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Robin

By Robin Powered, Inc.

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Robin Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find Robin's ease of use exceptional, simplifying office visits and room bookings with its intuitive features. (12 mentions)
Users appreciate the easy reservation process with Robin, enhancing office management and community engagement. (7 mentions)
Users find Robin to be intuitive and easy to use, enhancing their office reservation and planning experience. (6 mentions)
Users love the ease of room booking, appreciating its seamless integration with calendars and overall user-friendly experience. (6 mentions)
Users appreciate the seat reservation feature for its ease of use and community-building capabilities. (6 mentions)
Users experience booking issues with Robin, finding the process cumbersome and facing multiple operational challenges. (4 mentions)
Users experience check-in issues, such as non-intuitive UI and problems with desk booking and check-in notifications. (4 mentions)
Users face challenges with missing features in Robin, leading to frustrations in navigation and functionality. (4 mentions)
Users express concerns over non-intuitive phone UI and desk management limitations, which hinder effective space utilization. (3 mentions)
Users express frustration with poor support services that complicate desk management and software functionality. (3 mentions)
Users find the poor usability of Robin frustrating due to confusing interfaces and inconsistent functionalities. (3 mentions)
Users express concerns over poor customer support, citing slow responses and difficulties in reaching assistance effectively. (2 mentions)

Top Pros or Advantages of Robin

1. Ease of Use
Users find Robin's ease of use exceptional, simplifying office visits and room bookings with its intuitive features.
See 12 mentions

See Related User Reviews

AE

Adedapo E.

Enterprise (> 1000 emp.)

5.0/5

"Seamless and Fast"

What do you like about Robin?

Robin is simple and straightforward to use. It enables me to plan my office visits easily, it also integrates my work calendar with parking, office se

Ann S.
AS

Ann S.

Enterprise (> 1000 emp.)

5.0/5

"Intuitive tool"

What do you like about Robin?

Very easy to use. The features are great. The ability to book rooms for my meetings is one of the most useful features. Plus the ability to see who el

2. Reservation Ease
Users appreciate the easy reservation process with Robin, enhancing office management and community engagement.
See 7 mentions

See Related User Reviews

Ann S.
AS

Ann S.

Enterprise (> 1000 emp.)

5.0/5

"Intuitive tool"

What do you like about Robin?

Very easy to use. The features are great. The ability to book rooms for my meetings is one of the most useful features. Plus the ability to see who el

Jean-Philippe V.
JV

Jean-Philippe V.

Mid-Market (51-1000 emp.)

5.0/5

"Robin is easy to use and helps managing the office"

What do you like about Robin?

It works on both computers and phones. With the stickers, it is straightforward to check-in. We can track who is or will be at the office, and it also

3. Intuitive
Users find Robin to be intuitive and easy to use, enhancing their office reservation and planning experience.
See 6 mentions

See Related User Reviews

AE

Adedapo E.

Enterprise (> 1000 emp.)

5.0/5

"Seamless and Fast"

What do you like about Robin?

Robin is simple and straightforward to use. It enables me to plan my office visits easily, it also integrates my work calendar with parking, office se

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"User-friendly platform"

What do you like about Robin?

In my hybrid position, Robin helps me stay connected by letting me know which days are best to go into the office. It is extremely easy to navigate an

4. Room Booking
Users love the ease of room booking, appreciating its seamless integration with calendars and overall user-friendly experience.
See 6 mentions

See Related User Reviews

AE

Adedapo E.

Enterprise (> 1000 emp.)

5.0/5

"Seamless and Fast"

What do you like about Robin?

Robin is simple and straightforward to use. It enables me to plan my office visits easily, it also integrates my work calendar with parking, office se

Ann S.
AS

Ann S.

Enterprise (> 1000 emp.)

5.0/5

"Intuitive tool"

What do you like about Robin?

Very easy to use. The features are great. The ability to book rooms for my meetings is one of the most useful features. Plus the ability to see who el

5. Seat Reservation
Users appreciate the seat reservation feature for its ease of use and community-building capabilities.
See 6 mentions

See Related User Reviews

TE

Tod E.

Mid-Market (51-1000 emp.)

5.0/5

"Creative and easy to use"

What do you like about Robin?

I like that I can view who will be in office on any given day, as well as the desk they are sitting at.

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Great solution for office hoteling"

What do you like about Robin?

Great to see the office map, great for booking a desk and meeting rooms. Nice to see who else will be in the office. Customer support is great, super

Top Cons or Disadvantages of Robin

1. Booking Issues
Users experience booking issues with Robin, finding the process cumbersome and facing multiple operational challenges.
See 4 mentions

See Related User Reviews

JS

Jannick Uno S.

Mid-Market (51-1000 emp.)

4.0/5

"Facility Manager, MindFuture, Office building, Primary Room booking."

What do you dislike about Robin?

Too many "small" mistakes. Like when setting the 24 hour time format, it doesnt show the schedule in 24h, but instead am/pm. The dashborad/status

Jean-Philippe V.
JV

Jean-Philippe V.

Mid-Market (51-1000 emp.)

5.0/5

"Robin is easy to use and helps managing the office"

What do you dislike about Robin?

- A couple of colleagues told us they don't find the phone platform intuitive in a UI perspective. - When we check in with the sticker, it does not

2. Check-in Issues
Users experience check-in issues, such as non-intuitive UI and problems with desk booking and check-in notifications.
See 4 mentions

See Related User Reviews

Jean-Philippe V.
JV

Jean-Philippe V.

Mid-Market (51-1000 emp.)

5.0/5

"Robin is easy to use and helps managing the office"

What do you dislike about Robin?

- A couple of colleagues told us they don't find the phone platform intuitive in a UI perspective. - When we check in with the sticker, it does not

AB

Andrew B.

Mid-Market (51-1000 emp.)

5.0/5

"Easy To Use Platform"

What do you dislike about Robin?

The booking of an office for multiple days is slightly cumbersome, and the "check-in" component also is slightly cumbersome, but certainly not a deter

3. Missing Features
Users face challenges with missing features in Robin, leading to frustrations in navigation and functionality.
See 4 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Great solution for office hoteling"

What do you dislike about Robin?

Would be great to have some geo-location data on the backend to help track in-office checkins.

JS

Jannick Uno S.

Mid-Market (51-1000 emp.)

4.0/5

"Facility Manager, MindFuture, Office building, Primary Room booking."

What do you dislike about Robin?

Too many "small" mistakes. Like when setting the 24 hour time format, it doesnt show the schedule in 24h, but instead am/pm. The dashborad/status

4. Desk Management
Users express concerns over non-intuitive phone UI and desk management limitations, which hinder effective space utilization.
See 3 mentions

See Related User Reviews

Jean-Philippe V.
JV

Jean-Philippe V.

Mid-Market (51-1000 emp.)

5.0/5

"Robin is easy to use and helps managing the office"

What do you dislike about Robin?

- A couple of colleagues told us they don't find the phone platform intuitive in a UI perspective. - When we check in with the sticker, it does not

Mike M.
MM

Mike M.

Enterprise (> 1000 emp.)

3.5/5

"A great tool if you don't use Microsoft at your company"

What do you dislike about Robin?

If you need to edit a floor plan, it takes more time then I would like and needs the help from someone at Robin. So if you are going through a big fl

5. Poor Support Services
Users express frustration with poor support services that complicate desk management and software functionality.
See 3 mentions

See Related User Reviews

JS

Jannick Uno S.

Mid-Market (51-1000 emp.)

4.0/5

"Facility Manager, MindFuture, Office building, Primary Room booking."

What do you dislike about Robin?

Too many "small" mistakes. Like when setting the 24 hour time format, it doesnt show the schedule in 24h, but instead am/pm. The dashborad/status

Jean-Philippe V.
JV

Jean-Philippe V.

Mid-Market (51-1000 emp.)

5.0/5

"Robin is easy to use and helps managing the office"

What do you dislike about Robin?

- A couple of colleagues told us they don't find the phone platform intuitive in a UI perspective. - When we check in with the sticker, it does not

6. Poor Usability
Users find the poor usability of Robin frustrating due to confusing interfaces and inconsistent functionalities.
See 3 mentions

See Related User Reviews

JS

Jannick Uno S.

Mid-Market (51-1000 emp.)

4.0/5

"Facility Manager, MindFuture, Office building, Primary Room booking."

What do you dislike about Robin?

Too many "small" mistakes. Like when setting the 24 hour time format, it doesnt show the schedule in 24h, but instead am/pm. The dashborad/status

AE

Adedapo E.

Enterprise (> 1000 emp.)

5.0/5

"Seamless and Fast"

What do you dislike about Robin?

The app can be a bit clunky sometimes but all in all it's a great service.

7. Poor Customer Support
Users express concerns over poor customer support, citing slow responses and difficulties in reaching assistance effectively.
See 2 mentions

See Related User Reviews

Jean-Philippe V.
JV

Jean-Philippe V.

Mid-Market (51-1000 emp.)

5.0/5

"Robin is easy to use and helps managing the office"

What do you dislike about Robin?

- A couple of colleagues told us they don't find the phone platform intuitive in a UI perspective. - When we check in with the sticker, it does not

Mike M.
MM

Mike M.

Enterprise (> 1000 emp.)

3.5/5

"A great tool if you don't use Microsoft at your company"

What do you dislike about Robin?

If you need to edit a floor plan, it takes more time then I would like and needs the help from someone at Robin. So if you are going through a big fl

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Robin Reviews (209)

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Reviews

Robin Reviews (209)

View 1 Video Reviews
4.5
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JS
Facility Manager
Mid-Market (51-1000 emp.)
"Facility Manager, MindFuture, Office building, Primary Room booking."
What do you like best about Robin?

Invite users by mail - go beyond your organisations email.

Number of features is great, we use auto cancel on "ghost" meetings and check in. Rules for recurring meetings is great. All settings around the booking is great. Review collected by and hosted on G2.com.

What do you dislike about Robin?

Too many "small" mistakes.

Like when setting the 24 hour time format, it doesnt show the schedule in 24h, but instead am/pm.

The dashborad/status screen is not accurate on time & date - you did register this as a bug - but haven't solved it.

Tenant trouble when booking throug outlook - cannot acces rooms / placement.

Would like the option to select the schedule window for meeting rooms as a start page.

Maybe too many features that doesn't work so well for the end user, please focus more on making the few things we need, and make those work perfect:) Review collected by and hosted on G2.com.

AE
Privacy Specialist
Enterprise (> 1000 emp.)
"Seamless and Fast"
What do you like best about Robin?

Robin is simple and straightforward to use. It enables me to plan my office visits easily, it also integrates my work calendar with parking, office seating and room booking making for a brilliant end to end experience for employees. Review collected by and hosted on G2.com.

What do you dislike about Robin?

The app can be a bit clunky sometimes but all in all it's a great service. Review collected by and hosted on G2.com.

Verified User in Fund-Raising
UF
Mid-Market (51-1000 emp.)
"User-friendly platform"
What do you like best about Robin?

In my hybrid position, Robin helps me stay connected by letting me know which days are best to go into the office. It is extremely easy to navigate and is intuitive to use. Review collected by and hosted on G2.com.

What do you dislike about Robin?

I can't find anything that I dislike about Robin. Review collected by and hosted on G2.com.

Mike M.
MM
Senior Manager of People Operations
Enterprise (> 1000 emp.)
"A great tool if you don't use Microsoft at your company"
What do you like best about Robin?

I like how easy it is to manage the rooms and the information on what each room has. I like the UX of the app, makes it very easy to use for our staff Review collected by and hosted on G2.com.

What do you dislike about Robin?

If you need to edit a floor plan, it takes more time then I would like and needs the help from someone at Robin. So if you are going through a big floor redesign (and using desks or adding/removing rooms) it is a bit of a pain point. Also it still sits on top of Microsoft so we have to do some work in Microsoft and Robin, where it would be nice to use just one Review collected by and hosted on G2.com.

Christopher M.
CM
Operations Facilities Manager
Mid-Market (51-1000 emp.)
"All in one hybrid office platform"
What do you like best about Robin?

Robin is simple for an end user. There isn't a lot of menus or schedules to set up, they are all located in one place. So even a less tech savy person can make full use of the platform. As an admin the it's easy to use the space and desk set up functions, and simple to manage our overall office space. The rollout was easy with a lot of service and support from the Robin team. The advanced analytics suite is very functional for predicting future use based on past performance. It intregated seamlessly with our conference room booking system. Review collected by and hosted on G2.com.

What do you dislike about Robin?

I haven't tried the guest function yet, and I'm not sure if it will integrate with Salesforce. Review collected by and hosted on G2.com.

PL
Enterprise (> 1000 emp.)
"Robin Flexidesking"
What do you like best about Robin?

The user interface is fantastic and easy to navigate. Setting up my office on the platform was a breeze. I appreciate the developer team behind the app. Review collected by and hosted on G2.com.

What do you dislike about Robin?

Inability to connect with their sales specialist on anything other than Google Meet. Review collected by and hosted on G2.com.

AB
Mid-Market (51-1000 emp.)
"Easy To Use Platform"
What do you like best about Robin?

Very intuitive to use, that allows for simple and painless reserving of office space. Our firm recently moved to a "hoteling" office space that has limited offices and meeting rooms. The Robin platform was integrated to prevent duplicate reservations and to track the office traffic. The email alerts to check in and confirmation are great as well. Review collected by and hosted on G2.com.

What do you dislike about Robin?

The booking of an office for multiple days is slightly cumbersome, and the "check-in" component also is slightly cumbersome, but certainly not a deterent to use the platform. Review collected by and hosted on G2.com.

Eduard K.
EK
Team Lead, EMEA IT Helpdesk
Mid-Market (51-1000 emp.)
"Very user and admin friendly"
What do you like best about Robin?

How easy it is to customize both your experience as an admin and crate a lay of the land as well as how easy it is for end users to maximize productivity with thi tool.

The implementation was rather easy and fast and the customer support team has been with us throughout the process and has explained all the most relevant features. Review collected by and hosted on G2.com.

What do you dislike about Robin?

Some times the refresh rate between meeting room displays and system gets stuck and won't work unless the unit is restarted. While we have seen a decrease in the frequency our users use this app it's still an instrumental tool for our bigges offices. Review collected by and hosted on G2.com.

Verified User in Program Development
AP
Enterprise (> 1000 emp.)
"Robin is cool"
What do you like best about Robin?

Robin is quite easy to use and set up.

It has built in features that other require additional payments for e.g. creating a map (which in fact is SUPER easy).

I use it on a daily basis and both browser version and mobile app works great and haven;t faced any major issues while using it.

Haven't got many options to reach out to customer support as it was really easy to implement and integrate with our network infrastructure (you can be checked when your device log in to specified IP range). Review collected by and hosted on G2.com.

What do you dislike about Robin?

It could be a bit more transparent and allow you to either use map view and simple search (list pick up where you provide filters and have a result of available options). With current mobile app this part is not user friendly and sometimes when I book a desk, a room and parking spot - not all information are being provided on the day summary view. Review collected by and hosted on G2.com.

DO
Enterprise (> 1000 emp.)
"Robin - Easy and Powerful"
What do you like best about Robin?

Robin is very easy and intuitive to use. It's extreamly user friendly and allows our users to reserve their desks effortlessly. Check-in and Check-out works great with mobile app, website, QR code scanning, or the badge scanners that we have in place. Review collected by and hosted on G2.com.

What do you dislike about Robin?

My only complain is that the Phone App auto-checkin takes about 45 mins to kick in once connected to the Wifi. I wish it would auto-checkin at a more frequent rate, but it's fine. Review collected by and hosted on G2.com.