[go: up one dir, main page]

Introducing G2.ai, the future of software buying.Try now
emlen
Sponsored
emlen
Visit Website
Product Avatar Image
Highspot

By Highspot

emlen
Sponsored
emlen
Visit Website

Highspot Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find Highspot to be very easy to use, enhancing daily tasks like uploading content and creating pitches. (46 mentions)
Users appreciate the easy sharing capabilities of Highspot, enhancing their ability to collaborate and communicate effectively. (23 mentions)
Users value the ease of linking and sharing content externally, enhancing collaboration and resource accessibility. (22 mentions)
Users commend the intuitive user interface of Highspot, enhancing navigation and accessibility for all technical backgrounds. (20 mentions)
Users commend the timely and helpful customer support of Highspot, enhancing their overall experience and productivity. (16 mentions)
Users experience confusion due to frequent UI updates and complex integrations, making navigation and setup challenging. (7 mentions)
Users find the data overload in Highspot overwhelming, making it challenging to locate important resources efficiently. (6 mentions)
Users find the interface not intuitive, with limited design options and confusing reporting features affecting usability. (6 mentions)
Users find a steep learning curve with Highspot, requiring significant effort to master its features and content. (6 mentions)
Users report frequent update issues leading to confusion and difficulty in managing content and finding necessary features. (6 mentions)

5 Pros or Advantages of Highspot

1. Ease of Use
Users find Highspot to be very easy to use, enhancing daily tasks like uploading content and creating pitches.
See 46 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Perfect For Sales Enablement and Sellers Alike"

What do you like about Highspot?

Highspot is very easy to use. Our company uses it daily wether it's uploading content, creating Pitches, or finding resources. I've reached out to

Robert F.
RF

Robert F.

Mid-Market (51-1000 emp.)

4.5/5

"Solid Collateral Sharing Software"

What do you like about Highspot?

Highspot is very user friendly and allows my sales team a quick way to share marketing collateral, while getting valuable insights to usage and sharin

2. Easy Sharing
Users appreciate the easy sharing capabilities of Highspot, enhancing their ability to collaborate and communicate effectively.
See 23 mentions

See Related User Reviews

JW

Jonathan W.

Enterprise (> 1000 emp.)

4.5/5

"Highspot Review"

What do you like about Highspot?

Ability to share information internally or externally as needed

MS

Mark S.

Enterprise (> 1000 emp.)

4.5/5

"A central store for information that actually works."

What do you like about Highspot?

Compared to the mess that is SharePoint and Teams groups, Highspot is a joy to use: it presents content in an easy to consume way, is searchable and

3. Document Management
Users value the ease of linking and sharing content externally, enhancing collaboration and resource accessibility.
See 22 mentions

See Related User Reviews

Juan H.
JH

Juan H.

Mid-Market (51-1000 emp.)

5.0/5

"CSL"

What do you like about Highspot?

Great for documentation and finding resources

Laura B.
LB

Laura B.

Enterprise (> 1000 emp.)

3.5/5

"Has potential but UX/UI feels immature, Organization and Search Could be Better"

What do you like about Highspot?

Easy to link to content and share content externally, easy for reps to create a package of content and share externally.

4. Intuitive
Users commend the intuitive user interface of Highspot, enhancing navigation and accessibility for all technical backgrounds.
See 20 mentions

See Related User Reviews

Gonzalo C.
GC

Gonzalo C.

Enterprise (> 1000 emp.)

4.5/5

"It's a very good platform!"

What do you like about Highspot?

I love that is very clean and easy to use

Prabodh D.
PD

Prabodh D.

Enterprise (> 1000 emp.)

5.0/5

"One os the best sales enablement tool"

What do you like about Highspot?

User friendliness, Overall look and feel , Good search capabilities , Ease of finding any information

5. Customer Support
Users commend the timely and helpful customer support of Highspot, enhancing their overall experience and productivity.
See 16 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Perfect For Sales Enablement and Sellers Alike"

What do you like about Highspot?

Highspot is very easy to use. Our company uses it daily wether it's uploading content, creating Pitches, or finding resources. I've reached out to

Christ V.
CV

Christ V.

Enterprise (> 1000 emp.)

5.0/5

"Highspot has it all"

What do you like about Highspot?

As a New Salesforce employee Highspot as become my go to reference for all Customer data and story related

5 Cons or Disadvantages of Highspot

1. Confusion
Users experience confusion due to frequent UI updates and complex integrations, making navigation and setup challenging.
See 7 mentions

See Related User Reviews

Jennifer M.
JM

Jennifer M.

Enterprise (> 1000 emp.)

5.0/5

"Centralized Collateral"

What do you dislike about Highspot?

There are so many updates to the user interface and changes to the names of things, it's hard to keep up with. That causes me to lose time figuring o

Chris K.
CK

Chris K.

Enterprise (> 1000 emp.)

4.5/5

"AE MM Sales"

What do you dislike about Highspot?

With all its flexibility and features, these platforms can be a little too powerful at first. The learning curve—especially when setting up permission

2. Data Overload
Users find the data overload in Highspot overwhelming, making it challenging to locate important resources efficiently.
See 6 mentions

See Related User Reviews

Christ V.
CV

Christ V.

Enterprise (> 1000 emp.)

5.0/5

"Highspot has it all"

What do you dislike about Highspot?

Th amount of data that is in there is fantastic yet overwhelming at the same time. The filtering does solve this problem

Puneet Y.
PY

Puneet Y.

Enterprise (> 1000 emp.)

5.0/5

"Highspot is a powerful sales enablement platform"

What do you dislike about Highspot?

Content Overload: With the abundance of content that can be stored and managed within Highspot, i sometimes find it overwhelming to shift through all

3. Not Intuitive
Users find the interface not intuitive, with limited design options and confusing reporting features affecting usability.
See 6 mentions

See Related User Reviews

Verified User
C

Verified User

Enterprise (> 1000 emp.)

5.0/5

"What a difference maker!"

What do you dislike about Highspot?

The terminology used isn't very intuitive.

Quintin S.
QS

Quintin S.

Mid-Market (51-1000 emp.)

4.0/5

"Powerful Tool for Connecting Marketing & Sales"

What do you dislike about Highspot?

Reporting is unintuitive & difficult to use

4. Steep Learning Curve
Users find a steep learning curve with Highspot, requiring significant effort to master its features and content.
See 6 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Collateral Made Easy"

What do you dislike about Highspot?

Highspot is a lot to learn however it is a solid investment for any sales organization.

YS

Yaron S.

Enterprise (> 1000 emp.)

5.0/5

"great content and good navigation"

What do you dislike about Highspot?

content needs more explicit guidance on wha tcan be used and how. also i had cases where the contetn was outdated and it wasnt mentioned.

5. Update Issues
Users report frequent update issues leading to confusion and difficulty in managing content and finding necessary features.
See 6 mentions

See Related User Reviews

Jennifer M.
JM

Jennifer M.

Enterprise (> 1000 emp.)

5.0/5

"Centralized Collateral"

What do you dislike about Highspot?

There are so many updates to the user interface and changes to the names of things, it's hard to keep up with. That causes me to lose time figuring o

MW

Maggie W.

Mid-Market (51-1000 emp.)

5.0/5

"Highspot makes my life easier"

What do you dislike about Highspot?

Not Highspot's fault, but it's easy to get behind in cleaning/curating content. After a few years of use, a lot of junk has accumulated - and it's har

emlen
Sponsored
emlen
Visit Website

Highspot Reviews (1,196)

View 2 Video Reviews
Reviews

Highspot Reviews (1,196)

View 2 Video Reviews
4.7
1,196 reviews
Search reviews
View Filters
Filter Reviews
Clear Results
G2 reviews are authentic and verified.
Verified User in Computer Software
AC
Enterprise (> 1000 emp.)
"Highspot Makes it Easy for Sales"
What do you like best about Highspot?

Highspot gives sales users visibility into whether prospects and customers are engaging with communications and attachments regardless of where sellers are sharing content from. Review collected by and hosted on G2.com.

What do you dislike about Highspot?

Highspot spends a lot of development effort on their integrations with popular CRMs, however there is not a native integration for the CRM that we use, so we miss out on most of their latest and greatest features. Review collected by and hosted on G2.com.

MP
Enterprise (> 1000 emp.)
"Easy to use tool"
What do you like best about Highspot?

The interface is really easy to use. There are simple templates and layouts for anyone who wants to publish a page. I lead a customer marketing team, and Highspot is the main tool we use to communicate with our sales team with campaigns and programs. Search function is also pretty good and our sales partners can always find our pages using keywords. Review collected by and hosted on G2.com.

What do you dislike about Highspot?

I think the reporting functionality can be improved. We also didn't have any scheduled reports on usage of certain pages. It's hard to understand how to benchmark engagement with your content.

A Review collected by and hosted on G2.com.

Lindsay P.
LP
CX Marketing Manager
Enterprise (> 1000 emp.)
"Long Time Highspot User"
What do you like best about Highspot?

Highspot is great for teams looking to effectively manage their content or enable their front lines. It's great for organization and ensuring teams keep their content up to date. Review collected by and hosted on G2.com.

What do you dislike about Highspot?

I wish that if you edited a slide in a pitch deck, it wouldn't break the link between the pitch deck and master slides. Also, the modular pricing isn't something I enjoy - we've been Highspot users for so long that we've been with them since before they started adding on extra modules. I'd rather pay a slightly higher price for all the content updates and AI updates to be included at the base price point. Review collected by and hosted on G2.com.

Clare B.
CB
Sales Enablement Program Manager
Mid-Market (51-1000 emp.)
"Escalate you Sales Enablement with a great platform which keeps on growing"
What do you like best about Highspot?

Highspot is a great platform with multiple functions. We use it for learning and coaching for our onboarding of new hires and also for coaching existing teams through content.

Sellers can pitch directly from Highspot and gather analytics on views and downloads by their prospects and this data is automatically recorded in Salesforce.

Content can be easily displayed and bookmarked for reference too. Review collected by and hosted on G2.com.

What do you dislike about Highspot?

Upload could be more automated. We house everything for Highspot in one folder which doesnt sync, we still have to upload content manually. Review collected by and hosted on G2.com.

Puneet Y.
PY
Customer Success Manager - Corporate Markets ( South East Asia )
Enterprise (> 1000 emp.)
"Highspot is a powerful sales enablement platform"
What do you like best about Highspot?

One of the standout features of Highspot is its intuitive user interface. The platform is easy to navigate, making it accessible for users of all technical backgrounds. The clean design allows for quick access to resources, training materials, and sales content, which is crucial for sales reps who often work under tight deadlines. Review collected by and hosted on G2.com.

What do you dislike about Highspot?

Content Overload: With the abundance of content that can be stored and managed within Highspot, i sometimes find it overwhelming to shift through all the available resources. Without effective organization and tagging, important materials can be difficult to locate sometimes. Review collected by and hosted on G2.com.

Kim E.
KE
Manager of Sales Enablement
Mid-Market (51-1000 emp.)
"Great onboarding support with a clear project plan"
What do you like best about Highspot?

We needed the ability to share Teams recordings with customers and prospects. Highspot solved this operational challenge, however, the Digital Sales Rooms have really been the standout product for our organization. Review collected by and hosted on G2.com.

What do you dislike about Highspot?

I was not fully aware of the level of effort to populate our Highspot instance with the content and collateral. This was a more significant element of our onboarding, however, the guidance and support on completing this activity has been great. Review collected by and hosted on G2.com.

Tiffany R.
TR
Strategic Proposal Manager
Enterprise (> 1000 emp.)
"If you are looking to enable your sales team, look no further!"
What do you like best about Highspot?

Besides the fact that their customer support is incredible, the tool is flexible and has allowed us to get the right content to our sellers at the right time! The analytics in the tool also allows us to keep track of who is using what content. We can then decide if it's worth updating that content (when needed) or dump it. We have changed over the span that we have had Highspot. We went through a complete rebrand, organization consolidation, including multiple companies while using this tool. And this tool has allowed us to do so without compromise. When we question how others are utilizing Highspot in a specific way, our account team has reached out to other customers to ask them. This has been a huge help so that we can learn from others. Product updates are done regularly to Highspot, improvements as well as any issues we may come across. You can't get much better than Highspot. Review collected by and hosted on G2.com.

What do you dislike about Highspot?

Nothing. There are product enhancements I would love to see, but as far as disliking the tool? I don't. It's doing what it should, and I'm thankful for that! Review collected by and hosted on G2.com.

Carrie K.
CK
Sales Enablement - Americas
Enterprise (> 1000 emp.)
"Game-changer for Sales"
What do you like best about Highspot?

This platform not only is a one stop shop for housing content and training, but also is a differentiator for sales presentations, RFP submissions, and just showcasing your company. Review collected by and hosted on G2.com.

What do you dislike about Highspot?

Limitations on customization on pitch styles/digital rooms. For example, you can only change the size on images by adding additional columns, you can't just resize to what you need. Also, with pitch styles/digital rooms when you make an update to refresh any live links you have to remove and re-add the style for it to update on the live link. Review collected by and hosted on G2.com.

Kait J.
KJ
Sr. Director, GTM Strategy & Revenue Enablement
Mid-Market (51-1000 emp.)
"Reps love Highspot - and so do enablers"
What do you like best about Highspot?

I've implemented and launched Highspot at three different companies to date, and each time the benefits are clear: incredibly helpful implementation, support & success staff, thoughtful and innovative feature-set, clear, forward-looking roadmap, and intuitive use by users and admins alike.

Because of this, it has always been incredibly easy to both implement and integrate Highspot into the existing tech stack. The intuitive UI and short learning curve means my reps are in and using the tool quickly, and we enjoy high sustained usage and adoption post-launch. Reps and marketers are in the tool daily, leveraging the CMS and LMS. Review collected by and hosted on G2.com.

What do you dislike about Highspot?

To be honest, not much. I've been incredibly impressed by Highspot from the start, and don't have much negative to say about the company, the tool, or the employees I've worked with. Review collected by and hosted on G2.com.

Verified User in Biotechnology
UB
Enterprise (> 1000 emp.)
"Powerful Sales Enablement with Room for Small Improvements"
What do you like best about Highspot?

Highspot serves as a bridge between the marketing and sales teams, excelling in simplifying the sales process. I can manage all marketing materials, papers for customers, training materials, and product documentation from one place. The integration with Salesforce and Outlook is exceptional and makes adding materials to communications and opportunities simple. I have what I need when I need it, whether it's a brochure, an application note, product specs, or a sales play. Digital sales rooms will be a game changer. I use Highspot on a daily basis. Review collected by and hosted on G2.com.

What do you dislike about Highspot?

Navigation could be a little easier. Sometimes I have issues finding things I've saved or knowing the best way to phrase something in the search. Review collected by and hosted on G2.com.