Bluecore Reviews & Product Details - Page 4

The foundation of the Bluecore platform is data-driven. The AI allows us to tailor our emails to specific audiences and personalize content based on user behavior. You can easily segment discount affinity buyers, at risk buyers, high predicted LTV users, etc. The product recommendations content in our emails since switching to Bluecore has performed very strongly, since it is personalized to the reader's habits. Review collected by and hosted on G2.com.

There are frequently loading screens especially when navigating between sections. I hope that the times are decreased in the future. Review collected by and hosted on G2.com.

Helpful team, true 1:1 personalizations. Review collected by and hosted on G2.com.

The setup is relatively complicated and the platform is new so some tweaking still needs to be done in terms of flexibility and ease of segmentaiton. You can usually reach the desired result but sometimes it requires some workarounds. Review collected by and hosted on G2.com.

The Bluecore team has continued to exceed expectations and promises from the onboarding, transition, and account management standpoint. They have effectively and efficiently managed a lot of details to ensure a successful onboarding and launch. Review collected by and hosted on G2.com.

I have no complaints to date with elements that have been different than expectations or have not had satisfying results. Review collected by and hosted on G2.com.

The good thing was that the reply was always fast and clear when I sent an email to the Bluecore support team. I was happy that the Bluecore team considered the next step for Crocs. Review collected by and hosted on G2.com.

There were some issues like that the price information of the email and the actual product's were different, that the number of specific email deliveries decreased dramatically. Review collected by and hosted on G2.com.

Ease of use and personalization. Drag and drop editors with mobile views speed up the process to launch tremendously. Review collected by and hosted on G2.com.

Would like to see a more intuitive "academy" structure for learning the program with videos and quizzes that aren't publicly displayed. Smart guides for drag and drop editors would be nice to have. Review collected by and hosted on G2.com.

I love the encouragement of customer personalization that Bluecore offers, not only based on a customer's activity on our website but also how they interact with us on social media. Review collected by and hosted on G2.com.

There's a lot to review when doing something new, and often, it can take a lot to read and then process before getting a clear answer. I wish there were more straightforward solutions, but that said, once I understand the process, I feel more confident. Review collected by and hosted on G2.com.

Great knowledge base that answers all your questions and gives examples of campaigns to run. Like the onsite campaign tools that you can run. Much more functionality than Bronto Software. Review collected by and hosted on G2.com.

As I am new to the platform I experienced a few issues when putting together campaigns. But I was able to reach out to my customer success manager and support team and they helped solve my issues. Review collected by and hosted on G2.com.

Ability to slice and dice data almost real-time.

Real customer services and quick response times. Too many companies are moving to automated customer service / support and it's so frustrating. Hoping Bluecore does not that. Review collected by and hosted on G2.com.

Cost structure for already very engaged programs was a tough pill for the business to swallow. Review collected by and hosted on G2.com.

By far the best part of using Bluecore is the product and account support we receive. Our dedicated success manager has been vital to keeping our positive growth going and we wouldn't be able to do this without them. The level of support we receive is better than any other 3rd party vendor we use. The amount and depth of features Bluecore has is important for us to be able to reach our customers with the right products and right messages. Review collected by and hosted on G2.com.

The learning curve for using the system is somewhat steep, however that is expected with the amount of features and details you can go into. Having the success manager helps out with guiding us through using the system. Review collected by and hosted on G2.com.

The platform is very easy to use and the Bluecore team is very responsive, helpful, and dedicated to their clients. Review collected by and hosted on G2.com.

There are some small nuances between Bluecore and our previous ESP that I wish Bluecore had, such as a more direct view of changes in your database size. Review collected by and hosted on G2.com.