CareAcademy Reviews & Product Details - Page 6

Hi Brianna, thank you for sharing your thoughts and feedback about CareAcademy. Compliance is one of the core components of our product, so to learn that it has been a feature you can depend on is very meaningful to us.

If possible, we'd like to chat with you to learn more about your experience with saving and updating classes after they've been added or removed. If you add or remove a class, it should always save and update; however, keep in mind that it may take a few minutes for our system to process the change. If this isn't how it appears to happen on your end, please let us know so we can look into the issue. Our team can be reached at hello@careacademy.com. We look forward to hearing from you!

Thank you for sharing this great feedback. Having the ability to take training from anywhere is something we will continue to advocate for! Caregivers are always on the go - and being able to meet them where they are is always top of mind for us.

If possible, we'd like to learn more about which languages you are looking to support at your agency. We currently offer Closed Captions (English) and Spanish subtitles, along with subtitles in Hindi, Korean, Russian, and Vietnamese for certain classes. We're always open to learning where we can improve - especially when it comes to the accessibility of our content. Please feel free to reach out to us at hello@careacademy.com to share additional context about the languages you'd like to see offered. Thank you!

Hi there, thank you for sharing your feedback with us! Learner engagement is very important to us at CareAcademy, so we're glad to hear that the content and format of the training is working well for you and your team in Colorado! We'll also be sure to pass along the feedback to our partners at WellSky (ClearCare) that the integration has been successful for you.

In regards to your experience with our support team, we understand that having to explain yourself multiple times can be frustrating. We apologize for the inconvenience it might have caused. Although our support agents operate as a team, it sounds like we have some opportunities to improve how we document and share information internally. We'll make sure to pass along this feedback to the team - and again, thank you for bringing this to our attention.

Thank you for your review! While we're thrilled to hear your caregivers are finding the platform easy to access, we would like to learn more about the challenges you're facing with the integration between WellSky (ClearCare) and CareAcademy. If possible, would you mind getting in touch with us at hello@careacademy.com so we can discuss this in detail? Your feedback is extremely important to our team and we'd like to ensure we're offering a seamless experience with our integration partners.