Swap Commerce Reviews & Product Details

We switched over to SWAP returns over a year ago and the user experience is greatly improved and we have been able to retain so much more money in the business through the exchange or shop now features. We then installed Swap Global for cross boarder order fulfilment and have seen our international sales increase by over 100% since making the change from Global-E.

The user interface is super intuitive and if we do have any issues then SWAP's customer support is always on hand to assist.

Since setting up (which was straight forward and handled by the team) we very rarely need to make changes which is nice that it is so light touch for us. Review collected by and hosted on G2.com.

Our experience has been great and don't really have any dislikes with the platform. Review collected by and hosted on G2.com.

We’ve been so impressed with this returns portal. The setup was straightforward, and our customers now find the returns process smooth and stress-free. The system is easy to navigate, saves our team a huge amount of time, and gives us clear visibility over returns. Their support team has also been fantastic – quick to respond and always helpful. It’s made a big difference to our operations and customer satisfaction. Review collected by and hosted on G2.com.

There are occasional issues with label creation, but other than that we have not experienced a downside. Review collected by and hosted on G2.com.

Swap Commerce has transformed how we handle our returns and global product operations. Their Returns Product has streamlined our process, making it effortless for customers to initiate returns while giving us clear visibility and control. This has significantly improved our customer experience and reduced manual workload. Review collected by and hosted on G2.com.

While Swap Commerce provides an excellent solution, it does feel like they are still playing catch-up with Shopify’s native ‘Markets’ functionality. Multi-currency handling within a single Shopify store could be smoother, and tighter alignment with Shopify’s evolving international features would make the platform even more powerful. Review collected by and hosted on G2.com.

Swap Commerce has provided us with a seamless way to offer returns and exchanges that elevate the post-purchase experience for our customers. We’ve found the platform to be easy to use and integrate with our existing systems. It’s allowed us to increase retention by offering more flexible exchange options that reduce refund rates and drive brand loyalty. Their support team has also been responsive and helpful throughout the setup and optimisation phases. Review collected by and hosted on G2.com.

There’s little to fault with the platform, but we are looking forward to seeing what future updates bring to the platform and how these can be utilised by our brand. We would like to see different website hosted on the same portal for ease of use by our small team. Review collected by and hosted on G2.com.

Swap has made a real difference to how we manage returns at MANORS. The portal is easy for our customers to use, which has reduced the number of support tickets we receive. It has also given us much better visibility of returns data, which helps us make decisions on product quality and customer experience. The automation has saved our team time and improved the overall process for customers. Review collected by and hosted on G2.com.

The only challenge is that there can still be the occasional manual step when dealing with more complex cases, such as exchanges involving multiple items. It would be great if those situations were as seamless as the standard returns. That said, the team at Swap are always quick to support us and open to feedback on how to improve. Review collected by and hosted on G2.com.

One of the standout aspects of working with Swap Commerce has been the high level of support and communication we've received throughout the process. Our account manager, Ellie, has been especially fantastic! consistently helpful, approachable, and quick to respond. She’s not only made collaboration easy but has also ensured that our needs are clearly understood and met. Her professionalism, attention to detail, and friendly approach have made a real difference to the overall experience. It’s been a pleasure working with her and the wider Swap Commerce team. Review collected by and hosted on G2.com.

There’s very little to fault, our experience has been overwhelmingly positive. Review collected by and hosted on G2.com.

Working with the Swap team has been a game changer. The team are dynamic and super helpful in guidance and suggestion on strategy as well as delivering a well polished returns solution.

Swap Global has allowed us to ship internationally and remove the logistical and Operational headaches, a true 'set & forget' system.

They are the new kids on the block and they are delivering some really useful tools that actually solve issues in our vertical. Review collected by and hosted on G2.com.

Least helpful thing about Swap? I don't think there is anything! Review collected by and hosted on G2.com.

I really appreciate how helpful the account managers are at Swap Commerce. They respond quickly and provide clear guidance on complex questions, which makes the delivery process run smoothly. Their support has been invaluable in keeping everything on track. Review collected by and hosted on G2.com.

The main challenges with Swap Commerce are label creation and slower response times from customer care. These areas can sometimes cause delays, though they don’t completely hinder the overall service. Review collected by and hosted on G2.com.

The usability from the customers side of things, by having it really straight forward it has certainly helped customers navigate the returns process. Review collected by and hosted on G2.com.

There are features which are hidden and uneditable by our team, the control of all aspects of the application should always be with us the customer to ensure that we are not over running support teams. Review collected by and hosted on G2.com.

The customer facing portal is excellent and very customisable.

Their return carrier rates are amazing!

They're continually innovating and adding value, the return rules were an excellent addition, as well as the options for retaining revenue and keeping your customer.

Overall saved our company a lot of money and time.

Helpful and friendly account managers too. Review collected by and hosted on G2.com.

There are occasional issues with label creation, but other than that i've not experienced a downside. Review collected by and hosted on G2.com.