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Compare Webex Suite and Zoom Workplace 
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At a Glance
Market Segments
Enterprise (50.7% of reviews)
Small-Business (51.1% of reviews)
Entry-Level Pricing
$0.00
Free
Webex Suite
Star Rating
(18,484)4.2 out of 5
Market Segments
Enterprise (50.7% of reviews)
Entry-Level Pricing
$0.00
Browse all 5 pricing plansZoom Workplace
Star Rating
(54,651)4.5 out of 5
Market Segments
Small-Business (51.1% of reviews)
Entry-Level Pricing
Free
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zoom Workplace excels in video streaming with a score of 9.0, while Webex Suite slightly edges out with a score of 9.1, indicating that Webex may offer a marginally better experience for high-quality video calls.
- Reviewers mention that Zoom Workplace's session recording feature is highly rated at 9.1, which is slightly better than Webex Suite's 9.0, suggesting that users find Zoom's recording capabilities more reliable for capturing meetings.
- G2 users highlight that Zoom Workplace has a superior mobile application experience with a score of 9.0 compared to Webex Suite's 8.7, indicating that Zoom's mobile interface is more user-friendly and efficient for on-the-go access.
- Users on G2 report that Zoom Workplace's ease of setup is rated at 9.1, while Webex Suite is at 8.4, suggesting that Zoom provides a more straightforward onboarding process for new users.
- Reviewers mention that Zoom Workplace's quality of support is rated at 8.7, which is slightly higher than Webex Suite's 8.5, indicating that users feel more satisfied with the support they receive from Zoom.
- Users say that Zoom Workplace shines in collaboration tools with a score of 9.2 for screen sharing, compared to Webex Suite's 9.0, suggesting that Zoom offers a more seamless experience for collaborative work during meetings.
Pricing
Entry-Level Pricing
Webex Suite
Basic Plan
$0.00
Our free plan has limited access to certain features, but it's a great way for you to try before you buy.
- Up to 50 min meeting length
- Up to 100 participants
- Screen Sharing
Zoom Workplace
Basic
Free
- Meetings: up to 40 minutes per meeting
- Number of meetings: Unlimited
- 100 Attendees per meeting
Free Trial
Webex Suite
Free Trial is available
Zoom Workplace
Free Trial is available
Ratings
Meets Requirements
8.9
14,588
9.2
41,941
Ease of Use
8.7
14,639
9.1
42,071
Ease of Setup
8.4
2,858
9.1
13,257
Ease of Admin
8.5
2,581
9.0
12,187
Quality of Support
8.5
11,662
8.7
30,932
Has the product been a good partner in doing business?
8.7
2,475
9.1
11,368
Product Direction (% positive)
7.8
14,051
8.3
39,434
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Sharing
9.1
970
9.0
6503
|
Verified
9.0
951
9.1
6706
|
Verified
8.9
931
8.8
5965
|
Verified
Collaboration
8.8
888
8.6
5065
|
Verified
9.0
967
9.1
6704
|
Verified
9.0
960
9.0
6460
|
Verified
8.8
866
8.7
4936
|
Verified
9.2
989
9.3
7044
|
Verified
Functionality
8.8
871
8.5
5023
|
Verified
9.0
968
9.0
6270
|
Verified
8.9
873
8.7
4784
|
Verified
Agentic AI - Virtual Classroom
8.3
13
7.9
73
Business Instant Messaging
8.6
922
8.6
458
8.8
1026
8.7
475
8.5
941
8.5
460
Business Instant Messaging
8.9
990
9.0
457
8.9
931
9.2
460
Business Instant Messaging
8.7
883
8.9
455
8.8
944
8.9
461
8.7
849
8.5
450
Generative AI - Business Instant Messaging
8.2
38
8.4
139
AI - Business Instant Messaging
8.2
39
8.3
137
8.2
39
8.3
137
8.1
38
8.2
136
7.8
39
8.2
137
Agentic AI - Business Instant Messaging
7.6
21
7.4
47
7.6
20
7.4
46
Visual Tools
8.6
54
Not enough data
8.8
51
Not enough data
8.4
52
Not enough data
8.5
53
Not enough data
Office Customization
9.0
52
Not enough data
8.8
51
Not enough data
8.7
49
Not enough data
Guest Tools
8.6
48
Not enough data
8.7
48
Not enough data
8.8
45
Not enough data
Collaboration Tools
8.6
51
Not enough data
9.0
52
Not enough data
9.1
52
Not enough data
9.1
50
Not enough data
Agentic AI - Virtual Workspaces
8.2
17
Not enough data
8.0
17
Not enough data
Grammar
Not enough data
9.1
58
Not enough data
8.8
58
Not enough data
8.9
58
Formatting
Not enough data
8.8
57
Not enough data
8.6
56
Not enough data
8.5
56
Content
Not enough data
8.7
56
Not enough data
8.4
56
Not enough data
8.6
56
Product Type
Not enough data
8.9
55
Not enough data
8.9
55
Generative AI
Not enough data
8.7
53
Not enough data
8.9
54
Design Tools
8.9
350
8.6
246
8.8
349
8.6
243
8.6
305
8.2
239
8.7
312
8.4
240
8.8
328
8.6
243
Communication Tools
8.9
329
8.7
241
9.0
351
8.9
247
Integrations
8.8
281
8.2
236
9.0
349
8.7
237
Software Offering
8.8
346
8.6
237
9.2
383
9.3
242
9.1
368
8.9
238
Agentic AI - Collaborative Whiteboard
8.1
12
7.9
44
7.9
12
7.8
43
8.2
12
7.6
43
Presenter Tools
8.9
4876
9.0
16823
8.5
4233
|
Verified
8.6
12535
|
Verified
8.8
4587
|
Verified
8.7
13452
|
Verified
8.9
5100
|
Verified
8.9
17264
|
Verified
Conferencing Options
9.0
5241
|
Verified
9.1
19263
|
Verified
9.0
5468
|
Verified
9.2
19402
|
Verified
9.0
5382
|
Verified
9.3
21352
|
Verified
Application Tools
8.8
4326
|
Verified
8.9
15906
|
Verified
8.8
4883
|
Verified
9.1
19085
|
Verified
8.7
4853
8.8
16013
|
Verified
Agentic AI - Screen Sharing
7.6
29
7.2
148
Platform Basics
Not enough data
9.1
327
Not enough data
9.1
332
Not enough data
7.7
314
Platform Content
Not enough data
8.1
309
Not enough data
7.8
310
Not enough data
9.0
323
Platform Additional Functionality
Not enough data
8.4
328
Not enough data
8.0
313
Agentic AI - Screen and Video Capture
Not enough data
7.2
79
Inbox Tools
Not enough data
8.0
83
Not enough data
8.2
83
Not enough data
8.7
83
Not enough data
8.6
81
Coordination Tools
Not enough data
8.7
89
Not enough data
8.7
84
Not enough data
8.3
85
Software Options
Not enough data
9.1
83
Not enough data
9.0
84
Email Client - Agentic AI
Not enough data
7.3
37
Not enough data
7.6
38
Platform Basics
Not enough data
8.6
50
Not enough data
7.9
47
Not enough data
8.5
26
Not enough data
8.3
27
Not enough data
7.9
27
Not enough data
7.4
27
Not enough data
7.9
28
Platform Data
Not enough data
7.8
47
Not enough data
8.1
45
Not enough data
8.0
46
Not enough data
8.2
48
Platform Interoperability
Not enough data
8.7
51
Not enough data
8.1
48
Platform Additional Functionality
Not enough data
8.6
46
Additional Functionality - Visitor Management
Not enough data
7.6
23
Not enough data
7.6
23
Not enough data
8.5
24
Not enough data
7.5
24
Agentic AI - Visitor Management
Not enough data
7.4
14
Collaboration
9.1
27
Not enough data
8.6
27
Not enough data
8.6
27
Not enough data
8.8
27
Not enough data
Hardware
8.7
27
Not enough data
8.5
27
Not enough data
Security
9.1
27
Not enough data
8.7
27
Not enough data
Agentic AI - Visual Collaboration Platforms
6.1
9
Not enough data
6.5
9
Not enough data
Platform Basics
Not enough data
8.6
23
Not enough data
8.9
24
Not enough data
8.5
26
Platform Content
Not enough data
8.4
23
Not enough data
7.8
23
Platform Interoperability
Not enough data
8.4
25
Platform Additional Functionality
Not enough data
8.3
26
Not enough data
7.9
25
Not enough data
8.3
22
Agentic AI - Digital Signage
Not enough data
7.5
6
Collaboration Tools
9.0
10107
|
Verified
9.2
30407
|
Verified
9.1
2913
|
Verified
Feature Not Available
8.8
2596
|
Verified
Feature Not Available
9.0
3139
|
Verified
9.1
14485
|
Verified
9.0
2988
9.1
14581
|
Verified
Meeting Coordination
8.7
9099
8.9
27814
|
Verified
8.7
8589
|
Verified
9.0
26920
|
Verified
8.7
8966
|
Verified
8.9
27250
|
Verified
8.8
3116
|
Verified
9.0
14952
|
Verified
Software Type
8.6
7696
|
Verified
8.9
26277
|
Verified
8.8
3058
|
Verified
8.8
13725
|
Verified
9.0
3202
|
Verified
9.2
15624
|
Verified
Agentic AI - Video Conferencing
7.9
51
7.6
262
7.9
50
7.6
263
8.0
51
7.7
260
Calendar View
Not enough data
8.2
345
Not enough data
8.4
356
Shared Calendar
Not enough data
8.5
337
Not enough data
8.2
346
Accessibility
Not enough data
8.2
342
Not enough data
8.0
340
Integration
Not enough data
8.2
336
Not enough data
8.1
342
Not enough data
8.5
335
Notifications
Not enough data
8.2
340
Not enough data
7.8
339
Generative AI
Not enough data
7.4
263
Not enough data
7.5
270
Not enough data
7.6
272
Agentic AI - Calendar
Not enough data
7.8
83
Design
Not enough data
9.2
34
Not enough data
9.2
34
Not enough data
9.2
34
Collaboration
Not enough data
9.3
35
Not enough data
9.2
35
File Types
Not enough data
9.0
33
Not enough data
9.2
33
Not enough data
8.8
33
Edit & Revise
Not enough data
9.0
33
Not enough data
8.9
33
Not enough data
9.1
33
Integrate & Embed
Not enough data
9.1
35
Not enough data
9.0
34
Not enough data
9.3
34
Operating System
Not enough data
9.3
35
Not enough data
9.0
34
Not enough data
8.7
31
Generative AI
Not enough data
9.0
32
Not enough data
9.2
32
Not enough data
9.1
32
Not enough data
9.3
32
Not enough data
8.9
32
Agentic AI - Document Creation
Not enough data
9.2
16
Integrations
Not enough data
7.7
584
Not enough data
8.6
607
Not enough data
8.9
607
Not enough data
7.7
579
Not enough data
7.6
572
Branding & Customizatio
Not enough data
8.1
582
Not enough data
8.5
596
Not enough data
8.1
574
Automatic Rules & Configurations
Not enough data
8.4
579
Not enough data
8.5
593
Not enough data
8.4
596
Agentic AI - Business Scheduling
Not enough data
7.4
107
Not enough data
7.3
107
Seating Options
Not enough data
8.3
13
Not enough data
7.7
13
Not enough data
8.3
13
Not enough data
8.8
13
Tech Stack
Not enough data
8.2
14
Not enough data
8.7
14
Not enough data
9.0
14
Not enough data
8.6
13
Generative AI
Not enough data
7.4
13
Not enough data
7.4
13
Not enough data
7.1
13
Not enough data
7.2
13
Meeting Prep - AI Meeting Assistants
9.2
34
8.4
89
9.3
35
8.7
91
9.3
34
8.4
91
Meeting Automation - AI Meeting Assistants
9.4
34
8.9
93
9.0
35
8.7
91
9.2
35
8.7
87
Meeting Insights - AI Meeting Assistants
9.0
35
8.2
90
9.0
35
8.3
90
9.2
34
8.9
90
Accessibility - AI Meeting Assistants
9.0
34
8.1
87
9.0
34
8.4
90
9.3
33
8.2
85
Agentic AI - AI Meeting Assistants
9.2
10
7.5
46
9.0
10
7.6
47
9.2
10
7.8
46
9.0
10
7.7
47
Platform Basics - VoIP Providers
9.3
9
Not enough data
9.4
9
Not enough data
9.4
9
Not enough data
9.4
9
Not enough data
9.2
8
Not enough data
8.3
9
Not enough data
Basic Communication
8.8
237
Not enough data
8.7
223
Not enough data
8.6
204
Not enough data
9.0
251
Not enough data
9.0
252
Not enough data
8.6
142
Not enough data
Agentic AI - VoIP Providers
7.5
6
Not enough data
8.3
6
Not enough data
7.8
6
Not enough data
7.0
5
Not enough data
Access
8.3
158
Not enough data
8.4
182
Not enough data
8.4
174
Not enough data
Advanced Features
7.9
130
Not enough data
8.2
131
Not enough data
8.6
175
Not enough data
Agentic AI - Productivity Bots
Not enough data
7.5
6
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
7.8
6
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
9.0
144
8.9
1476
|
Verified
8.9
160
8.8
1454
|
Verified
9.0
103
8.7
1362
Features
9.0
155
8.8
1371
|
Verified
8.8
98
8.7
1324
9.0
150
8.9
1761
|
Verified
9.1
168
9.2
2003
|
Verified
9.1
150
9.3
2079
|
Verified
9.1
139
8.8
1589
|
Verified
Categories
Categories
Shared Categories
Webex Suite and Zoom Workplace are categorized as Business Instant Messaging, Screen Sharing, UCaaS Platforms, Collaborative Whiteboard, Virtual Classroom, Video Conferencing, and AI Meeting Assistants
Unique Categories
Webex Suite is categorized as Visual Collaboration Platforms, Virtual Workspaces, and VoIP Providers
Zoom Workplace is categorized as Desk Booking, Business Scheduling, Email Client, AI Writing Assistant, Productivity Bots, Visitor Management, Digital Signage, Document Creation, Screen and Video Capture, and Calendar
Reviews
Reviewers' Company Size
Webex Suite
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoom Workplace
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.0%
Computer Software
8.4%
Financial Services
5.0%
Hospital & Health Care
4.9%
Higher Education
3.4%
Other
61.2%
Information Technology and Services
8.8%
Computer Software
8.2%
Marketing and Advertising
5.7%
Education Management
5.5%
Higher Education
4.8%
Other
67.0%
Most Helpful Reviews
Webex Suite
Most Helpful Favorable Review
Lori R.
Verified User in Investment Management
I like Cisco webex meetnigs because it offers high definition video calls with very effective collaborative capabilities, it helps me to have better contact with my work group and to be better coordinated by sharing profiles and updating minutes.
Most Helpful Critical Review
Josh H.
Verified User in Marketing and Advertising
I dislike the lag. Seems like I have a lot of issues signing onto the service.
Zoom Workplace
Most Helpful Favorable Review
Michael H.
Verified User in Computer Software
Video conferencing and group collaboration
Most Helpful Critical Review
Laryssa W.
Verified User in Marketing and Advertising
Ever since Zoom began updating Workplace, especially this year (2024), the experience has steadily declined. They've added so many bells and whistles, yet none of them actually improve our experience with hosting virtual meetings for clients and team...
Lori R.
Verified User in Investment Management
I like Cisco webex meetnigs because it offers high definition video calls with very effective collaborative capabilities, it helps me to have better contact with my work group and to be better coordinated by sharing profiles and updating minutes.
Michael H.
Verified User in Computer Software
Video conferencing and group collaboration
Josh H.
Verified User in Marketing and Advertising
I dislike the lag. Seems like I have a lot of issues signing onto the service.
Laryssa W.
Verified User in Marketing and Advertising
Ever since Zoom began updating Workplace, especially this year (2024), the experience has steadily declined. They've added so many bells and whistles, yet none of them actually improve our experience with hosting virtual meetings for clients and team...
Alternatives
Discussions
Is there a method for taking and saving private notes within Webex Meetings?
8 Comments
KH
Manage Notes, Meeting Minutes, and Closed Captions in Cisco Webex Meetings
Article ID:
ng387ab
Last Updated:
Apr 23, 2019
Product:
Webex...Read more
What is the best use for Cisco Jabber?
7 Comments
DL
Best use conferencing and desk top sharing. Read more
Can I conference in a mobile number from the app
7 Comments
MB
I hadnt try this feature to conference a call.
But i think it can be done when u allow the application to call on ur cellphone and u can conference the...Read more
How do you rate zoom for companies, what advantages does it offer?
48 Comments
MC
Zoom is very good. I use it in teaching my classes because of the control it gives the host. Google Meet is a close second for me. Zoom allows you to use...Read more
What does Zoom do?
27 Comments
DB
A unified communications platform that works as a soft phone and video conference tool both in desktop and mobile devices. Easy to use, integrated with all...Read more
What software do I need for zoom?
26 Comments
DK
You need zoom app which you can download free for mobile or pc . that's all.Read more
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