Practice Better Reviews & Product Details

Practice better is intuitive, robust, and aesthetically pleasing. With all of their integrations, I am able to run my online therapy practice with ease. I appreciate it compared to competitors because of its customizability and automations. I also love that the creators of PB are committed to evolving and integrating new features and technologies to stay relevant with the times. Highly recommend! Review collected by and hosted on G2.com.

The only con as a mental health professional was when I started out with PB there was a limited number of forms and support geared toward mental health. However, they have evolved in that area as well, adding many of the forms I initially created on my own. Their customer service is excellent if you ever need support tailoring your PB to your needs. Review collected by and hosted on G2.com.

I appreciate that Practice Better allows me to consolidate multiple tasks in one platform, such as client communication, billing, onboarding, and protocol building. I love how easy it was to set up and the resourceful help articles. The high-tech appearance and ease of use are appealing, and my clients enjoy it too. The platform's ability to integrate seamlessly with other software like That Clean Life and Stripe is very beneficial. The billing invoicing and templates are extremely helpful for my practice. Review collected by and hosted on G2.com.

I would change how the food journal works. I don't find it as helpful for my clients. I think there are some areas missing on it, and I'm unsure if it's 100% accurate. It would be nice if there were easier forms for clients to use when food journaling. I think that would be very helpful. Review collected by and hosted on G2.com.

I am still in the learning aspect of using Practice Better as a newer user. What I love the most is that it is very user-friendly. Watching the tutorials that are there for guidance has made a world of difference in my ability to use the site effectively. I like how everything interacts seamlessly together. I also like that you can connect with other third-party sites, allowing you to streamline what you offer to your clients. There isn't anything I've been able to find that they haven't included in their offerings when it comes to running my coaching business. It's basically an all-in-one site that makes operating my business so much easier. Review collected by and hosted on G2.com.

I do wish they offered more within the starter plan. I am not at a point in my business yet to need the Pro Plan (I'm hoping I will be there soon). It would be nice to have access to programs and things that are offered for attending the Practice Better live call/Zoom sessions. I attended one for hormones recently, and I am unable to access the free stuff because I do not have the Pro Plan. I feel like there should be a plan between the Starter and the Pro Plan that would allow access to these things. Not having access to these freebies has been a letdown for me. Review collected by and hosted on G2.com.

I like that I can keep up with my finances through the platform and see how I do month-to-month, quarterly and even compare between time periods. This really helps me understand the trajectory of my business, but also motivate me to do better. Review collected by and hosted on G2.com.

I wish the personal branding (which I pay for) also showed up on the mobile app. This is one of the reasons I rarely use the app version and will only work on my desktop. I hate that my athletes have to see the ugly green. I also wish it said my brand name as opposed to Practice Better, since "better" can have a negative association for my demographic. I also wish the journals could be more efficient for both my athletes and myself. It's getting so tedious for both parties because it's not exactly "user-friendly" and it's very cluttered. Review collected by and hosted on G2.com.

I love all of the automations! Intake forms, session reminders, invoices and Google review requests are all sent to my clients automatically, which frees up more time for me to devote more focused time on direct client care. The tech support is also outstanding! I am able to access answers to my questions in a very expedited and accurate way. The integrated portal messenger feature allows me to communicate with my clients in a direct and focused way, which I find to be extremely advantageous, especially when providing acute care for injuries and illnesses. Review collected by and hosted on G2.com.

I haven't come across any downsides yet! Review collected by and hosted on G2.com.

Practice Better solves many challenges for health professionals across disciplines—dietitians, mental health providers, physical therapists, athletic trainers, and more. It offers customizable DFY templates for quick setup, a client portal to track nutrition, activity, mindset, and bowel movements, and integrations with wearables like Apple Health, Fitbit, Garmin, and Oura. The HIPAA-compliant messaging and video features support secure remote coaching and telehealth. Built-in tutorials make onboarding simple, and the platform streamlines SOAP notes, scheduling, payments, journaling, feedback, and virtual course delivery—all in one place. Review collected by and hosted on G2.com.

I wish that it integrated with an exercise-platform like Physitrack and a marketing platform like Go Highlevel. Review collected by and hosted on G2.com.

I love being able to create fillable templates and use automations to take day to day tasks off my to do list. Integrated billing is a helpful tool for our practice with offering both cash pay and insurance billings options for patients. We also love the variety of 3rd party integrations and how easy to set up they are. Review collected by and hosted on G2.com.

I wish there was more access to a live person for walk throughs when problems arise. The automated system is helpful but not as valuable to me and my staff when we have a pressing issue that needs addressed in a timely manner. Working in a medical office, time is limited, so waiting on an email response is not cost effective nor timely in addressing needs when they arise. Not all payers are fulling integrated with the Claim.MD integration, which also would be a significant time saver when that is implemented. Review collected by and hosted on G2.com.

I really appreciate the insurance integration which simplifies my processes by reducing the number of backend steps required to match claims and payments. Additionally, I love the high level of customization Practice Better offers, allowing me to adapt nearly everything to fit my practice's needs. The client portal provides a reliable space for clients, which enhances their experience. Furthermore, the calendar integration with Google calendars is excellent for managing multiple clinicians, streamlining scheduling, and reducing time spent coordinating appointments. Lastly, I find the integration capability with other systems, like ClaimMD and Apple Health, tremendously helps in managing client flow and monitoring movement patterns. Review collected by and hosted on G2.com.

I find that the support team isn't as open to feedback and requests for new features as I would like. Integrating labs and vitals from clients' charts into notes could be improved for greater efficiency. Modifying forms to allow photo uploads, particularly for insurance forms, would be a valuable feature. Additionally, I find the note template and form builders quite clunky and tedious to navigate, especially with longer templates. Review collected by and hosted on G2.com.

I am not particularly tech savvy yet I was able to set up my practice on my own. The other options I looked at were impossible to set up alone even with the set up videos. As an MD, I needed to be able to prescribe medications, hormones from my EMR and this feature was recently added as an option. I also needed to be able to do telehealth and video visits securely which this provides. An added bonus was the ability to record content in the future for patients to access. Review collected by and hosted on G2.com.

I am currently using the low end non-customized landing page while I build my practice which is not terribly attractive, but it does allow you to customize your page when you upgrade. Review collected by and hosted on G2.com.

I find Practice Better incredibly valuable for its seamless setup process, making the transition of client records easy. The integration with other vendors like That Clean Life, Evexia, Fullscript, and ClaimMD is essential, enhancing the experience for both me and my clients. The ability to create customized forms and the outstanding client communication features, including voice messaging, are standout aspects that greatly improve my practice management. Review collected by and hosted on G2.com.

I would like to see more AI charting features integrated into Practice Better. While it's a powerful tool overall, I feel there's room for enhancement in this area, especially in terms of integrating better with AI models like Heidi or other comparable charting models. Review collected by and hosted on G2.com.