HighQ Reviews & Product Details

In my 2+ years of using HighQ Collaborate on a daily basis, the simplicity of the UI along with the platform's robustness has been a major plus point. Our IT team was able to set it up in a very bespoke manner to suit our project parameters and we haven't really needed to tweak or change things since. The export and import functionality has been a literal lifesaver as its allowed us to really optimise our workflows to efficiently deal with varying tasks & instructions, and to carry data from Collaborate to our other tools. We were also able to use inbuilt reporting system to develop a quick MI tool for progress tracking at a glance. In the few instances when there have been outages, we found the Customer Support to be top notch & they provided us realistic ETA's instead of telling us what they thought we wanted to hear. Review collected by and hosted on G2.com.

There are no downsides as such, but there has been a recurring glitch, where forms submitted for a task, will reappear at times in the middle of my queue if I've got filters on. This can sometimes get really disorienting as I see work I've already completed re-appear in my queue. Review collected by and hosted on G2.com.

The ability to build automated workflows is terrific.

The ability to create specific views is great.

The amount of information one can store is pretty good.

It's useful to have one Thomson Reuters representative. Review collected by and hosted on G2.com.

Need the ability to build automated workflows with additional levels of if/then options. Currently limited to one level.

Need the ability to create specific views that can be defaulted per user.

Need the ability to hide some portion of the available information for better viewability without that limiting the search function to only what is in view (i.e., should be able to search fields that have information in them, even if they're not included in one user's view).

It's useful to have one Thomson Reuters representative, except when that representative is out of office for an extended period of time, there is no back-up system in place. Review collected by and hosted on G2.com.

The site has a clean interface and is easy to manage and tailor to suit any specific transaction. Customer service is awalys prompt. The automatic numbering feature and automatede index creation is especially useful. Review collected by and hosted on G2.com.

We use the site mainly as a due diligence data room . When documents get deleted, this can affect the numbering of all documents in a folder, which then requires solicitors to review the document referencing in transaction documents to ensure the numbering has been updated. Additionally, downloading copies of a site can be hindered by the 256-character path limitation in Windows; it would be helpful if there was a work-around for this implemented into the system. Review collected by and hosted on G2.com.

Very easy to learn and is designed to be flexible with our and our clients needs. With the templates we have created we can quickly set up and kick off a project site within minutes, in most cases. Review collected by and hosted on G2.com.

I have only managed our HighQ sites for a few months and I have not found anything that I dislike, as yet. Review collected by and hosted on G2.com.

Tools like HighQ Collaborate and Publisher are excellent ways to share content, information and collaborate with external customers. The administration is simple and online documentation excellent. We have managed to build some fairly sophisticated solutions using out of the box tools. Review collected by and hosted on G2.com.

Occasionally we experience downtime or outages. To HighQ's credit they keep clients updated with the status via dashboard and will provide reports upon request. Review collected by and hosted on G2.com.

The ability to personalise sites for matters/clients. Review collected by and hosted on G2.com.

Costing, which often becomes too expensive for smaller matters. Review collected by and hosted on G2.com.

Version control and "deck view" where I can see all my outstanding matters. Review collected by and hosted on G2.com.

Implementation was difficult and required too much time and resource.. Review collected by and hosted on G2.com.

The platform is highly customizable. You can create custom emails, complex logic for when to trigger certain rules, and personalized views for specific subsets of contracts. Our implementation rep went above and beyond to support us during a lenghty implementation period. Review collected by and hosted on G2.com.

The platform is best suited for an organization with a simple process and limited need to change. Otherwise, it takes a ton of time to administer and has constant bugs. They don't have an out-of-the-box Salesforce integration or an effective Google Docs integration, despite having told us they did. It was not an intuitive user interface for submitting or approving contracts and users were constantly frustrated or requiring help. Implementation took over a year to complete. The AI could not even pull terms as simple as contract end dates. Review collected by and hosted on G2.com.

It's a powerful automation tool that helps automating any kind of documents into intelligent documents with conditional logics and clauses text set up for which user has to answer series of questions and then depending on the selection made document will appear.

Automating and then pulling data from data systems to overall simplify the document generation and avoid manual work. Review collected by and hosted on G2.com.

I find it little less user friendly from developers point of view, you have to download it's addin and then it will show in MS word ribbon, from where you can create bookmarks , nothing like drag drop functionality like other tool as HotDocs but from end user pov no difference. Review collected by and hosted on G2.com.

It's very friendly and easy to use. Really reduced training times compared to previous products we have used. Additional bonus, when you update the version, the documents update automatically as well. What should not be overlooked is how it is designed to meet compliance and compliant rules. For large firms like I am at, this is invaluable. The user interface is clean, straight forward, and well designed. We like it better the Microsoft Sharepoint. While we still have MS Sharepoint, we are phasing it out in favor of this most likely. Review collected by and hosted on G2.com.

The cost of storage could be friendlier. It's not cheap, but some argue you get what you paid for. The API is not cheap as well. I hope this changes in the future as time goes on. Some users had issues with the iSheet integration. I think this will be updated according to support. Review collected by and hosted on G2.com.