- Gong is a platform that records and transcribes customer calls, providing summaries, insights, and follow-up emails, and allows for easy sharing of call snippets and transcripts.
- Reviewers appreciate Gong's user-friendly interface, its ability to record and transcribe calls, and the valuable insights it provides, such as keyword tracking, deal intelligence, and AI-driven analytics, which help improve sales strategies and customer interactions.
- Reviewers noted occasional issues with Gong, such as lagging, bugs with activity tracking, inaccurate call summaries, slow processing of transcriptions, and difficulties with certain features like search filters and navigation.