HR Acuity Reviews & Product Details

The main thing that I love about HR Acuity is that it is magical when it comes to convening all our employee relations records. All written accompaniments to interview, as well as evidence to an investigation, reside in a single safe place. This renders it very easy to draw up a full history in the case of compliance or audits. We are also fond of the way we standardized our investigation process. This will be consistent to provide equality and openness in each of the cases we deal with. Also the trend reporting assists us to anticipate systemic problems early enough before they boil up. Review collected by and hosted on G2.com.

After being initially set up and configured, it sometimes may seem a little intimidating especially owing to the degree of detail. Set up of all the templates and workflows will consume a lot of time before they are just as you would like them. The reporting is quite strong and more custom analytics can be difficult to assemble without special help at times. The user interface whilst functional could certainly use a more contemporary make-over. These are small details yet these are the areas that can have any improvement. Review collected by and hosted on G2.com.

Created by Employee Relations experts so very little customization needed. When customization is needed, its easy with most things we can do on our own in seconds. Love the investigation module that provides the best practices and templates to ensure a complete and consistent process followed. HR Acuity also listens to customer feedback - have seen a few of our recommendations implemented that benefit all customers. Have done several case management system implementations and this by far was the easiest. 3 months and could have been sooner if we didn't have some internal things to resolve. as a leader, also love how easy it is for me to stay on top of what the team is working on - types of cases, volume and status. The team and I are in HR Acuity every day, all day. Review collected by and hosted on G2.com.

Very US focused - would love more of a global focus which know they are working on. Review collected by and hosted on G2.com.

The case management system operates with exceptional performance levels. This system produces an effective tool for keeping tabs on employee relations issues and resolving them to sustain positive workplace conditions. The automated operation ensures all cases get addressed and reporting functions allow workforce trend pattern identification. Users can easily navigate through the system interface because it provides straightforward access for HR teams to carry out their functions. The correct linking of HR systems leads to more efficient data management and automatic reduction of duplicate tasks. Review collected by and hosted on G2.com.

Users must dedicate a long amount of time to provide detailed data for the system to function properly during its initial setup. The system provides sluggish performance during report generation by users. The system requires better flexibility in letting users adapt their alert and notification options to match operational needs of their teams. Review collected by and hosted on G2.com.

The platform is designed specifically for ER and workplace investigations. It guides you through the process with helpful prompts and reminders. It allows you to build a library of resources and it is very easy to navigate and customize. Review collected by and hosted on G2.com.

The only downsize is the limited capability when it comes to automation of case intake. Review collected by and hosted on G2.com.

I like the reminder function. Being able to have reminders set for myself about certain cases versus having to actually click into each case to see what I need to do next is helpful and saves me time. It's also very helpful in assisting the teams I assist in terms of organization of our conversations/notes. The ability to prioritize my cases and the ease of use is amazing. It's very easy to use for a beginner. Review collected by and hosted on G2.com.

I dislike how the drop down for searching an employee by SSN disappears if you click on another screen, considering I am using multiple screens. I wish the list of employees would stay populated until I click the drop down to revert back up or until I exit out of the list. Review collected by and hosted on G2.com.

Having all of your info in one spot, being able to add to it as needed. The AI summary was a nice addition. For me, it was very succinct and accurate. Review collected by and hosted on G2.com.

I haven't found a downside yet. The biggest issue is remembering to enter my info and use it. Everything is very user friendly. Review collected by and hosted on G2.com.

Flexibility and ability to change things on our own without having to engage with HRA and the update get prioritized Review collected by and hosted on G2.com.

The investigation section of HRA is clunky for our company, but we are working on trying to figure out a workaround. Review collected by and hosted on G2.com.

The system integrates easily with our HRIS system, UKG. It is confidential to report employee complaints, harrasment or retaliation issues, and it is very easy to use. We can run reports and searches to look for trends and common patterns across our organization in order to identify traning needs or other actions that need to be addressed. Review collected by and hosted on G2.com.

It's important to take the time to set up reason codes and other settings to ensure you have the complexity you need (or don't need) when you implement this system. It has the ability to be as complex or not, so take the time at the onset. Review collected by and hosted on G2.com.

It is very user friendly and easy to teach others. There are a lot of things that are customizable for your Company and the overall platform is truly made for ER Teams. There are so many features that are so benefical and easy to use. This is a platform that we are using every day all day long. Review collected by and hosted on G2.com.

Sometimes HR Acuity makes changes and we don't always recieve a training/explanation to those changes before they happen, so that can cause confusion. With that said, that is such a minor issue and easily resolved. The Customer Service Team has been so great and fast to respond. Review collected by and hosted on G2.com.

Using a case management platform like HR Acuity to manage Employee Relations (ER) cases is the best solution for your organization and ER professionals. It is user-friendly, easily configured (and doesn't need to be overly customized to meet your needs), full of features that will make your ER processes effective and efficient, and designed and supported by a team of former ER professionals. And...the reporting capabilities are superior - the platform provides several canned reports, you can easily create your own, and you can schedule reports to be pushed to key stakeholders. Finally, HR Acuity takes time to listen to client needs and creatively solves challenges. Review collected by and hosted on G2.com.

There's nothing that isn't working well. I look forward to HR Acuity's ideas on how to leverage the platform for improved performance management as well as benchmarking. Review collected by and hosted on G2.com.