InterAction+ Reviews & Product Details

InterAction is a helpful relationship management tool to stay organized and on top of who knows whom in the legal industry. It is fairly straightforward and easy to use. Review collected by and hosted on G2.com.

I do not have any strong negative feelings or dislikes of the software. I used it sparingly in my business development role and it served its purpose. I used it as a reference several times per year as needed for various projects. Review collected by and hosted on G2.com.

The support team, both our account manager and technical support are always really nice, resourceful and helpful Review collected by and hosted on G2.com.

New products are expensive and certain features and parts of the system sometimes do not work well/are frustrating or our of date Review collected by and hosted on G2.com.

Once familiar with the product InterAction is fairly easy to use, especially for opportunity management (which is the bulk of what I use the product for). It is effective for pipeline and sales management and overall CRM. Review collected by and hosted on G2.com.

Like any CRM system, InterAction is only as good as the information that has been entered and updated by the opportunity managers. I have found it a bit less user friendly for contact and activity management, however, I do not regularly use that feature so I need to relearn ever time I use it. Additionally in order to get the most out of the information, you really need to know how to use the reporting tools well. Review collected by and hosted on G2.com.

the web client is relatively simple, which I like Review collected by and hosted on G2.com.

the windows client is very old looking and the UI is not that great Review collected by and hosted on G2.com.

Streamlined interface for contact management Review collected by and hosted on G2.com.

Not a lot of customization options available, everything costs extra, search function is limited especially for tracking updates. Also, support is not very helpful. Review collected by and hosted on G2.com.

That’s it’s highly Customizable. We track our entire network. Review collected by and hosted on G2.com.

If you’re not a big company you don’t always get support fast Review collected by and hosted on G2.com.

My office has used Lexis for confidential searches and it's ease of use is what keeps us renewing Review collected by and hosted on G2.com.

The website could be updated, it is semi basic and I think they could update it to suit the times. Review collected by and hosted on G2.com.

In terms of a database it's relatively easy to use. Review collected by and hosted on G2.com.

I guess the whole concept feels a little bit outdated with the advent of LinkedIn. Admittedly not all contacts use LinkedIn, or are slow to update their work history. However it does seem weird that there is software to manage law firm contacts when, in practice, LinkedIn has most of that information already.

Another minor pet peeve, and it might just be my firm's implementation of the software, but I don't understand why the online client seems to be Internet Explorer only. Review collected by and hosted on G2.com.

We have had InterAction since 1999. It's comfortable to us. It's "common sense" approach to contact management makes it easy to work with. Review collected by and hosted on G2.com.

InterAction is very time-intensive to maintain. We don't have a dedicated data steward so we monitor our database through the use of stringent data change management rules. In spite of our diligence, we still struggle with data management. Review collected by and hosted on G2.com.

They have great customer support. Always readily available and willing to help. Also, the platform itself is pretty intuitive once you get the hang of it. Review collected by and hosted on G2.com.

While customer support is great, upkeep with the innovation of this tool could be better. The product hasn't change much in the years I've been using it. Review collected by and hosted on G2.com.