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Docebo Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the ease of use of Docebo, highlighting its accessibility and helpful support team. (84 mentions)
Users highlight the excellent customer support of Docebo, enhancing their overall experience and satisfaction. (60 mentions)
Users value the extensive customization options in Docebo, enhancing their learning management experience significantly. (55 mentions)
Users value the extensive customization options in Docebo, enhancing both the learning experience and educational outcomes. (50 mentions)
Users appreciate the flexibility and customization of Docebo, enhancing user experience across various applications and audiences. (48 mentions)
Users find the customer support of Docebo exceptionally helpful and responsive, enhancing their overall experience. (46 mentions)
Users find the limited features of Docebo cumbersome, affecting engagement and complicating workflows significantly. (39 mentions)
Users desire more customization options in Docebo, as the current settings limit page design and functionality. (37 mentions)
Users express frustration with missing features like notifications and archiving, complicating their overall experience with Docebo. (35 mentions)
Users find the steep learning curve challenging, needing better setup assistance and technical support for full utilization. (25 mentions)
Users find the complexity of functionalities in Docebo to hinder usability and create confusion throughout the platform. (24 mentions)
Users often experience feature issues with Docebo, including incomplete integrations and limited customization options. (20 mentions)
Users experience complex limitations with Docebo, including intricate setup processes and small technical annoyances affecting usability. (18 mentions)

Top Pros or Advantages of Docebo

1. Ease of Use
Users appreciate the ease of use of Docebo, highlighting its accessibility and helpful support team.
See 84 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Very useful platform, and always helpful and friendly"

What do you like about Docebo?

I like how accessible the website is, and easy to use. Support team is always helpful.

Verified User
A

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Reliable LMS for Scalable Training Across Audiences"

What do you like about Docebo?

Docebo provides a flexible and intuitive platform that supports a wide range of training needs. We use it for compliance courses, customer product tra

2. Customer Support
Users highlight the excellent customer support of Docebo, enhancing their overall experience and satisfaction.
See 60 mentions

See Related User Reviews

HG

Hannah G.

Enterprise (> 1000 emp.)

5.0/5

"A Powerful and Customizable User Education Platform"

What do you like about Docebo?

The ability to create the best user education experience by being able to create and customize learning material, user experience, and enrich the user

Kevin N.
KN

Kevin N.

Enterprise (> 1000 emp.)

4.0/5

"A User-Friendly LMS with Room to Grow"

What do you like about Docebo?

I like how easy it is to use—both for admins and learners. The interface is clean, and it’s simple to create learning paths and track progress. Integr

3. Customization
Users value the extensive customization options in Docebo, enhancing their learning management experience significantly.
See 55 mentions

See Related User Reviews

HG

Hannah G.

Enterprise (> 1000 emp.)

5.0/5

"A Powerful and Customizable User Education Platform"

What do you like about Docebo?

The ability to create the best user education experience by being able to create and customize learning material, user experience, and enrich the user

Lauren C.
LC

Lauren C.

Enterprise (> 1000 emp.)

3.5/5

"Great LMS!"

What do you like about Docebo?

Docebo has lots of customization options that are great for an LMS.

4. Customizability
Users value the extensive customization options in Docebo, enhancing both the learning experience and educational outcomes.
See 50 mentions

See Related User Reviews

HG

Hannah G.

Enterprise (> 1000 emp.)

5.0/5

"A Powerful and Customizable User Education Platform"

What do you like about Docebo?

The ability to create the best user education experience by being able to create and customize learning material, user experience, and enrich the user

Kevin N.
KN

Kevin N.

Enterprise (> 1000 emp.)

4.0/5

"A User-Friendly LMS with Room to Grow"

What do you like about Docebo?

I like how easy it is to use—both for admins and learners. The interface is clean, and it’s simple to create learning paths and track progress. Integr

5. Features
Users appreciate the flexibility and customization of Docebo, enhancing user experience across various applications and audiences.
See 48 mentions

See Related User Reviews

JD

Jack D.

Enterprise (> 1000 emp.)

4.5/5

"5 years of Docebo and still going strong!"

What do you like about Docebo?

We've been able to continue to build out Docebo to suit our growing and expanding use cases across our multiple internal and external audiences with e

RB

Robert B.

Mid-Market (51-1000 emp.)

3.0/5

"A competitive LMS"

What do you like about Docebo?

Once a course is created, I like that Docebo creates a custom URL that can be shared with employees, giving them direct access to the course. The

6. Helpful
Users find the customer support of Docebo exceptionally helpful and responsive, enhancing their overall experience.
See 46 mentions

See Related User Reviews

Daniel K.
DK

Daniel K.

Enterprise (> 1000 emp.)

4.0/5

"System that keeps on growing and improving"

What do you like about Docebo?

Docebo is an all around decent Learning Management System that has been getting continually developed into a platform that supports more and more lear

Sara T.
ST

Sara T.

Enterprise (> 1000 emp.)

4.5/5

"A strong partner committed to the success of my L&D strategy"

What do you like about Docebo?

Everyone I have worked with - with the exception of one person who no longer works for them - is committed to understanding our goals and supporting u

Top Cons or Disadvantages of Docebo

1. Limited Features
Users find the limited features of Docebo cumbersome, affecting engagement and complicating workflows significantly.
See 39 mentions

See Related User Reviews

Christopher M.
CM

Christopher M.

Mid-Market (51-1000 emp.)

4.0/5

"Very good LMS"

What do you dislike about Docebo?

Expensive. They are charging extra for many new features

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Lots of features and functions. For better and for worse"

What do you dislike about Docebo?

There is so much to learn and some very particular workflows and dependencies that it made it difficult to get engagement from anyone but a few expert

2. Limited Customization
Users desire more customization options in Docebo, as the current settings limit page design and functionality.
See 37 mentions

See Related User Reviews

Verified User
A

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Maximizing Docebo Through Vendor Partnership"

What do you dislike about Docebo?

Getting started can be daunting because the platform has so much functionality and customization available.

Verified User
A

Verified User

Enterprise (> 1000 emp.)

2.5/5

"A lot of great features that need a technical team to make the most of"

What do you dislike about Docebo?

Content Creation - Native content creation tools are underwhelming - Basic authoring capabilities could use enhancement Technical Dependencies - R

3. Missing Features
Users express frustration with missing features like notifications and archiving, complicating their overall experience with Docebo.
See 35 mentions

See Related User Reviews

Christopher M.
CM

Christopher M.

Mid-Market (51-1000 emp.)

4.0/5

"Very good LMS"

What do you dislike about Docebo?

Expensive. They are charging extra for many new features

Verified User
A

Verified User

Enterprise (> 1000 emp.)

4.5/5

"Powerful platform with lots of customization, a few limitations here and there"

What do you dislike about Docebo?

Missing notification options. Some legacy pages that haven't been updated as far as UX/UI that make clean up tedious. My Team page lacks visibility fo

4. Learning Curve
Users find the steep learning curve challenging, needing better setup assistance and technical support for full utilization.
See 25 mentions

See Related User Reviews

Verified User
A

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Maximizing Docebo Through Vendor Partnership"

What do you dislike about Docebo?

Getting started can be daunting because the platform has so much functionality and customization available.

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Docebo is a solid platform to host both internal and external learning."

What do you dislike about Docebo?

The setup assistance we received could have been much better. The system is on its second year with our company and we are still finding areas which n

5. Complexity
Users find the complexity of functionalities in Docebo to hinder usability and create confusion throughout the platform.
See 24 mentions

See Related User Reviews

Verified User
A

Verified User

Enterprise (> 1000 emp.)

4.5/5

"Docebo experience for external users across the EMEA region"

What do you dislike about Docebo?

There are some functionalities and settings which cause some issues. Locations in the platform play a very passive role - not very visible for users,

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Powerful and flexible"

What do you dislike about Docebo?

The platform is powerful, but some configuration aspects can be complex, In our case, the certification logics have been particularly hard to understa

6. Feature Issues
Users often experience feature issues with Docebo, including incomplete integrations and limited customization options.
See 20 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Docebo easy to use"

What do you dislike about Docebo?

We have had difficultes with notifications.

Sarah H.
SH

Sarah H.

Small-Business (50 or fewer emp.)

0.0/5

"Lags on innovation and tech support"

What do you dislike about Docebo?

In the last 10 months we have had some significant challenges with Docebo in a way that has negatively impacted our user experience. Despite raising t

7. Limitations
Users experience complex limitations with Docebo, including intricate setup processes and small technical annoyances affecting usability.
See 18 mentions

See Related User Reviews

Verified User
A

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Maximizing Docebo Through Vendor Partnership"

What do you dislike about Docebo?

Getting started can be daunting because the platform has so much functionality and customization available.

Ben B.
BB

Ben B.

Mid-Market (51-1000 emp.)

4.5/5

"Docebo, the learning management system that is easy to configure and scale."

What do you dislike about Docebo?

The native ecommerce functionality is not as smooth as I would like. Would recommend integrating Shopify with your Docebo for a better user experience

Docebo Reviews (667)

View 2 Video Reviews
Reviews

Docebo Reviews (667)

View 2 Video Reviews
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RM
Instructional Designer
Enterprise (> 1000 emp.)
"Easy to Administer LMS"
What do you like best about Docebo?

It is so user friendly in most aspects when it comes to learning administration. I have been an admin for other LMSs in the past, and Docebo is so intuitive and user friendly compared to others which are way more clunky. I also really like that Docebo is always making major improvements with every update they roll out. Review collected by and hosted on G2.com.

What do you dislike about Docebo?

Because they are constantly making updates, it does sometimes feel like an incomplete system. Like some things do feel like they launched this platform without entirely making it completely ready to use. E.g. I am waiting and waiting for some sort of manager dashboard where they are able to quickly see/be notified of people on their team who are overdue with trainings. I'm sure it will be updated eventually, it's just a little inconvenient to have to wait for it. Review collected by and hosted on G2.com.

Joao C.
JC
Human Resources Development Specialist
Enterprise (> 1000 emp.)
"More than just an LMS, Docebo helps create a learning culture"
What do you like best about Docebo?

Overall, the new AI features are nice to have. However, the bread and butter of Docebo is still key to it's success. The fact that we can customize access based on user profiles is really powerful. This allows us to reach different audiences for different use cases. Review collected by and hosted on G2.com.

What do you dislike about Docebo?

The AI changes are good, but I'd like learner/end user features to be more customizable. Review collected by and hosted on G2.com.

AH
Training
Enterprise (> 1000 emp.)
"My Docebo!"
What do you like best about Docebo?

Docebo LMS has transformed the way we deliver training! It’s intuitive, flexible, and packed with smart features that make learning engaging and measurable. The customization options, powerful reporting, and responsive support team make it a game-changer for our L&D programs. Review collected by and hosted on G2.com.

What do you dislike about Docebo?

I’ve had no issues with Docebo LMS—it’s been reliable, easy to use, and consistently meets our training needs. Review collected by and hosted on G2.com.

Shailesh S.
SS
Principal Analyst - Global Sales Operations
Computer Software
Enterprise (> 1000 emp.)
"Useful platform for learning management"
What do you like best about Docebo?

The best thing I like about Docebo is that it’s easy to use. I can see all my assigned courses in one place, and the progress tracker helps me know how much is left. The videos load fine and I like that I can pause and come back later. Also, some quizzes at the end help me remember the stuff better. Review collected by and hosted on G2.com.

What do you dislike about Docebo?

Sometimes the platform feels a bit slow, especially when opening a new course or switching between sections. Also, few times it didn’t save my progress and I had to rewatch some parts again. The layout can be a little confusing at first, like not always sure where to click next. It works fine mostly, but these small things get annoying. Review collected by and hosted on G2.com.

Verified User in Professional Training & Coaching
AP
Enterprise (> 1000 emp.)
"Using Docebo for employee training"
What do you like best about Docebo?

- I tried new feature – uploading e-learnings directly from the Rise360 platform in SCORM format. It works absolutely smoothly and looks much more engaging for learners than PPTs!

- I needed to track the completion rate of courses that had to be passed by 100+ employees. I used 'New Reports' section and created a custom report for ua specific course, then I exported it as an Excel file and that's it! That's it, all the completions at a glance! Review collected by and hosted on G2.com.

What do you dislike about Docebo?

Uploading a course in a SCORM format is easy, but the challenge comes when updating it. When you update it in Rise360, it would be great to integrate it with Docebo, so there will be no needs to upload a new file each time. It would save a lot of time, as we mostly use Rise360 for content creation. Review collected by and hosted on G2.com.

TH
Learning and Development Manager
Enterprise (> 1000 emp.)
"Great experience both for myself and learners !"
What do you like best about Docebo?

I actually likes creating the platform to meet the needs of our people, with on line learning and weekly check ins. It was very much out of my comfort zone to start, as normally we would place our requirements and someone do the build. It was a shock to learn I was doing the build however it turned out to be one of the most rewarding tasks I have done. The platform in used in over 100 countries, its incredibly easy to use and has great customer support. Review collected by and hosted on G2.com.

What do you dislike about Docebo?

I would love for Docebo to have a multi language options in the search filed and when creating courses selecting multi language rather than one language. Also for the titles of course to be similar to the platform i.e. platform built in multi languages, if you have selected French as a user. the course code will show in French for multi language courses. Review collected by and hosted on G2.com.

Avery G.
AG
Learning Technology Specialist
Enterprise (> 1000 emp.)
"Flexible, brandable LMS with top-tier support"
What do you like best about Docebo?

Docebo provides a highly customizable platform that allows us to tailor the learning experience to reflect our company’s branding and voice. With HTML/CSS customization, catalog control, and flexible navigation, we’ve been able to create an environment that feels integrated with our internal tools. The API and bulk CSV options make it easier to automate and scale learning operations efficiently.

The support team is exceptional—responsive, knowledgeable, and proactive in helping us navigate both routine tasks and complex issues. We strongly recommend phone support or above—they’re fantastic to speak with and often help us solve things faster than any ticket thread ever could.

The Docebo Community is also an excellent space to connect with other L&D professionals and get ideas or troubleshooting help. Review collected by and hosted on G2.com.

What do you dislike about Docebo?

Instructor-Led Training (ILT) features could use more polish. Limitations around session-level automation, instructor permissions, dynamic group sync, and calendar formatting result in added manual work and workarounds. Improved native support in these areas would significantly enhance both the admin and learner experience. Review collected by and hosted on G2.com.

JD
Enterprise (> 1000 emp.)
"5 years of Docebo and still going strong!"
What do you like best about Docebo?

We've been able to continue to build out Docebo to suit our growing and expanding use cases across our multiple internal and external audiences with ease using different URLs, different user experiences and different approaches to administration. The continued rollout of upgrading the administration UX is very welcome as well as the progress that has been made to making the platform much more flexible.

The roadmap for Docebo is generally very exciting and after 5 years of being with them, we continue to see Docebo as a future strategic partner. They have become more open on their strategic priorities and it seems like they have becoming increasingly more focused on their existing customers which is great for us.

We've had some great continuity with our CSM and Account Manager which means that we've been able to develop really strong relationships and start to scope out future projects with them.

We spent quite a lot of time in 2024 reviewing alternative LMS providers and we still felt like Docebo was the strongest in a competitive field! Review collected by and hosted on G2.com.

What do you dislike about Docebo?

I'd still love to see more flexibility, more custom layouts and widgets for building pages. We are relying on custom CSS and HTML which can sometimes break when wider Docebo platform updates are released - but the Docebo Community is a great way to overcome any issues with these. Review collected by and hosted on G2.com.

MD
Learning Design Team Lead
Enterprise (> 1000 emp.)
"Solid and flexbile, can get even better"
What do you like best about Docebo?

The platform allows for flexibility in how we deliver the learning experience, it performs rather well without frequent bugs or crashes - stability is really important for us in the organization. The experience with customer representatives is also quite positive Review collected by and hosted on G2.com.

What do you dislike about Docebo?

The cost could be lower, you need to invent workarounds for things that should be easily accessible, for some useful features you need to use the clunky API (e.g. downloading content off LMS). Skill management has some potential but needs lot of improvements to be more usable for learners Review collected by and hosted on G2.com.

Paul D.
PD
Creative Services Director
Enterprise (> 1000 emp.)
"Docebo - Open to Feedback and AI Learning Machine"
What do you like best about Docebo?

Docebo is always innovating. They have a community site that gives product updates that show customers what is going to be released. This gives us an idea of what is on the product roadmap. Our integration is complete and was an easy process to follow. Our customer support team schedules monthly calls to make sure we are up to date on product releases and to hear feedback from our team. Overall the Docebo platform has been great for us and our clients. Review collected by and hosted on G2.com.

What do you dislike about Docebo?

Docebo could use an analytics and reporting upgrade for Discover, Coach, and Share assets and channels. Right now it's very basic information and not very helpful for our client's usage. The mobile branded app needs an overhaul and I see its potential, some key misses for sure. Also, the notifications need more organization capability (folder organization, blank templates, more flexibility for date sent, audience, etc). Review collected by and hosted on G2.com.

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