DialMyCalls is easy to use. I am the Administrator for my company (an electric utility), and I am also a regular User. We use DialMyCalls to inform customers of planned power outages that occur when we need to do system maintenance and improvements - which is very frequent in the summer months. What I like:

- Onboarding employees is easy. It's simple to setup a new user and explain the system.

- I really appreciate that you can make recordings from your phone, on the fly if the situation is emergent.

- The user interface is really easy to understand/operate and if there's something you can't figure out, the live chat has ALWAYS answered my questions and gotten whatever question I had answered or issue I had resolved. DialMyCalls Customer Service is just speedy, top notch and awesome (which is much appreciated in a busy work day).

- If an issue does arise, I already know it can and will be taken care of within minutes with livechat.

- My company's Customer Service team really likes it when I can share a quick screenshot of the call results before the report is ready as well.

- I like that the call results pie chart is generated without even having to generate a report. Review collected by and hosted on G2.com.

There are two things I dislike and both have to do with importing a list. One is that when you're importing a list that has a lot of columns, even if you aren't going to use data from all the columns, you have to delete some of the columns, resave your spreadsheet and then import it. If you don't, and it has too many columns, it won't upload at all. The second is that if you have a formula being used to generate the number in a column, DialMyCalls imports the formula, not the number that you see that the formula generated. So you have go in and do a conversion in Excel, resave the spreadsheet and THEN import it. Just makes a lot of extra steps. Review collected by and hosted on G2.com.

Dial My Calls has been a game-changer for me—twice. I first discovered the platform 7+ years ago and was able to reach over 8,000 parents and students within days. The analytics and connection reports gave us clear visibility into who we reached and how effectively. Recently, I returned to Dial My Calls to follow up on personal business leads and was pleasantly surprised that the cost per contact per broadcast remains approximately the same as it was years ago. Special shoutout to Chris, my account rep—his launch guidance and ongoing platform support have been outstanding. Reliable results, transparent reporting, and fair pricing. I’ll continue to recommend Dial My Calls to my clients and colleagues without hesitation. Review collected by and hosted on G2.com.

As I am new to the compliance regulations regarding use of 800#'s... the ongoing rejection of my# without being informed of a remedy is frustrating. After 4 failed verification attempts, it would be helpful to have support with determining the "Why" and what I need to do to correct this issue. Review collected by and hosted on G2.com.

From a business perspective, DialMyCalls is a huge time-saver for efficiently reaching customers, staff, or groups with mass voice, text, or email alerts. The platform’s intuitive setup lets us segment contacts, schedule announcements, and automate reminders with just a few clicks. The pricing is transparent and affordable, especially for organizations looking to cut down on manual outreach hours. While the mobile app isn’t perfect and there are some limits on message customization, overall it’s a practical, budget-friendly tool that helps us keep everyone informed and connected without hassle. Review collected by and hosted on G2.com.

The downsides of DialMyCalls are mostly about the mobile app, which can be tricky to use on the go. Contact management is a bit basic—you can’t have duplicate numbers or names in one contact, and reports often just show numbers, not names. Editing messages isn’t super flexible, and Spanish message options could be better. Review collected by and hosted on G2.com.

Adding and managing contacts & groups is intuitive. Utilizing the custom contact fields and composing SMS alerts with those in mind is extremely powerful when configured properly. Sending SMS is extremely affordable for those who do not need to send thousands and month.

The miscellaneous quality of life, like seeing how many characters your composed SMS templates will have, is nice. Small touches like that make it feel like the company actually uses and iterates upon their tools. Review collected by and hosted on G2.com.

Only one "Miscellaneous" field is available for each contact. This does limit what you are able to compose per-contact, so additional misc fields would be helpful.

The mobile app currently has a bug(?) where you can see incoming SMS notifications, but are unable to view them in the app unless you have a paid send+receive plan with them. Review collected by and hosted on G2.com.

The customer service is amazing - even during the free trial period I was able to talk to real people on the phone, and the service takes care of many of the fine details needed for setting up compliant SMS campaigns. The system also integrates very well with Zapier, which makes it doubly useful and much less manual than other approaches. The price is reasonable and (once set up) "it just works." Review collected by and hosted on G2.com.

The ramp up us a little long, but I'm not sure there's really a solution there...DialMyCalls helps, for example, register campaigns with each of the carriers (which is nearly impossible to do alone) but that takes a few days....they make it work, and having that compliance means the SMS get through. Review collected by and hosted on G2.com.

It provides a great call out systems for our after-school programs, we operate at 13 different sites serving over 3000 students each year and DialMyCalls makes it easy for us to communicate with the families we serve, not only for emergencies but with general updates. The best thing is how easy it is to use, even the most tech phobic of our staff has not problems learning how to use it quickly and effectively.

We have been using the system for many years so I can't really remember the details of the set up process, but I know, as a busy administrator I didn't have to do a lot to get it off the ground and the staff from DialMyCalls were super helpful and supportive.

I believe in the many year of working with DialMyCalls we have had no more than a tiny issue or two, but as we have come to expect from them, they fixed any issues quickly.

For my organization, DialMyCalls is worth every penny, we love it. Review collected by and hosted on G2.com.

I can honestly say, I don't know of anything that I dislike about it. Thanks for keeping it simple ;) Review collected by and hosted on G2.com.

We are a small micro-school and needed a way for parent communication! This is the best service I was able to find, I love that I can pay as I go! It works perfectly and is SO much better than a group message or any app. Parents don't want another app to download or their phone blowing up from group texts. Also Sarah was amazing and helped me set everything up! She made the process so easy! Review collected by and hosted on G2.com.

I wish there was an option to use credits for two way texting for the pay as you go plan Review collected by and hosted on G2.com.

Our organization previously relied on Voicent for our outreach needs. However, their shift to a BYOS (Bring Your Own SIP) model posed significant challenges. Setting up SIP credentials with our provider, Bell Canada, was not feasible, and even if it were, using our company's phone lines to make nearly 2,000 calls would have rendered our phone system unusable for at least a week.

After thorough research, we discovered DialMyCalls, and it has been a transformative experience. The platform is not only more cost-effective but also incredibly user-friendly. Tasks that previously took us three days with Voicent now take mere minutes.

Highlights:

No SIP Setup Required: Eliminated the complexities associated with SIP configurations.

User-Friendly Interface: Intuitive design made onboarding and daily operations straightforward.

Efficient Messaging: Rapid delivery of voice calls and SMS messages, enhancing our communication efficiency.

Affordable Pricing: Flexible plans that cater to our specific needs without breaking the bank.

In summary, DialMyCalls has streamlined our communication processes, saving us time and resources. We highly recommend it to organizations seeking a reliable and efficient outreach solution. Review collected by and hosted on G2.com.

It is currently unable to generate instant reports while broadcasting to let me know the progress of the work. Review collected by and hosted on G2.com.

DialMyCalls was incredibly easy to set up and start using right away. I didn’t need any training—the platform is very intuitive and user-friendly. Scheduling calls and uploading contacts took just a few clicks. It’s perfect for quick, reliable communication. Overall, a simple tool that does exactly what it promises. Review collected by and hosted on G2.com.

For businesses that do frequent outreach, not being able to upload contacts for one-time text messages is a big limitation. The process feels slower than it should be, especially when timing matters. Getting a number approved also took longer than expected, which delayed our initial campaigns. It’s not ideal if you need to move quickly and connect with new audiences often. Review collected by and hosted on G2.com.

This app has made it easy and efficient to sent text messages to all my customers at the same time. I use it every day and it has allowed me greater productivity which as allowed my income to increase. Once you're in, its easy to navigate, customer support is just a chat box away with quick replies. Review collected by and hosted on G2.com.

Getting started was a bit difficult as I had no idea what I was doing or what information and documents were needed. Customer support was my go-to during this time. Review collected by and hosted on G2.com.