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Pendo Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find Pendo's ease of use refreshing, enabling non-technical individuals to easily access and analyze data. (83 mentions)
Users appreciate the insightful analytics from Pendo, enhancing their understanding of customer trends and challenges. (72 mentions)
Users value the powerful analytics of Pendo, enabling insights into user behavior and feature engagement. (54 mentions)
Users value Pendo's powerful analytics and guided walkthroughs, enhancing understanding of user behavior and improving onboarding. (51 mentions)
Users appreciate the amazing analytics of Pendo, which enhances client understanding and improves their experience significantly. (44 mentions)
Users find the learning curve of Pendo steep, especially with ongoing feature additions complicating onboarding new team members. (20 mentions)
Users express concerns over lengthy editing processes and integration issues, impacting usability and support effectiveness. (20 mentions)
Users find the missing features in Pendo frustrating, including limited styling tools and lack of chatbot options. (20 mentions)
Users find Pendo to be expensive, especially given the limitations and issues with features and support. (18 mentions)
Users find the learning difficulty of Pendo frustrating, requiring significant support and effort for proper setup. (16 mentions)
Users frequently face data inaccuracy issues, leading to frustrating experiences and limited trust in reports and features. (14 mentions)

Top Pros or Advantages of Pendo

1. Ease of Use
Users find Pendo's ease of use refreshing, enabling non-technical individuals to easily access and analyze data.
See 83 mentions

See Related User Reviews

Isaac M.
IM

Isaac M.

Mid-Market (51-1000 emp.)

5.0/5

"Started using Pendo at my current job, and now use it every single day and attend their conferences"

What do you like about Pendo?

Ease of use, enjoyable UI, great support.

AN

Enterprise (> 1000 emp.)

5.0/5

"Super intuitive and powerful for PM"

What do you like about Pendo?

Allowing non-technical people to go in and get data.

2. Insights
Users appreciate the insightful analytics from Pendo, enhancing their understanding of customer trends and challenges.
See 72 mentions

See Related User Reviews

Verified User
U

Verified User

Enterprise (> 1000 emp.)

4.5/5

"Love Pendo for the user behavior analytics and change management capabilities."

What do you like about Pendo?

Pendo guides. JIT training materials. Reports, such as funnels, workflows, and more. I want to use replays more.

Veronica F.
VF

Veronica F.

Mid-Market (51-1000 emp.)

5.0/5

"As a CSM, I couldn't live without Pendo!"

What do you like about Pendo?

I love how easily I can identify usage trends from our customers. Alerts also help me stay on top of at-risk customers.

3. Analytics
Users value the powerful analytics of Pendo, enabling insights into user behavior and feature engagement.
See 54 mentions

See Related User Reviews

JM

Jillian M.

Mid-Market (51-1000 emp.)

5.0/5

"Pendo is an easy to use too to understand users and help our team create a better experience"

What do you like about Pendo?

Pendo is a powerful tool to gather analytics, provide guided walkthroughs, get feedback, understand feature usage and understand how users are leverag

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Valuable Insight and Easy In App Guidance"

What do you like about Pendo?

Pendo gives us a clear window into how customers use our products. I like that I can see which features get the most interaction and where users tend

4. Features
Users value Pendo's powerful analytics and guided walkthroughs, enhancing understanding of user behavior and improving onboarding.
See 51 mentions

See Related User Reviews

JM

Jillian M.

Mid-Market (51-1000 emp.)

5.0/5

"Pendo is an easy to use too to understand users and help our team create a better experience"

What do you like about Pendo?

Pendo is a powerful tool to gather analytics, provide guided walkthroughs, get feedback, understand feature usage and understand how users are leverag

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Valuable Insight and Easy In App Guidance"

What do you like about Pendo?

Pendo gives us a clear window into how customers use our products. I like that I can see which features get the most interaction and where users tend

5. Helpful
Users appreciate the amazing analytics of Pendo, which enhances client understanding and improves their experience significantly.
See 44 mentions

See Related User Reviews

Verified User
A

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Pendo is a game changer for UX"

What do you like about Pendo?

Pendo makes tagging and viewing data super simple. Creating shareable dashboards for stakeholders is very easy. Creating guides has allowed us to get

SK

santosh kumar k.

Mid-Market (51-1000 emp.)

4.0/5

"Best product management, notification , announcement and user engagement tracking"

What do you like about Pendo?

As a senior software engineer - The features provided by pendo are impressive and useful. Easy to use and integration with software applications also

Top Cons or Disadvantages of Pendo

1. Learning Curve
Users find the learning curve of Pendo steep, especially with ongoing feature additions complicating onboarding new team members.
See 20 mentions

See Related User Reviews

JW

Jacob W.

Enterprise (> 1000 emp.)

4.5/5

"Helped us develop baseline analytics for our web & app products"

What do you dislike about Pendo?

Getting used to using Pendo has a bit of a learning curve, but it does pay off. Implementing Pendo all over your site (tagging pages, creating track e

Veronica F.
VF

Veronica F.

Mid-Market (51-1000 emp.)

5.0/5

"As a CSM, I couldn't live without Pendo!"

What do you dislike about Pendo?

I wish I understood more about building customized dashboards, but I'm unsure if I have the correct license to make that happen.

2. Limitations
Users express concerns over lengthy editing processes and integration issues, impacting usability and support effectiveness.
See 20 mentions

See Related User Reviews

Verified User
A

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Pendo is a game changer for UX"

What do you dislike about Pendo?

The resource center is the only thing I have found to be a bit clunky and limited to use but nothing we were not able to work through.

Pierre .
P

Pierre .

Small-Business (50 or fewer emp.)

1.0/5

"Sadly not very customer centric, multiple product glued together and missing a lot of features"

What do you dislike about Pendo?

- There's no way to edit simple things, like poll answers - Their feedback feature isn't connected with Pendo; it's an integration into another plat

3. Missing Features
Users find the missing features in Pendo frustrating, including limited styling tools and lack of chatbot options.
See 20 mentions

See Related User Reviews

Marcques D.
MD

Marcques D.

Enterprise (> 1000 emp.)

5.0/5

"Essential tool for effective product management"

What do you dislike about Pendo?

Pendo's Feedback portal could use an update and tighter integration. Thankfully a refresh is coming.

Jason S.
JS

Jason S.

Enterprise (> 1000 emp.)

5.0/5

"Great Company To Partner With"

What do you dislike about Pendo?

I wish there was a chatbot option and better stying tools out of the box but they've built a solid platform that anyone can use.

4. Expensive
Users find Pendo to be expensive, especially given the limitations and issues with features and support.
See 18 mentions

See Related User Reviews

SK

santosh kumar k.

Mid-Market (51-1000 emp.)

4.0/5

"Best product management, notification , announcement and user engagement tracking"

What do you dislike about Pendo?

some times, it is taking too long to reflect the data in pendo dashboards - it is creating confusion whether we have implemented the integration corre

Pierre .
P

Pierre .

Small-Business (50 or fewer emp.)

1.0/5

"Sadly not very customer centric, multiple product glued together and missing a lot of features"

What do you dislike about Pendo?

- There's no way to edit simple things, like poll answers - Their feedback feature isn't connected with Pendo; it's an integration into another plat

5. Learning Difficulty
Users find the learning difficulty of Pendo frustrating, requiring significant support and effort for proper setup.
See 16 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"LOVE Pendo!!"

What do you dislike about Pendo?

It can be difficult to set up and at times I think things are mapped correctly and they aren't

Aditi K.
AK

Aditi K.

Enterprise (> 1000 emp.)

4.5/5

"Enhance product engagement and empower users through contextual content experiences"

What do you dislike about Pendo?

It is a complex tool to onboard to and required a lot of uplift from our Tools/Ops team who had to frequently partner with Pendo support to work throu

6. Data Inaccuracy
Users frequently face data inaccuracy issues, leading to frustrating experiences and limited trust in reports and features.
See 14 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Don't want to imagine designing without Pendo"

What do you dislike about Pendo?

Pendo is pricey. You will yearn for their add-on offerings like Pendo Replay. Missing calculations for Guide > Poll Responses tab. Median, avera

SK

santosh kumar k.

Mid-Market (51-1000 emp.)

4.0/5

"Best product management, notification , announcement and user engagement tracking"

What do you dislike about Pendo?

some times, it is taking too long to reflect the data in pendo dashboards - it is creating confusion whether we have implemented the integration corre

Pendo Reviews (1,533)

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Reviews

Pendo Reviews (1,533)

View 1 Video Reviews
4.4
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Raghuram V.
RV
Product Manager
Mid-Market (51-1000 emp.)
"Streamlined In-App Guidance & Effective for User Engagement"
What do you like best about Pendo?

The customer support team stands out as one of the best — they are prompt, patient, and consistently provide clear guidance whenever issues arise or clarification is needed.

Integration with Pendo was straightforward, especially for embedding product analytics and in-app guidance. While there’s a slight learning curve for new users, the platform becomes intuitive over time, and the setup process is largely self-serve after the initial stages.

One of the strongest features is the ability to create in-app guides and run NPS surveys without needing code deployments.

Overall, Pendo has been a valuable addition to our product toolkit — especially for improving user engagement and closing the feedback loop efficiently. Review collected by and hosted on G2.com.

What do you dislike about Pendo?

The platform currently lacks robust in-app filtering and sorting options. This makes it harder to drill down into specific user segments or behaviors directly within the interface, adding friction to analysis workflows.

There’s no native feature to identify users who have opted out of NPS surveys. This limits visibility into survey engagement gaps and makes it difficult to understand the full response context.

Pendo does not automatically exclude or manage decommissioned accounts, which can lead to inflated or misleading user data unless handled manually. Review collected by and hosted on G2.com.

CA
Sr Product Manager
Mid-Market (51-1000 emp.)
"Game changer for businesses who want to learn how their software is being used"
What do you like best about Pendo?

I really appreciate being able to combine data analytics with customer in-app engagement, all through a no-code solution. This integration makes it much easier for me to manage both aspects without needing to write any code. Review collected by and hosted on G2.com.

What do you dislike about Pendo?

To track features, you need to manually tag them. While this isn't difficult, it does add an extra step whenever you release something new. That said, Pendo has improved significantly and now makes tagging much easier with its tagging suggestions, which I find myself using quite often. Review collected by and hosted on G2.com.

🦩 Robert R.
🦩R
Vice President Product
Mid-Market (51-1000 emp.)
"Simple and easy to use, generates value for us every day"
What do you like best about Pendo?

Simple and easy to use analytics with great integration options allow us to get the data we need to make decisions.

Technical account management is a must. It costs you a little more but multiplies the value you get from Pendo. Our Technical Account Manager has become a core part of our team helping us to get the data we need, configure Pendo in the right way (which is an important consideration) and onboard new team members.

Guides. Pendo allows you to augment your users experience of your product by presenting targeted help, information and requests for information. Guides have helped us make a positive change in our users' experience.

Pendo Listen has become a real help to our team and the investment Pendo are making to give you a real 360 view of your users is really appreciated.

Great product, great support, great team. Review collected by and hosted on G2.com.

What do you dislike about Pendo?

There are some inconsistencies in the User Interface. Different parts of Pendo have slightly different controls and ways of doing things. This inconsistency can make onboarding harder, especially for less tech-savvy teams, than it needs to be. Review collected by and hosted on G2.com.

Bill P.
BP
Sr. Product Manager
Enterprise (> 1000 emp.)
"Love it! As a product manager, it can be set-up to give so much insight to help our customers."
What do you like best about Pendo?

From client side event tracking to notifications. From the resource center to pin point survey segmentation all built into one product.

Built I NPS guides to easily tracking events and feature usage across the app. Segment account and users who doing or what is not being used at all. Review collected by and hosted on G2.com.

What do you dislike about Pendo?

I like to be able to exclude sites based on account attributes. So we could send in an attribute of say internal = true and the have them excluded from customer data. The exclusion how we have it set-up for internal production sites could be improved upon Review collected by and hosted on G2.com.

George J.
GJ
Senior Growth Manager
Mid-Market (51-1000 emp.)
"For the love of guides"
What do you like best about Pendo?

I'm a heavy user of Guides, and the launch of embedded guides has been a game changer as well. Overall a great product that has helped us at Beekeeper with our Product Led growth efforts, and scaling certain initiatives quickly in an almost self-serve process without the dependence of engineering/product deployment. Once you master using the custom code block, anything is possible. And if you're looking to support, onboard, engage with your customers the Pendo Resource Center is a very versatile product, which now enables multiple teams across our org to recruit, support, and engage with our customers directly. Improving customer satisfaction, webinar attendance, and lowering customer support tickets. Review collected by and hosted on G2.com.

What do you dislike about Pendo?

The lack of A/B testing out of the box for guides is currently one of the drawbacks, however I know that this is currently in Beta testing, and eager to get my hands on it. The verdict isn't out yet if this will work well for us, as we don't currently use Pendo as our main analytics tool. Managing translations of the Resource Center is a process however, and I would love to see some improvements here. Review collected by and hosted on G2.com.

MP
Business Development Consultant
Mid-Market (51-1000 emp.)
"Working smarter made easy"
What do you like best about Pendo?

From a sales point of view, being able to identify clients that are undeniably getting huge value out of our product has been incredible. My outreach activity is more successful and being able to guide people using their live data on how they can get even more out of the product with additional modules feels more like I'm giving them friendly advice rather than upsetting.

Getting started was very easy because we had an internal champion and the benefits were obvious and since first being introduced it's become a standard part of my tool bag. Every time I speak to a client, I open up Pendo. Review collected by and hosted on G2.com.

What do you dislike about Pendo?

Being able to generate reports in our branding rather than Pendo's would make creating usage reports a lot faster and mean I could offer what feels like a bespoke account management service in seconds rather than spending an hour.

Funnel reports are exceptionally powerful to highlight efficiency to our clients. Unfortunately, they show every client so I have to be really careful how I share the info. Being able to anonymize all but 1 firm to show comparisons would be the ideal but I appreciate this might be my lack of knowledge rather than a gap in the product. Review collected by and hosted on G2.com.

Raj C.
RC
Sr Quality Analyst
Information Technology and Services
Mid-Market (51-1000 emp.)
"Great tool for product insight and user engagement"
What do you like best about Pendo?

Pendo.io makes it very to understand how our users interact with our product. I like how it provides clear product analytics and user behaviour insight without needing extra development effort. The in-app guides and walkthrought are especially useful for onboarding new users and introduction features. The interface is straightforward, and I appreciate the way data is presented in a simple yet detailed format. Review collected by and hosted on G2.com.

What do you dislike about Pendo?

Sometimes the dashboard take a bit of time to load when are analyzing large sets of data. The initial setup required some guidance, and I felt the learning curve was slightly steep for advanced features. It would also be helpful if there were more customization options for reports. Review collected by and hosted on G2.com.

SS
System Architecture
Mid-Market (51-1000 emp.)
"Good tool for UI or product insights"
What do you like best about Pendo?

Once you learn how to use the platform, it's the most useful tool with some amazing features like guides, Visitors and accounts insights. Its helps to track the customer interest and also great for collecting the customer feedback like NPS, the data is always accurate and reliable. Additionally, their customer support and engineering teams are helpful and quick to resolve issues. I have utilized the tool on a daily basis. Review collected by and hosted on G2.com.

What do you dislike about Pendo?

It's a bit pricey and for certain integrations you might have to face the additional charges, however once the setup is done it gives the accurate data. Review collected by and hosted on G2.com.

Ron B.
RB
VP Customer Success
Mid-Market (51-1000 emp.)
"Product is past it's heyday; beware if you want licensing flexibility."
What do you like best about Pendo?

Pendo used to be a leader in the space so has been around for a while and has (what I think) is a decent installed base and supporting resources. In app messaging/surveys are good. Review collected by and hosted on G2.com.

What do you dislike about Pendo?

While certain capabilities/functionality may be there, the presentation/interface is old (think Salesforce, even Lightning). Pendo is not simple to set up and configure; dedicated resources are needed to setup/manage.

Most importantly, Pendo is not a great solution for a company (e.g. like a Series A) that is rapidly evolving and requires flexibility. Their pricing/licensing model is inflexible and old school. E.g. as of this writing when you go to their pricing page you get a "request pricing" button instead actual information. Similarly, when my company wanted to transition off Pendo and asked for a 1-2 months extra time to facilitate, I was told that they only do 1 year contracts. Only after repeated escalations was I begrudgingly given option for a 3 month term. Review collected by and hosted on G2.com.

Audrey C.
AC
Product Operations
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Good Analytics, But Pricey Compared to Competitors"
What do you like best about Pendo?

I appreciate Pendo's ability to provide complete visibility over our user interactions with the fintech products we offer. The data analytics feature allows us to track active user counts and customer intent journeys, giving us insights into funnel conversions and areas for improvement. The straightforward setup process and easy-to-understand documentation made the initial implementation seamless. I also value the paths and workflows feature that offers insight into user navigation, helping us identify if users are taking the happiest paths. This visibility supports us in making well-informed, strategic decisions. Review collected by and hosted on G2.com.

What do you dislike about Pendo?

I find Pendo to be quite pricey compared to its competitors, which makes me reconsider repurchasing without discounts or updated pricing. The basic capabilities offered by Pendo do not seem to justify the cost of the plan I am on. For example, features like heat maps and session replay are not included in the basic plan, whereas competitors offer these capabilities for free or at a lower price. It's challenging to defend Pendo's pricing when similar features are available more affordably elsewhere. Additionally, there is a learning curve when first using Pendo, which can be a bit overwhelming for newcomers. Review collected by and hosted on G2.com.

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