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CareAcademy Reviews & Product Details - Page 4

CareAcademy Product Details

CareAcademy’s mission is to accelerate the world’s transition to a caregiver-centric healthcare system by elevating caregivers and enabling excellent health outcomes. With a care enablement platform that offers accessible and engaging training content, streamlined technology solutions, compliance management, and measurable insights, CareAcademy is transforming the way we train essential caregivers. CareAcademy is trusted by over 2,000 home care, home health and senior living providers. To learn more, visit www.careacademy.com.

Seller

CareAcademy

Discussions

CareAcademy Community

Languages Supported

Spanish

Product Description

CareAcademy creates online training that empowers senior care professionals to deliver the highest caliber of service and improve the lives of older adults. More than 200,000 direct care workers are learning and growing professionally through CareAcademy. Coupled with its advanced reporting, training, and compliance management dashboard, CareAcademy is an end-to-end, scalable training solution that transforms home care businesses into efficient industry leaders.

Overview by

Ashwin Choithramani

Pricing

Pricing provided by CareAcademy.

Essentials

Starting at $239.00

25 User Seats Included in Every Plan (Additional User Seats Purchased Separately) Per Month

Advanced

Starting at $383.00

25 User Seats Included in Every Plan (Additional User Seats Purchased Separately) Per Month

View More Pricing Information

Top-Rated Alternatives

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CareAcademy Media

A new caregiver will be prompted to review a welcome video to begin learning.

Caregivers will have access to begin any classes in which they've been enrolled.

Each class contains a list of objectives to review prior to beginning the class.

Admins can view caregiver insights and training progress on their dashboard, at-a-glance.

G2 reviews are authentic and verified.

Here's how.

RM

Renee M.

Client Care Manager

Mid-Market (51-1000 emp.)

9/29/2022

"Knowledge"

5/5

What do you like best about CareAcademy?

I like that Care Academy is easy to use. Review collected by and hosted on G2.com.

What do you dislike about CareAcademy?

I have not had any downsides or dislikes with Care Academy thus far. It has been an excellent tool for all existing caregivers. Review collected by and hosted on G2.com.

MB

Markita B.

Administrator

Small-Business (50 or fewer emp.)

9/29/2022

"I love everything About care academy"

5/5

What do you like best about CareAcademy?

Easy to contact , easy onboarding and I love the different topics and specialty training options they offer Review collected by and hosted on G2.com.

What do you dislike about CareAcademy?

There honestly isn't anything I can think of that I dislike right now lol Review collected by and hosted on G2.com.

TS

Tracy S.

Client Services Manager

Small-Business (50 or fewer emp.)

11/18/2021

"Excellent Training Platform for Caregivers"

5/5

What do you like best about CareAcademy?

I love that the videos are made with in-home caregivers as our Angels are all working in homes with their clients. The supervisors' advice to caregivers in the video is similar to the language we use in the field. Everything is up-to-date and new classes are always beneficial to our team. Review collected by and hosted on G2.com.

What do you dislike about CareAcademy?

I wish that the reporting was easier to do. At this time, I have to run a report of all classes completed, then filter for caregivers. I'm hoping that this will improve in the next year. Review collected by and hosted on G2.com.

What problems is CareAcademy solving and how is that benefiting you?

We have been able to switch over to online training seamlessly while the pandemic is ongoing. A survey done of our employees shows that they prefer a mix of online and hands-on training, so we will continue to offer both in the future. We are able to get California State requirements completed easily using the Initial Training track that we set up in the system. We can also assign quick video tips from the library for specific ADLs that a caregiver might need help with. Review collected by and hosted on G2.com.

JA

Jesse A.

Employee Care Manager

Mid-Market (51-1000 emp.)

1/4/2022

"Great Product"

4.5/5

What do you like best about CareAcademy?

I love how customizable CareAcademy is; you can taylor it to your needs. I also really enjoy how responsive the support team is. They've always helped every issue I've had in a timely manner. Review collected by and hosted on G2.com.

What do you dislike about CareAcademy?

Some of the language and phrasing around having classes full, seats assigned, activating and deactivating can be a little confusing. I feel like there should be an easier way of understanding those items. Review collected by and hosted on G2.com.

Recommendations to others considering CareAcademy:

If you're on the fence about CareAcademy, you should try it. It's worth the plunge for consistency. Review collected by and hosted on G2.com.

What problems is CareAcademy solving and how is that benefiting you?

We are solving the problems of consistent training and accessibility to training. It can be a challenge scheduling everyone and making sure that everything is presented in the same capacity and mannger. CareAcademy helps. Review collected by and hosted on G2.com.

AP

Aubre P.

M

Mid-Market (51-1000 emp.)

11/23/2021

"I truly couldn't be happier with our relationship with CareAcademy."

5/5

What do you like best about CareAcademy?

What I appreciate the most are the people who work for CareAcademy - every single person I've worked with is timely, efficient, friendly, and each interaction has resulted in awesome outcomes, seriously. Review collected by and hosted on G2.com.

What do you dislike about CareAcademy?

So far, there's been nothing I dislike. Since we began working with them over a year ago, it's been a fantastic experience. Review collected by and hosted on G2.com.

What problems is CareAcademy solving and how is that benefiting you?

Caregiver training is the obvious problem that we're solving. The platform we used before was not very engaging, and I think the way their platform was set up made it a hassle for caregivers to take the courses if they didn't have personal computer access. CareAcademy is not only engaging content-wise, but our teams can go through the courses right from their phone. We've seen a much higher completion rate since working with CareAcademy. Review collected by and hosted on G2.com.

AH

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

12/21/2021

"Horrible service and experience."

0/5

What do you like best about CareAcademy?

Nothing is helpful. Continually charged after requesting cancelation. They have attempted to have me meet with someone virtually to further discuss my request but I have continually told them I am unavailable. They have refused to assist me and continue to charge monthly. Review collected by and hosted on G2.com.

What do you dislike about CareAcademy?

Everything. Continually charged after requesting cancelation. They have attempted to have me meet with someone virtually to further discuss my request but I have continually told them I am unavailable. They have refused to assist me and continue to charge monthly. Review collected by and hosted on G2.com.

Recommendations to others considering CareAcademy:

Be careful signing up because they make it impossibly difficult to discontinue services and will continually charge you exorbitant fees.Continually charged after requesting cancelation. They have attempted to have me meet with someone virtually to further discuss my request but I have continually told them I am unavailable. They have refused to assist me and continue to charge monthly. Review collected by and hosted on G2.com.

What problems is CareAcademy solving and how is that benefiting you?

Nothing. Continually charged after requesting cancelation. They have attempted to have me meet with someone virtually to further discuss my request but I have continually told them I am unavailable. They have refused to assist me and continue to charge monthly. Review collected by and hosted on G2.com.

Response from Cameron Olshansky of CareAcademy

edit

Hi there, thank you for taking the time to share your review. We take feedback like this very seriously at CareAcademy - and we truly apologize for any challenges you encountered while attempting to exit your contract.

We are committed to providing top quality service to all of our customers, even as part of the cancellation process. As you noted, we have attempted to schedule a conversation with you on multiple occasions to understand more about where our platform fell short of meeting your needs and work out a cancellation agreement.

I am sorry that our team has not been able to find a mutually agreeable time to meet with you. We understand that running an agency is very time consuming and that your availability to discuss your cancelation options might be limited. With that said—and at your convenience—please give us a call at (866) 227-3895. Our team is more than happy to work with you on your options and gather the details we need to close out your account. Thank you.

AH

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

12/13/2021

"Good support & willingness to develop things that meet our needs"

3.5/5

What do you like best about CareAcademy?

With CareAcademy, they have been very open to hearing our suggestions and our needs for the different training & development goals that we have had. They also assisted us by expanding their pre-built curriculums to capture our needs for Canadian caregivers which has been helpful. Additionally, the support has been helpful and they always do their best to get questions answered fully and efficiently. Review collected by and hosted on G2.com.

What do you dislike about CareAcademy?

The main dislike is that the classes are only meant to be online, and there is no feature that allows us to turn the training into group settings, as we prefer to start our team members off in a more collaborative training environment before they proceed into working for us. While convenient for the remote-nature of many in-house caregivers, it is harder to utilize CareAcademy for our initial training because of this lacking feature. Review collected by and hosted on G2.com.

What problems is CareAcademy solving and how is that benefiting you?

Problems being solved by CareAcademy are the tracking elements for our continuing education. We haven't completely rolled out the training program to our teams as of yet due to delays with our API integration, but expect to realize further gains through employee engagement and more opportunities for their own personal and professional development. Review collected by and hosted on G2.com.

Response from Cameron Olshansky of CareAcademy

edit

Hi there, thank you so much for your review. We truly appreciate your feedback! We're thrilled to hear that expanding our curricula has helped train your Canadian caregivers and that our support team has been able to efficiently meet your needs.

We understand that online training has its advantages, but for agencies who prefer a hybrid approach to training, this is very helpful feedback. We'll make sure that it gets into the hands of the appropriate teams.

We look forward to hearing about your successes with tracking CEs! Keep us posted on the progress of the program. We love hearing about personal and professional development opportunities for caregivers.

EP

Erin P.

Director

Small-Business (50 or fewer emp.)

12/16/2021

"Great content!"

4.5/5

What do you like best about CareAcademy?

CareAcademy is easy for our caregivers to use and has informative, helpful content for our employees to do their jobs better. The interface is easy to use as an administrator. Review collected by and hosted on G2.com.

What do you dislike about CareAcademy?

I wish there was an easy way to track the completion records (for payroll specifically). There might be a solution that I'm not aware of, but we just have to go through and count each hour that our caregivers have completed. Review collected by and hosted on G2.com.

Recommendations to others considering CareAcademy:

Have one person on your staff manage and track the CareAcademy courses. Review collected by and hosted on G2.com.

What problems is CareAcademy solving and how is that benefiting you?

Trainings are great, easy to complete, and marketable. Our caregivers are learning to be better at their jobs, and we market that our caregivers are trained monthly online. Review collected by and hosted on G2.com.

Response from Cameron Olshansky of CareAcademy

edit

Hi Erin, thank you for sharing your review! Ease of use for both admins and caregivers is a top priority for us, so we are glad to hear that CareAcademy is working well for your team across the board.

For tracking completions for payroll, I've linked an article that might be helpful to you. If there is functionality that we might be missing to make tracking and reporting completions for payroll easier, we'd appreciate the opportunity to discuss it with you. We're always looking to optimize our reporting - so additional feedback would be very much appreciated. Please reach out to our team at hello@careacademy.com and reference this review so we can keep the conversation going. Thank you again for your feedback!

See how CareAcademy improved

ME

Matt E.

Director of Sales and Operations

Mid-Market (51-1000 emp.)

6/30/2022

"Robust Training Platform"

5/5

What do you like best about CareAcademy?

CareAcademy's attention to creating courses recognized at the state level drives our employer value with job seekers. Review collected by and hosted on G2.com.

What do you dislike about CareAcademy?

Could increase integrations with HR platforms for centralized employee files Review collected by and hosted on G2.com.

EC

Employee C.

Employee Care Manager

Mid-Market (51-1000 emp.)

12/14/2021

"Great For Training"

4/5

What do you like best about CareAcademy?

The training programs and options that are available to utilize and extensive and thorough. It's very user friendly, intuitive, and super customizable which we really appreciate. Review collected by and hosted on G2.com.

What do you dislike about CareAcademy?

Sometimes some of language around having seats filled, deactivated users, etc. can be a little confusing. I'm my efforts to contact customer services regarding this, they seemed just as confused as I was so not incredibly helpful there. Review collected by and hosted on G2.com.

Pricing Options

Pricing provided by CareAcademy.

Essentials

Starting at $239.00

25 User Seats Included in Every Plan (Additional User Seats Purchased Separately) Per Month

Advanced

Starting at $383.00

25 User Seats Included in Every Plan (Additional User Seats Purchased Separately) Per Month

Complete

Starting at $419.00

25 User Seats Included in Every Plan (Additional User Seats Purchased Separately) Per Month

View More Pricing Information

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CareAcademy Reviews & Product Details - Page 4

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