Pendo Reviews & Product Details - Page 2

What I like most is the ability to guide the customer in the channel itself, with well-directed guides and messages. This improves the experience and greatly reduces the need for support. The dashboards are also practical and help to identify the most valuable points. In daily operations, it provides visibility that makes it easier to both prioritize improvements and measure the impact of what has already been delivered. Review collected by and hosted on G2.com.

What I like least is that the tool can be complex in some configurations, especially when the level of analysis needs to be deeper. Data export could also be simpler. Additionally, the cost is a point that requires evaluation, as it can be high depending on the size of the company. Review collected by and hosted on G2.com.

My team uses Pendo to deliver all types of in-app engagements for our users. This includes surveys, guides, walk through, event invites, PLG campaigns and more. Pendo has been transformative in allowing us to reach our users where they are and improve their product experience. Review collected by and hosted on G2.com.

Pendo is a very powerful tool for communication and with that comes a big need for governance. We put a lot of effort in to making sure we don't over communicate. While Pendo has some tools to help us do that, more could be done to make it easier and more automated to ensure the right user experience. Review collected by and hosted on G2.com.

Pendo, as a product, really amplifies the ability for Product teams to be "data led" in roadmap planning. The ability to turn a mass of disparate data into simple, easy to understand, dashboards and metrics to understand user behaviour, account health, and sentiment and feedback. It took a bit of effort to implement, as expected, to get our desired outputs but once set up it's running on it's own. I start each day checking into Pendo to see what is going on and what to be aware of.

As an in-product on-boarding and training tool it really is great and gets high marks from our users from a usability and outcome perspective.

Pendo as an organization has been great to deal with. The implementation consulting and training was top notch and the regular checkins are always appreciated. Review collected by and hosted on G2.com.

Some more advanced, or highly configurable, dashboards would be nice.

Some integrations require an add-on purchase which just adds friction to adopting. Review collected by and hosted on G2.com.

As a senior software engineer - The features provided by pendo are impressive and useful. Easy to use and integration with software applications also easy. I personally like the way provided for debugging the pendo.easy implementation. customer support is bit late but very good response and very helpful. we are using pendo, our team members using the pendo frequently to identify the which feature customers are using most Review collected by and hosted on G2.com.

some times, it is taking too long to reflect the data in pendo dashboards - it is creating confusion whether we have implemented the integration correctly or not. customer support is bit late. Review collected by and hosted on G2.com.

Pendo makes it simple to track how users interact with our product and identify where they get stuck. In app guides and walkthrough are super helpful for onboarding new users without needing extra engineering efforts. The analytics dashboard is clear, and ability to segment user for targeted messaging is a huge plus point. and it's implementation is easy, in just couple of clicks. Review collected by and hosted on G2.com.

Nothing major, occasionally the reporting can take a bit longer to load, but it's not a dealbreaker. Review collected by and hosted on G2.com.

Pendo has been helpful for all of our company's marketing campaigns. It's one of our more frequent main channels of communication and has been useful in reaching our clients for different kinds of objectives like: awareness building, increasing utilization, reminders / memos, and anything else we might need to push to our clients' attention.

I like that it can accommodate different forms of media (Text, Image, GIF, Videos, Link-Outs) as it allows our content to be more versatile.

I also like that Pendo has a built-in analytics feature allowing us to see how effective a campaign has been.

Pendo also has a responsive customer support service and is swiftly able to reply to our concerns. Review collected by and hosted on G2.com.

The learning curve is quite steep and it took a while before I got used to how Pendo works and, even then I was still learning how to use it better. Another thing that could be improved is the user experience for designing Guides / pop-ups.

When I was starting out in using Pendo, I remember how confusing it was to design using Pendo's designer with the padding, the strictness of the placement of the features / buttons. While I've gotten used to this, and I think I understand it being the way it is to ensure precision with designs, it's still something that I think could be better.

There have also been instances where Pendo guides would show up for accounts that have already been marked "do not show". Review collected by and hosted on G2.com.

Pendo has become our go-to analytics tool for understanding how users interact with our product. Its granular reporting allows us to pinpoint which customer segments contribute the most (and least) to overall usage, helping us better focus our engagement efforts. The funnel and behavior analysis features give us clear visibility into conversion rates and drop-off points, empowering our team to make data-driven decisions that improve activation and retention. Most importantly, the built-in CSAT and NPS tools make it easy to capture customer sentiment and qualitative feedback — giving us a real pulse on how users feel about our product and where we can improve. Review collected by and hosted on G2.com.

While Pendo offers powerful insights and in-app tooling, the pricing quickly becomes hard to justify — especially for startups or scaling teams. The cost ramps up significantly as your MAU (Monthly Active Users) increase, making it feel like you’re penalized for product growth. Although the analytics and feedback features are solid, they often feel locked behind additional expensive tiers. The UI can also be overwhelming at first, with a steep learning curve and features that require technical setup or tagging just to get basic reports up and running. Overall, the value just doesn’t match the high price point — especially when more affordable and easier-to-use alternatives are available. Review collected by and hosted on G2.com.

There’s a bit of a learning curve, but once you get rolling, it’s hard to forget about all the valuable data living in Pendo. I often find myself spending hours digging through it and wishing I had even more time to slice and dice usage data in new ways.

Favorite features -> Guides, Workflows

Their recent additions, “Frustration” and “Trends (Beta)” analytics, have been great! I also like the relatively new "Home Page" concept that has valuable learning materials. Review collected by and hosted on G2.com.

Pendo is pricey. You will yearn for their add-on offerings like Pendo Replay.

Missing calculations for Guide > Poll Responses tab. Median, average etc only found on dashboard widgets for poll responses. Review collected by and hosted on G2.com.

The ability to create walk-through guides, tag what we need, and provide custom code every step of the way to get what we need to done. Review collected by and hosted on G2.com.

There are a lot of things that we require that end up being feature requests, we need the ability to have data-extract the content of drop-down select boxes, not just GUIDs, we also need a better Guide AI tool that uses our templates and voice/tone. Review collected by and hosted on G2.com.

Pendo is easy to navigate, and setting it up was much smoother than i excepted. The Guides and walkthroughs are simple to create, which helps us onboard users without relying too much on email instructions. I use it regularly to check product analytics and see which features get the most engagement. And Integration with our existing tools was straightforward, which made adoption easier for the whole team. and once i stuck somewhere and support team guide me very easily. Review collected by and hosted on G2.com.

Nothing from my side, It works fine. I haven't found anything. Review collected by and hosted on G2.com.