IBM® watsonx™ Orchestrate® puts AI to work for automating complex workflows and processes at scale, without changing your existing systems and tools.
IBM watsonx Orchestrate helps you build, deploy and manage powerful AI assistants and agents, enabling seamless collaboration between them, to create one unified user experience. It can easily integrate with your existing business systems by connecting to multiple proprietary and third-party AI models or automation tools from 100+ enterprise apps. This allows the solution to adapt to your business needs instead of forcing you to adapt to generative AI. It is built on top of watsonx, which is a generative AI solution that allows the user to access multiple foundation models while emphasizing on enterprise-grade security, governance, and compliance.
The outcome? Less manual work. Faster decisions. Increased AI productivity. A more efficient business— at scale.
IBM watsonx Orchestrate offers the following:
- Complex business workflow and process automation optimization - Streamline essential processes and reduce manual workflows to get faster ROIs by integrating with current systems or multiple third-party models. Simplify access to several tools and leverage ready-made integrations with 100+ leading enterprise apps including those from Microsoft, Salesforce, SAP, ServiceNow, Workday and more.
- Low-code agent builder and pre-built agents – Quickly build and deploy custom-built or pre-built AI agents using a range of low-code to pro-code tools, designed for everyday business users as well as professional developers. Easily leverage a software development kit (SDK) that includes tools, documentation, and code samples for faster turnaround times. Accelerate your agentic automation journey with pre-built agents built for specific business domains like human resources, sales, procurement, customer service and more.
- Multi-agent orchestration - Easily deploy, manage, and govern a heterogenous network of AI assistants and agents, across their lifecycle. Enable smooth collaboration amongst multiple AI assistants and agents, whether they are built in-house or from third-party vendors, for a unified user experience. Work across hybrid cloud environments while integrating with complex tech stacks, wherever they reside. Empower employees with self-service access to AI assistants and agents so that they can focus more on what matters most to them.
Key Highlights:
1. Several tools and ready-to-use integrations designed for connecting with 100+ leading enterprise apps, for faster time to value.
2. A set of pre-built agents for specific business domains (like human resources, procurement, sales and more), as well as custom agent building capabilities including a range of low-code to pro-code authoring tools, for adapting to enterprise specific needs.
3. Multi-agent orchestration to enable hassle-free collaboration between several AI assistants, agents, and applications for a unified user experience.
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Product Description
IBM watsonx Orchestrate is an AI-powered platform designed to help businesses build, deploy, and manage AI assistants and agents that automate workflows and processes using generative AI. By seamlessly integrating with existing business systems and connecting to various AI models and automation tools, watsonx Orchestrate enables collaboration between AI assistants and agents within a unified experience. This leads to reduced manual work, faster decision-making, and enhanced operational efficiency at scale.
Key Features and Functionality:
- Multi-Agent Orchestration: Coordinates multiple AI agents, applications, and data sources from any vendor, facilitating collaboration across workflows without friction.
- Agent Builder: Allows users to create, test, and deploy AI agents without coding, utilizing business knowledge and preferred tools to design reusable agents that scale across the organization.
- Agent Catalog: Offers a growing library of pre-built AI agents and partner-built solutions, providing reusable tools and templates that can be customized and deployed for specific business needs.
- Prebuilt AI Agents: Provides ready-to-use AI agents with built-in expertise, logic, and integrations for functions such as HR, sales, procurement, and customer service, enabling rapid deployment.
Primary Value and Solutions Provided:
IBM watsonx Orchestrate addresses the challenge of manual, time-consuming tasks by automating workflows across various business functions. For instance, in human resources, it can streamline processes like employee onboarding and support, allowing HR professionals to focus on more strategic initiatives. In procurement, it enhances efficiency and strategic sourcing through seamless integration. Sales teams benefit from automated lead qualification and improved customer interactions, while customer service departments can leverage natural language processing to handle complex queries and deliver conversational self-service. By reducing manual workloads and accelerating decision-making, watsonx Orchestrate empowers businesses to operate more efficiently and effectively.
Overview by
Sophie Kim Yen Liem