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The Top 20 Contact Center Workforce Software

Check out this list of the top Contact Center Workforce Software products based on user satisfaction. A product's satisfaction score is calculated by a proprietary algorithm that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers.

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Salesforce Service Cloud

100

Overall Satisfaction Score

100

Top Industries of Reviewers:

Information Technology and Services

33%

Financial Services

24%

Manufacturing

21%

Computer Software

21%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

8.9

Meets Requirements

Average: 9.3

9.0

Ease of Doing Business With

Average: 9.3

9.2

Ease of Setup

Average: 9.0

8.3

Quality of Support

Average: 9.3

8.9

Ease of Admin

Average: 9.1

8.5

Calabrio ONE

Overall Satisfaction Score

Top Industries of Reviewers:

Hospital & Health Care

29%

Consumer Services

28%

Financial Services

23%

Information Technology and Services

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.4

Meets Requirements

Average: 9.3

9.3

Ease of Doing Business With

Average: 9.3

9.3

Ease of Setup

Average: 9.0

9.3

Quality of Support

Average: 9.3

9.3

Ease of Admin

Average: 9.1

9.1

Talkdesk

Overall Satisfaction Score

Top Industries of Reviewers:

Consumer Services

35%

Education Management

32%

Telecommunications

19%

Computer Software

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.3

9.3

Ease of Doing Business With

Average: 9.3

9.3

Ease of Setup

Average: 9.0

9.4

Quality of Support

Average: 9.3

9.4

Ease of Admin

Average: 9.1

9.4

Squaretalk

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

38%

Information Technology and Services

33%

Internet

14%

Information Services

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.9

Meets Requirements

Average: 9.3

9.7

Ease of Doing Business With

Average: 9.3

10.0

Ease of Setup

Average: 9.0

9.9

Quality of Support

Average: 9.3

9.9

Ease of Admin

Average: 9.1

10.0

Playvox WFM

Overall Satisfaction Score

Top Industries of Reviewers:

Consumer Services

35%

Information Technology and Services

22%

Financial Services

22%

Retail

22%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.8

Meets Requirements

Average: 9.3

9.9

Ease of Doing Business With

Average: 9.3

9.8

Ease of Setup

Average: 9.0

9.8

Quality of Support

Average: 9.3

9.9

Ease of Admin

Average: 9.1

9.4

CloudTalk

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

36%

Computer Software

23%

Financial Services

20%

Marketing and Advertising

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.4

Meets Requirements

Average: 9.3

9.2

Ease of Doing Business With

Average: 9.3

9.3

Ease of Setup

Average: 9.0

9.2

Quality of Support

Average: 9.3

9.3

Ease of Admin

Average: 9.1

9.0

Five9 Intelligent Cloud Contact Center Platform

Overall Satisfaction Score

Top Industries of Reviewers:

Consumer Services

30%

Information Technology and Services

23%

Financial Services

23%

Insurance

23%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.0

Meets Requirements

Average: 9.3

9.1

Ease of Doing Business With

Average: 9.3

9.2

Ease of Setup

Average: 9.0

8.7

Quality of Support

Average: 9.3

9.1

Ease of Admin

Average: 9.1

8.8

JustCall

Overall Satisfaction Score

Top Industries of Reviewers:

Real Estate

27%

Marketing and Advertising

24%

Financial Services

24%

Consulting

24%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.0

Meets Requirements

Average: 9.3

8.9

Ease of Doing Business With

Average: 9.3

9.0

Ease of Setup

Average: 9.0

8.9

Quality of Support

Average: 9.3

8.5

Ease of Admin

Average: 9.1

8.6

Genesys Cloud CX

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

39%

Consumer Services

23%

Information Technology and Services

21%

Insurance

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.3

9.2

Ease of Doing Business With

Average: 9.3

9.3

Ease of Setup

Average: 9.0

8.9

Quality of Support

Average: 9.3

8.7

Ease of Admin

Average: 9.1

8.9

#10

Vonage Contact Center (formerly NewVoiceMedia)

Overall Satisfaction Score

Top Industries of Reviewers:

Staffing and Recruiting

40%

Information Technology and Services

27%

Computer Software

20%

Insurance

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.6

Meets Requirements

Average: 9.3

9.5

Ease of Doing Business With

Average: 9.3

9.3

Ease of Setup

Average: 9.0

9.7

Quality of Support

Average: 9.3

9.6

Ease of Admin

Average: 9.1

9.3

#11

3CLogic Cloud Call Center

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

38%

Telecommunications

25%

Packaging and Containers

25%

Consumer Services

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.5

Meets Requirements

Average: 9.3

9.5

Ease of Doing Business With

Average: 9.3

9.9

Ease of Setup

Average: 9.0

9.0

Quality of Support

Average: 9.3

10.0

Ease of Admin

Average: 9.1

8.5

#12

Freshcaller

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

40%

Financial Services

20%

Food & Beverages

20%

Computer Software

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.5

Meets Requirements

Average: 9.3

9.5

Ease of Doing Business With

Average: 9.3

9.8

Ease of Setup

Average: 9.0

9.1

Quality of Support

Average: 9.3

9.6

Ease of Admin

Average: 9.1

9.4

#13

MaxContact

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

50%

Consumer Services

17%

Fund-Raising

17%

Automotive

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.6

Meets Requirements

Average: 9.3

9.0

Ease of Doing Business With

Average: 9.3

9.5

Ease of Setup

Average: 9.0

8.8

Quality of Support

Average: 9.3

9.3

Ease of Admin

Average: 9.1

9.4

#14

Verint Workforce Management

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

31%

Insurance

29%

Hospital & Health Care

21%

Information Technology and Services

19%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

8.7

Meets Requirements

Average: 9.3

8.8

Ease of Doing Business With

Average: 9.3

9.5

Ease of Setup

Average: 9.0

8.2

Quality of Support

Average: 9.3

8.7

Ease of Admin

Average: 9.1

8.6

#15

RingCentral Contact Center

Overall Satisfaction Score

Top Industries of Reviewers:

Transportation/Trucking/Railroad

30%

Financial Services

30%

Insurance

20%

Computer Software

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.3

Meets Requirements

Average: 9.3

9.5

Ease of Doing Business With

Average: 9.3

9.8

Ease of Setup

Average: 9.0

9.7

Quality of Support

Average: 9.3

9.0

Ease of Admin

Average: 9.1

9.5

#16

PCIPal

Overall Satisfaction Score

Top Industries of Reviewers:

Telecommunications

30%

Retail

30%

Civic & Social Organization

20%

Government Administration

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.3

9.5

Ease of Doing Business With

Average: 9.3

9.7

Ease of Setup

Average: 9.0

9.1

Quality of Support

Average: 9.3

9.5

Ease of Admin

Average: 9.1

9.4

#17

VCC Live

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

35%

Banking

25%

Telecommunications

25%

Oil & Energy

15%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.1

Meets Requirements

Average: 9.3

9.3

Ease of Doing Business With

Average: 9.3

9.0

Ease of Setup

Average: 9.0

9.0

Quality of Support

Average: 9.3

9.3

Ease of Admin

Average: 9.1

8.8

#18

Aspect Workforce

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

33%

Telecommunications

27%

Insurance

21%

Information Technology and Services

19%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

8.9

Meets Requirements

Average: 9.3

8.9

Ease of Doing Business With

Average: 9.3

8.7

Ease of Setup

Average: 9.0

8.7

Quality of Support

Average: 9.3

8.9

Ease of Admin

Average: 9.1

8.6

#19

NiCE CXone Mpower

Overall Satisfaction Score

Top Industries of Reviewers:

Consumer Services

31%

Information Technology and Services

26%

Financial Services

23%

Telecommunications

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.0

Meets Requirements

Average: 9.3

9.1

Ease of Doing Business With

Average: 9.3

8.6

Ease of Setup

Average: 9.0

8.3

Quality of Support

Average: 9.3

8.6

Ease of Admin

Average: 9.1

8.8

#20

Zendesk for Contact Center

Overall Satisfaction Score

Top Industries of Reviewers:

Hospitality

42%

Information Technology and Services

33%

Retail

17%

Food & Beverages

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

8.6

Meets Requirements

Average: 9.3

9.8

Ease of Doing Business With

Average: 9.3

8.6

Ease of Setup

Average: 9.0

8.6

Quality of Support

Average: 9.3

9.9

Ease of Admin

Average: 9.1

9.9