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Google Workspace Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find Google Workspace to be very easy to use, enhancing productivity and collaboration with its intuitive design. (1639 mentions)
Users appreciate the seamless team collaboration in Google Workspace, enhancing productivity and connectivity across applications. (897 mentions)
Users value the easy integrations with Google Workspace, enhancing efficiency through essential tools in one platform. (838 mentions)
Users love the intuitive interface of Google Workspace, making it easy to integrate and collaborate effectively. (667 mentions)
Users value the easy access to Google Workspace from any platform, enhancing productivity and collaboration effortlessly. (652 mentions)
Users value the seamless Google app integration, enhancing collaboration and productivity across their organization effortlessly. (616 mentions)
Users enjoy the versatile data collection tools of Google Workspace, facilitating collaboration and enhancing business operations seamlessly. (586 mentions)
Users value the ease of use and integration of Google Workspace, making daily tasks seamless and efficient. (516 mentions)
Users find the missing features in Google Workspace frustrating, particularly regarding collaboration and integration capabilities. (584 mentions)
Users express frustration over limited features, wishing for more advanced options compared to competitors like Zoom and Teams. (562 mentions)
Users find Google Workspace lacking advanced features in some apps, making it less versatile compared to competitors. (255 mentions)
Users note limited customization options in Google Workspace, wishing for more seamless integration and feature enhancements. (236 mentions)
Users find Google Workspace expensive, especially small businesses with limited budgets for cloud tools. (216 mentions)
Users find a lack of features in Google Workspace, requiring reliance on additional tools for other needs. (196 mentions)

Top Pros or Advantages of Google Workspace

1. Ease of Use
Users find Google Workspace to be very easy to use, enhancing productivity and collaboration with its intuitive design.
See 1639 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Boosts Productivity and Collaborative Work"

What do you like about Google Workspace?

Google Workspace boosts productivity and collaborative work. It helps teams to work both more efficiently and effectively, especially for remote teams

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"very helpful especially for me as an ESL teacher"

What do you like about Google Workspace?

I've been using Google workspace for quite sometime especially with my online lessons. And it's very helpful especially in keeping all my data or work

2. Team Collaboration
Users appreciate the seamless team collaboration in Google Workspace, enhancing productivity and connectivity across applications.
See 897 mentions

See Related User Reviews

Earl Marius P.
EP

Earl Marius P.

Mid-Market (51-1000 emp.)

5.0/5

"THE best video conferencing platform anywhere on the internet"

What do you like about Google Workspace?

Google Meet is not only easy to use, but it's also the most intuitive platform for video meeting and conferencing anywhere on the internet. It's relia

Yanis W.
YW

Yanis W.

Enterprise (> 1000 emp.)

4.5/5

"A part and parcel of my professional life."

What do you like about Google Workspace?

I like the inter-connectivity that exists between the different applications on my Google Workspace. This is an essential for me , as it brings a bit

3. Integrations
Users value the easy integrations with Google Workspace, enhancing efficiency through essential tools in one platform.
See 838 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Great for SME. Basics covered."

What do you like about Google Workspace?

Everything you need in a cloud-based platform. Ability to include 3rd party features.

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Working efficiently"

What do you like about Google Workspace?

The most helpful about Google Workspace is that everything I need is already in the workspace; email, chat, storage, video conference. It is a platfor

4. Intuitive
Users love the intuitive interface of Google Workspace, making it easy to integrate and collaborate effectively.
See 667 mentions

See Related User Reviews

SA

Scott A.

Mid-Market (51-1000 emp.)

5.0/5

"Full featured business tool"

What do you like about Google Workspace?

Everything works. Google continues to add new features constantly. Licensing is simple and not overly complicated like other brands (looking at you MS

KRITHIKA K.
KK

KRITHIKA K.

Enterprise (> 1000 emp.)

5.0/5

"Good video conferencing tool"

What do you like about Google Workspace?

It is user- friendly, has Integration with Google workspace, reliable audio and video quality and also has background effects

5. Easy Access
Users value the easy access to Google Workspace from any platform, enhancing productivity and collaboration effortlessly.
See 652 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Boosts Productivity and Collaborative Work"

What do you like about Google Workspace?

Google Workspace boosts productivity and collaborative work. It helps teams to work both more efficiently and effectively, especially for remote teams

Arun K.
AK

Arun K.

Mid-Market (51-1000 emp.)

5.0/5

"Best for the beginner into worksapce"

What do you like about Google Workspace?

All tools are integrated in the side toggle. And useful for quick access

6. Google Integration
Users value the seamless Google app integration, enhancing collaboration and productivity across their organization effortlessly.
See 616 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Reliable and easy-to-use video conferencing tool."

What do you like about Google Workspace?

Google Meet is extremely user-friendly, requiring no complicated setup to start or join meetings. Its integration with Google Calendar makes schedulin

Claudia T.
CT

Claudia T.

Enterprise (> 1000 emp.)

5.0/5

"Google Workspace, the best!"

What do you like about Google Workspace?

How easy and user-friendly this is. In comparison with other tools and software, this is by far the best one I have used for the last 11 years. Ano

7. Features
Users enjoy the versatile data collection tools of Google Workspace, facilitating collaboration and enhancing business operations seamlessly.
See 586 mentions

See Related User Reviews

RS

Rahul S.

Mid-Market (51-1000 emp.)

4.0/5

"Best easy to use custom domain email service for teams"

What do you like about Google Workspace?

Best thing of Google Workspace is easy to setup and the workspaces account wI’ll be automatically synced with Google Services, it is amazing.

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"very helpful especially for me as an ESL teacher"

What do you like about Google Workspace?

I've been using Google workspace for quite sometime especially with my online lessons. And it's very helpful especially in keeping all my data or work

8. Helpful
Users value the ease of use and integration of Google Workspace, making daily tasks seamless and efficient.
See 516 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Boosts Productivity and Collaborative Work"

What do you like about Google Workspace?

Google Workspace boosts productivity and collaborative work. It helps teams to work both more efficiently and effectively, especially for remote teams

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"very helpful especially for me as an ESL teacher"

What do you like about Google Workspace?

I've been using Google workspace for quite sometime especially with my online lessons. And it's very helpful especially in keeping all my data or work

Top Cons or Disadvantages of Google Workspace

1. Missing Features
Users find the missing features in Google Workspace frustrating, particularly regarding collaboration and integration capabilities.
See 584 mentions

See Related User Reviews

Andrea C.
AC

Andrea C.

Small-Business (50 or fewer emp.)

5.0/5

"Multi-Faceted and User-Friendly"

What do you dislike about Google Workspace?

I wish I could have multiple calendars editable on one page.

Kshitij D.
KD

Kshitij D.

Mid-Market (51-1000 emp.)

3.0/5

"Google Meet: a simple yet powerful tool"

What do you dislike about Google Workspace?

The thing that I dislike about google meet is it's limitation in terms of features. Like if we take example of teams, google meet doesn't let you shar

2. Limited Features
Users express frustration over limited features, wishing for more advanced options compared to competitors like Zoom and Teams.
See 562 mentions

See Related User Reviews

Andrea C.
AC

Andrea C.

Small-Business (50 or fewer emp.)

5.0/5

"Multi-Faceted and User-Friendly"

What do you dislike about Google Workspace?

I wish I could have multiple calendars editable on one page.

Sham W.
SW

Sham W.

Small-Business (50 or fewer emp.)

4.5/5

"A Convenient Video Conferencing Solution for small business specially if you are on google suite"

What do you dislike about Google Workspace?

Call Recording Restrictions Lack of Native Note-Taking Limited Collaboration on Presentations Mirrored Screen Issue

3. Lacking Features
Users find Google Workspace lacking advanced features in some apps, making it less versatile compared to competitors.
See 255 mentions

See Related User Reviews

Vivek G.
VG

Vivek G.

Enterprise (> 1000 emp.)

5.0/5

"Seamless Collaboration with Google Workspace"

What do you dislike about Google Workspace?

Offline editing still feels patchy, if my internet dips, some Docs won’t sync properly, which can be frustrating on the go. Storage costs ramp up fast

Mandy L.
ML

Mandy L.

Enterprise (> 1000 emp.)

5.0/5

"Google Workspace Meets Our Needs"

What do you dislike about Google Workspace?

Some applications, such as sheets, are excellent for most spreadsheet needs but still lack some of the robust advanced features of Excel.

4. Limited Customization
Users note limited customization options in Google Workspace, wishing for more seamless integration and feature enhancements.
See 236 mentions

See Related User Reviews

Ajay K.
AK

Ajay K.

Enterprise (> 1000 emp.)

4.5/5

"Pros and Cons of Using Google Meet for Remote Collaboration"

What do you dislike about Google Workspace?

I feel there could be more features, especially around meeting customization, and the 60-minute limit on free meetings can be a drawback. The number o

Devon S.
DS

Devon S.

Small-Business (50 or fewer emp.)

5.0/5

"Google Workspace helps us stay organized"

What do you dislike about Google Workspace?

I think that there is always room for improvement with any product, but Google Workspace does not fall short often. I think that all of these tools co

5. Expensive
Users find Google Workspace expensive, especially small businesses with limited budgets for cloud tools.
See 216 mentions

See Related User Reviews

RS

Rahul S.

Mid-Market (51-1000 emp.)

4.0/5

"Best easy to use custom domain email service for teams"

What do you dislike about Google Workspace?

It is very costly as compare to other providers, & support is little bit complicated.

Jolson C.
JC

Jolson C.

Small-Business (50 or fewer emp.)

5.0/5

"Best Cloud Productivity Tool for Small, Medium, or Large Organizations"

What do you dislike about Google Workspace?

The pricing model of Google Workspace can be a bit challenging for small businesses that have limited funds for cloud-based tools.

6. Lack of Features
Users find a lack of features in Google Workspace, requiring reliance on additional tools for other needs.
See 196 mentions

See Related User Reviews

Andrea C.
AC

Andrea C.

Small-Business (50 or fewer emp.)

5.0/5

"Multi-Faceted and User-Friendly"

What do you dislike about Google Workspace?

I wish I could have multiple calendars editable on one page.

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Boosts Productivity and Collaborative Work"

What do you dislike about Google Workspace?

It is very difficult (if not impossible) to get proper support. It can be slow when using large files and some features are just basic, which makes us

Google Workspace Reviews (46,719)

View 95 Video Reviews
Reviews

Google Workspace Reviews (46,719)

View 95 Video Reviews
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Rohan S.
RS
Data Engineer
Information Technology and Services
Mid-Market (51-1000 emp.)
"Reliable collaboration suite that keeps teams aligned"
What do you like best about Google Workspace?

Google workspace has been one of the most reliable collaboration platforms i have used as a Data engineer. it ties together email, documents, spreadsheets storage and chat into one ecosystem. I like most is how everything stays in sync whether i am working with shared spreadsheets for data validation, documenting pipelines in Google Docs. The platform is also easy to use across devices with smooth integration with Google cloud and other tools. Review collected by and hosted on G2.com.

What do you dislike about Google Workspace?

The file storage limits on basic plans can feel restrictive for large teams and sometimes Google meet can struggle with unstable internet. Review collected by and hosted on G2.com.

AM
solutions engineer
Information Technology and Services
Mid-Market (51-1000 emp.)
"Document creation and screen sharing done right"
What do you like best about Google Workspace?

Google workspace makes effortless document creation. Whether it is Docs, Sheets or slides, i can start something from scratch or pick a template and just dive in. The real time collaboration is the best part, seeing updates happen instantly while working together makes projects move so much faster. And then there is screen sharing in google meet, It is super straightforward, no complicated steps, just click and share. I like that i can choose to share the entire screen or just a specific window which keeps things cleans and focused. It is perfect for walking through a presentation or troubleshooting something live. Review collected by and hosted on G2.com.

What do you dislike about Google Workspace?

some advances formatting or complex document layouts feels a bit limited compared to traditional desktop tools. Occasionally, switching between multiple accounts can get messy, it is not always as smooth as i want. Review collected by and hosted on G2.com.

Tejas T.
TT
IT engineer
Education Management
Mid-Market (51-1000 emp.)
"Best Video Conferencing Application - Google Meet"
What do you like best about Google Workspace?

1. Google Meet is incredibly easy to use. You can join a meeting by simply clicking or tapping on a link, and there is no need to download any software. This makes it easy to collaborate with people on any device.

2. Google Meet is a very reliable video conferencing platform. I have never had any issues with the audio or video quality, and I have always been able to connect to meetings without any problems. Review collected by and hosted on G2.com.

What do you dislike about Google Workspace?

The free version of Google Meet only allows up to 100 participants per meeting. This can be a limitation for businesses or organizations that need to host larger meetings. Review collected by and hosted on G2.com.

Ray D.
RD
HOST - Deep Shallow Dive Podcast
Small-Business (50 or fewer emp.)
"Google Workspace is a Must Have for Small to even Midsize Businesses"
What do you like best about Google Workspace?

What I appreciate most about Google Workspace is how it consolidates everything I need into a single platform. For small businesses, this integration is truly transformative. With Gmail, Calendar, Drive, Docs, and Meet all syncing seamlessly, I never have to switch between different services or worry about misplacing files and messages.

The platform is dependable, quick, and user-friendly—whether I’m coordinating a team, organizing client meetings, or sharing documents with various companies. Real-time collaboration in Docs and Sheets has saved me countless hours, and Drive ensures that all my files remain organized and accessible from anywhere.

The administrative tools are straightforward, making it easy to oversee multiple domains and users without the need for a dedicated IT department. It’s secure, scalable, and consistently reliable.

For me, Google Workspace is far more than just an email solution—it’s the foundation that enables me to manage all my businesses efficiently. Review collected by and hosted on G2.com.

What do you dislike about Google Workspace?

There’s not much to complain about, but a few things could be smoother. The pricing adds up once you start managing multiple domains or accounts across different businesses — it would be great if Google offered a more flexible, multi-brand plan.

The admin dashboard, while powerful, can get a bit cluttered when you’re juggling several organizations. And every now and then, file-sharing permissions between accounts can be confusing, especially when people use both personal and business Gmail.

Overall, none of these are deal breakers — it’s more about small friction points that could make managing multiple businesses even easier. Review collected by and hosted on G2.com.

Arup K.
AK
Supervisor
Consulting
Small-Business (50 or fewer emp.)
"Google Workspace Keeps our Real Estate Business Organized and Efficient"
What do you like best about Google Workspace?

The best about Google Workspace is that everything needed for my real estate work is in one place and easy to use.can send emails, share property files, (Attached image with more drive space) book client meetings, and even use maps to show locations — all from my phone or computer, anywhere.

This helps me save time and always stay organized, whether working from home, at the office, or out seeing properties Review collected by and hosted on G2.com.

What do you dislike about Google Workspace?

Not a tech person to go deep but for me works smoothly, all these needed with always a strong internet. Review collected by and hosted on G2.com.

Regina M.
RM
Account Coordinator
Small-Business (50 or fewer emp.)
"One Platform for Managing Multiple Internal Needs"
What do you like best about Google Workspace?

I like that even when things within your business internally change, you can make updates here. For example, I rebranded my business earlier this year and was so glad I could easily update the primary domain and my email address without having to set up a new account and inform all of my clients. It was a major relief. Review collected by and hosted on G2.com.

What do you dislike about Google Workspace?

The lag time after making domain and alias adjustments to sync in and update other details (ie: profile picture). Review collected by and hosted on G2.com.

Neha J.
NJ
UX/UI Designer
Mid-Market (51-1000 emp.)
"Google workspace an easy to use, all in one productivity & collaborative suite from google"
What do you like best about Google Workspace?

All the familiar tools like docs, sheet, slides, google meet etc. for a better collaboration.Multiple People can work at the same time and also integration with Gemini is a huge plus point. The apps (Gmail, Drive, Calendar, Meet, Chat) are well integrated. Sharing files, scheduling, communicating, implementation is smooth. It can be used for both day to day work & keeping tabs/account of the progress. Its like a full ecosystem of all google apps together Review collected by and hosted on G2.com.

What do you dislike about Google Workspace?

The cost can add up, especially if you need advanced features or AI capabilities. Customer support tends to be slow and not very helpful, unless you pay extra for premium support. Additionally, converting data from Microsoft can sometimes become complicated and messy. Review collected by and hosted on G2.com.

Jaydeep P.
JP
Software Engineer
Mid-Market (51-1000 emp.)
"Google Workspace keeps our team connected and organised"
What do you like best about Google Workspace?

Everything integrates seamlessly—Gmail, Drive, Meet, Docs, and Sheets are all accessible in one place. For our IT team, that’s invaluable. I can easily share documents, review code snippets in Sheets, or join a Meet session without needing to switch between different apps. The real-time collaboration is impressive; having multiple people edit the same file at once truly works smoothly. Review collected by and hosted on G2.com.

What do you dislike about Google Workspace?

At times, managing storage in Drive can be confusing, particularly when dealing with shared drives. Meet would benefit from improved noise control features, and I find the admin panel somewhat overwhelming for those new to it. Additionally, when the internet connection is slow, the overall experience becomes sluggish. Review collected by and hosted on G2.com.

Prachi I.
PI
Full Stack Developer
Mid-Market (51-1000 emp.)
"All-in-One Productivity Platform That Keeps Our Team in Sync"
What do you like best about Google Workspace?

Google Workspace brings everything we need for daily work into one connected ecosystem. I love how seamlessly Gmail, Drive, Docs, Sheets, and Meet work together -- it makes collaborating with teammates effortless, even across different locations. Real-time editing in Docs and Sheets is a game-changer; we can co-create without sending endless versions back and forth. The cloud storage is reliable, and the sharing permissions are easy to manage. I also appreciate clean, familiar interface that doesn't require much onboarding for new users. Review collected by and hosted on G2.com.

What do you dislike about Google Workspace?

While the tools are powerful, there are moments when large files in the Drive take longer to sync or preview. Google Meet could offer more advanced features, like better noise control or virtual backgrounds that don't lag on lower-end devices. Also, managing multiple Google accounts can sometimes get confusing, especially when switching between work and personal profiles. Review collected by and hosted on G2.com.

Rocco Velucci P.
RP
Senior Influencer Marketing Coordinator
Mid-Market (51-1000 emp.)
"Comprehensive and reliable solution for business collaboration"
What do you like best about Google Workspace?

I particularly appreciate the seamless integration between all tools: Gmail, Drive, Docs, Sheets, and Meet work together perfectly. Real-time collaboration on documents is excellent, allowing multiple people to work simultaneously. Cloud storage is reliable and accessible from any device. The interface is intuitive and automatic synchronization ensures nothing is ever lost. The integrated video conferencing system is also great for remote meetings and team communication. Review collected by and hosted on G2.com.

What do you dislike about Google Workspace?

Offline functionality is limited compared to other solutions. Some advanced formatting features available in Microsoft Office are missing in Docs and Sheets. Permission management can become complex in larger organizations. Additionally, the dependence on internet connectivity can be problematic in certain situations. Review collected by and hosted on G2.com.