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Gatekeeper Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find Gatekeeper to be easy to use, with a user-friendly interface minimizing the need for extensive training. (23 mentions)
Users value the responsive customer support from Gatekeeper, which enhances their experience and addresses issues promptly. (16 mentions)
Users praise the ease of implementation with Gatekeeper, noting its flexibility and excellent customer support throughout the process. (12 mentions)
Users love the customization options of Gatekeeper, allowing for tailored workflows and seamless adaptation to needs. (11 mentions)
Users find Gatekeeper's contract management easy and efficient, with great templates and streamlined onboarding processes. (9 mentions)
Users value the customizability of Gatekeeper, enabling tailored workflows and integration with existing systems. (9 mentions)
Users appreciate the user-friendly interface of Gatekeeper, making navigation simple and reducing training time. (8 mentions)
Users find the limited customization options challenging and time-consuming, especially when needing specific configurations or languages. (7 mentions)
Users find Gatekeeper's missing features frustrating, including limited reporting, document storage, and complicated configurations. (7 mentions)
Users find the pricing structure expensive, making it challenging for smaller businesses to adopt Gatekeeper. (5 mentions)
Users find the high fees of Gatekeeper challenging, particularly for smaller businesses and additional modules. (5 mentions)
Users find difficult customization challenging and time-consuming, with complexities adding to the overall costs. (4 mentions)
Users find implementation challenges with Gatekeeper, especially during initial integration and flow modifications. (3 mentions)

Top Pros or Advantages of Gatekeeper

1. Ease of Use
Users find Gatekeeper to be easy to use, with a user-friendly interface minimizing the need for extensive training.
See 23 mentions

See Related User Reviews

JG

Jose G.

Enterprise (> 1000 emp.)

4.5/5

"Shearwater - Jose Gouvea"

What do you like about Gatekeeper?

Easy to use, quite simple plataform and easy integration with Netsuite.

Geyssel G.
GG

Geyssel G.

Small-Business (50 or fewer emp.)

5.0/5

"Easy to use and great customer service!"

What do you like about Gatekeeper?

Software is easy to use and the implementation was straight forward. Also, great customer support before and after going live.

2. Customer Support
Users value the responsive customer support from Gatekeeper, which enhances their experience and addresses issues promptly.
See 16 mentions

See Related User Reviews

Verified User
A

Verified User

Enterprise (> 1000 emp.)

4.5/5

"Great tool for contract lifecycle, vendor management and ease auditable of approval chains"

What do you like about Gatekeeper?

Customability for example: ability to amend each workflow phase to have different notifications, slas ect Ability to automate example: automatic link

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

3.0/5

"somehow a pioneering function in Germany/ German-speaking part of Europe"

What do you like about Gatekeeper?

flexibility, very customer-oriented support

3. Implementation Ease
Users praise the ease of implementation with Gatekeeper, noting its flexibility and excellent customer support throughout the process.
See 12 mentions

See Related User Reviews

Geyssel G.
GG

Geyssel G.

Small-Business (50 or fewer emp.)

5.0/5

"Easy to use and great customer service!"

What do you like about Gatekeeper?

Software is easy to use and the implementation was straight forward. Also, great customer support before and after going live.

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Gatekeeper: Amazing Platform for Contract Management"

What do you like about Gatekeeper?

Gatekeeper is easy to use and easy to implement. Customer support has been extremely helpful as I am using the platform often.

4. Customization
Users love the customization options of Gatekeeper, allowing for tailored workflows and seamless adaptation to needs.
See 11 mentions

See Related User Reviews

Verified User
U

Verified User

Enterprise (> 1000 emp.)

5.0/5

"I think it is a very interactive system to have al your contracts in one place."

What do you like about Gatekeeper?

You can choose your set of data fields, it is dynamic

Verified User
A

Verified User

Enterprise (> 1000 emp.)

4.5/5

"Great tool for contract lifecycle, vendor management and ease auditable of approval chains"

What do you like about Gatekeeper?

Customability for example: ability to amend each workflow phase to have different notifications, slas ect Ability to automate example: automatic link

5. Contract Management
Users find Gatekeeper's contract management easy and efficient, with great templates and streamlined onboarding processes.
See 9 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"New user to using the Gatekeeper program"

What do you like about Gatekeeper?

Personally, the use of the application shows the ease in my case to process contracts in an efficient way, the questions are clear and precise, the fo

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Gatekeeper Review"

What do you like about Gatekeeper?

Contract management is quite easy and lots of template options. It's fairly easy to set things up yourself with minimal/no help from Gatekeeper. Also

6. Customizability
Users value the customizability of Gatekeeper, enabling tailored workflows and integration with existing systems.
See 9 mentions

See Related User Reviews

Verified User
A

Verified User

Enterprise (> 1000 emp.)

4.5/5

"Great tool for contract lifecycle, vendor management and ease auditable of approval chains"

What do you like about Gatekeeper?

Customability for example: ability to amend each workflow phase to have different notifications, slas ect Ability to automate example: automatic link

Verified User
U

Verified User

Enterprise (> 1000 emp.)

5.0/5

"I think it is a very interactive system to have al your contracts in one place."

What do you like about Gatekeeper?

You can choose your set of data fields, it is dynamic

7. User Interface
Users appreciate the user-friendly interface of Gatekeeper, making navigation simple and reducing training time.
See 8 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Intuitive, scalable, and reliable"

What do you like about Gatekeeper?

Gatekeeper has a user-friendly interface which makes it incredibly easy to navigate. Users within the organisation will not need extensive training to

Verified User
A

Verified User

Enterprise (> 1000 emp.)

3.5/5

"Consolidating Contract Repositories Simplified"

What do you like about Gatekeeper?

User-friendly design, exceptional client service, and a wide range of features.

Top Cons or Disadvantages of Gatekeeper

1. Limited Customization
Users find the limited customization options challenging and time-consuming, especially when needing specific configurations or languages.
See 7 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"User-friendly tool for contract and supplier management"

What do you dislike about Gatekeeper?

Modifying custom configurations can require more time, effort or support depending on the complexity.

MG

mayank g.

Mid-Market (51-1000 emp.)

5.0/5

"Best tool for contract management"

What do you dislike about Gatekeeper?

It is also difficult to customize also a little bit expensive.

2. Missing Features
Users find Gatekeeper's missing features frustrating, including limited reporting, document storage, and complicated configurations.
See 7 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

3.0/5

"somehow a pioneering function in Germany/ German-speaking part of Europe"

What do you dislike about Gatekeeper?

High effort to customize, own version, no German available.

Verified User
A

Verified User

Enterprise (> 1000 emp.)

4.5/5

"Great tool for contract lifecycle, vendor management and ease auditable of approval chains"

What do you dislike about Gatekeeper?

Reporting feature is very basic, we will have to integrate with another tool to pull data from Gatekeeper. This could be fixed by using a dashboard U

3. Expensive
Users find the pricing structure expensive, making it challenging for smaller businesses to adopt Gatekeeper.
See 5 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"User friendly, intuitive system"

What do you dislike about Gatekeeper?

The additional modules are quite expensive. Some custom developments cannot be made unless voted for in the Ideas Forum, which means they may never

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Intuitive, scalable, and reliable"

What do you dislike about Gatekeeper?

Pricing structure can be seen as expensive, especially for smaller businesses.

4. High Fees
Users find the high fees of Gatekeeper challenging, particularly for smaller businesses and additional modules.
See 5 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"User friendly, intuitive system"

What do you dislike about Gatekeeper?

The additional modules are quite expensive. Some custom developments cannot be made unless voted for in the Ideas Forum, which means they may never

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Intuitive, scalable, and reliable"

What do you dislike about Gatekeeper?

Pricing structure can be seen as expensive, especially for smaller businesses.

5. Difficult Customization
Users find difficult customization challenging and time-consuming, with complexities adding to the overall costs.
See 4 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"User-friendly tool for contract and supplier management"

What do you dislike about Gatekeeper?

Modifying custom configurations can require more time, effort or support depending on the complexity.

MG

mayank g.

Mid-Market (51-1000 emp.)

5.0/5

"Best tool for contract management"

What do you dislike about Gatekeeper?

It is also difficult to customize also a little bit expensive.

6. Implementation Challenges
Users find implementation challenges with Gatekeeper, especially during initial integration and flow modifications.
See 3 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Gatekeeper: Amazing Platform for Contract Management"

What do you dislike about Gatekeeper?

The number of features was difficult to lean at first. Integration was challenging in the beginning as it was a new system. However, the team was very

AB

Aaron B.

Mid-Market (51-1000 emp.)

4.5/5

"Contract Management"

What do you dislike about Gatekeeper?

There was a bit more workload required from our side to implement the system however in terms of system use, no downsides!

Gatekeeper Reviews (88)

Reviews

Gatekeeper Reviews (88)

4.5
88 reviews
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G2 reviews are authentic and verified.
Verified User in Banking
GB
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Simple and transparent contract management"
What do you like best about Gatekeeper?

The biggest advantage of Gatekeeper is that it manages contract records in an extremely user-friendly way. Automated notifications help ensure that nothing slips past deadlines, and documents are easy to retrieve. The reporting function is especially useful for management. Review collected by and hosted on G2.com.

What do you dislike about Gatekeeper?

Sometimes the customization options are limited, especially when setting up fields for different contract types. In addition, the system sometimes slows down with larger data sets, which degrades the user experience. Review collected by and hosted on G2.com.

Sunil R.
SR
Member
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Really helpful for keeping contracts and vendors in check"
What do you like best about Gatekeeper?

I like how Gatekeeper keeps everything in one place. It helps me manage all my contracts and vendors without needing ten different tools or reminders. What I found especially helpful is how it sends alerts before a contract ends or needs to be renewed. I also like that it’s not too hard to use. After playing around with it for a bit, I got used to it. The layout is clean and I don’t get lost trying to find stuff Review collected by and hosted on G2.com.

What do you dislike about Gatekeeper?

It took me a little while to figure out how to set up some things, like the workflows. But, once I figured it out, it got easier, but the beginning part was a bit slow. Review collected by and hosted on G2.com.

kunal m.
KM
Senior Product Designer
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Reliable Tool for Simplifying Vendor & Contract Management"
What do you like best about Gatekeeper?

Gatekeeper is incredibly easy to use and implement, making it simple for our team to get up and running quickly. The platform’s range of features, from contract management to vendor risk tracking, covers all our needs and integrates smoothly with our existing tools. Customer support is responsive and helpful, which adds a lot of value. We use it frequently to stay on top of contract renewals and vendor management, and it’s become a key part of our daily workflow. Review collected by and hosted on G2.com.

What do you dislike about Gatekeeper?

The main downside of Gatekeeper is the setup for more complex workflows, which can be a bit tricky without extra help. Some users also find the reporting features not as flexible as they’d like, especially when it comes to pulling specific data. Review collected by and hosted on G2.com.

BS
Head of Procurement and Inventory
Mid-Market (51-1000 emp.)
"Ease of Use"
What do you like best about Gatekeeper?

There are number of good things I like about Gatekeeper, the Dashboard, the layout but most of all, the ease of use.

Anyone who has got basic knowledge of using an online portal can definitely use Gatekeeper, whether for adding new contract, uploading an updated agreement to an existing contract, adding new users etc.

It also has got an almost unlimited guide resources if ever any find themselves stuck somewhere whilst using the system.

And before i forget as well, they offer a robust implementation process where a dedicated Gatekeeper guru takes time to go through individual sections of Gatekeeper to ensure that from day 1 of going "Live" with Gatekeeper, any user(s) are well equipped to using the sytem. Review collected by and hosted on G2.com.

What do you dislike about Gatekeeper?

As they say, no system is perfect but really hard to say what i dislike about Gatekeeper and leave it at that. Review collected by and hosted on G2.com.

ARUSHI P.
AP
Business Analyst Cybersecurity Practice and Alliances
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Vendor Lifecycle Manager"
What do you like best about Gatekeeper?

The ease of use, integration, and implementation, as well as the simple centralized features, and the frequency at which I use it at my workplace. Review collected by and hosted on G2.com.

What do you dislike about Gatekeeper?

The customer support is not very quick; it has a long response time. Review collected by and hosted on G2.com.

Oliver G.
OG
analyst
Enterprise (> 1000 emp.)
"Compliance with agreements"
What do you like best about Gatekeeper?

Gatekeeper has allowed me to manage contracts more quickly and perfectly, legally and as required, while also allowing me to manage electronic signatures without having to contact third parties. The pre-designed templates and automation streamline processes and make everything easier to complete, ensuring that none of the important information is left out of the contract. Review collected by and hosted on G2.com.

What do you dislike about Gatekeeper?

It is a very useful platform with unique processes that have reduced the workload without causing any major issues or failures. Review collected by and hosted on G2.com.

Verified User in Executive Office
UE
Small-Business (50 or fewer emp.)
"New user to using the Gatekeeper program"
What do you like best about Gatekeeper?

Personally, the use of the application shows the ease in my case to process contracts in an efficient way, the questions are clear and precise, the follow-up and sending of emails for my company's notifications arrive instantly, the things to highlight the transparency in my organization's approvals, being able to upload more documents to facilitate and viewing of documents, when using the application more frequently it is easier than the previous times! Review collected by and hosted on G2.com.

What do you dislike about Gatekeeper?

The language, in general the language should be changed in all the sections, maybe there is a place where you can change it, I have not discovered it yet.

Thank you! Review collected by and hosted on G2.com.

Balkrishna .
B
Sr Analyst
Mid-Market (51-1000 emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Review of Gatekeeper Platform"
What do you like best about Gatekeeper?

This platform is a really good for the contract management. Very good support and easy integration. Easy for implementation Review collected by and hosted on G2.com.

What do you dislike about Gatekeeper?

Nothing to dislike as of now. If anything i found, I'll update. Review collected by and hosted on G2.com.

MG
software developer
Information Technology and Services
Mid-Market (51-1000 emp.)
"Best tool for contract management"
What do you like best about Gatekeeper?

It is easy to use and has a beautiful user interface. It helps me keep an eye on every contract.It is easy to implement. Review collected by and hosted on G2.com.

What do you dislike about Gatekeeper?

It is also difficult to customize also a little bit expensive. Review collected by and hosted on G2.com.

Verified User in Renewables & Environment
AR
Mid-Market (51-1000 emp.)
"Simple and intuitive"
What do you like best about Gatekeeper?

Gatekeeper has a super friend user interface and this makes navigation and finding contracts either by type of contract or client easy.

Although we are a small company, GateKeeper has made a massive difference to our contract management. We can now easily track expiry dates (and be alerted to them), find key information on contracts at the touch of a button and collaborate as a team as they are drafted. Creating contracts from the generation form is also super quick and very easy. The data fields are customisable, which was important to us and the system seems very scalable for when your company grows, with various add ons available.

The GateKeeper team is super friendly and made the implementation process really simple to digest. I'd highly recommend. Review collected by and hosted on G2.com.

What do you dislike about Gatekeeper?

We'd have loved to have seen a live online collaboration tool, but it's not quite there yet. Equally we'd like to see redline on any changes a client made. We understand both of these things are on their way. Review collected by and hosted on G2.com.

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