, and others. BigPanda’s machine learning will correlate data into a small number of actionable incidents as they are detected in real-time before they escalate into outages.

2) BigPanda's integration with Outbound Tools such as Slack, WebEx, Teams, JIRA, ServiceNow, etc., automates and streamlines the incident response lifecycle across incident triage, ticketing, and notifications allowing accelerated remediation. Review collected by and hosted on G2.com.

What do you dislike about BigPanda?

1) BigPanda still lacks the feasibility to show the alert count in a particular incident which would be very helpful to NOC and IT Ops in some instances to determine the alert count.

2) BigPanda needs to improve on the Activity Tab front, wherein we can't currently filter between Comments, Incident Sharing and Incident status changes. Review collected by and hosted on G2.com.

Pavithra G.
PG
Data engineer
Information Technology and Services
Small-Business (50 or fewer emp.)
"AIOPS intelligent alert correlation tool"
What do you like best about BigPanda?

Easy to integrate API connectors - easily integrate with various monitoring tools available in the environment

Alert correlation - Correlate the alerts against the CI/CD change request to quickly resolve the incidents

Noise reduction - Correlate alerts and reduce the duplication of alerts from multiple monitoring tools Review collected by and hosted on G2.com.

What do you dislike about BigPanda?

Open box machine learning - even though it is said to allow customization on trained machine learning models, it is not effective as it seems. The control we have over the ML model is significantly less. Review collected by and hosted on G2.com.

Erik R.
ER
Application Engineer
Mid-Market (51-1000 emp.)
"User friendly while using correlation"
What do you like best about BigPanda?

The application for the most part on the surface extremely user-friendly. The analytics displayed are layed out in a way that could be shown to any executive and they should be able to clearly understand what the infographic means. Review collected by and hosted on G2.com.

What do you dislike about BigPanda?

I am a little let down by the machine learning aspect of the Big Panda. The correlations we're getting appear to just be a large pivot table labeled out line by line. The system just appears to be taking the most common entities and listing them i'm not seeing where the learning is coming in. Review collected by and hosted on G2.com.

Zahrah A.
ZA
System Administrator
Enterprise (> 1000 emp.)
"Excellent alert monitor by BigPanda"
What do you like best about BigPanda?

We love that BigPanda can easily integrate with our external software to consolidate data and incident notifications. Customer support is very responsive to our inquiries and support tickets. Review collected by and hosted on G2.com.

What do you dislike about BigPanda?

BigPanda delays or slows down a bit if the structure is integrated with extensive infrastructure and external tools. Other than these issues, everything is perfectly structured. Review collected by and hosted on G2.com.

NG
Senior NOC Manager
Enterprise (> 1000 emp.)
"Unified Analytics in action."
What do you like best about BigPanda?

The BP team was very insightful and I like the way they organized the meeting. The free drinks were a great way to give the meeting an extra level to help bridge the gap of not having everyone in a room together. The cool thing about the meeting was that after the presentation was done some of the attendees stayed over and talked through some of their personal experiences which gave more insight about how BP is being used in different places. Review collected by and hosted on G2.com.

What do you dislike about BigPanda?

I think that the meetings could have a section for the attendees to have a good Q&A for their use cases at the end. I think it was really valuable hearing from them plus the guest speakers. Review collected by and hosted on G2.com.

Elson P.
EP
Search Engine Optimization Analyst
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"The API integration for BigPanda was effective. It allows for a quicker onboarding process."
What do you like best about BigPanda?

The alert correlation function assists in combining similar warnings. Using an open integration hub, event management, and enrichment engine, it can store and act on information to increase profitability. Review collected by and hosted on G2.com.

What do you dislike about BigPanda?

The dashboard element of the tool could be improved, and it should contain a capability for querying the data. This wouldn't be the case if asset records weren't updated and the Operations had to allocate the alerts to support groups manually. Review collected by and hosted on G2.com.

Harrison B.
HB
Network Administrator
Mid-Market (51-1000 emp.)
"The best tool for data transformation into useful business insights"
What do you like best about BigPanda?

BigPanda has the capability to observe and integrate suitable data in applications to accelerate workflows. It provides advanced intelligence that helps my team to plan and implement networking projects efficiently. The platform detects workflow downtime in the right time and provides solution for unlocking all the business potentials. Review collected by and hosted on G2.com.

What do you dislike about BigPanda?

BigPanda has provided solutions to most of the solutions that we used to face in the enterprise. I have not experienced any problem that can slowdown our progress. Review collected by and hosted on G2.com.

JM
IT system administrator
Mid-Market (51-1000 emp.)
"Excellent automation triage and incident response"
What do you like best about BigPanda?

I like BigPanda because of its Automation capabilities, it has made it possible for us to automatically triage all incidents within our IT stack, intergration with our SOAR solution it automatically correlates all incidents, deploys relevant triage efforts and automatically employs required response and remediation actions. Because of BigPanda all incidents are identified, investigate and accurately responded to enhancing and strengthening our security while improving the genral health and performance of our applications. Review collected by and hosted on G2.com.

What do you dislike about BigPanda?

I am still learning how to navigate and utilize this product well, seeing that we started using it about 6months ago. but so far we haven't seen anything to dislike about BigPanda. It has delivered on all its product promise to us. Review collected by and hosted on G2.com.