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Digitate Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users highlight the efficiency of AI-driven automation in Digitate, significantly reducing operational efforts and improving incident response times. (19 mentions)
Users value the effort-saving automation of Digitate, enhancing efficiency and reducing downtime for operations teams. (18 mentions)
Users commend the excellent customer support from Digitate, highlighting responsiveness and expertise in technical challenges. (10 mentions)
Users value the efficient issue resolution provided by Digitate, enhancing productivity and system reliability significantly. (10 mentions)
Users value the effective alerting system of Digitate for reducing manual efforts and improving incident management. (7 mentions)
Users value the innovative cognitive capabilities of Digitate, enhancing decision-making through smart, context-aware automation. (5 mentions)
The slow implementation of Digitate often leads to extended timeframes, affecting overall user satisfaction. (5 mentions)
Users find the time-consuming setup process of Digitate hampers efficiency and prolongs implementation timelines. (5 mentions)
Users find a difficult learning curve with Digitate, requiring considerable setup and integration for effective utilization. (3 mentions)
Users find the limited features of Digitate restrict valuable enhancements and complicate initial setup and usage. (3 mentions)
Users find the initial setup to be complex and time-consuming, impacting overall efficiency and experience with Digitate. (3 mentions)
Users note the automation limitations of Digitate, highlighting issues with resource management and implementation processes. (2 mentions)
Users find the poor documentation lacking, which hinders efficient use and understanding of Digitate's features. (2 mentions)
Users express the need for improved resource management to ensure consistent service and reduce dependency risks. (2 mentions)

Top Pros or Advantages of Digitate

1. Artificial Intelligence
Users highlight the efficiency of AI-driven automation in Digitate, significantly reducing operational efforts and improving incident response times.
See 19 mentions

See Related User Reviews

Rajesh S.
RS

Rajesh S.

Enterprise (> 1000 emp.)

5.0/5

"Unearth the capability for your creative transformation"

What do you like about Digitate?

The AI Ops on how you can discover aggregation and correlation, and as it evolves towards modern operational methods, it transforms what SRE and Ops h

Verified User
U

Verified User

Enterprise (> 1000 emp.)

5.0/5

"ignio AIOps for seamless operations"

What do you like about Digitate?

ignio AIOPS has helped us to reduce effort for our operations team and improved MTTR. With its advanced algorithms, it reduces alert noise, translates

2. Automation
Users value the effort-saving automation of Digitate, enhancing efficiency and reducing downtime for operations teams.
See 18 mentions

See Related User Reviews

Verified User
E

Verified User

Enterprise (> 1000 emp.)

3.5/5

"Workig with didgitate has added value to BBD"

What do you like about Digitate?

We use Ignio as one of our Automation/ monitoring tools , it performs really well in monitoring environment and flagging any identified anomalies , W

Verified User
U

Verified User

Enterprise (> 1000 emp.)

5.0/5

"ignio AIOps for seamless operations"

What do you like about Digitate?

ignio AIOPS has helped us to reduce effort for our operations team and improved MTTR. With its advanced algorithms, it reduces alert noise, translates

3. Customer Support
Users commend the excellent customer support from Digitate, highlighting responsiveness and expertise in technical challenges.
See 10 mentions

See Related User Reviews

JOSE LUIS F.
JF

JOSE LUIS F.

Enterprise (> 1000 emp.)

4.5/5

"Ignio SAAS very stable. SAAS migration (from premise) project could have had better execution."

What do you like about Digitate?

We are very happy with the technical stability of Ignio in SAAS. Once Ignio (Holcim use cases) were migrated to SAAS, technically, it is very stable,

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Experience using Digitate Support and Products"

What do you like about Digitate?

The resources of Digitate assign to the project are always ready to help us

4. Issue Resolution
Users value the efficient issue resolution provided by Digitate, enhancing productivity and system reliability significantly.
See 10 mentions

See Related User Reviews

JOSE LUIS F.
JF

JOSE LUIS F.

Enterprise (> 1000 emp.)

4.5/5

"Ignio SAAS very stable. SAAS migration (from premise) project could have had better execution."

What do you like about Digitate?

We are very happy with the technical stability of Ignio in SAAS. Once Ignio (Holcim use cases) were migrated to SAAS, technically, it is very stable,

DB

Dhaval B.

Enterprise (> 1000 emp.)

4.0/5

"Automating User Access Management using Ignio"

What do you like about Digitate?

The automation capabilities significantly enhance efficiency by streamlining user access management processes. The reduction in MTTR is particularly n

5. Alerting System
Users value the effective alerting system of Digitate for reducing manual efforts and improving incident management.
See 7 mentions

See Related User Reviews

Verified User
E

Verified User

Enterprise (> 1000 emp.)

3.5/5

"Workig with didgitate has added value to BBD"

What do you like about Digitate?

We use Ignio as one of our Automation/ monitoring tools , it performs really well in monitoring environment and flagging any identified anomalies , W

Verified User
U

Verified User

Enterprise (> 1000 emp.)

5.0/5

"ignio AIOps for seamless operations"

What do you like about Digitate?

ignio AIOPS has helped us to reduce effort for our operations team and improved MTTR. With its advanced algorithms, it reduces alert noise, translates

6. Innovation
Users value the innovative cognitive capabilities of Digitate, enhancing decision-making through smart, context-aware automation.
See 5 mentions

See Related User Reviews

Verified User
C

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Driving Autonomous IT with Ignio Insights and Evolution"

What do you like about Digitate?

Feedback Mechanism that allows Ignio to learn from every event and continuously improve its responses is a standout capability.

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Digitate Experience"

What do you like about Digitate?

What I appreciate most about Digitate is its forward-thinking approach to innovation in the AI and automation space. The company demonstrates a strong

Top Cons or Disadvantages of Digitate

1. Slow Implementation
The slow implementation of Digitate often leads to extended timeframes, affecting overall user satisfaction.
See 5 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

3.0/5

"Needs to improve feedback and resolution time on support tickets"

What do you dislike about Digitate?

- Time of resolution on support tickets - Feedback of resolution incidents / support tickets - The implementation of solutions must be easy, but the

AM

Adam M.

Small-Business (50 or fewer emp.)

3.5/5

"Ignio from Digitate"

What do you dislike about Digitate?

Time to integrate is longer than expected

2. Time-Consuming
Users find the time-consuming setup process of Digitate hampers efficiency and prolongs implementation timelines.
See 5 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"AIOps Automation @ Sony"

What do you dislike about Digitate?

- Time for the implementations - Lack of process to build future pipeline for automations

VB

Vishwak B.

Mid-Market (51-1000 emp.)

4.0/5

"Automating IT Operations using Ignio Observe, AIOPs"

What do you dislike about Digitate?

1. Depending on the use case the initial pre-requisites set-up can take long time 2.Faster ticket resolution and timely delivery of enhancements woul

3. Difficult Learning
Users find a difficult learning curve with Digitate, requiring considerable setup and integration for effective utilization.
See 3 mentions

See Related User Reviews

Shubhra B.
SB

Shubhra B.

Enterprise (> 1000 emp.)

3.5/5

"Accelerating digital transformation using Ignio SaaS"

What do you dislike about Digitate?

Learning curve is steep for IT teams to fully utilize its capabilities

Verified User
U

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Automating IT Operations using Ignio AIOps"

What do you dislike about Digitate?

Digitate can have a steep learning curve and requires significant initial setup and integration effort. Its effectiveness depends heavily on data q

4. Limited Features
Users find the limited features of Digitate restrict valuable enhancements and complicate initial setup and usage.
See 3 mentions

See Related User Reviews

Verified User
E

Verified User

Enterprise (> 1000 emp.)

3.5/5

"Workig with didgitate has added value to BBD"

What do you dislike about Digitate?

We need More direct involvement , but for now its very limited.

VB

Vishwak B.

Mid-Market (51-1000 emp.)

4.0/5

"Automating IT Operations using Ignio Observe, AIOPs"

What do you dislike about Digitate?

1. Depending on the use case the initial pre-requisites set-up can take long time 2.Faster ticket resolution and timely delivery of enhancements woul

5. Setup Complexity
Users find the initial setup to be complex and time-consuming, impacting overall efficiency and experience with Digitate.
See 3 mentions

See Related User Reviews

VB

Vishwak B.

Mid-Market (51-1000 emp.)

4.0/5

"Automating IT Operations using Ignio Observe, AIOPs"

What do you dislike about Digitate?

1. Depending on the use case the initial pre-requisites set-up can take long time 2.Faster ticket resolution and timely delivery of enhancements woul

Verified User
U

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Ignio"

What do you dislike about Digitate?

Digitate's ignio has some areas for improvement. The initial setup can be complex and time-consuming, and the documentation could be clearer. The upgr

6. Automation Limitations
Users note the automation limitations of Digitate, highlighting issues with resource management and implementation processes.
See 2 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"AIOps Automation @ Sony"

What do you dislike about Digitate?

- Time for the implementations - Lack of process to build future pipeline for automations

JOSE LUIS F.
JF

JOSE LUIS F.

Enterprise (> 1000 emp.)

4.5/5

"Ignio SAAS very stable. SAAS migration (from premise) project could have had better execution."

What do you dislike about Digitate?

The migration project and activities for existing use cases, from premise version to SAAS, were hard and could really be improved and could have been

7. Poor Documentation
Users find the poor documentation lacking, which hinders efficient use and understanding of Digitate's features.
See 2 mentions

See Related User Reviews

VB

Vishwak B.

Mid-Market (51-1000 emp.)

4.0/5

"Automating IT Operations using Ignio Observe, AIOPs"

What do you dislike about Digitate?

1. Depending on the use case the initial pre-requisites set-up can take long time 2.Faster ticket resolution and timely delivery of enhancements woul

Verified User
C

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Ignio AiOps & ERP Ops"

What do you dislike about Digitate?

Helpful if product documentation made widely available.

8. Resource Constraints
Users express the need for improved resource management to ensure consistent service and reduce dependency risks.
See 2 mentions

See Related User Reviews

Verified User
U

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Ignio"

What do you dislike about Digitate?

Digitate's ignio has some areas for improvement. The initial setup can be complex and time-consuming, and the documentation could be clearer. The upgr

JOSE LUIS F.
JF

JOSE LUIS F.

Enterprise (> 1000 emp.)

4.5/5

"Ignio SAAS very stable. SAAS migration (from premise) project could have had better execution."

What do you dislike about Digitate?

The migration project and activities for existing use cases, from premise version to SAAS, were hard and could really be improved and could have been

Digitate Reviews (119)

Reviews

Digitate Reviews (119)

4.4
119 reviews
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Shawn K.
SK
Senior Director, Service Management
Enterprise (> 1000 emp.)
"Strong Performance and Partnership from Digitate"
What do you like best about Digitate?

The ecosystem approach stands out. It allows us to consolidate multiple tools into a single platform and apply AIOps across the IT stack. Ignio builds a self-updating cognitive map of our environment, which helps reduce alert noise, triage faster, and automatically resolve incidents before they impact users. The SaaS model ensures high availability, seamless upgrades, and quick scalability. Built-in dashboards and mobile alerts provide strong visibility and enable fast, informed action. Review collected by and hosted on G2.com.

What do you dislike about Digitate?

So far, the experience has been strong across the board. If anything, there is room to simplify onboarding and help new users unlock value even faster. Continued improvements to documentation and the user interface would build on an already solid foundation. The Digitate team has been outstanding. They are responsive, knowledgeable, and a true partner throughout our journey. Review collected by and hosted on G2.com.

VB
IT Lead Automation
Mid-Market (51-1000 emp.)
"Automating IT Operations using Ignio Observe, AIOPs"
What do you like best about Digitate?

1. Ignio offers a solid foundation and strong potential for long-term value in streamlining IT operations, driven by its Observability and AIOps modules

2.A key strength is tool’s adaptability—it doesn’t impose a rigid framework, making it easy to align with various use cases and tailor to our unique workflows

3.The client services team have been excellent—knowledgeable and experienced, they’ve ensured a smooth and efficient implementation

4.Digitate is constantly striving to improve their product and services by listening to customer feedback and suggestions Review collected by and hosted on G2.com.

What do you dislike about Digitate?

1. Depending on the use case the initial pre-requisites set-up can take long time

2.Faster ticket resolution and timely delivery of enhancements would help maximize the value of the tool

3. Documentation could be better Review collected by and hosted on G2.com.

adithya p.
AP
SAP Basis Consultant
Enterprise (> 1000 emp.)
"Business Dashboard Monitoring of SAP systems"
What do you like best about Digitate?

One-click dashboards, which is very easy to use and check for more details if required. Prompt email alert system which helps us in checking the status of that particular problem and then take necessary action. This product is very compatible with SAP RISE as I did not see any issues with the alert monitoring from Ignio during SAP RISE migration. Review collected by and hosted on G2.com.

What do you dislike about Digitate?

Navigation through the historical records of each alert sent from Ignio is difficult for me when I need the information to compare between two different timestamps/occasions. Review collected by and hosted on G2.com.

Verified User in Investment Banking
UI
Enterprise (> 1000 emp.)
"Ignio"
What do you like best about Digitate?

From my perspective, Digitate and its flagship product, ignio, stand out for their innovative approach to IT operations. The integration of AI and machine learning enables predictive insights and proactive issue resolution, significantly enhancing system reliability. Users appreciate the robust automation and self-healing capabilities, which reduce manual intervention and downtime. The intuitive interface and scalability make it suitable for complex IT environments. While the initial setup can be complex, the benefits of improved efficiency and responsive customer support make ignio a valuable asset for modern enterprises looking to optimize their IT operations. Review collected by and hosted on G2.com.

What do you dislike about Digitate?

Digitate's ignio has some areas for improvement. The initial setup can be complex and time-consuming, and the documentation could be clearer. The upgrade process between versions can be cumbersome, and the user interface might benefit from being more intuitive. Additionally, the system's resource demands can be high, posing challenges for some users. Review collected by and hosted on G2.com.

Rajesh S.
RS
Senior Director - Application Reliability & Assurance, Digital Products and applications
Enterprise (> 1000 emp.)
"Unearth the capability for your creative transformation"
What do you like best about Digitate?

The AI Ops on how you can discover aggregation and correlation, and as it evolves towards modern operational methods, it transforms what SRE and Ops have done in the past. Review collected by and hosted on G2.com.

What do you dislike about Digitate?

I only have constructive feedback. Would like the platform to have flexible UI for various personas; while what it has perfectly suits many use cases. Review collected by and hosted on G2.com.

Verified User in Oil & Energy
IO
Enterprise (> 1000 emp.)
"Smart Automation at Scale: A Deep Dive into ignio"
What do you like best about Digitate?

Unlike traditional automation tools, Ignio uses a Cognitive map to understand your enterprise environment, its components, dependencies, and behaviours. enabling smarter, context aware decision making. Review collected by and hosted on G2.com.

What do you dislike about Digitate?

Nothing as such,all good about current ignio implementation Review collected by and hosted on G2.com.

Verified User in Banking
AB
Enterprise (> 1000 emp.)
"Ignio in ACI"
What do you like best about Digitate?

Feature that comes with event management tool. ignio AIOPS has helped us to reduce effort for our operations team and improved MTTR. All the feedback is taken into account by digiate team to meet customer requirement. Yuvaraj is the best resource to work from Digitate team. He is always ready to help us. Review collected by and hosted on G2.com.

What do you dislike about Digitate?

Its not easy to use like other event management tool that's in the market. Review collected by and hosted on G2.com.

Verified User in Retail
UR
Small-Business (50 or fewer emp.)
"Digitate Experience"
What do you like best about Digitate?

What I appreciate most about Digitate is its forward-thinking approach to innovation in the AI and automation space. The company demonstrates a strong commitment to developing cutting-edge solutions that genuinely address the evolving needs of enterprises. This dedication to progress, coupled with a focus on practical and impactful applications of their technology, is truly commendable. Review collected by and hosted on G2.com.

What do you dislike about Digitate?

While Digitate showcases many strengths, like any rapidly evolving company, there's always room for further refinement in communication and ensuring consistent understanding across all stakeholders. Review collected by and hosted on G2.com.

Verified User in Airlines/Aviation
UA
Enterprise (> 1000 emp.)
"ignio AIOps for seamless operations"
What do you like best about Digitate?

ignio AIOPS has helped us to reduce effort for our operations team and improved MTTR. With its advanced algorithms, it reduces alert noise, translates validated alerts to incidents and resolves incidents without any manual intervention. Maintains log of each action for audit purposes. Efficient tool for both Infrastructure and Application Landscape. Review collected by and hosted on G2.com.

What do you dislike about Digitate?

So far, there’s nothing significant to dislike. Digitate has consistently met expectations, and any minor challenges we’ve faced were quickly addressed through their responsive support and continuous platform improvements.

Recent Version Flamingo has introduced lot of analytical capabilities which were lacking earlier Review collected by and hosted on G2.com.

Verified User in Airlines/Aviation
EA
Enterprise (> 1000 emp.)
"Workig with didgitate has added value to BBD"
What do you like best about Digitate?

We use Ignio as one of our Automation/ monitoring tools , it performs really well in monitoring environment and flagging any identified anomalies , We have also carried a few automations which has helped to reduce the effort hours and are planning for few more in future Review collected by and hosted on G2.com.

What do you dislike about Digitate?

We need More direct involvement , but for now its very limited. Review collected by and hosted on G2.com.

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