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Compare Laserfiche and M-Files

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At a Glance
Laserfiche
Laserfiche
Star Rating
(1,155)4.7 out of 5
Market Segments
Mid-Market (59.9% of reviews)
Information
Entry-Level Pricing
$53.00 1 Users Per Year
Browse all 3 pricing plans
M-Files
M-Files
Star Rating
(240)4.3 out of 5
Market Segments
Mid-Market (54.1% of reviews)
Information
Entry-Level Pricing
Contact Vendor for Pricing
Free Trial is available
Learn more about M-Files
AI Generated Summary
AI-generated. Powered by real user reviews.
  • Reviews say that Laserfiche excels in its Form Creation feature, scoring 9.2, which allows users to easily design and deploy forms, while M-Files, with a score of 8.0, is noted for having a more limited form-building capability.
  • Users report that Laserfiche's Quality of Support is outstanding, with a score of 9.0, highlighting responsive customer service and helpful resources, whereas M-Files, scoring 8.4, has received feedback indicating that support can be slower to respond.
  • Reviewers mention that Laserfiche's Process Automation capabilities are robust, scoring 9.2, which allows for seamless workflow management, while M-Files, with a score of 8.6, is seen as less comprehensive in automating complex processes.
  • Users on G2 highlight that Laserfiche's Storage Limits score of 9.5 provides ample space for document management, making it a preferred choice for organizations with large volumes of data, compared to M-Files' score of 8.6, which may not meet the needs of larger enterprises.
  • G2 users report that Laserfiche's Device Management features, scoring 9.1, are user-friendly and effective, allowing for easy control over devices accessing the system, while M-Files, with a score of 8.9, is noted for having slightly less intuitive device management options.
  • Users say that both products have strong Web Interface scores of 9.2 for Laserfiche and 9.2 for M-Files, but Laserfiche is often praised for its more modern and visually appealing design, enhancing user experience.
Pricing
Entry-Level Pricing
Laserfiche
Laserfiche Cloud Starter
$53.00
1 Users Per Year
Browse all 3 pricing plans
M-Files
Contact Vendor
Contact Vendor for Pricing
Learn more about M-Files
Free Trial
Laserfiche
No trial information available
M-Files
Free Trial is available
Ratings
Meets Requirements
9.1
980
8.7
190
Ease of Use
8.8
1,007
8.5
191
Ease of Setup
8.2
726
8.2
152
Ease of Admin
8.5
710
7.6
76
Quality of Support
9.0
938
8.4
184
Has the product been a good partner in doing business?
9.2
709
8.2
75
Product Direction (% positive)
9.5
983
8.8
190
Features by Category
Cloud Content CollaborationHide 22 FeaturesShow 22 Features
8.9
51
9.4
33
File Management
8.4
32
9.5
31
9.2
33
9.2
31
9.0
31
9.5
31
9.0
31
9.5
31
8.2
29
8.5
31
Agentic AI - Cloud Content Collaboration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration
9.0
31
9.2
31
9.1
31
9.4
30
8.2
31
9.2
31
8.7
30
9.2
31
Administration
9.1
31
9.2
31
9.3
31
9.4
30
9.1
31
9.0
31
9.5
29
8.9
31
9.1
29
8.9
31
9.4
29
9.4
31
Platform
9.2
44
9.2
27
8.6
44
9.3
27
9.0
44
9.3
27
8.4
44
9.3
27
8.9
480
Not enough data
Edit
8.9
425
Not enough data
8.9
410
Not enough data
8.7
379
Not enough data
8.9
398
Not enough data
Logistics
9.1
439
Not enough data
8.9
406
Not enough data
8.7
374
Not enough data
9.3
448
Not enough data
9.0
447
Not enough data
Not enough data
9.1
49
Setup
Not enough data
9.1
46
Not enough data
9.0
47
Not enough data
9.0
47
Not enough data
8.7
47
Management
Not enough data
8.9
46
Not enough data
8.8
46
Not enough data
9.1
47
Generative AI
Not enough data
8.4
43
Agentic AI - Workflow Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.4
118
Not enough data
Invoice Management
8.9
100
Not enough data
8.5
81
Not enough data
9.1
111
Not enough data
Invoice Processing
8.6
93
Not enough data
7.8
84
Not enough data
9.1
109
Not enough data
8.0
77
Not enough data
Analytics
8.8
94
Not enough data
8.3
74
Not enough data
7.9
74
Not enough data
Integration
8.4
88
Not enough data
8.0
74
Not enough data
8.2
73
Not enough data
Risk
8.5
97
Not enough data
8.7
98
Not enough data
8.6
88
Not enough data
Recovery
8.3
70
Not enough data
8.5
104
Not enough data
Audit
8.5
97
Not enough data
8.4
82
Not enough data
7.8
70
Not enough data
8.0
79
Not enough data
Fraud
8.2
76
Not enough data
8.3
87
Not enough data
8.4
92
Not enough data
Agentic AI - AP Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Digital Process Automation (DPA)Hide 17 FeaturesShow 17 Features
8.8
219
Not enough data
Digital Workflows
8.9
186
|
Verified
Not enough data
8.6
173
|
Verified
Not enough data
9.3
195
|
Verified
Not enough data
Forms
8.8
177
|
Verified
Not enough data
8.9
192
|
Verified
Not enough data
8.6
166
|
Verified
Not enough data
Automation
9.2
195
|
Verified
Not enough data
9.1
183
Not enough data
8.8
177
|
Verified
Not enough data
8.1
131
|
Verified
Not enough data
Agentic AI - Digital Process Automation (DPA)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.4
266
Not enough data
Operating System
9.1
246
Not enough data
7.3
148
Not enough data
7.3
133
Not enough data
Document Processing
8.9
242
Not enough data
8.7
228
Not enough data
8.0
186
Not enough data
8.5
192
Not enough data
8.4
212
Not enough data
Platform Additional Functionality
8.5
214
Not enough data
8.6
218
Not enough data
8.6
208
Not enough data
Agentic AI - OCR
Not enough data
Not enough data
8.7
238
Not enough data
Customization
9.1
221
Not enough data
9.0
208
Not enough data
9.1
214
Not enough data
9.0
219
Not enough data
Additional Functionality
8.8
192
Not enough data
7.8
165
Not enough data
9.0
215
Not enough data
7.7
142
Not enough data
8.3
180
Not enough data
Engineering Document ManagementHide 14 FeaturesShow 14 Features
Not enough data
9.3
27
Data Management
Not enough data
9.3
27
Not enough data
9.2
26
Not enough data
9.3
26
Dashboards
Not enough data
8.3
25
Not enough data
8.4
26
Not enough data
8.5
24
Not enough data
8.5
25
Collaboration
Not enough data
9.3
25
Not enough data
8.5
25
Not enough data
9.0
27
Not enough data
9.2
23
Security
Not enough data
9.0
25
Not enough data
8.9
21
Not enough data
9.3
24
Business Process ManagementHide 26 FeaturesShow 26 Features
8.7
487
Not enough data
Generative AI
8.3
126
Not enough data
8.0
123
Not enough data
Process Management
8.9
416
Not enough data
8.7
404
Not enough data
8.9
404
Not enough data
8.5
319
Not enough data
8.2
286
Not enough data
8.5
295
Not enough data
9.1
354
Not enough data
Customization
9.0
444
Not enough data
9.1
449
Not enough data
9.1
448
Not enough data
8.5
386
Not enough data
8.6
386
Not enough data
Collaboration
8.7
419
Not enough data
8.6
395
Not enough data
9.0
424
Not enough data
9.0
431
Not enough data
Agentic AI - Business Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Development
9.1
352
Not enough data
Not enough data
9.2
46
Management and Discovery - IT Documentation
Not enough data
8.9
45
Not enough data
9.1
45
Not enough data
9.3
45
Operations - IT Documentation
Not enough data
9.2
45
Not enough data
8.8
44
Not enough data
9.2
44
Enterprise Content Management (ECM)Hide 25 FeaturesShow 25 Features
8.9
321
8.5
153
Agentic AI - Enterprise Content Management (ECM)
Not enough data
6.9
6
Not enough data
7.2
6
Not enough data
7.2
6
File Management
9.1
285
9.2
111
9.4
297
9.0
114
8.9
282
8.3
82
8.9
263
9.0
100
8.7
252
8.4
100
8.8
257
8.3
94
9.2
264
8.0
79
8.5
235
8.1
72
8.8
238
8.3
82
8.9
286
9.0
114
9.0
265
8.6
97
8.0
197
8.4
83
Workflow
9.2
275
8.6
101
9.0
268
8.5
101
9.0
263
8.3
94
9.2
260
8.7
93
8.7
213
8.6
84
Platform
8.6
176
8.9
77
8.9
275
8.6
109
8.6
254
8.2
91
8.9
227
8.5
95
8.4
196
8.4
82
Accounting & FinanceHide 1 FeatureShow 1 Feature
Not enough data
Not enough data
Agentic AI - Accounting & Finance
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Laserfiche
Laserfiche
M-Files
M-Files
Reviews
Reviewers' Company Size
Laserfiche
Laserfiche
Small-Business(50 or fewer emp.)
13.9%
Mid-Market(51-1000 emp.)
59.9%
Enterprise(> 1000 emp.)
26.2%
M-Files
M-Files
Small-Business(50 or fewer emp.)
30.1%
Mid-Market(51-1000 emp.)
54.1%
Enterprise(> 1000 emp.)
15.8%
Reviewers' Industry
Laserfiche
Laserfiche
Government Administration
38.3%
Education Management
7.4%
Primary/Secondary Education
5.2%
Higher Education
4.5%
Financial Services
4.2%
Other
40.4%
M-Files
M-Files
Information Technology and Services
16.8%
Oil & Energy
5.1%
Financial Services
5.1%
Construction
5.1%
Computer Software
4.6%
Other
63.3%
Most Helpful Reviews
Laserfiche
Laserfiche
Most Helpful Favorable Review
Brenda D.
BD
Brenda D.
Verified User in Primary/Secondary Education

Laserfiche takes the guesswork out of managing your documents. It shines a light on the benefit of a centralized document management system versus a network drive or other cloud-based storage. I also like the automation aspect, that is available in...

Most Helpful Critical Review
Verified User
G
Verified User in Government Administration

It’s hard to search in laserfiche. Unfortunately we did not set up laserfiche properly.

M-Files
M-Files
Most Helpful Favorable Review
Joseph A.
JA
Joseph A.
Verified User in Financial Services

Being a knowledge work automation platform, M-files has been able to streamline our documents management and workflows requirements. It has highly improved our information management systems making it easier and faster to locate and access information....

Most Helpful Critical Review
GU
Gizem U.
Verified User in Automotive

The authorization and file sharing structure is a bit complicated. It takes a lot of effort to share a file. When I want to open a request to authorize a new user, I see the detail that there is an already opened request, but I cannot see the details of who...

Alternatives
Laserfiche
Laserfiche Alternatives
DocuWare
DocuWare
Add DocuWare
OnBase
OnBase
Add OnBase
Square 9 Softworks
Square 9 Softworks
Add Square 9 Softworks
Revver
Revver
Add Revver
M-Files
M-Files Alternatives
DocuWare
DocuWare
Add DocuWare
Revver
Revver
Add Revver
OnBase
OnBase
Add OnBase
iManage Work
iManage
Add iManage Work
Discussions
Laserfiche
Laserfiche Discussions
What is the best way to explain Laserfische to a non-user?
3 Comments
Glen M.
GM
Laserfiche started in the 1980's as a means of digitizing paper (hence LaserFICHE as in old school fiche readers) so rooms full of poorly organized paper...Read more
Would it be possible to get a trial version of laserfiche RIO etc (e.g. billed weekly/monthly through dedicated server provider Laserfiche would partner with)? Would be great and safer than an offline I guess?
3 Comments
JS
I don't believe so however, ask a Laserfiche Employee for the Empower Virtual Machine. This is a free virtual environment that mimics the Full version of...Read more
How many individuals in your workplace utilize Laserfiche Forms and Workflow?
2 Comments
HI
20 employees minimum.Read more
M-Files
M-Files Discussions
What kind of companies use M-Files?
1 Comment
Official Response from M-Files
M-Files has customers in over 100 countries and range from organizations that just want to eliminate confusing folder structures to those companies with...Read more
Is M-Files 21 CFR Part 11 compliant?
1 Comment
Official Response from M-Files
M-Files enables organizations to comply with FDA 21 CFR Part 11 regulations. An essential part of fulfilling these regulations is the use of revision and...Read more
Does M-Files provide an audit trail?
1 Comment
Official Response from M-Files
M-Files includes the following audit trail functionality: - Recording of object-specific events, such as object addition, modification and deletion...Read more