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Luigi's Box Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users praise Luigi's Box for its highly relevant and accurate search results, enhancing e-commerce user experiences significantly. (144 mentions)
Users commend the easy-to-use search functionality of Luigi's Box, enhancing E-commerce projects with AI-driven features. (140 mentions)
Users find Luigi's Box extremely easy to use, appreciating its intuitive interface and quick implementation for E-commerce success. (129 mentions)
Users commend the excellent customer support of Luigi's Box, noting their responsiveness and effectiveness in resolving issues. (86 mentions)
Users find Luigi's Box highly helpful for its easy-to-use interface and powerful search capabilities that boost sales. (85 mentions)
Users find the price quite high, raising concerns about whether its quality justifies the expense. (27 mentions)
Users experience difficult implementation, often facing confusion and delays during the setup process of Luigi's Box. (16 mentions)
Users find the search functionality lacking, with hidden features and issues like bulk pinning and synonym relevance needing improvement. (15 mentions)
Users find the learning curve steep, needing extra skills and time to adapt to Luigi's Box effectively. (14 mentions)
Users find the setup difficulty challenging, leading to prolonged implementation times and confusion during configuration. (14 mentions)
Users face search functionality issues, finding difficulty in hiding products or categories and editing visual results. (11 mentions)
Users find the complex setup of Luigi's Box challenging, necessitating technical knowledge and support for full functionality. (10 mentions)

Top Pros or Advantages of Luigi's Box

1. Search Efficiency
Users praise Luigi's Box for its highly relevant and accurate search results, enhancing e-commerce user experiences significantly.
See 144 mentions

See Related User Reviews

RB

Richard B.

Small-Business (50 or fewer emp.)

4.5/5

"Luigi's Box helps us improve customer conversion and also supports achieving better search results."

What do you like about Luigi's Box?

Useful tools where I can track clicks, searches with no results, and see where customers are heading to make their journey easier. Working with it is

Adrian N.
AN

Adrian N.

Mid-Market (51-1000 emp.)

5.0/5

"Better search both for users and sellers"

What do you like about Luigi's Box?

A handful of options that can improve search results, both for customers and for sellers, the're also easy to use. New search engine also increased nu

2. Search Functionality
Users commend the easy-to-use search functionality of Luigi's Box, enhancing E-commerce projects with AI-driven features.
See 140 mentions

See Related User Reviews

RB

Richard B.

Small-Business (50 or fewer emp.)

4.5/5

"Luigi's Box helps us improve customer conversion and also supports achieving better search results."

What do you like about Luigi's Box?

Useful tools where I can track clicks, searches with no results, and see where customers are heading to make their journey easier. Working with it is

Adrian N.
AN

Adrian N.

Mid-Market (51-1000 emp.)

5.0/5

"Better search both for users and sellers"

What do you like about Luigi's Box?

A handful of options that can improve search results, both for customers and for sellers, the're also easy to use. New search engine also increased nu

3. Ease of Use
Users find Luigi's Box extremely easy to use, appreciating its intuitive interface and quick implementation for E-commerce success.
See 129 mentions

See Related User Reviews

Adrian N.
AN

Adrian N.

Mid-Market (51-1000 emp.)

5.0/5

"Better search both for users and sellers"

What do you like about Luigi's Box?

A handful of options that can improve search results, both for customers and for sellers, the're also easy to use. New search engine also increased nu

Tomáš O.
TO

Tomáš O.

Small-Business (50 or fewer emp.)

5.0/5

"It has proven to be an absolutely invaluable tool!"

What do you like about Luigi's Box?

It is extremely easy to use and has robust features to boost your E-commerce project. I especially like AI-powered search and personalized recommendat

4. Customer Support
Users commend the excellent customer support of Luigi's Box, noting their responsiveness and effectiveness in resolving issues.
See 86 mentions

See Related User Reviews

Zdeněk S.
ZS

Zdeněk S.

Mid-Market (51-1000 emp.)

4.5/5

"{"translation":"<html><body><h1>Welcome to the Search Engine</h1><p>Explore the world of information with our intelligent search engine. Find what you need quickly and efficiently.</p><ul><li>Search</li><li>Discover</li><li>Learn</li></ul></body></html>"}"

What do you like about Luigi's Box?

This text is a review or testimonial about a product or service, highlighting its ease of use, intuitive design, and rich features. It emphasizes the

OC

Ondřej C.

Mid-Market (51-1000 emp.)

5.0/5

"Data-driven AI search app"

What do you like about Luigi's Box?

Luigi's Box is a potent and complex tool, not just a better search at all. It has a great UX, and you will love it if you like data! I like the learni

5. Helpful
Users find Luigi's Box highly helpful for its easy-to-use interface and powerful search capabilities that boost sales.
See 85 mentions

See Related User Reviews

Zdeněk S.
ZS

Zdeněk S.

Mid-Market (51-1000 emp.)

4.5/5

"{"translation":"<html><body><h1>Welcome to the Search Engine</h1><p>Explore the world of information with our intelligent search engine. Find what you need quickly and efficiently.</p><ul><li>Search</li><li>Discover</li><li>Learn</li></ul></body></html>"}"

What do you like about Luigi's Box?

This text is a review or testimonial about a product or service, highlighting its ease of use, intuitive design, and rich features. It emphasizes the

OC

Ondřej C.

Mid-Market (51-1000 emp.)

5.0/5

"Data-driven AI search app"

What do you like about Luigi's Box?

Luigi's Box is a potent and complex tool, not just a better search at all. It has a great UX, and you will love it if you like data! I like the learni

Top Cons or Disadvantages of Luigi's Box

1. Expensive
Users find the price quite high, raising concerns about whether its quality justifies the expense.
See 27 mentions

See Related User Reviews

Martin K.
MK

Martin K.

Mid-Market (51-1000 emp.)

4.5/5

"When the e-commerce search engine becomes fun"

What do you dislike about Luigi's Box?

Maybe only higher price tag that is justified by the quality of the product.

Petr C.
PC

Petr C.

Small-Business (50 or fewer emp.)

4.0/5

"We've Luigi's for a short time."

What do you dislike about Luigi's Box?

The price is quite high, but we'll see in time if it's worth it.

2. Difficult Implementation
Users experience difficult implementation, often facing confusion and delays during the setup process of Luigi's Box.
See 16 mentions

See Related User Reviews

Ole Hendrik O.
OO

Ole Hendrik O.

Mid-Market (51-1000 emp.)

4.5/5

"So far, the experience with integration has been positive. The setting options are varied."

What do you dislike about Luigi's Box?

There is currently only one - a little confusion with the setup. These are currently being worked on and resolved with the team from both sides.

Miloš N.
MN

Miloš N.

Mid-Market (51-1000 emp.)

5.0/5

"Eobaly.cz now makes full use of Luigisbox"

What do you dislike about Luigi's Box?

The implementation in the mail tool took a long time.

3. Search Functionality
Users find the search functionality lacking, with hidden features and issues like bulk pinning and synonym relevance needing improvement.
See 15 mentions

See Related User Reviews

E

Eliška .

Small-Business (50 or fewer emp.)

4.0/5

"Improved search"

What do you dislike about Luigi's Box?

Since the data is updated 4 times a day, changes in the search must be made manually so that we do not have to wait for an update. Continually stupid

Pavol M.
PM

Pavol M.

Small-Business (50 or fewer emp.)

4.5/5

"Great toool for your web - search and more..."

What do you dislike about Luigi's Box?

Some functions is really hiden and interface need litle bit of polishing.

4. Learning Curve
Users find the learning curve steep, needing extra skills and time to adapt to Luigi's Box effectively.
See 14 mentions

See Related User Reviews

VF

Veronika F.

Mid-Market (51-1000 emp.)

5.0/5

"Luigis Box is a great search and recommendation tool for e-commerce projects"

What do you dislike about Luigi's Box?

The app is frequently updated and includes new features that we have to explore and try ourselves first. I miss information about news.

MP

Martin P.

Small-Business (50 or fewer emp.)

4.5/5

"The best search engine for our eshop"

What do you dislike about Luigi's Box?

Administration is little bit advanced, so you need to get some skills for working with it.

5. Setup Difficulty
Users find the setup difficulty challenging, leading to prolonged implementation times and confusion during configuration.
See 14 mentions

See Related User Reviews

Ole Hendrik O.
OO

Ole Hendrik O.

Mid-Market (51-1000 emp.)

4.5/5

"So far, the experience with integration has been positive. The setting options are varied."

What do you dislike about Luigi's Box?

There is currently only one - a little confusion with the setup. These are currently being worked on and resolved with the team from both sides.

Łukasz M.
ŁM

Łukasz M.

Mid-Market (51-1000 emp.)

4.5/5

"Really good solution"

What do you dislike about Luigi's Box?

We are during process of adding new shop on foreign market. Generally new shops is copying of this on polish market (it is changing only language and

6. Search Functionality Issues
Users face search functionality issues, finding difficulty in hiding products or categories and editing visual results.
See 11 mentions

See Related User Reviews

E

Eliška .

Small-Business (50 or fewer emp.)

4.0/5

"Improved search"

What do you dislike about Luigi's Box?

Since the data is updated 4 times a day, changes in the search must be made manually so that we do not have to wait for an update. Continually stupid

Verified User
U

Verified User

Enterprise (> 1000 emp.)

4.5/5

"Luigi's Box user experience review"

What do you dislike about Luigi's Box?

I don't necessarily dislike something specific about the application, but there are a few areas which could use improvement. 1. Bulk pinning produc

7. Complex Setup
Users find the complex setup of Luigi's Box challenging, necessitating technical knowledge and support for full functionality.
See 10 mentions

See Related User Reviews

Ole Hendrik O.
OO

Ole Hendrik O.

Mid-Market (51-1000 emp.)

4.5/5

"So far, the experience with integration has been positive. The setting options are varied."

What do you dislike about Luigi's Box?

There is currently only one - a little confusion with the setup. These are currently being worked on and resolved with the team from both sides.

TS

Tomasz S.

Mid-Market (51-1000 emp.)

5.0/5

"Search engine to increase sales"

What do you dislike about Luigi's Box?

It is a technologically advanced tool and therefore requires expert integration. The preparation of a suitable data-layer requires the involvement of

Luigi's Box Reviews (406)

Reviews

Luigi's Box Reviews (406)

4.8
406 reviews
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Jiří H.
JH
Product assistant
Mid-Market (51-1000 emp.)
"Solved the unsolvable"
What do you like best about Luigi's Box?

I really appreciate how intuitive and accurate the search function is. It handles typos and product variations with ease, which makes it much easier for customers to find what they want. The product recommendations are highly relevant and actually help to increase sales without feeling pushy. On top of that, the analytics give us clear insights into customer behavior, so we can quickly adjust and improve our catalog. Review collected by and hosted on G2.com.

What do you dislike about Luigi's Box?

There is honestly very little to dislike. The only thing I can think of is that it takes a bit of time at the beginning to explore all the features and set them up properly, but once configured, everything runs smoothly Review collected by and hosted on G2.com.

Response from Martin Janco of Luigi's Box

It's great to hear that Luigi's Box is helping you solve the problem of customers struggling to find the right products quickly 👍

Martin K.
MK
Senior projektový manažer
Mid-Market (51-1000 emp.)
"When the e-commerce search engine becomes fun"
What do you like best about Luigi's Box?

Thanks to Luigi's box, we can help customers find the product they are really looking for. A clear interface that is easy to use and contains many great features. Detailed statistics that allow us to continuously move the project towards perfection.

During the construction of our new e-shop, the technical team at Luigi's Box was always there to help us. They helped us decide on the best technical connection and efficient data transfers for better service on our new e-shop.

+++ Support team response time

Constant technical advances and the introduction of the new Shopping Assistant feature, which is very interesting. Review collected by and hosted on G2.com.

What do you dislike about Luigi's Box?

Maybe only higher price tag that is justified by the quality of the product. Review collected by and hosted on G2.com.

Response from Martin Janco of Luigi's Box

Thank you for your honest review! It is perfect to hear that Luigi's Box is adding a touch of fun to your e-commerce search experience and that you're seeing real results in customer satisfaction and increased conversion rates.

It's rewarding to hear that our clear interface and feature set, along with our responsive support team, are making a positive difference.

While we understand concerns about pricing, we're glad you see the value our solution brings 💙

JR
Manager
Cosmetics
Small-Business (50 or fewer emp.)
"A Must-Have Solution for Every E-Commerce Owner"
What do you like best about Luigi's Box?

What I like best about Luigi’s Box is how it combines powerful technology with simplicity. The smart search and recommendations truly understand our customers’ needs, helping them find products quickly and easily, which directly translates into higher sales and happier customers. On top of that, the platform is very intuitive, and the customer support team is always responsive and proactive — it feels like having a real partner for growing our business. Review collected by and hosted on G2.com.

What do you dislike about Luigi's Box?

Honestly, there is very little to dislike about Luigi’s Box. At the beginning, it took us a bit of time to fully explore all the features because the platform offers so many options, but once we got used to it, everything became smooth and straightforward. The support team was always there to guide us, so any initial challenges were quickly solved. Review collected by and hosted on G2.com.

Response from Martin Janco of Luigi's Box

Thank you for your positive feedback! 👍 We're pleased to hear that you find Luigi's Box intuitive and that our customer support team has been responsive and proactive in assisting you. It's great to know that Luigi's Box is contributing to your business success 📊

Simão T.
ST
Mid-Market (51-1000 emp.)
"Excellent for Search and Personalization"
What do you like best about Luigi's Box?

Luigi's Box continues to impress us with its ongoing improvements. The recent updates have enhanced the speed and relevance of search results even further, and the platform's analytics tools now provide deeper insights into user behavior. Collaboration features have also improved, making it easier for teams to work together. The support team remains responsive and helpful. Overall, Luigi's Box remains an essential tool for optimizing searches and deriving actionable insights. Review collected by and hosted on G2.com.

What do you dislike about Luigi's Box?

It would be great if Luigi's Box could further expand language support, particularly improving Portuguese localization. Additionally, enhancing the customization options for analytics dashboards could provide even more value for diverse teams. Review collected by and hosted on G2.com.

Response from Martin Janco of Luigi's Box

PT: Estamos satisfeitos por considerar todas as funcionalidades da Luigi's Box, incluindo a funcionalidade de sinónimos, úteis para o seu negócio de comércio eletrónico.

Agradecemos a sua valiosa avaliação e a escolha da Luigi's Box como a sua solução de pesquisa. Para mais informações sobre as funcionalidades da Luigi's Box em português, visite o nosso sítio em www.luigisbox.br."

💙

EN: We're glad you find all the features of Luigi's Box, including the synonym feature, useful for your ecommerce business.

Thank you for your valuable review and for choosing Luigi's Box as your search solution. If you would like to learn more about Luigi's Box features in Portuguese, you can visit the website www.luigisbox.com.br.

Lauma M.
LM
Ecommerce Specialist
Mid-Market (51-1000 emp.)
"Handles typos, synonyms, and shows customer insights on search."
What do you like best about Luigi's Box?

Great On-Site Search. The search feature is smart. It handles typos, synonyms, and even shows results when customers don’t type the exact product name.

Better Product Discovery. Luigi’s Box helps customers find what they’re looking for faster, which has improved our conversion rates.

Easy to Use. The admin interface is clean and simple. I can set things up without needing a developer for every change.

Fast Integration. We got it up and running pretty quickly with our eCommerce platform. Their support team helped a lot.

Good Analytics. It shows which searches work well and which don’t, so we can improve our catalog or fix missing products.

The tool doesn't require a lot of effort. At least our main goal was to handle typo issues, and get insights into what customers search on our page.

As our team don't have lot of additional resources, tool works good on its own and I do updates once a month. Review collected by and hosted on G2.com.

What do you dislike about Luigi's Box?

Can Get Pricey for Small Shops

It’s worth the money for larger stores, but smaller businesses might find it a bit expensive depending on features used. Review collected by and hosted on G2.com.

Response from Martin Janco of Luigi's Box

Thank you for your detailed feedback — we're glad Luigi’s Box has improved your product discovery, typo handling, and provided actionable customer insights with minimal effort on your side 💙

Martin S.
MS
Eshop manager
Mid-Market (51-1000 emp.)
"The e-shop recorded an increase in turnover thanks to the implementation of a recommender and search"
What do you like best about Luigi's Box?

We have been working with LuigisBox for 3 years now, switching to them for their recommender because we have multiple locations on our e-shop. We also use their machine learning search, which is very easy to administer. We mainly use it to set up imprecise searches from customers. Review collected by and hosted on G2.com.

What do you dislike about Luigi's Box?

We are waiting for greater involvement of AI Review collected by and hosted on G2.com.

Response from Martin Janco of Luigi's Box

Thank you for being a loyal customer since 2022 and for sharing your positive experience with our recommender and search features. We understand your desire for greater AI involvement and will work towards enhancing our capabilities 👍

Hans-Ulrich K.
HK
Mid-Market (51-1000 emp.)
"Professional, responsive team. Great search experience."
What do you like best about Luigi's Box?

Their team are very approachable and helpful, and very responsive to assist. They build the integration bespoke to your requirements, which means we can tailor it to suit our products and customers. Review collected by and hosted on G2.com.

What do you dislike about Luigi's Box?

Because they build the integration for you, it may take a little longer to get setup than a completely self-service solution. Review collected by and hosted on G2.com.

Response from Martin Janco of Luigi's Box

It's fantastic to hear that our search interface and facet navigation have been beneficial for your complex product catalogue 👍

HK
COO
Small-Business (50 or fewer emp.)
"Intuitive Search Tool That Delivers Results"
What do you like best about Luigi's Box?

We’ve been using Luigi’s Box for several months now, and it has truly transformed the way search works on our website. One of the biggest benefits is how much more accurate and relevant the search results have become. Customers no longer struggle with finding the right products because the AI-powered autocomplete and smart recommendations guide them directly to what they need, even if their search terms are misspelled or vague. This has led to a noticeable increase in conversion rates and overall customer satisfaction.

Another thing we appreciate is how easy it is to manage and customize Luigi’s Box. The interface is intuitive and user-friendly. Plus, the support team behind Luigi’s Box is very responsive and helpful whenever we run into questions or want to fine-tune settings.

Overall, Luigi’s Box has made the shopping experience on our site smoother and more enjoyable, which is reflected in both sales and positive customer feedback. It’s been a great Review collected by and hosted on G2.com.

What do you dislike about Luigi's Box?

The interface can feel a bit overwhelming at first due to the wide range of features and options. It takes some time to get fully comfortable with everything, especially if you're new to these kinds of tools — but once you do, it becomes a powerful part of your workflow. Review collected by and hosted on G2.com.

Response from Martin Janco of Luigi's Box

We're pleased to hear that Luigi's Box has transformed the search experience on your website, making it smoother and more enjoyable for your customers. It's great to know that the AI-powered Autocomplete and smart recommendations are leading to increased conversion rates. Thank you for choosing Luigi's Box! 👍

Verified User in Wholesale
AW
Small-Business (50 or fewer emp.)
"Fast and easy product navigation"
What do you like best about Luigi's Box?

Luigi’s Box improved our store’s search and made navigation much easier for customers.

I really appreciate the intuitive search and simple navigation. Customers can quickly find the products they need, which saves time and increases satisfaction. The interface is clear, easy to use, and offers good customization options. Great technical support as well. Implementation was easy - fully handled by Luigi's box team, with even a few rounds of feedback implemented. All customers visiting our website therefore get improved search 24/7, and we get the necessary data in exchange, which we can consider in our monthly&quarterly reviews. Review collected by and hosted on G2.com.

What do you dislike about Luigi's Box?

Not much, the product is great as-is, and the support is great. It's battle-tested, and I don't see much faults at the moment. Review collected by and hosted on G2.com.

Response from Martin Janco of Luigi's Box

Thank you for sharing your positive experience with Luigi's Box 💙 We're pleased to hear that the intuitive search, simple navigation, and customization options have made product discovery faster and easier for your customers.

RK
UrbanCity
Marketing and Advertising
Small-Business (50 or fewer emp.)
"An intuitive tool that has taken our store to the next level"
What do you like best about Luigi's Box?

Catalog analysis and management leads to increased sales and promotes products that are important to us in the store. Luigi's Box has many tools that allow you to manage this. Review collected by and hosted on G2.com.

What do you dislike about Luigi's Box?

The ability to deeply personalize results would be an additional advantage, for example with the support of a marketing automation tool. Review collected by and hosted on G2.com.

Response from Martin Janco of Luigi's Box

Thank you for highlighting the speed and efficiency of our search engine, as well as the customizability of Luigi's Box.

We understand the importance of continuous development and are committed to delivering new functionalities to enhance your experience. We're glad to hear that the accurate search results have contributed to increased purchases.

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