Docusign CLM Reviews & Product Details

What i like best about Docusign CLM is the ability to centralize and automate the entire contract lifecycle. From drafting and collaboration to approval and storage, everything is streamlined in one place. The integration with other tools like Salesforce and the ability to create templates and workflows really helps reduce manual work and minimize errors. Its specially useful for keeping track of the contract versions and ensuring compliance across departments. The platform is intuitive and once the workflows are setup, it saves a lot of time and back and forth. It is also easy user interface and mobile frendly so i can also use it on my mobile easily. Review collected by and hosted on G2.com.

The signing features with freehand could be better, the initial setup and configuration can be quite complex and need external support Review collected by and hosted on G2.com.

Truly there is nothing I like about DocuSign CLM. Run for the hills and do not buy this product for your Sales Team. Review collected by and hosted on G2.com.

This is one of the most cumbersome and exhausting softwares I've ever used. I'm a sales rep where my company just switched to Docusign CLM from using SalesForce native workflows. DocuSign CLM is extremely inefficient and unnatural to use. It is difficult to determine which quotes tie to which opportunity. It is difficult to manage when a customer sends you a contract on their docusign. it is difficult to wet signature contracts. it is difficult--nay, impossible--to look up historical approvals and internal notes. Docusign clearly just acquired Spring CLM and did a poor job of integrating its features within Original Docusingn and SalesForce.

This has increased the time it takes for me to do every day tasks in my sales role, and even worse, I've seen sales reps become apathetic to their jobs with the constant road blocks this tool creates in day-t0-day workflows. Review collected by and hosted on G2.com.

I like how it keeps documents organized and speeds up approvals. Review collected by and hosted on G2.com.

The downside is that it can be a little tricky to learn and not always the easiest to navigate, but overall, it’s been a helpful tool. Review collected by and hosted on G2.com.

DocuSign CLM takes the chaos out of contract management. Version control? Handled. Approval workflows? Streamlined. Audit trails? Automatic. The integration with Salesforce is solid, and once it’s customized to your organization’s needs, it seriously levels up your contract processes. If you’re drowning in redlines and missing deadlines, this tool can be a game changer. It makes contract management less of a fire drill and more of a smooth system. Review collected by and hosted on G2.com.

It’s not plug-and-play. The onboarding process is... a journey. Configuration is complex, and if you don't have someone on your team who really gets CLM systems—or access to a DocuSign implementation partner—you’ll hit some snags. And while the tool is robust, the user interface feels a bit dated and can be clunky at times. Reporting also isn’t as flexible out-of-the-box as you'd expect. Review collected by and hosted on G2.com.

Compared to a lot of other electronic document management platforms, Docusign is a trusted name and its by far the easiest to use and organize our templates and to send to clients. It has evolved so much over the past 4 years alone that I felt compelled to write a review. The improvements have turned this platform into our company's one stop shop when it comes to sending signatures for verification. We use this several times a month and I must say the implementation of this at the firm was an easy one two three. Its so easy to use we haven't needed any customer support! Review collected by and hosted on G2.com.

All the features could seem overwhelming when you first use it but if you only need it for a handful of documents, this is the platform for you! For us its the right amount of customization but I could see many firms only need maybe 3 or 4 things this platform offers. Review collected by and hosted on G2.com.

You can seamlessly connect documents across systems making it easier than ever to connect on agreements Review collected by and hosted on G2.com.

There is a slightly unfriendly user interface for users, frequent sign ins etc. I know this comes down to safety but it can be a pain Review collected by and hosted on G2.com.

The highlight is the automation of the entire contract lifecycle — creation through deployment, approval, and signing. The customizable workflows are a standout, allowing our team to set up repeatable, rules-based processes that reduce errors and speed things up.

The integration with other tools like Salesforce and Microsoft 365 is extremely helpful. It prevents us from having to bounce back and forth between systems and has all of this in a single location. The version control and audit trails also give us the visibility that we need, especially for compliance.

Time savings and reduced administrative overhead are major upsides. What used to take days — routing contracts for approval, managing redlines, or gathering signatures — can now be done in a fraction of the time. It also minimizes legal risks by ensuring we’re always using pre-approved templates and clauses. Review collected by and hosted on G2.com.

The user interface can feel unintuitive at times, especially for new users. There’s a learning curve, and finding certain features or settings isn’t always straightforward. Also, customization beyond the default options sometimes requires more technical support than expected.

The reporting and analytics features are quite basic. For a tool managing such critical business data, I’d expect more flexibility and deeper insights without needing external BI tools.

The initial setup and implementation can be time-consuming and expensive, especially for smaller companies. It’s definitely powerful, but it may be overkill for teams with simpler needs. Additionally, support response times can vary — we’ve experienced delays when submitting more complex technical issues. Review collected by and hosted on G2.com.

DocuSign CLM offers a highly organized and customizable workflow for managing contracts from creation to execution. The template-based document generation, approval routing, and integrated eSignature capabilities help reduce cycle times significantly. Its integration with Salesforce and other enterprise tools makes it easy to centralize contract data and trigger actions automatically. The interface is intuitive for both legal and sales teams Review collected by and hosted on G2.com.

While powerful, the initial implementation can be complex and requires detailed planning and configuration support. Custom workflows can sometimes require deep technical knowledge or external consultation. Also, the reporting and dashboard features could be more user-friendly out of the box, especially for non-technical users Review collected by and hosted on G2.com.

We can easily integrate it with other tools. It offers a very user-friendly interface, which is especially helpful for new users. Review collected by and hosted on G2.com.

The initial setup took a lot of time for us. Review collected by and hosted on G2.com.

The best thing about DocuSign CLM is its ability to automate and streamline the entire contract lifecycle, from creation and negotiation to approval and storage, which significantly reduces manual work and speeds up processes. I also appreciate its centralized repository, which makes it easy to track, search, and manage contracts, as well as its advanced AI features that help identify risks and extract key contract terms for better compliance and decision-making Review collected by and hosted on G2.com.

One drawback of DocuSign CLM is that customer support can sometimes be slow to respond or lacks the depth of expertise required for complex implementation issues, which frustrates users needing timely resolutions. Additionally, while the platform is generally intuitive once set up, some users find that updates or changes occur infrequently, leading to periods where the interface or certain processes feel less user-friendly or outdated until improvements are made. Review collected by and hosted on G2.com.