We like timedoctors core feature set - payroll, time tracking and monitoring features (screenshots) Review collected by and hosted on G2.com.
Time Doctors team has been steadily pushing us to move to TD2 - after spedning hours transtioning a sizable team we have found more and more issues with the platform with regards to core missing featurews that are avialble in the original version.
This has cost our company consderably, and the Time Doctor support simply advise us that they will put it on a feature request list for businesses to vote on if they add the feature. The fact is, without these features those businesses cant use your software (we've now had to moev payroll out of timedoctor as were not really wanting to move back to the old version after spending all this time). So of course nobody will vote on a feature where having it missing would prevent them from using your sofware in the first place, they would simply use your competitors. Review collected by and hosted on G2.com.
We appreciate you taking the time to share your experiences with Time Doctor. Your feedback is extremely valuable to us, and we fully acknowledge the challenges you encountered during your transition to TD2; the lack of functionality in our payroll feature to set a fixed amount has caused you inconvenience. We offer our sincere apologies with an assurance that your concerns are being taken seriously and discussed internally.
While we understand that an instant solution might not be possible, we want you to know that our team is fully committed to finding the best solution and looking forward to a better experience for you, our valued customers. We would like to offer to schedule a call with you and our product manager to further chat about your requirements, this will allow us to have a more in-depth conversation to better understand your needs as a business and address any further questions or concerns you may have. A customer success manager will be in touch with you to book in this meeting with our Product Manager.
Once again, we sincerely appreciate your patience and understanding as we work towards these improvements. If you have any further questions or need clarification on anything, please do not hesitate to contact us. We are here to assist you in any way we can.
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Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.