Higher Logic Thrive Reviews & Product Details

Higher Logic Thrive Product Details

Higher Logic Thrive is a comprehensive online community and marketing software solution suite designed to drive engagement. With nearly 20 years of experience, Higher Logic has established itself as a trusted partner, serving more than 3,000 customers and facilitating over 350,000 online communities globally. This platform supports more than 200 million users across 42 countries, making it a significant player in the realm of community engagement and marketing. The Higher Logic Thrive portfolio consists of three primary products. The Higher Logic Thrive Community is an engagement solution that fosters connections, resource sharing, and discussions among members. This product is particularly beneficial for organizations looking to enhance member interaction and create a vibrant online community. By providing a space for community members to engage, Higher Logic Thrive Community helps build stronger relationships and increase member satisfaction. In addition to community engagement, Higher Logic Thrive Marketing serves as the go-to marketing and communications software for associations. With an impressive 99% deliverability rate, this tool ensures that messages reach the intended audience effectively. Leverage this software to deliver targeted communications, enhancing member engagement and ensuring that the right information is shared at the right time. This capability is essential for organizations aiming to maintain strong connections with their members and keep them informed about relevant events and initiatives. The Higher Logic Thrive Platform integrates the functionalities of both the Community and Marketing solutions, creating a cohesive experience that enhances member engagement. This platform is designed to scale alongside an organization's growth, allowing for the addition of various add-ons and third-party integrations with CRM, AMS, and LMS providers. This flexibility ensures that customers can customize their experience to meet their evolving needs. Furthermore, Higher Logic provides expert Advisors to assist in implementation, ensuring that customers can quickly get up and running. Users also benefit from the Higher Logic Users Group (HUG), which offers a network of support and shared knowledge. This combination of robust features, scalability, and community support positions Higher Logic as a valuable resource for organizations looking to enhance their member engagement and marketing efforts.

Product Website

Seller

Higher Logic

Discussions

Higher Logic Thrive Community

Languages Supported

English

Product Description

Higher Logic is an industry leader in cloud-based community platforms, with over 25 million engaged members in more than 200,000 communities. Organizations worldwide use Higher Logic to bring like-minded people all together, by giving their community a home where they can share ideas, answer questions and stay connected.

Overview by

Sarah Spinosa

Value at a Glance

Averages based on real user reviews.

Time to Implement

4 months

View More Pricing Information

Higher Logic Thrive Integrations

(2)

Verified by Higher Logic Thrive

Higher Logic Thrive Media

Higher Logic Thrive Demo - Higher Logic Thrive Community logged in view

See why Higher Logic is the premier choice for associations looking to supercharge member engagement. Bring members together 24/7 in the community, via email or in the app. With discussions, Q&A, library, events, and engagement tools like automation and our AI-driven Smart Newsletter – Hi...

Higher Logic Thrive Demo - Higher Logic Thrive Community logged out view

Your value proposition shines on the logged out view of Higher Logic Thrive Community. Use this valuable space to remind members and prospects about the important work your association does.

Make your most valuable resources easy to find! Organize, house, and share your resources, including documents, images, videos, and more. Easily control access with sub-communities and security groups.

Higher Logic Thrive Demo - Engagement Scoring

See how engaged your members are so you can be sure you are providing value.

Gain insight from dozens of ready-made reports so you can refine your offerings and prove ROI.

Higher Logic Thrive Demo - Message designer

Easy-to-use marketing automation templates come pre-loaded or campaigns can be easily built based on your needs. Set campaigns to trigger based on user actions or inaction.

Official Downloads

(3)

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G2 reviews are authentic and verified.

Here's how.

IM

Verified User in Mental Health Care

Small-Business (50 or fewer emp.)

2/15/2024

"Comprehensive Marketing and Community platform"

4.5/5

What do you like best about Higher Logic Thrive?

It has amazing capabilities and when it is setup it does what we want. We like the capability to tailor both the communities and marketing to a multiple of different audiences within our membership and contact base. We find the data we can collect very useful and the training, tools and ongoing support extremely comprehensive. Review collected by and hosted on G2.com.

What do you dislike about Higher Logic Thrive?

It does take some time and effort to set up, so you need to set aside the time to do this. However it is very worthwhile. Review collected by and hosted on G2.com.

What problems is Higher Logic Thrive solving and how is that benefiting you?

Gives us much better views of our email effectiveness and helps us target our information to be much more useful. Communities allow us to provide good information to specific types of members and contacts. The investment in time to learn the system is worthwhile as you build subsequent communities. We feel we can provide much better information in a more effective and targeted way and have the data and reporting to monitor this. Review collected by and hosted on G2.com.

Response from bleehe@higherlogic.com Leehe of Higher Logic Thrive

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Thank you for your review! We’re so glad Higher Logic Thrive is helping you tailor marketing and community experiences, leverage data and reporting, and deliver more targeted value to your members. We appreciate your note on setup—it does take some time, but we’re thrilled you’ve found the investment worthwhile. We’re excited to continue supporting your success!

JC

Jessica C.

Customer Advocacy Manager

Mid-Market (51-1000 emp.)

8/13/2025

"Great Community Platform with Excellent Support"

4.5/5

What do you like best about Higher Logic Thrive?

We’ve been using Higher Logic Thrive at Raptor Technologies to bring our community of school safety software users together and it’s been a big value add. Our customers now have a dedicated space to start discussions, ask questions, and share ideas directly with our product team. Since launching in 2023, we’ve come a long way, and we’re excited to explore even more of the powerful features Thrive offers to maximize the value of our subscription.

What truly stands out, though, is the team behind the platform. Our dedicated contacts, Kimmie and Erin, know the product inside and out and consistently go above and beyond to support us. Whether it’s helping us grow membership, boost engagement, or brainstorm new strategies, their expertise and responsiveness make all the difference.

While we’ve encountered a few minor limitations along the way, the overall experience has been excellent. We highly recommend Higher Logic Thrive to anyone considering a community platform. Review collected by and hosted on G2.com.

What do you dislike about Higher Logic Thrive?

Some design and website limitations that restrict customization and layout flexibility.

No visibility into who likes or follows posts and blogs.

Limited options for automatically notifying our Product Team of new idea submissions. Review collected by and hosted on G2.com.

Response from bleehe@higherlogic.com Leehe of Higher Logic Thrive

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Jessica, it’s been a joy to watch you and your team at Raptor Technologies grow your community into the vibrant space it is today. We’re truly honored to have your recommendation and grateful for the ideas and feedback you’ve shared along the way. It’s wonderful to know you’ve felt supported throughout your journey with Higher Logic Thrive, and we look forward to celebrating many more successes together!

AN

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

9/8/2025

"Higher Logic assists member only engagement"

3.5/5

What do you like best about Higher Logic Thrive?

The customer support is outstanding. Whenever we have questions or run into challenges, the support team is responsive, knowledgeable, and genuinely committed to resolving issues quickly. Review collected by and hosted on G2.com.

What do you dislike about Higher Logic Thrive?

Some parts of the platform can feel clunky and not as intuitive as expected, especially when navigating between different functions. The biggest drawback is the lack of a standard mobile app, which feels like something that should be built in as a core feature. With more members engaging primarily through their phones, a dedicated app would make the platform much more user-friendly and accessible. Review collected by and hosted on G2.com.

Response from bleehe@higherlogic.com Leehe of Higher Logic Thrive

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Thank you for sharing your experience with Higher Logic Thrive! We’re thrilled to hear our customer support team has been such a strong resource for you, they take pride in being responsive and committed to resolving issues quickly.

We appreciate your feedback on usability and mobile accessibility. Insights like this help us continue improving Thrive to make it even more intuitive for you and your members.

It’s great to know Thrive is helping your community connect and engage in a safe, members-only space. Thank you for trusting us, we look forward to continuing to support your success!

AN

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

10/7/2025

"Very Helpful with our Association Community"

4.5/5

What do you like best about Higher Logic Thrive?

Thrive has enabled us to quickly foster meaningful engagement within our membership. Our members are now able to network with each other more effectively and benefit from having a trusted space to gather information. Review collected by and hosted on G2.com.

What do you dislike about Higher Logic Thrive?

Although this is a common challenge faced by most non-profits, I suspect that, like us, cost is always a concern. However, it remains necessary in order to effectively connect with our membership. Review collected by and hosted on G2.com.

Response from bleehe@higherlogic.com Leehe of Higher Logic Thrive

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Thank you for sharing your experience with Higher Logic Thrive! We’re so glad to hear the platform has helped your members connect more meaningfully and build stronger relationships within your community. That kind of engagement is exactly what we love to see.

We completely understand that cost considerations are always top of mind for associations and nonprofits, and we truly appreciate your perspective. Our goal is to ensure every organization gets lasting value from their investment in Higher Logic Thrive through deeper member connections, richer engagement, and time saved managing it all.

Thank you again for being part of the Higher Logic community and for trusting us to support your mission. We’re excited to keep growing with you!

HN

Heather N.

Manager, Communications

Small-Business (50 or fewer emp.)

10/16/2025

"Great Community Forums, But Disappointing Customer Service"

4/5

What do you like best about Higher Logic Thrive?

the community forums work great to bring members together Review collected by and hosted on G2.com.

What do you dislike about Higher Logic Thrive?

poor customer service - I had an issue and they literally told me I broke it and it couldn't be fixed. Review collected by and hosted on G2.com.

Response from bleehe@higherlogic.com Leehe of Higher Logic Thrive

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Heather, thank you so much for taking the time to share your feedback and for giving Higher Logic Thrive a 4-star review, we truly appreciate it! We’re glad to hear the community forums are helping bring your members together.

We’re sorry to hear your experience with customer support didn’t meet expectations. We understand how frustrating it can be when something goes wrong with your community site, especially on an important page. Our team worked diligently to restore your site the same day and stayed online late into the evening to make sure everything was back up and running.

We take all feedback seriously and are always looking for ways to make our support experience smoother and clearer.

Thank you again for being part of the Higher Logic community, we’re grateful for your partnership!

NM

Nikki M.

Membership Manager

Small-Business (50 or fewer emp.)

7/30/2024

"Higher Logic Review"

4/5

What do you like best about Higher Logic Thrive?

We are able to reach more people with less effort and add the perfect visuals to compliment our mailings. Review collected by and hosted on G2.com.

What do you dislike about Higher Logic Thrive?

We've had IQA sync issues before and our numbers were off. It has been corrected, but it did become an issue for a while. The customer support team did work with our association to figure out and resolve the issue in a timely manner. Review collected by and hosted on G2.com.

Response from bleehe@higherlogic.com Leehe of Higher Logic Thrive

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Hi Nikki,

Thank you so much for taking the time to share your feedback about reaching more of your target audience, more easily! We're thrilled to hear you've had a positive experience with us overall. We truly value our partnership with you and your team, and look forward to continuing to support your success.

EN

Verified User in Non-Profit Organization Management

Mid-Market (51-1000 emp.)

8/12/2025

"Excellent Support and Guidance for Thrive"

5/5

What do you like best about Higher Logic Thrive?

The flexibility and how many options there are for just about anything you can think of. Review collected by and hosted on G2.com.

What do you dislike about Higher Logic Thrive?

Kind of the same thing! There are so many options that you really need someone focused on it much of the time to keep up with releases and know how to perform all of the options/tasks. Review collected by and hosted on G2.com.

Response from bleehe@higherlogic.com Leehe of Higher Logic Thrive

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Thank you for the fantastic feedback! We’re thrilled to hear you’re enjoying the flexibility of Higher Logic Thrive. Having an internal champion is always a great approach, but rest assured, our team is here to guide and support you every step of the way. We look forward to continuing our partnership and helping you achieve even more success!

AC

Verified User in Civil Engineering

Small-Business (50 or fewer emp.)

8/21/2025

"A community that is easily manage and then there is CMS too"

4/5

What do you like best about Higher Logic Thrive?

Super intuitive and easy to use—no tech or website skills needed, even if you're running a community. Customer service is so fast, I know this from experience when things went south and needed help from multiple 3rd party, HL comes through first. Review collected by and hosted on G2.com.

What do you dislike about Higher Logic Thrive?

Not so sure, might come back to you later. Review collected by and hosted on G2.com.

Response from bleehe@higherlogic.com Leehe of Higher Logic Thrive

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Thank you so much for sharing your experience with Higher Logic Thrive! We’re thrilled to hear that you find the platform intuitive and easy to manage, and that our customer support team has been able to step in quickly when challenges arise.

It’s great to know Thrive is helping you simplify automation across multiple communities, exactly the kind of efficiency we strive to deliver. We truly appreciate your feedback and look forward to continuing to support your success!

AN

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

8/29/2025

"High potential but requires expertise which small communties do not have"

3.5/5

What do you like best about Higher Logic Thrive?

pulling lots of information together to make easy connections with members - access to support Review collected by and hosted on G2.com.

What do you dislike about Higher Logic Thrive?

difficult to tell if members have correct settings without taking lots of time - privacy settings etc, not sure if people are getting emails and notifications. Review collected by and hosted on G2.com.

Response from bleehe@higherlogic.com Leehe of Higher Logic Thrive

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Thank you for your feedback! We’re glad Higher Logic Thrive helps you bring information together and strengthen member connections. We understand your concerns around privacy and notification settings, and we’re actively working to simplify these processes so communities of all sizes can manage them more easily. Our support team is always here with guidance and best practices to help you get the most out of Higher Logic Thrive. We truly appreciate your partnership!

AN

Verified User in Non-Profit Organization Management

Mid-Market (51-1000 emp.)

8/20/2025

"An expansive platform that caters to all levels of needs"

3.5/5

What do you like best about Higher Logic Thrive?

The large range of support both directly from the staff including our strategic advisor and the ICT as well as online resources to self-educate and problem solve. Review collected by and hosted on G2.com.

What do you dislike about Higher Logic Thrive?

Higher logic is still growing its international team/market so occasionally we have to work across AU to American time zones, but the team is very accommodating and flexible making the time difference only a minor inconvenience Review collected by and hosted on G2.com.

Response from bleehe@higherlogic.com Leehe of Higher Logic Thrive

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Thank you for taking the time to share your experience with Higher Logic Thrive! We’re so glad to hear that both our team and our self-service resources have been helpful in supporting your success. It’s great to know that having a centralized space for documents and member discussions has made it easier for you to engage your community in a structured and manageable way.

We also appreciate your feedback about time zone differences. As we continue to grow our international team, we’re committed to making collaboration as smooth as possible, and it’s encouraging to hear that our staff’s flexibility has made the process easier for you.

Thanks again for your thoughtful review, we’re excited to keep supporting your community’s growth and engagement!