PaperCut is simply the best server software to manage printers and printing, especially in the corporate environment. Controlling, monitoring, tracking, limiting, and safeguarding company data, it does it all. Not to mention how easy it is to setup and configure... The automated sync for employee account is awesome. It takes no time at all to setup and configure. And best of all; It just works. No problems, ever. And all the extra features, such as cloud print, air print, notification, etc. Been using PaperCut since they first began, and I loved watching the Software evolve and grow. They listen to customers. They do it right. Review collected by and hosted on G2.com.

There are no downsides that I can think of. And I have been using PaperCut for a very long time. Review collected by and hosted on G2.com.

PaperCut is widely praised for its comprehensive print management capabilities that deliver significant cost savings and enhance security. Users appreciate the ability to track and control printing activity, which effectively reduces waste and promotes responsible printing habits. Key features like secure print release, which requires user authentication at the printer, are highly valued for preventing sensitive documents from being left unattended. Furthermore, its user-friendly interface simplifies administration, while detailed reporting provides valuable insights into printing trends. The software's flexibility in supporting various devices and operating systems, including mobile and BYOD printing, is another frequently lauded aspect. Review collected by and hosted on G2.com.

PaperCut is a solid print management solution, but it has notable drawbacks. The user interface can feel outdated and unintuitive, especially for new administrators. Advanced features often require scripting or API integration, which adds complexity. Costs can escalate quickly, particularly for organizations needing premium features like secure print release or cloud integration. Device compatibility varies, with some multifunction printers experiencing issues after firmware updates. Cloud offerings like PaperCut Hive lack the depth of on-prem versions. Scan workflows and integrations can be unreliable or difficult to configure. Support quality also depends heavily on the reseller, leading to inconsistent experiences across organizations. Review collected by and hosted on G2.com.

The PaperCut solution stands out for its great stability: it operates smoothly and reliably on a daily basis, without interruptions or major issues. I also appreciate its multi-system compatibility, which allows for easy integration on both Windows and macOS, as well as centralized management of printing across different environments. Finally, it is a fully operational product, ready to use upon deployment, making it an efficient and professional solution for print management. Review collected by and hosted on G2.com.

it is necessary to closely follow Papercut's security alerts in order to apply updates quickly Review collected by and hosted on G2.com.

We love using Papercut in our district. The ease of use of scanning our badges to release our print jobs is crucial. Year one, we saved over 1 million pieces of paper! I have also found out that some of our newer teachers were already familiar with the process from when they were in college... Review collected by and hosted on G2.com.

So far, there isn't anything we dislike... Review collected by and hosted on G2.com.

User management is simple and intuitive, the reporting section is clear, and many useful reports are already built into the system and can be used right away Review collected by and hosted on G2.com.

The installation is quite long and complicated. You need a Windows server where you first have to install the entire print server component and then install PaperCut, which still has to be set up almost from scratch in terms of printers.

Deployment with a single zone is not usable. It would be nice to have multi-zone for free and be able to choose printers from those already installed on the server, without having to clone them from a PC with a special application Review collected by and hosted on G2.com.

PaperCut has made it really easy and quick for me to roll out updates to our printing system. The software is simple to use, runs smoothly, and is easy to navigate. We had a couple of small setup issues at the start, but they were resolved quickly thanks to support from both our supplier and the PaperCut support team.

The back end also allows me to keep costs under control, track high usage and reduce waste – great for an Enviroschool. There are helpful reminders for staff when printing, which cut down on waste by encouraging people to only print what they really need.

The secure printing feature means my teachers can send their documents to the printer, but the documents only print when they’re physically at the printer to release them. This prevents anyone else from accidentally picking up private or sensitive information.

Staff can easily install the printers easily via a link and very straightforward instructions - saves me sooooooo much time! Review collected by and hosted on G2.com.

Needs to have by the sheet quotas not just $$

Maybe look into the the clash with google - you have to shut your google chrome down to install the drivers. Review collected by and hosted on G2.com.

Reliability, Flexibility, ROI, OS agnostic and simple setup and maintainence. Support is amazing and integrating into multi site business model or single site it's just so seamless. Review collected by and hosted on G2.com.

no fully cloud version as yet - familiar with Hive, but that is not really Papercut MF Cloud. Review collected by and hosted on G2.com.

Papercut has been easy to integrate and my users like it. Being able to print from any device is great and makes it so my users dont have to worry about not being able to print when they need to. Review collected by and hosted on G2.com.

The admin portal takes some getting used to. I am not the most tech savvy so it took me some time to get comfortable with it. Review collected by and hosted on G2.com.

PaperCut is a solid print management solution with helpful features like usage tracking, secure print release, and ease of deployment. Review collected by and hosted on G2.com.

However, the user experience has been hit or miss, especially when it comes to print retrieval. There have been occasional inconsistencies that can cause confusion or delays for end users, which keeps it from being a perfect score. Review collected by and hosted on G2.com.

Update 4/1/25:

In addition to my original review, which is below, I will add that we have switched to a one-time print balance for students of $30 for two years, instead of $15 every semester. We have also implemented their Mobility Print and set up several printers for students to use from their personal devices for the last several years. That has been a success for the most part. We also started to slowly implement their Print Deploy client to certain machines, and eventually we will use that to deploy printers and not GPO. I also love that they are adding new features like the Microsoft login option (haven't set that up yet, but saw it in their User Sync options).

Original review:

Love the fact that you can set up different groups and apply different settings to those groups. We are a community college, and we have a policy for students where they have to confirm the print via the client software. Also, if they print color, a color notification box comes up to confirm they want to actually print color. Employees don't need to use the client (as of right now to print); it just keeps track in the background. It will send notifications to students via email and the client when their print balance is getting low and they need to purchase more. We initially give them $15 per semester to print.

Also we just recently implmented the mobility print feature and it works great so far, but still in the testing phase. Review collected by and hosted on G2.com.

Currently haven't found something that we don't like about PaperCut. Their support team is great to work with if you have an issue and have always solved our issues\concerns. Review collected by and hosted on G2.com.